newBBie.com

Thank you, thank you — I’m downloading now, so no final report on the phone’s status just yet — but since I ran into the exact same error, I’m optimistic that this will work.

I hope it worked for you, Allison. One reason I spend so much time on this blog is in the hope that what I learn can be used by others. I have benefitted immensely over the years from the help I’ve received from others on the Internet, so it’s about time I pay something back. Would love to hear back to know if your problem got fixed.

Hi. I am having the same problems as Kelly. i just got a new Pearl with new software. I tried loading new apps to the phone and got this msg “The BlackBerry desktop software does not have BB Device Software for that device that you have connected to the computer. Contact your wireless service or system admin.” Since this is a personal phone, I do not have a system admin.
” I removed it, downloaded and installed it and it was older than my phone. I am still having problems loading apps into the phone. The problem maybe that I am using XP 2000. I am not sure if this software supports this old a version of XP. But then again, why wouldn’t it?

Any help would be GREAT!!! Thanks!

Malar

Malar,
If you read and follow carefully my entire post on this problem, you have a good chance at resolving your problem. The computer I used was running Windows XP. Did you mean that yours is running Windows 2000? XP and 2000 aren’t that different, so I doubt that is the problem. I did not read where you downloaded the Device Software that allows your BlackBerry Desktop Manager to work with your Pearl. That is the most important step you must take. Go to http://na.blackberry.com/eng/support/downloads/download_sites.jsp , and scroll down the page till you find (1) your geographic region, and (2) your wireless provider, and click that link. From there, follow the directions as best you can. If you can get the Device Software loaded on your computer, you might get your problem fixed. Let me know how it works out.
Kelly

I’ve done all that you said and I’m still having the same error re: applications that are not designed for Blackberry device. Please help!

Darryl,
Allison and Malar who commented on this post never returned to let me know if my solution worked for them or not. You might want to email me (kellydcarter AT yahoo.com) outside this blog with more information. Is your desktop running WinXP, Vista, or what? Am I correct that you downloaded the Device software, having chosen the right region and provider (for me that was North America, Verizon)? On the Verizon site, did you choose Personal Email or Corporate Email? Did you choose the right model of Blackberry (I’m assuming 8130)? Did you choose BlackBerry Device Software v4.3 (updated 11-13-2007)?
Kelly

Kelly,

I am using Win XP; I have installed v4.3 software. In fact I downloaded, removed and reinstalled the software that came with BB (it was 4.3) and still no dice! I am with Bell Mobility (Canada) and spoke with their tech today for about an hour on the phone to no avail – he told me to call the manufacturer of the software to get correct settings. My BB was purchased in Dec. with the most updated software. I chose personal email, etc. Hope this helps you in helping me solve this issue.

Thanks,

Darryl

manufacturer of the application

I just resolved this issue! I downloaded the handheld software and presto – she’s working fine! Thanks for your help.

Darryl

I’m glad you got your problem fixed. It’s not clear what made the difference unless you had been working only with the Desktop Manager Software (which is 1/2 of the solution) and then, finally, the Device Software (which is the other 1/2 of the solution). That was the key for me–realizing I needed to download and install the Device Software. Thanks, Darryl

Once I installed the device software, it solved the problem, “No additional applications designed for your device were found”.
Thanks a lot.

Thanks for this post! It helped me out.

Verizon definitely does not make this extra step clear.

Thanks for the help.
I just checked the setup guide and they left out the device software download.

Thanks. After 2 calls to Verizon’s tech support and an hour on the phone with RIM, they couldn’t figure out the application install problem. This fixed it.

LIFESAVER… I’ve had my Sprint 8130 for a month or so now, and I didn’t even realize I HAD this problem – most of the things I’ve loaded thus far were done OTA… Imagine my surprise when this error message popped up today. Anyway, I’m currently DLing the required software and hopefully will be running at 100% again soon. Thank You!

Thanks for this information regarding Device Software. I had the dreaded “No additional applications designed for your device were found” on my Desktop Manager and asked for help on several forums…but nobody said anything about Device Software!
Now I’m able to install apps through Desktop Manager with no problems

Jim,
Don’t throw in the towel just yet. I’ll email you some suggestions and if we figure out something that fixes it, we can post the results back here for others to benefit from.
Kelly

Hi Everyone,

I’m a basic user, I got my 8130 saturday and I want to upload pictures form my computer to my address book on the phone.
I installed:
- VZAccess manager (disc included with phone)
- Desktop manager (disc included with phone) also.
I don’t find anywhere how to transfer pictures from my pc to my BB…
If I download the Device manager, will I be able to do it?
by the way, my “blackBerry Desktop manager doesn’t look like the one on top of the page. i have only 4 icons:
- Synchronize
- Backup and restore
- Application loader
- Switch device wizard.

What is the fifth one on the picture???

I was able to transfert from my Palm Tungsten T5 my:
- Address book,
- Note pad
- Tasks
- Calendar

as I said I’m a basic user, i have a Ipod to listen to my music, A palm pilot to do everything else than calling. I have access to my email addresses without problem, just what I want (and I will be really happy with my phone) is to be able to:
- Transfer pics from my pc to my BB
- create my contacts on my pc and transfer them over to my BB.

Please, help me

Thanks,

Mazhev

Hey,

It’s me again, I’ve just intalled the BlackBerry Desktop Manager, from the link given at the beginning and now I have 6 icons !
I have the media manager and sychronise Certificates icons now !!!

I’m about to intall the other part (device manager) but I’m already happy with what I did thanks to you !!!

Mazhev

Mazhev,
Do you have a micro SD card for your media (pictures, music, etc.)? You really should get one, if you don’t. For your micro SD card, make sure it’s formatted and has folders created to put the media in the correct places. See my comment #2 to Adriana here: http://blackberry8130.wordpress.com/2007/12/09/tips-and-tricks-at-discoverblackberrycom/. Transfer your pix from your old phone into the “pictures” folder on the micro SD card.

To create your contacts on your computer and transfer them to your BlackBerry, see this post: http://blackberry8130.wordpress.com/2008/01/19/managing-contacts-in-the-address-book-using-excel/.

Let me know how it goes if you follow the above two recommendations.
Kelly

Hi,

I have a question about saving the contacts on a BB 3180. The phone in question actually belongs to my boss, an attorney, who needs it for all of his contacts and calendar capabilities. When I first installed the Desktop Manager onto my computer, everything transferred just fine. Then I performed the first sync with Outlook 2007, it deleted all but one of his contacts (which I thought was a little weird) and I found them in the “to be deleted” folder. Somewhere else on the net, I read that to correct that problem, uninstall the software that came with the disk and then go to the website and download it from there. The service he uses is Alltel and they weren’t really very helpful with this problem after spending nearly an hour on the telephone with them trying to get a resolution.

Now, having read the previous posts, am I correct in reading that there is a separate program that actually has to be installed into the BB itself? I have yet to d/l the DM back into my computer, it’s incredibly slow (I use XP).

Is there anything that you could suggest as far as this problem goes?

Thanks so much for the review, it has been very helpful. I’m learning way more about his phone that I am about mine (a simple razr…lol).

Debbie

Debbie,
You’re not the first person to have to sync a boss’ cell phone. I hope you’re getting paid extra for this!

First let me make clear that the post that you commented on dealt with the issue that most wireless providers (e.g., Verizon, Sprint) are apparently not making clear that after installing Desktop Manager from the CD that comes with your phone, you ALSO need to download the specific Device Software for your model phone and for your provider. Some things apparently work without the Device Software loaded, but not the Application Loader–and I’m not certain about Synchronize feature.

I can believe the AllTell folks couldn’t figure it out, as I keep getting reports that my blog has helped people better than tech support at their wireless provider or RIM. I wish that weren’t true–and I’m not gloating about it–but there have been cases of that reported.

Now, to answer one of your questions, there is nothing you need to download into the BlackBerry itself. The Desktop Manager and Device Software (2 separate programs) need to be installed on the computer. You can get both–and most recent versions–from the web using the link I provided in the article.

When you try a sync (whether using Outlook, Yahoo, ASCII Import/Export, etc.), you have to be careful in WHICH DIRECTION you do the synchronizing. I imagine your first try with your boss should have been to sync from a fully populated Outlook contact list into an empty (or partly empty) BlackBerry Address Book. So, the first sync should have been FROM Outlook TO BlackBerry. Only if your boss adds a new contact to the BlackBerry then wants to add it to Outlook should you ever need to sync FROM BlackBerry TO Outlook.

The Desktop Manager Synchronizer should warn you if you’re attempting a sync in a direction where some contacts might be deleted or overwritten. So, if in doubt, cancel the sync and double-check the direction you’re attempting to sync in.

I do not do Outlook syncing myself; I’ve only done syncing with Excel files and with Google Sync (Google Calendar), and I’ve done OK with that. So, if I end up being wrong or incomplete in what I’ve told you, please return and straighten me out.

Let me know how things progress, please.
Thanks,
Kelly

Hi, I also had the same problem with my 8310. I am new to BB so am learning….your blog helped point me in the right direction and after looking around on my service provider pages managed to find the appropriate downloads and I now am able to install applications from my PC. Great!

Hey Kelly,

In case I forgot to mention it with my first few posts, thanks for a very useful and well-organized blog… It’s especially nice to be able to bond with fellow BB rookies and help each other out a bit… So thank you.

Now, as a sidebar to Debbie’s issue (and Debbie, I agree with Kelly – you should be receiving a stipend for dealing with your bosses’ BB needs)… I was able to sync my Pearl with my Outlook WITHOUT the device-specific software installed (although it is certainly something that should be installed regardless). I DID have an issue the first time I synced, though, where through some strange series of events, I deleted all of my contacts on one end of the sync while they remained on the other. After that frightening episode (and after backing everything up – again!), I very carefully went to the “Sync Settings” in Desktop Manager (DM) and set them all in one direction, from where the information was to where I wanted it, and re-synced. After that, I was able to set the arrows in both directions – the way that I need them – and I haven’t had a problem since.

Like I said – it’s more of a sidebar than an explanation or a solution – just so you don’t feel alone, Debbie. And that device-specific software (the stuff Sprint never told me about :-/ ) SHOULD be installed anyway, so that when your boss comes back and asks you to load new software onto his BB, you don’t have the same issues so many of us have.

Good luck (hey, with all your new tech-know-how maybe it’s time for you to trade in that RAZR!).

Hi Kelly,

Thanks so much for the information on the directionality of the download/upload from the Outlook to the BB. I can get the calendar properly loaded, but still only getting the one contact into the BB from my computer. I tried several times to get it to upload from my computer to the BB, but finally gave up. He had to leave and take his phone with him. I’ll try again on Monday. And keep you posted on the progress, maybe what I learn can help someone else, too.

