Comments on: Email Attachments http://newbbie.com/2007/12/05/email-attachments/ For new BlackBerry (BB) owners, owners with a new BB,...or anyBBody else! Thu, 24 Sep 2009 17:35:53 -0500 http://wordpress.org/?v=abc hourly 1 By: Kelly Carter http://newbbie.com/2007/12/05/email-attachments/comment-page-3/#comment-8546 Kelly Carter Sat, 15 Aug 2009 00:28:57 +0000 http://blackberry8130.wordpress.com/2007/12/05/email-attachments/#comment-8546 carli, Service Books are little programs on your BB that do specific functions, like opening an attachment. Sounds like one or more of your service books got messed up. You can have them re-sent. The best way is to log in to your BlackBerry Internet Service (BIS) account and find the link "Send Service Books." You can login to BIS using a computer or your phone (Email Setup Wizard). See if you can figure that out and return to ask me if you need more help. It's a good trick to know, so good luck with it. Kelly P.S.--Wait...just in case it's a temporary error, try a battery pull (with power on, remove battery, wait a minute, replace it, and wait for the phone to recover). See if your service book problem cleared itself up. You never know, but a simple battery pull can fix tons of problems. If it doesn't, then that's strong evidence you need to follow my original suggestion. carli,
Service Books are little programs on your BB that do specific functions, like opening an attachment. Sounds like one or more of your service books got messed up. You can have them re-sent. The best way is to log in to your BlackBerry Internet Service (BIS) account and find the link “Send Service Books.” You can login to BIS using a computer or your phone (Email Setup Wizard). See if you can figure that out and return to ask me if you need more help. It’s a good trick to know, so good luck with it.
Kelly

P.S.–Wait…just in case it’s a temporary error, try a battery pull (with power on, remove battery, wait a minute, replace it, and wait for the phone to recover). See if your service book problem cleared itself up. You never know, but a simple battery pull can fix tons of problems. If it doesn’t, then that’s strong evidence you need to follow my original suggestion.

]]> By: carli zernzach http://newbbie.com/2007/12/05/email-attachments/comment-page-2/#comment-8544 carli zernzach Fri, 14 Aug 2009 19:32:07 +0000 http://blackberry8130.wordpress.com/2007/12/05/email-attachments/#comment-8544 Hello, I am having a problem with my storm. if someone sends me an email with a picture as an attatchment it won't open the attatchment. It says service book error! Can anyone help? Thanks! Carli Hello, I am having a problem with my storm. if someone sends me an email with a picture as an attatchment it won’t open the attatchment. It says service book error! Can anyone help? Thanks! Carli

]]> By: Kelly Carter http://newbbie.com/2007/12/05/email-attachments/comment-page-2/#comment-8442 Kelly Carter Thu, 23 Jul 2009 18:42:42 +0000 http://blackberry8130.wordpress.com/2007/12/05/email-attachments/#comment-8442 Debra, If I pair two of my BlackBerry models (say, Storm and Tour), they DO both ask for a passkey, and 0000 works for both of them. With the Bold keyboard, I don't think you could be entering the zero character wrong, as it's the only character on that key, right? Perhaps it's failing not due to the passkey but something else. (Unless you tell me there's an explicit message that the passkey is wrong.) Are you setting one of the phones to "listen" and the other to "search" (the terminology might be different with the Samsung)? If you are, try swapping the roles and see if they pair. If all that fails, make sure the phones aren't near anything electronic that might be generating interference, and make sure the phones are not too far apart (like across a large room from each other). Let me know if you try any of the above and what results you have. Kelly P.S.--Another thing: if you have a Bluetooth earpiece, see if each phone will pair with it. That might tell you if one of the phones has a problem. Debra,
If I pair two of my BlackBerry models (say, Storm and Tour), they DO both ask for a passkey, and 0000 works for both of them. With the Bold keyboard, I don’t think you could be entering the zero character wrong, as it’s the only character on that key, right? Perhaps it’s failing not due to the passkey but something else. (Unless you tell me there’s an explicit message that the passkey is wrong.) Are you setting one of the phones to “listen” and the other to “search” (the terminology might be different with the Samsung)? If you are, try swapping the roles and see if they pair. If all that fails, make sure the phones aren’t near anything electronic that might be generating interference, and make sure the phones are not too far apart (like across a large room from each other). Let me know if you try any of the above and what results you have.
Kelly

P.S.–Another thing: if you have a Bluetooth earpiece, see if each phone will pair with it. That might tell you if one of the phones has a problem.