BTW, I really like your blog and thank you so much for being such a huge help in explaining this process to me. It’s starting to make sense to me.

Debbie

Debbie,
THANKS for returning to continue the conversation. Some problems take longer to understand and resolve, so it’s great to maintain a thread until a solution is found. And thanks for the kind word about the blog. I’m having a blast with it, although it takes a LOT of time.
Kelly

Hi,

I am having the APPS installing issue and getting frustrated.

Question, where do you get the Handheld software and where does that get installed. The PC.. I have DM installed but cannot load an app..

Thanks for the help,

justin

Justin,
My article above points you to here: http://na.blackberry.com/eng/support/downloads/download_sites.jsp. There you can download either the latest version of Desktop Manager or Device Software. I think what you need is just the Device Software. You’ll need to specify your wireless provider and your model of phone. Also, you’re asked to choose Personal or Corporate email. I’m not totally sure what that’s about, but I chose Personal. I have had many blog visitors get their problems fixed by using that advice, so I trust you will, too. Make sure you read the article in its entirety. If you don’t get it fixed, get back in contact with me.
Kelly

Now that I think about it, I think i know what I did wrong,, I got the file from verizon, and uninstalled my Original version of DM.. then tried to install the update..

Im pretty sure all i need to do is:

just run the update, and not uninstall the version of DM i have installed.

I will try this when I get home.

Thanks for your help..

Justin,
I’m not crystal clear on what you’re going to try. You do need Desktop Manager installed (I recommend the latest version). You do need the Device software installed (same recommendation)–to add/remove Applications from your phone using your computer (versus over-the-air). I had one blog reader have to do something more, but I’d have to search and figure out what, or if I’m confusing this with a separate problem. Stay in touch.
Kelly

Im with verizon and have a 8130 phone..

I installed Device Manager with the cd that came with the phone..

Then I installed the patch from the VZW site.. still wont work..

The “Device Software” feild in “About Desktop Manager” is empty..

I cannot load an app on my phone.

I see:

Blackberry Device Manager Ver: 4.3.0.7
Application Loader: 4.3.0.13

Device Properties:

Application Version: 4.3.0.60

I just want to be able to load an application.

Figured it out, i just needed:

BlackBerry Device Software v4.3 (updated 11-13-2007)

at http://vzw.smithmicro.com/blackberry/

Two links one is for Device Manager and one is for Device Software..

justin,
Yep–Device Software is the program that 8130 owners apparently are not told to install (based on the traffic through my blog). But it’s needed to do the Application Loader inside Desktop Manager. Thanks for confirming that’s what was needed for you.
Kelly

Yep.

Ive been to that so many times.. but I thought they were both version of desktop manager.. looking them over too quickly and picking the latest date..

thats what was misleading.

Hi Kelly,

Here I am again, I still don’t have a resolution as to how to get the contacts from the Outlook 2007 to the BB, but I did learn something about MSN email (my boss subscribes to that service) that is to be used in conjunction with the Outlook.

Apparently, there is a “connector” which needs to be downloaded where a person can actually email all the contacts that were in the BB to Outlook by using the Import/Export on MSN. Then, when it is received by the Outlook, it can then be exported to the BB. This sounded ideal, but it didn’t work for me. So, today, I took a break from it..lol. I did have a thought, though. Is it possible to retrieve information from my computer or the MSN account using the BB? If so, how is this done?

Tomorrow, I’ll start over from scratch, again. Oh, one more thing. While I was in the process of the aforementioned “activities”, my boss got Alltel customer service on the telephone. A young lady informed me that the 8130 has a “memory leak”. I wanted to ask, “On which bush?”. Anyways, I am not too clear on whether or not it is something that is specific to Alltel or the 8130 itself. She said that individual owners would be notified as soon as their update is available. She wasn’t very specific about the release date, either. So, I signed my boss up for the BB newsletter that will notify BB owners of this update as soon as it becomes available.

I’ll keep you updated on the progress. But, as it stands at the moment, I’m not sure how to deal with the “leak”.

Thanks for letting me post here about my experiences and I’ll be back often to learn as much as possible.

Debbie

p.s., Sean, thanks for the suggestions. My boss has indeed compensated me very well for my efforts…(O: And I’ll have to think on getting a BB, not sure if I need to have a phone that leaks…lol.

Debbie,
I don’t think I can answer all your questions at once, or comment on everything, but here’s a start.

I know a tad about “connectors” but haven’t had to download or use one yet. Would like to know where you’re downloading one from.

I’m not sure I can help more on the Outlook sync because I don’t know if we resolved the earlier issue of “directionality” of the syncing.

About “memory leaks”: That refers to the gradual process of a computer (or BlackBerry) running out of free memory, usually due to (1) a defect in a program (operating system or application), or (2) a continuing build-up of files such as messages, logs, temporary files, pix, flix, etc. [Actually, I wouldn't define (2) as a "memory leak" but it has the same effect.]

Does the 8130 have an inherent problem with memory leaks? I can NOT find any evidence of that after a LOT of searching. There are plenty of claims but nothing convincing to me. Whether your 8130 is “leaking” memory or not depends on what applications you are running, whether you’re leaving them running when you should be closing them, whether you’re piling up tons of trash files you don’t need, etc.

I bought my 8130 in November and haven’t had a single problem of memory leaks. As described in my post on Viigo, I did load my phone with too many apps–Viigo being the straw that broke the camel’s back–and that caused my phone to go nuts till I unloaded Viigo. After that, I learned to delete some junk I didn’t need, like the huge sample video file. I reinstalled Viigo and didn’t have any more problems. I NEVER pull out my battery–the so-called Hard Reset–like many people say they have to do to keep memory freed up. I would find that unacceptable. I do have my phone set to Auto Power Off at night, so that amounts to a Soft Reset every day. Not sure if that would be hiding or fixing a memory leak or not.

Still, memory problems are plaguing a lot of 8130 owners, so I’m trying to stay on top of that and may do a post on that sometime.
Kelly

Hi Kelly,
I just ran across your blog and have a pleasant feelingb of relief! I can’t wait to get home and try this on my wife’s new Pearl 8130. I spent about 2 hours last night in frustration trying to get this thing to work. I had purchased a contacts manager from Handango only to find out I couldn’t get it to work.
As for why Verizon doesn’t tell you the about the device driver software, I’m sure it’s the same reason they don’t allow you to install your own ringtones on their phones and will not allow you to use the full Bluetooth functionality. It’s all because they want you to purchase their applications and not 3rd party ones. They can control things a little better with normal cell phones because they can lock out certain functionality. It allows only them to offer the applications at a controlled cost. $2.95 ringtone, anyone?

To me, it ranks up there with banks charging you money for withdrawing your money from an ATM. It’s robbery. Just my opinion.

i just got a 8130 from sprint and it is sweet.
i tried loading apps from DM and i get the error everyone is getting. I tried going to the website from the link that has been posted and going to north america and then to sprint l.p. but i do not get the personal email or corporate email option. it goes straight to device and desktop manager versions.

i really want to loads apps on my blackberry but can’t since i cannot find the device software for sprint.

can anyone help me?
please?

@Ignacio,
You say “it goes straight to device and desktop manager versions.” Well, that’s OK, isn’t it? You want to download the DEVICE software (latest version)–that was the whole secret to the article. Go back and give that a try–download and install the DEVICE software (for 8130 and Sprint). Then see if the Application Loader stops giving you that error. It has apparently worked for everyone who has tried it.
Kelly

i have a blackberry 8130 and i seem to not have enough memory to recieve sms texts or phone calls. i bought a media card for it and put all my media on it and i still dont have enough memory.

taylor,
Are you doing Options > Status to determine how much free memory you have?

If you pull the battery, wait a bit, then replace the memory, is there still very little memory free? (This should close any applications you left open accidentally. This isn’t the proper way to close them, but it’s a quick way to determine if that was part of the problem.)

Are you keeping a lot of old messages or deleting them?

You did good to move your songs, pix, flix, etc. to a media card. But messages and applications that run do NOT take advantage of the media card, so you have to keep the “system” memory clean, too.

Let me know what you find.
Kelly

Please Help!. I got a blackberry 8130 from Verizon and Im having the same problem with 3rd parties applications. It keeps giving me an Error saying “No additional applications designed for your device found”. I downloaded the most current version for device manager and I still get the same error I even downloaded the VZ Access Manager again. I have windows XP. I never had this problem with my old Blackberry 8100. Can you please help me? this is so frustating!

Antonia,
Relax…you can fix this! What you may have missed in the article is the need to download a SECOND program named the DEVICE SOFTWARE. There are different versions of the Device Software for the 8100 and 8130–because they are actually different devices (although similar).

Follow the link provided in the article, specifying your provider (Verizon), your model (8130), and your email (personal not corporate), etc. HOWEVER, make sure when you finally get to the downloads page, you pick the DEVICE Software and not the Desktop software.

Download and install that program. I always recommend rebooting your computer to make sure everything is “clean,” then try again to get your Application Loader working. So far, those directions have fixed the problem for everyone I know of.

Let me know how it works out for you.
Kelly

Thanks a lot Kelly! That fixed my problem! Do you know of any programs I can use to change the trackball color on my 8130. I used to have the Pimp my Pearl color track back for my 8100 but it doesn’t work on the new Pearl. Any suggestions?

Antonia,
What a pro! You did it!

It is impossible to change the color of the 8130 trackball because it has only a single, white LED behind it. The 8100 had several LEDs of different colors. EVERYbody wants to do this, but you just can’t with the 8130.

Thanks for returning to post your wonderful results. That really gets me pumped up that my blog is helping nice people like you.
Bye,
Kelly

Still not able to get the app loader to install any software.

I have an 8130 from Sprint. I never installed the software that came with the phone, but I did download it from the Blackberry site. From what I can see, the download for 4.3 now contains both the Desktop manager and the device manager.

When I plug my phone in to my computer, everything works and i see two icons on my taskbar for Blackberry Device Manager and Connected – Desktop Manager.

I look at the device manager and my phone is in there.

However, when I try to install any application file, it says “No Additional Applications were found for this device”

At a loss of what to do. This is also happening at Work with the same software installed. Home is Vista, work is XP

Craig,
I think you’re mistaken about the Device Software being “built into” the Desktop Manager. There are probably dozens of different versions of the Device Software–for different models and different wireless providers. Each is 50-100MB in size. No way can they could be built in. I’ve repeated this technique many times, as have numerous readers. Try my instructions again and make sure you do the download of the Device Software (not Desktop Manager) for the model and wireless provider you use. So far, I have not had one person report they could NOT solve this problem by carefully following those instructions. And hundreds (or more) have done it (only a tiny number have left comments). I think your two icons are misleading you. I have got this working on both XP and Vista. Please try again and let me know what happens.
Kelly

P.S.–Many features of the Desktop Manager work WITHOUT the Device Software. But not the Application Loader. It absolutely requires the Device Software. It’s a HUGE problem not being addressed by wireless providers. I have now had several thousand readers (in only 2-3 months) click the link to go download the Device Software. And I’m just one web site providing that service.

nice. after reading this and (whoa!) following directions, it worked like a charm. opera is installing as i type. thanks for having an incredibly useful site.

m

Thanks for the response. Not sure what else I can do, but it’ll repeat the steps over in this thread.