]]> By: Debra http://newbbie.com/2007/12/05/email-attachments/comment-page-2/#comment-8441 Debra Thu, 23 Jul 2009 15:14:28 +0000 http://blackberry8130.wordpress.com/2007/12/05/email-attachments/#comment-8441 Hi! I am trying to pair my Samsung Eternity to a Blackberry Bold 9000 with bluetooth so I can send pictures to the BB Bold. It asks for a passkey and I don't know what the BB Bold is. I've tried 0000 and it doesn't work. He's never changed it. He can pair with mine, but then I can't pair with his because of the passkey. I've called AT&T tech support and even spoke with their blackberry tech support. They seemed to think I was making it up about the passkey. They said they've paired with others and have never been requested to enter a passkey. Regardless of that, can you help? You seem to be very knowledgable about all of this. . . . Thanks!! Debra Hi!
I am trying to pair my Samsung Eternity to a Blackberry Bold 9000 with bluetooth so I can send pictures to the BB Bold. It asks for a passkey and I don’t know what the BB Bold is. I’ve tried 0000 and it doesn’t work. He’s never changed it. He can pair with mine, but then I can’t pair with his because of the passkey. I’ve called AT&T tech support and even spoke with their blackberry tech support. They seemed to think I was making it up about the passkey. They said they’ve paired with others and have never been requested to enter a passkey. Regardless of that, can you help? You seem to be very knowledgable about all of this. . . .

Thanks!!
Debra

]]> By: Kelly Carter http://newbbie.com/2007/12/05/email-attachments/comment-page-2/#comment-8414 Kelly Carter Thu, 16 Jul 2009 13:08:28 +0000 http://blackberry8130.wordpress.com/2007/12/05/email-attachments/#comment-8414 brij, Thanks for the clarification. I have to assume this is an issue of OS version more than the exact model number. My Curve 8330 running OS 4.5.0.77 does not have an "enhance" option, either. Kelly brij,
Thanks for the clarification. I have to assume this is an issue of OS version more than the exact model number. My Curve 8330 running OS 4.5.0.77 does not have an “enhance” option, either.
Kelly

]]> By: brij jacob http://newbbie.com/2007/12/05/email-attachments/comment-page-2/#comment-8413 brij jacob Thu, 16 Jul 2009 08:47:00 +0000 http://blackberry8130.wordpress.com/2007/12/05/email-attachments/#comment-8413 hi Kelly, I can view jpegs but the issue is there isnt much clarity once i zoom in. in the 8300, there was a feature called 'enhance' this enabled me to see the details as clearly as the BB resolution would allow.i do not have this feature in 8310. is there a way to solve this? thanks for the suggestions... i have tried recommendation (1) did not quite understand (2), will certainly go through the articles and locate (3) cheers hi Kelly,

I can view jpegs but the issue is there isnt much clarity once i zoom in.
in the 8300, there was a feature called ‘enhance’
this enabled me to see the details as clearly as the BB resolution would allow.i do not have this feature in 8310.
is there a way to solve this?

thanks for the suggestions… i have tried recommendation (1) did not quite understand (2), will certainly go through the articles and locate (3)

cheers

]]> By: Kelly Carter http://newbbie.com/2007/12/05/email-attachments/comment-page-2/#comment-8411 Kelly Carter Wed, 15 Jul 2009 14:17:32 +0000 http://blackberry8130.wordpress.com/2007/12/05/email-attachments/#comment-8411 brij, I'm not perfectly clear on your question. Are you saying that with your 8310 you cannot view JPEG attachments to email? Here are some general suggestions: 1. Always do a battery pull (remove battery, wait, replace battery, wait) and see if a problem is corrected. 2. Have your Service Books re-sent. You can do this from inside your BlackBerry Internet Service (BIS) log-in (ask if you don't understand what I mean), or request your wireless carrier's technical support to do that. (Service Books partly determine what features your phone supports.) See if that helps. 3. Upgrade your Device Software (Operating System, or OS) to the most recent version. (I have articles on how to do that.) See if that helps. Let me know if you need more information. Kelly brij,
I’m not perfectly clear on your question. Are you saying that with your 8310 you cannot view JPEG attachments to email?

Here are some general suggestions:
1. Always do a battery pull (remove battery, wait, replace battery, wait) and see if a problem is corrected.
2. Have your Service Books re-sent. You can do this from inside your BlackBerry Internet Service (BIS) log-in (ask if you don’t understand what I mean), or request your wireless carrier’s technical support to do that. (Service Books partly determine what features your phone supports.) See if that helps.
3. Upgrade your Device Software (Operating System, or OS) to the most recent version. (I have articles on how to do that.) See if that helps.