When I go to the Blackberry download site and select my provider (Sprint), I am given the option to download two sets of files. The first one is is the Blackberry Desktop Software 4.3 which is 500+ megs in size. The other is “Blackberry 8130 Wireless Handheld” software.

Selecting the Desktop Software 4.3 gives me just one file to download and the title is “Download includes: Desktop Manager and Device Manager” This is why I said the Device Manager software was “built in” because it’s included in the description.

After downloading the file and going to install, it wants to install both the Desktop Manager and the Device manager. Both of which were installed correctly.

I don’t really see any other avenues of getting to a separate second download for Device Software. Is it the “Blackberry 8130 Wireless Handheld” download I need?

Love the blog, by the way. Thanks for helping us out!

Well I guess I should have tried it first before posting. I downloaded the second option for the “8130 Wireless Handheld” and now I have all sorts of software updates, including the ones I downloaded.

WOOT. Thanks a lot =) I just got confused by the wording of the downloads.

Craig,
This problem isn’t YOUR fault. It’s a disgrace that wireless providers aren’t doing more to make sure their customers receive the software they need to get the full value out of their phones. And the wording of the download sites needs improvement. I’m just glad you hung in there through all the frustration. I KNEW you would succeed!
Kelly

Thanks so much! Since I have had my phone I have wondered why I could not ever get a app. to download and the same message you are talking about pops up. It has been driving me nuts!!! Thanks again, im happy to learn this! Now I can upadate apps. actually. I have never felt like reading directions either…

OK, I have been reading about this issue for awhile and now I am experiencing the problem for myself.

I don’t think I’ve missed anything, Kelly. I downloaded not only the Blackberry desktop manager but also the device software. I successfully ran the device software installer and went to the Application Loader.

When I run the Application Loader it seems to see all the device stuff and updates. I go through the steps of installing the updates and the Application Loader hangs at the point: Connecting to device ROM. It hangs for a long while and then closes with this error message:

Unspecified error encountered [A:0x00000001]

I have done this multiple times.

This last time I deleted all photos and anything I thought could be hogging device memory and the problem was the same, so I don’t think memory is the issue here.

Can anybody help?

Mike,
This doesn’t have the feel of a problem one can think through–there are too many puzzle pieces missing. I would try dropping back and trying to recover some stability then work forward from there.

First, I’m not clear what all the updates are you’re talking about. I’ve repeated the download/install of Desktop Manager and Device Software a few times and didn’t have to do any updates. What’s up with that?

Have you backed up your phone recently, or are things not working well enough to do that? If you can, do so.

I would uninstall the Desktop Manager and Device Software entirely, reboot my computer, then download and reinstall them again. I would cancel any updates if I wasn’t absolutely sure they were needed. Who is your wireless provider? Mine is VZW and they just released a new version of the Device Software (from v60 to v97). Even if you’re not Verizon, all the providers are probably passing down this new version from RIM. Maybe that’s playing a role in something going wrong.

I’d try the above and just see if I could get my phone talking to the Desktop Manager, then its App Loader next.

I’m hoping nothing happened like some kind of update started ON YOUR PHONE and didn’t finish. It’s one thing for your computer to get messed up, but I’d prefer my phone to stay working!

If you’ve been working on this a long time and getting frustrated, step away from it for a while and come back when your mind is fresh. That usually helps with me.

Keep me informed if you think I’m actually any help. I’m pretty much shooting in the dark.
Kelly

Alright Kelly, I’m back. Talk about shooting in the dark. I googled the error message and discovered that others have had the same problem. I went through some scary moments – mostly unsure of what I was doing – in following the instructions on this forum:

http://tinyurl.com/2q3ngy

I used the command line instructions linked on this discussion and proceeded to apparently erase my phone and reinstall the OS. I did have my phone backed up which gave me some peace of mind. However there were moments when I thought the phone might in the mode of the turning hourglass for all eternity.

The reinstall finished and I was back to the very basic setup, from what it looked like, that it had when I got it at the Verizon store. It prompted me to begin setting up my phone.

Instead I opened the Desktop Manager and selected Backup and Restore. I hit the Restore button and pointed it to the folder where my backup files were. It took maybe five minutes to restore the phone.

The restore was successful and best of all, when I opened the Application Loader I was able to grab some software I had downloaded and install it in seconds without a hitch. Apparently my problem is fixed.

Mike,
Wow–you’ve been through a nasty situation. I’m extremely impressed and happy for you that you got it resolved. Great job! So, are you now upgraded to the new OS version 4.3.0.97? If so, notice anything different?
Kelly

Thank you!!!! I got my pearl 2 weeks ago, and had been getting the “no software available” error. I am so glad to stumble onto your blog with so much helpful information.

The only difference I have noticed so far is when pressing the mute button, it now simply says, “Entering Standby Mode. Press the mute key again to exit standby mode,” rather than asking you to confirm whether you want to put it on standby.

Anyone having a problem with syncing calendars between the 8130 and outlook 2007? I can sync, but it doubles up on the phone and wants to delete future items on my outlook? Seems they are not communicating with eachother??? I have tried one way syncs and two ways with no luck. This is very frustrating trying to get my phone calendar the same as my outlook callendar and vice versa. ActiveSync worked much better on my 6700 PDA.

Any suggestions would be much appreciated.

Verizon Customer
DM Version : 4.3.0.15

Thank you in advance.

Hello Kelly Carter

I have Original WINDOWS XP 2005 Media center edition and Blackberry pearl 8130 Sprint phone.

I am getting the message

No additional applications designed for your device found.

as i try to install your THEME in my blackberry by connecting it via USB to my laptop.

I dont have an Internet connection scheme in my Blackberry and i would not like to have one as i have money constraints.

So, is there a method by which i can have your superb theme on my blackberry phone without having the internet on the Blackberry device ?

Currently i have Desktop v4.3 installed, ie the latest blackberry software

Any help will be greatly appreciable.

Thank you

hello kelly,

i have been reading your device software info today. i downloaded it and installed it on my computer today. i connected my BB and started the application loader. there were all kinds on updates. i got a message that said i would need to active my e mail messages wirelessly after the update. i have a verizon 8130. i canceled as i wanted to check with you first. is that the way the update process goes. if so, i assume i would go through the set up wizard on my phone to start up my e-mail again. am i correct?

thanks for the time and effort you put into helping out folks like me!

w

Walter,
Verizon just released a new version of the BlackBerry Operating System (OS), from a version .60 to a version .97. The “Device Software” referred to in the above article is exactly this same OS. So, the updating you saw going on was a complete update of your phone’s internal software. I have not been through the update process myself yet as I wanted to read up on how it was going for others and what kind of problems were occurring, if any. Apparently, it takes quite a long time for the update, on the order of an hour maybe. I will probably not have time to do this (carefully, and capture screens to document the process in an article) until the weekend. If you google for “Verizon BlackBerry 4.3.0.97″, you can find some stories about what’s going on.

If you’ve already been through the update, as I suspect you have, you will probably have to follow through with the setup wizard to get your email working again.

I don’t like how users are getting drawn into the update without being fully informed about what’s going on.

Let me know how the rest of the process goes for you.
Kelly

@Johnjey,
To do what you want to do, you will have to follow the directions in the article above. Basically, you would need to download something called the “Device Software.” The Desktop Manager program needs that Device Software installed before its Application Loader will allow you to install apps, themes, etc.

The theme you are wanting to download is not mine but was designed by Matt Rogers of RogersMJ.com. Since you don’t have Internet access on your phone, you can’t use Matt’s over-the-air (OTA) download. You have to use the technique described in the article above. The directions have been followed by lots of people with success, so I think the directions are pretty good.

Now, Verizon Wireless customers will get a new version of Device Software that causes a lengthy update of their phones. I don’t think that will affect you since you’re a Sprint customer.

Let me know how it goes for you.
Kelly

@Shawn,
Sorry, but I have not tried to sync between my 8130 and Outlook 2007 yet, although is a hugely popular thing to do. Try poking around in BlackBerryForums.org if no one offers help on this blog. Sorry I can’t be of more help right now.
Kelly

THANK YOU! This is a severe oversight by Verizon and I even spoke with them on the phone twice to help me with this problem and they did nothing. It has been very frustrating to say the least. Until I found you
Thank you again!

kristin,
It’s not just Verizon, I think it’s pretty much all the wireless providers. And even RIM should be helping here. My blog directs thousands of people per month to download the Device Software to fix this problem. And my site is just a small one out of many larger sites doing the same thing. It’s atrocious. Glad you found the help you needed.
Kelly

Shane,
Are you a Verizon Wireless customer? If so, your timing of reading this article coincided with Verizon’s release of a new version of the “Device Software”–BlackBerry OS 4.3.0.97. That probably explains why you got the warning messages. I have not yet upgraded to this new version 97, so I can’t comment on the details of the process. If I can make time this weekend, I’ll do the upgrade, attempt to get some useful screen captures, and post an article with what I learn.

To try to answer your closing question, I’ve heard from another reader that after an OS upgrade on your phone, you have to reactivate your email accounts. By that I think it means you have to set up your email accounts again like you did when your phone was new. I hope I can be more helpful later when I do the upgrade myself.
Kelly

Kelly,

Well- I decided after about 15 minutes of debate to just go ahead and click next (probably the most apprehensive mouse click I’ve ever made). However, I just purchased my pearl on the 3rd so I figured Verizon had my back if the operation went bottoms up. After a very tense, and very long, wait (around an hour and a half) my phone was back up and running. The process, in a nut shell: Backs-up everything, erases everything, installs new OS, then puts back everything that was backed up. The phone in the meantime sits and does its spinning hourglass animation, sometimes flashing and disappearing, which was very unnerving to say the least. The process completed though, and the phone automatically found the Verizon network and reconnected. About reconnecting my email address.. This was not necessary, I’m guessing the settings were saved with the initial back-up.

Anyways, just wanted to let you know how it all went down. After the installation I was able to get the bPhone theme up and running no problem. Thanks for all the great info, I will undoubtedly be a reoccurring visitor of this wonderful site!

-Shane

Shane,
I am so grateful you returned to share that information, especially the level of detail. It sounds like it went the way it SHOULD have gone. I just hope others (including myself) have the same good fortune. Glad you also got the bPhone theme up. Do, please, keep coming back. You’re an asset to the blog!
Kelly

Dear Kelly

Thank you a million times.