Let me know if you need more information.
Kelly

]]> By: brij jacob http://newbbie.com/2007/12/05/email-attachments/comment-page-2/#comment-8409 brij jacob Wed, 15 Jul 2009 12:35:57 +0000 http://blackberry8130.wordpress.com/2007/12/05/email-attachments/#comment-8409 hi ive just shifted to a BB 8310 from a 8300. i cannot enhance into the jpeg attachments. is it an issue with my particular piece? or the model in general? is there a way to sort this?? thanks hi ive just shifted to a BB 8310 from a 8300.
i cannot enhance into the jpeg attachments.
is it an issue with my particular piece?
or the model in general?
is there a way to sort this??
thanks

]]> By: Michael http://newbbie.com/2007/12/05/email-attachments/comment-page-2/#comment-8333 Michael Thu, 25 Jun 2009 18:52:48 +0000 http://blackberry8130.wordpress.com/2007/12/05/email-attachments/#comment-8333 That was just fantastic. Nice application. What I have done is that all my emails from the university are automatically forwarded to gmail for archiving. I downloaded the gmail app and it does what I wanted it to do. I have also set the gmail such that when I respond it appears as though I am responding from my university email. Because you have been so helpful, can I prompt one more question? What should I do in my setting/options to make sure that I do not use the AT&T data plan and only use the WiFi at home and work? If I click on the manage connections, I see that there are three. Mobile Network At&T, WiFi Home, and Bluetooth. The bluetooth is off and there is a red x. The Mobile Network AT&T is checked and there is a green checkmark. My WiFi-home is also checked but it has a - (dash). What does the dash mean? If I uncheck the mobile network AT&T box then I cannot seem to access anything with regards to the web or email. I suspect that this is turning off mobile connectivity (turning off radio?). When I go into the Service Status, I see the following. Mobile Voice: Status = Available and Connection; Mobile Network. Blackberry Internet Service; Connection: not connected. Blackberry Enterprise Server; Connection: not connected. Then I also see - Mobile Network: 3G; Mobile Network Provider AT&T; WiFi Network: Active Profile: Home; BlueTooth: Off Is this appropriate so I do not use the AT&T 3G network and only use WiFi? - THANKS FOR ALL YOUR HELP! That was just fantastic. Nice application. What I have done is that all my emails from the university are automatically forwarded to gmail for archiving. I downloaded the gmail app and it does what I wanted it to do. I have also set the gmail such that when I respond it appears as though I am responding from my university email. Because you have been so helpful, can I prompt one more question?

What should I do in my setting/options to make sure that I do not use the AT&T data plan and only use the WiFi at home and work? If I click on the manage connections, I see that there are three. Mobile Network At&T, WiFi Home, and Bluetooth. The bluetooth is off and there is a red x. The Mobile Network AT&T is checked and there is a green checkmark. My WiFi-home is also checked but it has a – (dash). What does the dash mean? If I uncheck the mobile network AT&T box then I cannot seem to access anything with regards to the web or email. I suspect that this is turning off mobile connectivity (turning off radio?). When I go into the Service Status, I see the following. Mobile Voice: Status = Available and Connection; Mobile Network. Blackberry Internet Service; Connection: not connected. Blackberry Enterprise Server; Connection: not connected. Then I also see – Mobile Network: 3G; Mobile Network Provider AT&T; WiFi Network: Active Profile: Home; BlueTooth: Off

Is this appropriate so I do not use the AT&T 3G network and only use WiFi? – THANKS FOR ALL YOUR HELP!

]]> By: Kelly Carter http://newbbie.com/2007/12/05/email-attachments/comment-page-2/#comment-8331 Kelly Carter Thu, 25 Jun 2009 15:36:59 +0000 http://blackberry8130.wordpress.com/2007/12/05/email-attachments/#comment-8331 Michael, Certainly with WiFi you can access your email accounts that have a web interface (e.g., gmail). Your university server probably has a web interface, too. Gmail (and others, like Yahoo) has a BlackBerry app that should work for you. See http://www.google.com/mobile/blackberry/mail.html. What that will NOT do, however, is give you access to your email from the Bold Home Screen Messages icon. Let me know how that works for you. Kelly Michael,
Certainly with WiFi you can access your email accounts that have a web interface (e.g., gmail). Your university server probably has a web interface, too. Gmail (and others, like Yahoo) has a BlackBerry app that should work for you. See http://www.google.com/mobile/blackberry/mail.html. What that will NOT do, however, is give you access to your email from the Bold Home Screen Messages icon. Let me know how that works for you.
Kelly

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