Wow , i am amazed to see that kind and nice people still exists in this world.

For sure, i am going to recommend this website of yours to all my BB friends.

Thank you sir

I really appreciate your help and efforts to solve my problem.

Johnjey,
Thanks for YOUR kind words.
Kelly

First of all, thanks for a great site Kelly! I researched all I could before I got my Pearl. I read all 74 posts (yes, every one) to make sure I was doing everything correctly. I have a Verizon Pearl, and download v. 4.3 of the Desktop Software and Device Software. Both of these installations went well; my Pearl updated, reset and works fine. I then tried to install my first app, the BBlight. When I opened the application loader and tried to select the .alx file, the following message came up in the loader:
The Blackberry Desktop Software does not have the Blackberry Device software for the device that you have connected to the computer. Check with your wireless service provider or system administrator.
So I guess I’m getting some conflict between the versions of the Desktop Software and the Device Software, yet I downloaded both from the Verizon website. Can you help?

David,
Desktop Manager can be so flakey! It seems to think you don’t have the Device Software downloaded and installed. Obviously, you have. If you still have the download file, try reinstalling it (run the .exe file). It can’t hurt anything and it might fix your problem. If you have permanently deleted your Device Software download, you’ll have to download it again. I’ve had to do that 2-3 times in the last several months to overcome some kind of flakiness in the Desktop Manager, and it fixed my problems. I googled and found others reporting the same thing, so you’re not alone. Please let me know how this works out for you.
Kelly

Yo Kelly,

You rock! I love my toys and get anxiety when something doesn’t work. I still had the device software exe file so I reinstalled it and everything works, and I was able to install BBLight, which will be great when I watch some movies. BTW, in your post about installing BBLight, you mentioned that to keep track of where you extracted the .alx file because you’ll have to locate it when you open Application Loader. I freaked at first because I ran the Application Loader and just kept hitting the Next button everything synced but I never got an option to select the .alx file. On the third try, I decided to scroll down on the Device Application Selection Screen, and at the very bottom, the BBLIght .alx file was already identified, so all I had to do was click it.

Again, thanks a lot.

PS – I switched from a Treo 650 which was very traumatic at first. I used the Switch Device Wizard and was able to sync all my addresses, calendar, and memos. So far all the data looks great. I also have Outlook Express (which I hardly use) so I did a one way sync from my Pearl to Outlook to populate it, and now I can update my address in my Pearl via Outlook. As great as the Pearl is, it’s still easier to type on a PC!

PSS – Just read you email. I can’t thank you enough. My next journey is finding the best program to encode my videos.

David,
I’m so glad that fix worked for you.

About encoding your videos…I don’t especially like the Roxio Media Manager that comes with the Desktop Manager, but I have used it to convert several videos and it worked very well. I seem to remember it was just a kind of drag and drop operation. With my previous phone, I tried a number of free or cheap video conversion programs. None was perfect. I’ve used MOVAVI (movavi.com) but haven’t used it enough for Pearl video conversions to say whether I’d recommend it or not. If you have a video you’d like me to try converting, you can email it to me and I’ll see if MOVAVI does a decent job of it. I just upgraded to the latest version but haven’t really tested it.
Kelly

Thank you, thank you, thank you all!!!

I had a devil of a time trying to get the Media Manger software to show up, even after I updated the device software and re-ran the desktop software installation. I actually had to ***un-install the desktop software***, then re-install it to see the media manager icons.

All is well in the world again.

Mack

Mack,
I’ve had to remove/reinstall Desktop Manager a couple of times to clear up problems. You never know when it will help, but it’s not really that difficult an option to try. Not sure why the Media Manager “responded” to that.
Kelly

Hey Kelley,

I have the 8130 from Sprint and the “no applications…” issue. I went to the geographic location link and it sends me to a generic Blackberry site with desktop manager software download options (i.e. v4.3). I’ve installed this once already on my computer, but I guess I could try reinstalling it again.

Since I was curious, I went thorough the Verizon link and saw how clear the process was. I also noticed the different links (one for the device and one for the desktop). Unfortunately it doesn’t seem that Sprint has this differentiation. Is it becasue both are included in the Desktop Software download? I imagine I may have to hit up the Sprint store during lunch today, but just wanted to get a posting out there for Sprint users.

Thanks again for the help!
-Ankur

Ankur,
If you follow the link in my article (http://na.blackberry.com/eng/support/downloads/download_sites.jsp), click the link for your region and carrier (say, North America and Sprint L.P.), then in the resulting page select in the dropdown menu “BlackBerry 8130 Wireless Handheld (TM),” you are taken to a page where you can download the OS. For Sprint users, it’s version 4.3.0.137.

I didn’t realize the terminology was a little different for Sprint users, so thanks for helping me discover that. I need more help from non-Verizon users to help me make my information more generic.

Stay in touch!
Kelly

HeLLO. I just go my blackberry pearl 8100 series about a week ago. I downloaded the cd that came with it. The desktop manager software. I keep getting the “No additional applications designed for your device were found.” So I google searched for hours and keep coming across the same thing to Download the DeviCe software that they dont tell you about. so I went to this page :
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
and downloaded it. I even unistalled and downloaded everything again, and im still getting the SAME message. I dont know what else to do or if im doing something wrong. Please HELP ME!!!!

Tarah,
Who is your wireless provider? You sound like you are doing the right things, but perhaps the download links are labeled in a confusing way and causing you to download the wrong thing. What is important is that you download the BlackBerry operating system (OS) that is matched with your provider and your model. Each provider labels the downloads a little differently: Verizon calls the OS “Device Software.” Sprint calls the OS “BlackBerry 8130 Wireless Handheld (TM).” I haven’t checked all the other providers’ link labels. But if you tell me your provider and your phone model (8100, 8110, 8120, 8130?), I can check and make sure you’re downloading the right thing.

I know it’s frustrating, but you may be very close to having your problem fixed. So far not one reader has returned here to say they NEVER got it working.
Kelly

Thanks:0)

Its T-MoBile and my model is 8100. Im pretty sure I went to an downloaded the T-mobile (US) one. So hopefully you can help me :0)

Tarah,
If you follow the link you used before, and choose North America and T-Mobile, you’ll be asked to click a button by the 8100. That takes you to a window that asks for your phone number. (I had to Google all over to find a valid T-Mobile phone number to get past this window!) That takes you to a download page with these links:

T-Mobile BlackBerry® Pearl™ 8100™ Software Updates
Handheld Software (v 4.2.1.107)
Handheld Software Installation Instructions
Desktop Manager Software (v 4.2.2.14) English with Media Manager

The OS is the link labeled “Handheld Software (v 4.2.1.107).” You definitely need to download that one.

The Desktop Manager Software is labeled clearly. You need that one although it’s very clear you already had that one and even reinstalled it.

I downloaded and looked over the installation instructions for the handheld software. It seemed to be important that you do NOT connect your phone to your computer until AFTER you have installed the Handheld Software and have started up the Desktop Manager. You should look over those instructions since they seem to be fairly simple, clear, and straightforward.

Please let me know what luck you have with this.
Kelly

Ahh i diD aLL that…and it was still giving me problems.

But I figured it out (I think). I had to DELET all the applications (like the extra alarm application and the theme application that I had already downloaded and tried to put on my phone). Then I had to CLOSE out of EVERYTHING (the desktop manager too) AND then I reinstalled and had to unzip the applications (even though they were already in ALX format (I used ken wards zipper – a free program). Which moved them to my desktop (which I had to keep there (until application was on my phone) cause I tried to move them to a folder and that was ANOThER PROBLEM I ran into). Then I plugged my phone into the computer with my USB and opened up the Application manager and added one application at a time and WALA…it finally worked.

So I guess it was just a few little kinks that worked out.

Thanks for all the help and I hope this helps anyone else if they were stuck where I was. Boy was I getting so frustrated haha :0)

Thanks for not giving up on me :0)

Tarah,
Like Churchill said, “Never, never, never, never, never give up.”

As for your troubleshooting technique: well, ummmm…unconventional, to say the least. The name “Rube Goldberg” comes to mind. Anyhow, CONGRATULATIONS! YOu DId iT.

Kelly

I would have been lost without this entry. Thank you so much.

This is excellent information. Though, I eventually figured this out on my own, before reading this blog… I spent one full hour on the phone with Verizon tech-support concerning this exact issue. If only I had discovered your blog BEFORE I wasted so much time!

Great blogsite. Keep ‘em coming!

Ryan,
This one article has been the most popular for the longest time. (The bPhone theme review has been about equal.) It’s not just Verizon customers but seemingly all providers’ customers are having the same problem.
Kelly

Muchas Gracias. Very thanks, the bb pearl 8130 is very new here in Mexico, nobody can help me. Even after hours and ahours with the suplier. Very thankz Mister. Everything works at the first time.

Carlos,
De nada, amigo. Por favor, vuelva a visitarnos.
Kelly

Kelly, same old problem here too. AT&T 8100 Pearl. Have downloaded the Desktop Software twice, and the Pearl OS twice. (Yes, both are correct versions)
The Desktop software is functioning correctly on everything except on adding outside applications. I’ve tried numerous times to download and install a couple new themes that are listed for my phone, but keep coming up with the same message everytime, the usual, no applications found for this device.
I’m at a loss for any further answers…….

Bob,
First, make sure you’ve backed up your phone completely. If you still have your download files for DM and OS, keep them in a safe place so you don’t have to re-download them.

Have you tried using Control Panel’s Add or Remove Programs to totally uninstall and remove the both Desktop Manager and Device Software (OS)? If not, do that. Then do a reinstall of both and try the Application Loader again. A further extreme, bordering on superstition but probably with some actual technical merit, is to reboot the computer after each removal and each reinstall in hopes of keeping everything as clean and tidy as possible at every stage. I’d even be tempted to look at C:\Program Files\Common Files\Research in Motion\ and C:\Program Files\Research In Motion\ to see if the removal REALLY removed everything. Maybe one more thing is I’d do the battery pull, wait, replace battery on the phone just to make sure IT wasn’t causing some wierd problem before I plugged it in with the USB cable. Lastly, based on decades of troubleshooting highly complex electronic and computer systems, I recommend you locate a rabbit’s foot, a lucky horseshoe, a four-leaf clover, and throw some salt over your shoulder.

I’ve not had anyone yet report they simply could not solve this problem after trying everything I suggested. So, keep the faith and try again. And let me know what happens, please.
Kelly

So far I’ve tried everything you’ve suggested above except going in and seeing if ALL the files were removed from the computer when I used the add/remove programs. Even did a defrag and restart on the computer between downloads.
I have backed up the phone entirely more than once to make sure etc.
I’m currently downloading the OS software for the 4th time and going to try running the exe. file on it more than once to make sure it runs correctly.
Next I will try the throwing the salt over the shoulder deal.

Bob,
I did some searching on the web for anything I might be missing. How recent is your AT&T 8100’s OS version? I’ve found some info that implies (correctly or not–you can never know for sure) one needs to upgrade to the most recent OS in a situation like you seem to be in. This is based on RIM knowledge base entry KB14450. I’m not totally convinced this is your problem, but it’s something to consider.

I hope my info intended for 8130s is not misleading or downright incorrect for the 8100.
Kelly

Did all the above last night and it still didn’t work. I’ve been downloading the OS from RIMs’ website after going “through” AT&Ts’ to get to it. I would think this would be the latest version of the OS.
By the way, I’m using ver. 4.3 of the Desktop Mgr. so that should be ok too.
This is all discussed over at BBForums with alot of the same problems, but they eventually get solved.
I spent 5hrs on this yesterday, and about wore out the reset and defrag functions on my laptop.
Maybe I can find some salt with BIG, COURSE grains so it’ll do some damage when I throw it over my shoulder, because that’s what I feel like.

Just another thought….I do not have any data pkgs. on this phone. Just basically using it as a cell phone/organizer etc. Could that have anything to do with it?

Bob,
I don’t see how not having a data plan should matter.

I’d skip the defragging of your laptop hard disk. That’s way oversold as a method of fixing problems.

Wow–we’re really at the bottom of the barrel. Well, here’s yet another idea. Is it possible you can try all this on a different computer? I don’t mean for a long-term solution but to isolate the problem as being either on your computer or on your phone. Salt-throwing jokes aside, a troubleshooting technique I resort to when nothing else seems to help is to simply CHANGE SOMETHING, ANYTHING. Sometimes it may provide a clue. So, maybe if you change the computer you’re using, a clue may emerge.

I’ll hang with you as long as you’re willing. I don’t like to give up.
Kelly

Thanks for the help Kelly. By the way I really enjoy your blog here about this great phone.
I was thinking the same thing about changing the computer. I have a desktop in the house but it’s used by the wife and I’ll have to use dynamite to dislodge her from it long enough to do this.

Another idea I had, was maybe updating the OS to 4.2.1.109 from Rogers Wireless, after removing the vendor.xml file. Supposed?? to be a newer Pearl OS than what AT&T is using right now.
Just grasping at straws here. I’ll try the other computer thing first though before doing the Rogers thing.
Maybe someone else will read this along the way and it will help them eventually.

Hi Kelly- thanks for all this help and insight you provide (again!)
Been getting the hour glass… oops didn’t know I had to buy a little media card… so that’s on its way from crackberry.com and will back up the photos soon…. been emailing them one by one (and that’s a pain cause I live in the sticks and have to drive into town to email with the BB) Anywho… My baby is a month old Verizon pink pearl….

I wanted to install/ uninstall/remove all the extra gobbilty goop memory suckers on my pearl, but I can’t seem to do/figure out the following:
1) My windows (XP) explorer doesn’t detect my little pearl.
2) The Device Manager (Ver 4.3.0.7) /Desktop Manager (Ver 4.3.0.15 August 2007) team that I have doesn’t have any little button for media, only Synchronize, Backup + Restore, Application Loader, and Switch Device Wizard.

So the question is… should I download and use the Desktop Software v4.3 b25 with Media Manager (English) (212.656 Mb) from the Blackberry website? Is it better? Newer? Am I allowed to cause I’m a Verizon person?

My memory saving goal is: to remove the sample pictures and ringtones that I will never use. I also wonder if I should take off BBMaps cause I have both Google maps and VZ Navigator (which is the big memory hog, I know). And if I take off applications like tasks, memo pad, voice dialer, will I ever be able to chose to put them back?

Forgive me and my multiple questions!

Hey Kelly, just a quick note to tell you that I was successful last night by changing to my desktop computer. I downloaded the Manager and OS, both the same as I put on the laptop, and it was successful the first time out.
I did nothing different than I had done previously on the laptop.
I got the bPhone theme loaded so far. Now maybe I can get some sleep!
Thanks again for your help and encouragement……Now to figure out what the problem with my laptop is in doing this.

Bob,
Well, I guess that’s progress. You now know that something is wierd with the laptop, or at least the combination of laptop and BB software. And you know the procedures you were following were good. And your phone is good. It’s less difficult to find an answer if you have fewer questions (variables), so that’s progress. Please keep me informed if you ever find the root cause of the problem.
Kelly

Makani,
I have only a moment to reply. If your BB isn’t detected as a USB storage device, check these things:

1. Options > Media Card. Set Media Card Support=ON. Set Mass Storage Mode Support=ON. Set Auto Enable Mass Storage Mode When Connected=YES.

2. You may need to do a Windows update to get any fixes for USB problems.

The other questions you asked…let’s discuss after you try the above.
Kelly

Thanks Kelly- I think I’ve solved a couple of my problems… apparently I have all the most to date software… but I’m still working on figuring that out and until my little media card comes I don’t think I can change the options about media yet.

I also wanted to SHOUT to remind everyon about how important using that “switch applications” to CLOSE out all those left open programs. I go from slow performance and zero bytes available in memory to tens of more than 16 Megabytes free just by closing all those left open programs. IMHO, what a silly software blip! Hope RIM fixes that one… cause I’m sure it’s a huge part of this memory leak thing the pearl has.

Thanks for ROCKIN’ website full of SO much great insights and help!!!

Makani,
I didn’t realize you didn’t have your media card yet. You’ll really enjoy having that.

I agree about the App Switcher. A number of readers have found that useful in revealing that they had too many apps open. I also agree that RIM left a big hole in their OS design by having some apps close when you press the Escape key, but others just hide in the background. All apps should behave the same way. Also, apps running in the background should probably be more obvious similar to how apps are “minimized to the taskbar” in Windows–mostly “out of sight” but still obviously running. I would hope that most Windows (and Mac) users have learned that if you left every program running (but minimized), and performance starting suffering, that maybe it would be time to close some programs. The BB OS doesn’t give you any obvious sign that that could be your situation. You have to know about the App Switcher.

Stay in touch!
Kelly

Hi. I don’t have the device software. I live in Mexico and my service provider is Iusacell. The service provider appears in the Download site, but my model (Pearl 8130) does not appear nor in iusacell’s website. I have 2 questions then:

1. What do I loose if I don’t install the device software?. Right now I’m installing all programs OTA, and when not available I’m installing them with javaloader app.

2. What could happen if I install some other device software such as Verizon’s for 8130, or Iusacell’s for 8830?

Eduardo,
Bienvenido, amigo. Thanks for visiting my blog. I’ve been hoping for some readers from Mexico when I learned the 8130 was released there.

1. You aren’t losing anything by not having the Device Software loaded as long as you can download OTA, or especially if you know how to use JavaLoader for downloads not available OTA. You obviously know what you’re doing if you can use JavaLoader. But the Desktop Manager’s Application Loader makes it easier for those who would find JavaLoader too difficult to use. You will eventually want access to your provider’s operating system (OS–same as Device software, or Handheld software) download when it’s time for a new version. I hope the OS will be available for you by then.

2. I know it’s possible to do what you suggest. You may have to edit an XML file (or two: device.xml or vendor.xml). I’ve been exploring that technique but am not yet competent to give advice. You can find details about that on BlackBerryForums.com–information intended for very technically sophisticated readers only. Oh, but do NOT try to install for any model other than 8130 (such as 8830), as that might leave your phone non-operational. But another provider’s 8130 OS? Possible, yes.

I hope you come back and find useful information. Please tell your friends in Mexico to visit, too.

Gracias,
Kelly

Hola Eduardo:

Yo también soy de México. Te escribiré en inglés para no ofender a las personas de este lugar. There is a device software download for Iusacell but nothing changes.
I just bought my pearl 8130 today. I’m trying to load some apps to my 8130 but the no additional applications…. message comes out every time I try.
I’ve been reading and trying everything but, i can’t load them to my 8130.
I have v4.3.0.170 with Software Platform: 3.1.0.51
i don’t know what to do. I can´t upgrade the OS because i have the latest OS.
I hope someone can help me. And i want to ask you if you can teach me to use javaloader.

Israel,
I’m so happy to have readers from México. You are very respectful to write in English but I would certainly not be offended if any reader writes in his/her native language to help someone else who speaks (reads) that language. If I knew Spanish better, I’d definitely respond in Spanish. Spanish is a beautiful language.

About your problem: Over the last few months, I’ve had the same problem once or twice. What I remember doing that helped was to completely remove (Control Panel > Add/Remove Programs) the Desktop Manager and the Device Software, reboot the computer, then reinstall them. Could you give me the link to download the IUSACell device software?

About JavaLoader, I will try to write an article about that.
Muchas gracias,
Kelly

Hi, good man i have a big problem. i tried to install efile to my bb after that the bb make a reset but is everything, the clock apears againg and again for hours and i cant make anything. Im very tires and scared. is a bb pearl 8130. I dont know what to do. When i connect to desktop make the same thing, only the clock and if a to quit the baterry appears a red light and afetar the symbol doesnt have battery and the desktop doesnt recongnize i cant install the os or anything.thansk before to all . Sorry for my english im from mexico. I hope that you cn help me. My email and msn es altosan@hotmail.com. Very thanks man

Carlos,
Here is an article that might be a solution for you:
http://www.crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry.
Kelly

Hi. Thank you very much for being so nice. Here’s the link for my provider. It’s called Iusacell.
But now I’m having another problem, my navigator or explorer has vanished. Can’t find it and when i try to re-install it the same message pops up: No additional……
I just don’t now what to do anymore it’s like i have lost my data service. Google maps wont load anything and it says that i need a data or internet service…. well i just don’t now what is going on with it.
Hope you can tell me, maybe i can solve my problem by getting the explorer/navigator to work again.

Israel,
Try this: Options > Advanced Options > Host Routing Table > (press Menu key) > Register Now. If you are asked, select “Reset Service Books.”

If that works, remove your battery, wait 10 seconds, and replace the battery. It will take several minutes for your phone to come back to life. See if it works.

Let me know what happens.
Kelly

Thank yoy very much! It is working againg. I still have the problem with app loader but now im gonna try for the last time to uninstall eveything and starting all over again. If it doesn´t work i’m giving up for it.
Anyway, thanks again for your time and words.

Thanks for you quick and good answer, unfortunately doesnt work the solution. The good new is that I was in the iusacell service center and only wait 1 hour and half and they give me a new blackberry thats was a better solution. But i insist thanx for your quick answer. Well i’m in your hands, i dont know if this is well to say but in spanish: “Para lo que necesite señor” . Muchas gracias

Carlos,
De nada, amigo.
Kelly

Hello Kelly,
First of all great support site.
I’ve received the “No additional applications designed for your device were found” error while attempting to add the TWC.alx (Handango Weather Channel Software) file through the Application Loader.

Blackberry: 8130
OS: Vista
Device Version V4.3.0.71
Desktop Manager Version 4.2.2.14 w/sp2
Carrier: Sprint

The device and Desktop mgr versions above were advised from blackberry support since I had upgraded the Desktop Mgr Ver to 4.3 previously and received the same error. I was told, as I have read on several msg boards the device & dev mgr was not communicating properly due to versions not communicating. The downloads from the carrier specific site has also been done.
If you can assist, it would be greatly appreciated.

William,
I’m skeptical about the advice to downgrade Desktop Manager. I recommend you uninstall both Desktop Manager and Device (Handheld) Software, reboot your computer (for good measure), reinstall Desktop Manager (I’d go with newest version), reinstall Device Software, reboot your computer (for good measure), reboot your phone (battery pull–remove, wait, replace), then try again.

All that rebooting may not strictly be necessary but it has worked for me when I seemed to be stuck.

Let me know how it works out for you.
Kelly

Good Morning Kelly,

I uninstalled both products, rebooted, installed and rebooted the most recent versions of Device and Desktop software as well as a battery pull and received the same message. I have a support call logged with the developer (Handango) so I’ll let you know of the outcome. Thanks for your help.

i just installed my blackberry software this past weekend. i had an error because the roxio media manager wanted to remove roxio creator premier from my computer. is there a way i can keep both? also, if i can’t, can i use the creator premier to do the same functions as the media manager? I really use the premier a lot and i paid extra for it. I’d really rather keep it.

Help!

Alesha

Alesha,
I don’t know for certain. I know you can download a version of Desktop Manager without Media Manager. That might allow you to keep the Creator Premier version. First, I’d experiment to see if Creator Premier will work with your phone. If not, I would try to contact Roxio and see if they can answer your question. I’d be grateful if you return here to share your results.
Thanks,
Kelly

what would i need to go into on creator premier to see if it will work? any advice? i’ll keep u posted!

Alesha,
I’m guessing, really, since I’ve never seen Creator Premier. But if it’s like Roxio Media Manager that comes with Desktop Manager, it has windows where I can choose “Devices” (including disk drives, USB drives, USB devices like the BlackBerry), and media folders. I would try running Creator Premier, plugging in my BlackBerry to the USB port, and see if it’s recognized as a device. One thing I’m skeptical will work is that when you attempt to copy media to the phone, Roxio normally asks if you want to copy “as is” or copy with “optimization” for the particular device. Creator Premier would have to know “about” the phone to know how to optimize the conversion of the song or video.
Kelly

OMG! Thank you so much. My only regret was that I didn’t google the error before I spent 6 hours trying to fix it. NOBODY was any help until I came across your site. Thanks again.

Michelle

Thanks mate! The program hasn’t finished downloading but I’m hoping after installing this extra software everything will work as it should have in the beginning.

@Michelle,
I know! This particular problem is a shame and disgrace because wireless providers just aren’t providing the information they should. And you CAN google and find just about anything. You’re welcome to start on this blog, ask a question, and see if I or somebody else can point you to a solution.
Kelly

@David Rogers,
I hope it does work out for you, else come back and let me know.
Kelly

Hi Kelly,

Thank you so much for your instructions. Opera Mini is working on my BB Pearl 8130

I was just wondering if you knew how to reply to messages with on a Yahoo account. I use that mainly for e-mail correspondence. When I hit compose, the body is empty and I can’t write in it like when I’m using my PC.

Thanks in advance for your help,

Kristen

Kristen,
You should be able to roll your trackball from TO to SUBJECT to BODY and type in any of those areas. They all start out empty, but I’m not sure what would prevent you from typing into them. Unless you haven’t really rolled the trackball to those fields.
Kelly

Hi Kelly,

I rolled my trackball to the body of the message and push the trackball so the “Enter text” blank window will pop up. However, nothing happened. I can only enter text in the TO and SUBJECT LINE.

What can be the problem? Thanks again!

Kristen

The link you provided had no download available for Cellular South (my provider) I called tech support and my salesman niether of which knew what device software was or why I would need it. They sent my question to a “tier two” support guy who didn’t know what I was talking about either. After I explained it to him he sent me a link to NTELLOS software. I downloaded it and now have my desktop up and running great. My question is that I can find no link between Cell. South and NTELLOS but if all the apps are the same, does that really matter? The only thing I noticed was that it wanted to update my Blackberry Help so I let it . Now I have two help icons, a ? mark and a cross. The cross is the new one and it just takes me to the Blackberry Home website.??? I’m just gonna remove it next time I synch so no big deall..just odd.
Without this blog I would have been lost. Thanks Kelly!

@Kristen,
Is it possible you don’t have any email account set up yet, so maybe your phone is disallowing an email message to be composed? There is an Email Setup icon for doing that, if you haven’t.
Kelly

@Tim,
Sorry about your struggles; you certainly aren’t alone. Hope things go more smoothly from here on.
Kelly

Hi Kelly,

Where is the E-mail icon set up? Can you provide me with specific instructions? Do I go to Advanced options?

Thank you so much for your help and for having this site

Kristen

Kristen,
On your Home Screen, you should have an icon named Setup Wizard. It leads you through all the questions you need to answer.
Kelly

i will like to downlaod mp3 and mp4 to my blackberry 8830 so give me the link to downlaod

bolaji,
You want to download music (MP3) and video (MP4)?
Kelly

Thank you a million times over! Your blog has been so helpful in regards to my new BB. Keep up the amazing work!

AfroJames,
Glad it has been helpful.
Kelly

I’m absolutely losing my mind. I was so excited to get the cute pink blackberry pearl and now I have it and don’t have a clue what I’m doing. There are a million threads and posts for users who have been confused and had problems which leads me to the conclusion that the BB could stand to be more user friendly, but I digress…I really just want to download ringtones. I’ve followed most of the steps in the comments above to no avail. It still says that there are no apps available and i did the tutorial and I’m just so freakin lost. I had a chocolate before this and all I had to do was click the option and I could spend all the money I wanted on music. I have Itunes and I would love it if I could move a couple MP3’s to my phone but I just am too blonde to understand all this, please have mercy on me and give me some advice that’s not complicated…

Addendum to the above message:

I wasn’t capable of installing the Roxio Media Manager, everytime I tried to install it froze in the process, the install would freeze but not the computer so I chose custom install and X’ed the media manager.

Angela,
The problem you’re fighting is the single biggest reason people come to my blog. So, if it’s any comfort to you–you’re not alone. Even non-blondes have difficulty with it (BTW–I used to be blonde when I HAD hair).

If you want to add ringtones and MP3s (or any media) to your phone, you really don’t need to use Roxio or the Desktop Manager.

You do need a media card, though. It’s really essential to have one, so I’ll assume you do or will get one (microSD card, 1GB-4GB). Do Options > Media Card, and make sure Media Card Support =On, Mass Storage Mode Support=On, and Auto Ensable Mass Storage Mode When Connected=Yes.

Now, when you plug your Pearl into your computer using the USB cable that should have come with it, your computer should recognize it just like it’s a USB drive (flash drive, jump drive, thumb drive, whater you want to call it). Now, you can copy media files right into the media card. Just make sure you put ringtones in the ringtone folder, MP3s in the music folder, etc. When you try access those new files on your phone, give it a minute or two for the phone to “find” them. The list of “All Songs” or whatever will come up without the songs maybe, but if you wait a minute or so, they should eventually pop up.

The nasty problem you’ve been trying to solve is more essential to solve to download applications, not so much for media transfer.

I hope this makes your life easier so you can love your Pearl like the rest of us. We all share in the frustrations at times.
Kelly

OMG I HATE THIS PHONE

Ok so I went to the blackberry website and downloaded the roxie and it worked this time, but now i completely messed things up. I dont know what I hit or what I did but I can’t hear anyone when they call or when I call them, i can hear ringtones, but not the person on the other end…please save me…

Angela,
I have only a moment to offer one possible fix. Open your Phone/Phone Log/Call Log icon. Press Menu key. Select Options. Select General Options. Make sure your Default Call Volume is set to 100%.

Sorry you’re having such a rotten time. Get back to me on your status.
Kelly

Ok so I got so mad I took the stinking thing back to the store and all they did was pop the battery out and put it back in and it was fine, they said something about static build up…I’m still having a hard time moving Itunes songs but I’ve gotten a few of them transfered, so its just a matter of figuring out what option i changed to get them over. Thanks for your help and I’m sure I’ll be back to your blog with some more elaborate questions, thanks again!

Hi Kelly,

You are doing a terrific job with your blog. You helped me solve my problem to downlaod app on my 8130 (I had the famous “No additional applications designed for your device were found”).

It was so easy to solve but so hard to find the reason of the problem (espacially for a new 8130 user like me)

One again thank you. I am joining your “padawan team” by exploring your blog with assiduity

Matthieu

matthieu,
I’m glad you fixed the infamous “no additional applications…” problem. It’s the single biggest reasons people come to this blog.

Young Padawan, I hope you are growing your braid. When you become a Knight, I will proudly cut it off.
Kelly

Hello Kelly,

I know I am in the wrong forum, and I apologize for that, but I have a question that I just cannot seem to get answered and you seem to be the most knowledgeable person I have seen about the 8130.

I want to add mp3 songs to my new blackberry 8130. I have the most recent OS and desktop software. When I click on the media manager to add songs, I get the error, ” The certificate file is missing or has been corrupted. Please re-install it.”

I have tried re-installing like 3 times. I still get that message. Is there a way to fix it so I can actually put mp3 songs on my phone? Or maybe there is another way to put the songs on there?

Thanks!

Phillip,
No problem about being in the “wrong place” for a question. I take them anywhere they come up.

An error message about a “certificate” is concerned with digital security of some sort. Possibly the song you’re trying to move was purchased online and can’t be copied due to Digital Rights Management (DRM).

If you made a media card (you really SHOULD have one if you like songs and videos), set your phone for Mass Storage mode (if not already), plug in the USB cable to your phone and computer, and your Media Card should open up just like an ordinary USB drive (flash drive). You can simply drag-and-drop your MP3 into the music folder on the card. Perhaps that will work. I’m no expert on DRM so I don’t know if you can defeat that protection that way. In the past what I’d do is burn a CD with a protected song, then rip it back off. The protection is removed that way. I don’t advocate stealing music but if I pay for it, I’m going to use it the way I want.

Let me know how it goes for you.
Kelly

Kelly,

Thank you so much. I went out and bought a 1gb card (for only $19!), and inserted the card into my computer, and it was already set up with the folders for songs, photos, ringtones, etc. Really nice!

I do have one more question, though. I am trying to set up my email. I have a couple different hotmail accounts and have tried them both. When I enter the email address and password, it comes up with a screen that says something about not being able to verify the email, and to contact my email service provider. I have already checked, and I can set up a hotmail account on it. Can you help me set up my email?

Also, I dont know if it helps or not, but I was able to set up a blackberry email address. I just really want my hotmail on there.

Thanks again,
Phil

Phil,

I had the same problem. To activate a Hotmail account you have to sign up for Hotmail Plus @ $20/year. After doing that I have had no problems accessing my email.

Sully

Phillip and Sully,
That’s great that you guys shared that information. I’ve heard that the “free” Hotmail just doesn’t work well with BlackBerry. I’m pleased to hear that at least the for-pay version does.
Kelly

you are amazing!!!!!! i was driving myself crazyyyyyyyyy trying to figure this out!! thanks so much!

I have the 8130 from Sprint. I found that I couldn’t download apps so I got the sprint download for the 8130 handheld. Worked great can download all the apps I want. But!!!!! now when I open the Roxio Media Manager Is state their is nodevice connected (but yet I can sync all the contacts I want download all kinds of apps, when roxio is running my phone displays phone connected to Desktop). I talked to tech support from sprint for about 4 hours today trying to solve the problem. The best they could do is get my media card displayed with roxio but no device memory. Please help!!!!!

frustrated Diver

Dennis,
Roxio has a terrible reputation for not working well. It has worked for me but I just configure my BlackBerry for mass storage mode and access it like a USB drive. I can easily do without Roxio.

Common recommendations are to totally uninstall the Desktop Manager including the Media Manager, reboot, and reinstall. Some have had to do it multiple times.

If you ever had Roxio installed before, separate from Desktop Manager, I’ve read that can create a problem.

On this page are some instructions that might help: http://www.blackberryforums.com/general-8800-series-discussion/93071-media-manager-problems.html.

Let me know if you get it working. If you want to bypass it and do it another way, let me know and I might be able to help there.
Kelly

Kelly
Thank you for the info, I have read a lot of site on this issue and most of them say the same thing like you (give up on roxio and use mass storage mode). Well I think I’m going to finally take that route. It is a shame that BB has such an unstable program with the desktop manager. The love my 8130 some days I would prefer it over my wife. I will never say anything bad about BB it’s self but that roxio well that is another story. One last question could the problem be from some of the apps that I loaded into my phone. The reason I’m asking is because I original had the desktop manager installed on my laptop at home that is when my problem started after installing the handheld software. So I toke the BB disk to work and loaded it on my desktop (with out the handheld software) and had the same problem. Just something for you to think about.

Thanks for all the help I will still watch this site for answers.
But I will say this is the site I have been to for answers!!

Dennis

Kelly,

this is probably off topic… i have an 8130 and wanted to know if i tried to load 8100 themes using application loader would it work and would it be safe? ive read that you shouldn’t but i have downloaded them through my blackberry OTA and they’ve worked well enough, but im just curious and wanting to know a fellow pearl users thoughts on the idea.

Jon,
I think themes for any 8100-series (Pearl) should be compatible. Themes shouldn’t care about minor differences between Pearl models.
Kelly

Kelly,

Much thanks for the solution(s) and/or pointing out the solutions to the app loading problem. You’d think Verizon would have their act together on this issue ? Based on the number of responses here and elsewhere, there’s LOTS of folks having this difficulty.

I ran the OS updater as suggested (why does it require 300Mb of crud ??) and was immediately able to load new apps and delete unwanted stuff (e.g. large sample video). Now that I have Opera Mini loaded, web surfing is soooooooo much easier then BB’s browser.

Continued thanks on this blog – I find more nuggets the more I read !!

Mike

Mike,
It’s not just Verizon. As far as I know, all wireless providers are not making it clear to customers what they have to do to be able to load apps.

Glad you like the site. I’ll be moving to a new location soon with some changes. Hope you come back.
Kelly

So I’ve got the desktop manager and the software installed… Thanks for pointing out that I needed a second file installed…

Now when I load my Media Manager I no longer get an error, but it just closes… Opens so I can see if for a few seconds and poof it’s gone… Now could this be due to my not having an SD card inserted yet?? I would imagine I could transfer something so small like a pic via this program w/o having to have a media card…

Or do I now have to do something on my bbp? I had a hard time transferring via bluetooth last night and it turned out that I had to go into the media section and set it to recieve… This was after I had already successfully paired my bb w/ my old cell… It did end up working so now I have a few ringers at least to do me until I can get MP3 files moved onto my bb… I would just like to know that the program is working ok… Thanks Kelly…

Jen,
You’re really getting into your BlackBerry and tackling all kinds of technical challenges. That’s impressive. Sounds like you’re making great progress.

Desktop Manager is a little flakey for me, too, on my Windows XP computer. Not as bad on my Vista computer. My XP computer is shared by family members so it is usually having problems of one sort or another, so it may not be DM’s fault all the time.

If you continue to have DM problems, as frustrating as it is, I have to recommend you remove it (Control Panel > Add/Remove Programs) completely, reboot your computer to clean it out, and reinstall. I’ve heard one person say he had to load Service Pack 2 (Windows SP2) to get his to work right.

Not having a microSD card yet should not affect DM’s operation at all. You can transfer media into Device Memory–just be careful you don’t fill up precious memory.

Keep me posted on your progress.
Kelly

Hi Kelly, thanks for the reply… I’ve pretty much given up on the DM… It works for everything except the Media Manager… Will just wait to get an SD card then I’ll transfer my MP3’s and videos over…

I’m the type of person that needs to know everything there is to know about my cell or in this case my BB… I’ve been wanting a BB, which I’ve never had before for about a week now and didn’t take long for me to run to the store to buy it, which I did Saturday after work… LOL I’m now on day 2 and I’m pretty close to knowing the ins and outs of this BB…

I spent close to 12 hours yesterday learning everything that I think I need to know about it… If only I can fix the lighting I’ll be happy… Although maybe in this case it’s not like a cell and doesn’t need to turn the backlight on… It’s just that I like to see who or what is texting me before I grab my phone…

Which reminds me of another question…

The msgs folder… I went to an option to “seperate” SMS and Email… That was ok at first, but it took some time to find my inbox… I ended up having to go to the menu, view folders then select inbox to find all of my texts…

I’d like to keep them all seperate, but my SMS inbox is the main folder I’d like to access from the msgs icon… There are email icons seperate that I could go to if I wanted to just look at the emails I get from either of the 2 email addresses I’ve set up, why can’t I just view my SMS Inbox w/o all the extra work??

BTW I’ve put the folder back to not seperate so that I atm have access to my inbox w/ minimal work… Alright I think that’s all for now…

Hi Kelly,

Can you please tell me how can I receive picture msg on my blackberry pearl? Is it something I have to set up separately through my wireless carrier? When I receive a picture msg, it reads ” you have picture mail, please go to http://www. etc. I can receive text messages fine.

Please advise. Thank you so much for your help

Jen,
I like your aggressive approach to learning your phone. I’ll bet you’re the same in other areas of your life. That will serve you well.

I recently changed my messages to keep SMS/MMS separate from email. Oddly, I get duplicate messages about missed phone calls, though. I’m not sure I like keeping them separate, so I may change back.

Hope to hear back from you soon.
Kelly

@Kristen,
Some wireless carriers make you pay extra for MMS (multimedia messages–pictures, videos, songs). Sprint does. Not sure which others. You need to call your carrier and ask to be sure. But I’m pretty sure that’s the explanation. Sorry.
Kelly

Thanks Kelly… I think I’m going to leave the msgs today because I don’t have access to the inbox otherwise it seems….

Is there an MSN Messenger application one can get anywhere??? Do you by any chance know?

Hi Kelly,

I’ve had my pearl through sprint for about 2 weeks, started having texts deleted daily which caused me to find your blog and I’ve gone from about 3mb free to on average 13mb but that will be going down soon as I add new apps. Anyway i’m currently running v4.3.0.71 which came installed and I was wondering if it would be a good idea to put v4.3.0.127 on?

Thanks for any ideas. Evan

Evan,
Before you do anything else, read this article and follow its suggestions: http://blackberry8130.wordpress.com/2008/03/01/text-messages-email-call-logs-disappearing-insufficient-application-space-keep-getting-a-tumbling-hourglass/.

If you’ve already done that, then an OS update probably will help at least some. I’m not familiar with the Sprint version of the OS, as I’m on Verizon. But Verizon’s most recent update seemed to manage memory better. So, yes, I’d recommend it. It might help if you read my article on OS upgrade, realizing with Sprint the directions may vary a bit: http://blackberry8130.wordpress.com/2008/03/08/how-i-upgraded-my-blackberry-operating-system/.

Please let me know how it goes.
Kelly

@Jen,
I don’t think there is a version of Windows Live/MSN Messenger that will work on a Pearl. I haven’t used it, but I read high recommendations for this product (not free): http://www.shapeservices.com/en/products/details.php?product=im.

Kelly

Thanks for the links Kelly, however I actually just had a brainfart and finally asked the comment i had been thinking about after I navigated to the wrong page. Anyway I’ve wasted significant hours the last few days at works reading over all your pages and I’ve been thoroughly impressed, its great info! I’ll be trying the OS upgrade tonight when I get home since I forgot to bring my cable to work today and I’ll report back after that.

Evan

THANK YOU SOOO MUCH! It worked really well!

Thank you for the informative website Kelly. It has been a great help. I am however still having problems with installing apps. I downloaded DS and installed it but I still get the same messages. I am not sure what I am doing wrong . Should I uninstall it all and reinstall with DS first then DM? I tried to read through all of the posts for help but it is a little daunting lol. I am using Vista and have the latest DM 4.3, DS for Bell even though I am on MTS in manitoba. I have email the company for thier take but they are as confused as I am lol. Thanks if you can help.

Denny,
I have installed Desktop Manager and Device Software on both an older XP machine and a newer Vista machine, and both work. However, I’m not sure both worked the first time, and I’m certain there has been some flakiness along the way. What I have advised others is based on some real-world experience with a little superstition thrown in. Here it is:
1. Uninstall both DM and DS. Remove every trace if you can. If you know where their installation folders are, go there and delete them by hand.
2. Reboot your PC.
3. Reinstall DM and DS.
4. Reboot your PC.
5. Pull the battery on your phone to reboot it (remove, wait, replace, wait).
6. Try again to see if DM and App Loader works.

The problem you’re dealing with is more than widespread, it may be near universal. It’s the single biggest reason this site has reached the level of popularity it has. It is a terrible problem. Someone should be publicly flogged (mostly kidding). Let me know how it goes for you. I’ve never had anyone return to say they gave up and never got it working.
Kelly

Thank you Kelly,
It worked out great. I also found out that there is a new desktop manager. 4.3 available from blackberry. I installed that one and the DS and things worked out great. I cannot wait to finally have issues with memory. lol.

Sorry I meant 4.5 DM.

Wow. Using this new DM 4.5 is pretty good. it has a better feel to it as well as smoother transactions. They revamped the App loader. Fairly impressive.

Denny,
I’m so happy you got it working. And thanks for the tip on 4.5. I really need to get onboard with that an probably write an article about it. Stay in touch.
Kelly

Hi Kelly,

I downloaded Blackberry Alerts to my desktop and cannot seem to get it on my phone through Application Loader. I upgraded my operating system via the steps you suggested, but still cannot load the third-party app. Any ideas?

John,
I need more info, such as what kind of error messages you’re seeing. BTW–my article was not really about upgrading the OS, but rather simply installing it on the computer. For whatever reason, the App Loader needs to have the OS available on your computer for it to load apps. Anyhow, if you followed the directions above, you should have been able to load apps. Return with more details to see if I can help. Might also be good to know which BB you own.
Kelly

Kelly,

I have the Pearl 8130. I was able to load BlackberryAlerts by BBymel. However, it does not work properly. I ‘ve been in touch with the customer service and they gave me an over the air download/upgrade, but it still doesn’t work. All I want is to be alerted to missed messages via tone or vibrate every minute or so. Most all cell phones do this. Amazing that BB does not have this very simple feature. I guess I will just have to live without it. I did the upgrade as to OS that you suggested and how you suggested. I’m very confused as to what you mean when you state that the OS was for the computer only. My 8130 OS now says, v4.3.0.97 (Platform 3.1.0.51). I guess what I did was right. Any other advice? Also, thanks so much. You helped solve my memory leaking problem. I have a media card and everything is great. Finally, I downloaded Trooper Typing and played it. Now, I can no longer delete it, even following the steps you suggested.

John,
Sorry that BB Alerts isn’t working for you. I haven’t tried it, so I can’t offer any advice. I agree that BB is missing some simple features found on other phones.

To try to clear up the confusion, when I wrote this article, the download of the OS was necessary for your computer to make the Application Loader work. Later I wrote an article about downloading the OS for the purpose of upgrading the OS on your phone. Those are two separate and unrelated reasons one might download the OS. So, in the above article, I meant to say that you were downloading the OS for your computer so App Loader could work, not to upgrade the OS on your phone.

I’ve heard from others that they can’t delete things that I was able to on my phone. I haven’t figured out what is different to explain that.
Kelly

Hi Kelly,

I recently tried to sync my blackberry contacts onto outlook to edit them and whatnot, but when i synced them via desktop manager, all it did was save a file onto my desktop. i can’t seem to get the contacts onto outlook, am i missing a step here? any help would be greatly apprecaited.

Lee

Lee,
I only have a moment to reply (I’m at work!). Sounds like you’ve missed a step where you set up your synchronization to use Outlook instead of the ASCII Importer/Exporter (which causes a file to be written or read). I can give you better instructions when I have more time, but in Desktop Manager, choose Synchronization and look for where you can select Outlook instead of ASCII Importer/Exporter. And make sure you set the direction of synchronization for the direction you’re sync’ing: TO Outlook or TO your phone.
Kelly

Kelly,

Thanks for the response, and you’re absolutely right, I did miss that step. I changed it and now it’s up and running great! Thanks!

Lee

I also have the same problem with a 1820 BB (Tmobile)
it wont let me add aps, ive tried multiple desktop managers, and i am trying this one now too. Desktop Manager and “Device Software” How do i get the device software part?

Johnny,
Start here: http://www.t-mobile.com/bbupgrade/. Follow the links for your 8120 and the software you want. Let me know if you get stuck.
Kelly

I just wanted to say how helpful this website was. It was the first web page that popped up when I Googl’d my problem and thank God! It was very easy to install and get my game to load properly. Thanks so much!

Ashley,
Glad to hear that. That article was my most popular and useful one for many months because the problem was so common. Hadn’t heard from a reader in a long time about this particular topic. Glad to hear it’s still serving BB owners. Please keep coming back. Give me suggestions on what other topics would be helpful to you.
Kelly

i have the software downloaded now how do i get games and apps in axl format?

robert,
You don’t have to do anything yourself to get them in the proper format. When you download a game/app capable of running on a BlackBerry, it typically comes in a compressed/ZIP format. When unzipped, it usually results in two files: one .alx file and one .cod file (can be more than one). When you attempt to install the game/app using Desktop Manager, you select the .alx file, but it’s the .cod file(s) that actually gets installed.

Now, if you try to download over-the-air (OTA) or from the web using your phone’s browser, the file will be in .jad format. You don’t have to mess with unzipping or using Desktop Manager.

Hi,

I’m a new user of BlackBerry Pearl 8130.
How can I transfer my address book from the Palm Tungsten T5 to the BlackBerry device?

Thank you.

Marco,
I’m no expert on the Palm Tungsten, but according to info I found through searching the web, you can transfer your contacts to Microsoft Outlook (if you have it), then from Outlook, you can export your contacts to a CSV file as mentioned in my article on “Managing Your Address Book Using Excel.” Basically, if you can transfer your contacts to any other program, you may be able to then export them to a text file (e.g., a CSV file). Search for and read my “Managing…Excel” article to understand the concept. If you find a way that looks promising, let me know and I’ll see if I can’t help further.
Kelly

Hi!
Im not sure how i did it or what i did exactly, but i also had the message error pop up while trying to update my BB pearl 8130. So i found out about the device software and downloaded the one matching my phone from a different cell company (as i could not find the device software for Cellular South). Now it worked and updated, BUT it deleted my browser icon!!! so now theres no way for me to use my browser or anything! i havent had this phone very long and i really dont use the browser (at all because i have a great computer, but i would love to have it back in case i would like to in the future!) but would like to have this fixed! i thought about contacting cellular south, but from what i have heard from other people who have this company; they have said that they are no help whatsoever! So any help that you can provide me with would be super helpful, and if it does not solve it, then thats ok too. oh! the device software i downloaded (i also erased this app off of my computer because it took off the browser) was from Sprint. obviously i messed up! ha ha!

Whitney,
What happened to you is fairly common. From the Home Screen, do Options>Advanced Options>Host Routing Table. Press the Menu button and select Register Now. See if that doesn’t fix it.
Kelly

i have brought a pearl 8100 but i can’t get any pic or movies on it can you help please,i have also download the desktop manager and the handhelp but still don’t know how to get my pics on my phone

caribbean,
It is most important that you have a Media Card (microSD card) for your Pearl. The internal memory (Device Memory) on the Pearl is too small to hold many photos, videos, or songs. If you fill up your Pearl’s internal memory with media files, your Pearl will begin to behave badly, such as deleting messages before you get a chance to read them. If you don’t already have a card, be careful not to purchase the newer SDHC cards, as they are not guaranteed to work with the Pearl. Please read my article, All About Media Cards, for a lot more information.

Desktop Manager has a feature, Media Manager, that can be used to move media files to and from the Pearl. But many people complain about Media Manager. I find it much easier to enable Mass Storage Mode in my Pearl and treat it like a USB flash drive (also known as a thumb drive, jump drive, memory stick, etc.). Then, I can just drag-and-drop files onto my Pearl with ease. Again, my article, All About Media Cards, explains much of that.

Let me know if you have more questions.
Kelly

Desktop Manager has

i have purchase a 4gb sandisk microhc so i believe that why its not working then,other question it seem i don’t see any icons of media player on my phone would that be a problem when i go and buy new micro card to see if i get the songs on it then,thanks u again very much

is it ok to get a 4gb or 8 gb for my phone

caribbean,
As long as it’s not SDHC, you should be OK. I can’t find a regular microSD card that’s larger than 2GB. But if you can, get it. Just not SDHC.
Kelly

hi me again just wants to say i take back the sdhc and i got the regular microsd and its working like u say,i finally get the pics on my phone coz when i open the desktop manger i did’nt know how to drop the files to my phone so i just keep playing around with it and i got it done on the right thnx again my friends

caribbean,
Thanks for returning to let me/us know that the new media card worked.
Kelly

Hello,
I am trying to install an application on my Blackberry pearl 8100.
I am getting error as:
“Application cannot be installed because some files are missing”.
I tried re-installing device and desktop softwares,but it did not work.
Please help.
Thanks in advance

agni,
The files that are missing may be for the application instead of the device or desktop. If you tell me more about the app, I might be able to help. But for now I recommend you re-download the app (unzip it if required) and try again. Often an app consists of more than one file, for example a .alx file and one or more .cod files. You select the .alx file to install, but the .alx file tells the loader which .cod files need to be loaded. If one or more is missing, you will get an error message. Does that make sense?
Kelly

hi me again, i have got the internet on my bb pearl 8100 but now i download utube i can’t get the songs to play in media player,can u help me pls?

caribbean,
Tell me more, like what kind of error message you’re getting. Or what is happening when you say it’s failing.

Be aware that YouTube over wireless is not nearly as reliable as on your computer. Sometimes you need to just keep trying, or wait till you have a stronger signal.
Kelly

i download utube and when i select a song it just go on the media player and nothing happen no error pop up nothing,so i was also searching and come across ppl has this same proplem,ppl advice to download the lastest os 4.5 i check my bb and it say it don’t want any updates it has a 4.5.0.124 platform,or it is the desktop manager i have to upgrade to 4.5,i think i have the 4,2 desktop other question why does my phone rine so loud when i put it on loud to ring i give it a ringtone from a song in my media player but it rings very low to me any answers?ty

caribbean,
I don’t think you need to upgrade the OS on your phone, and upgrading Desktop Manager definitely will not help. The issue must be with your wireless carrier. Perhaps their customer support can help.

About the ringtone, I have that same problem sometimes. It’s because the normal volume of the song isn’t as high as the regular ringtones. There are audio editing programs that allow you to boost the volume of a song. Audacity is one, and it’s free. But it’s pretty difficult to use. There’s no other way to make it louder.
Kelly

ty,maybe you are right,it maybe its my carrier that support it,when i apply for the internet they say me facebook,msn messenger,yahoo messenger,gtalk and some browser so maybe thats why i’m not getting it,ty again and stay safe bye

Me too. In the last 4 months we have attmpted 6 installs. This blog is more concise so maybe in a week or so I’ll try again. I download software all the time and the BBDS/M
will not install. Haven’t been able to upload or send photos anymore either. Back to my coolpix I guess. Toys are fun…sometimes. Thanks for this blog.

Wigstand,
I’m not clear on what you’re having trouble installing.
Kelly

when i get my email on my bb pearl it don’t beep no more do u know why?i still have it on push

carribean,
Check your Notification Profiles. Maybe you have it set to be silent.
Kelly

how do you take off icons,it seem i have two icons i want off not sure how to,ty