Comments on: Installing Viigo Rendered My BlackBerry Useless http://newbbie.com/2007/12/31/viigo-rendered-my-blackberry-useless/ For new BlackBerry (BB) owners, owners with a new BB,...or anyBBody else! Thu, 24 Sep 2009 17:35:53 -0400 http://wordpress.org/?v=abc hourly 1 By: Kelly Carter http://newbbie.com/2007/12/31/viigo-rendered-my-blackberry-useless/comment-page-1/#comment-6157 Kelly Carter Sun, 09 Nov 2008 17:51:03 +0000 http://blackberry8130.wordpress.com/2007/12/31/viigo-rendered-my-blackberry-useless/#comment-6157 Jerry, I cannot find you (your email address) in the user list for either the newBBie blog or forums. Perhaps your registration failed. Please try again and let me know if it fails again. This is the first known incident like this, so I don't know that my site has a problem. Kelly Jerry,
I cannot find you (your email address) in the user list for either the newBBie blog or forums. Perhaps your registration failed. Please try again and let me know if it fails again. This is the first known incident like this, so I don’t know that my site has a problem.
Kelly

]]> By: jerry http://newbbie.com/2007/12/31/viigo-rendered-my-blackberry-useless/comment-page-1/#comment-6156 jerry Sun, 09 Nov 2008 14:08:36 +0000 http://blackberry8130.wordpress.com/2007/12/31/viigo-rendered-my-blackberry-useless/#comment-6156 i never got the link to activate my account to join the forum i never got the link to activate my account to join the forum

]]> By: Kelly Carter http://newbbie.com/2007/12/31/viigo-rendered-my-blackberry-useless/comment-page-1/#comment-6155 Kelly Carter Sun, 09 Nov 2008 08:37:57 +0000 http://blackberry8130.wordpress.com/2007/12/31/viigo-rendered-my-blackberry-useless/#comment-6155 Jerry, Thanks for sharing that. I do have an article on SoftReset (for the Pearl) but your comment gives additional information that is helpful to readers. Kelly Jerry,
Thanks for sharing that. I do have an article on SoftReset (for the Pearl) but your comment gives additional information that is helpful to readers.
Kelly

]]> By: jerry http://newbbie.com/2007/12/31/viigo-rendered-my-blackberry-useless/comment-page-1/#comment-6154 jerry Sun, 09 Nov 2008 02:08:02 +0000 http://blackberry8130.wordpress.com/2007/12/31/viigo-rendered-my-blackberry-useless/#comment-6154 their is a app that you can down load to your Blackberry that will reset it the same as a battery pull.this app name is soft reset and it doesn't use much memory i used it on my 8130 and my 8330. if you have a curve you can reset it with out a battery pull by mashing the alt + caps + del keys. you can hold down the alt key and type LGLG this with bring up the event log you can clear it to free up memory. their is a app that you can down load to your Blackberry that will reset it the same as a battery pull.this app name is soft reset and it doesn’t use much memory i used it on my 8130 and my 8330. if you have a curve you can reset it with out a battery pull by mashing the alt + caps + del keys. you can hold down the alt key and type LGLG this with bring up the event log you can clear it to free up memory.

]]> By: Kelly Carter http://newbbie.com/2007/12/31/viigo-rendered-my-blackberry-useless/comment-page-1/#comment-4568 Kelly Carter Sun, 24 Feb 2008 22:46:00 +0000 http://blackberry8130.wordpress.com/2007/12/31/viigo-rendered-my-blackberry-useless/#comment-4568 Ana, Thanks for your comment and questions. First "cache" (a French word pronounced like "cash") in the world of computers just means a temporary storage area in either memory or disk. For example, web browsers store web page images in a "cache" so that if you revisit that same page just moments later, the browser can pull that image from the cache instead of having to download it all over again. Saves time. I'm not sure if Viigo does any caching. Although I read where BlackBerry owners have to pull their batteries quite frequently, I have only had to do that maybe 3 times when a 3rd-party application froze up. It's just so abnormal to have to do that. So many people are having memory problems with their BlackBerries that I feel the need to write an article about it. I've already done a lot of research and have collected a lot of material. Just need to get focused and write it. Your comment really gives me motivation to make that happen. Please stay in touch and keep sharing valuable insights. Thanks, Kelly Ana,
Thanks for your comment and questions. First “cache” (a French word pronounced like “cash”) in the world of computers just means a temporary storage area in either memory or disk. For example, web browsers store web page images in a “cache” so that if you revisit that same page just moments later, the browser can pull that image from the cache instead of having to download it all over again. Saves time. I’m not sure if Viigo does any caching.

Although I read where BlackBerry owners have to pull their batteries quite frequently, I have only had to do that maybe 3 times when a 3rd-party application froze up. It’s just so abnormal to have to do that.

So many people are having memory problems with their BlackBerries that I feel the need to write an article about it. I’ve already done a lot of research and have collected a lot of material. Just need to get focused and write it. Your comment really gives me motivation to make that happen.

Please stay in touch and keep sharing valuable insights.
Thanks,
Kelly

]]> By: Ana http://newbbie.com/2007/12/31/viigo-rendered-my-blackberry-useless/comment-page-1/#comment-4567 Ana Sun, 24 Feb 2008 20:44:42 +0000 http://blackberry8130.wordpress.com/2007/12/31/viigo-rendered-my-blackberry-useless/#comment-4567 I installed Viigo after reading your blog on it. The memory on my Pearl went down dramatically. It had 13mbs prior to the download. I noticed the memory drop shortly after I started receiving feeds. I tried deleting the cache, but that didn't help much. At the fear of sounding ignorant, I must still ask: what exactly does "cache" mean? Are we supposed to delete prior Viigo feeds manually, and did you find this to be an issue on your end? After posting this (writing from my phone) I will have to remove the battery and start up again, which brings me to my next question. Is there a way to "refresh" the phone without having to go through all this trouble? I realize that after taking off the battery, the memory is once again at around 13mb. Haven't found a way around this. Before wrapping this up allow me to share a little tip I found on increasing your phone's memory. From the picture options, changing the "reserved pictures memory" to 0mb gives you about 3mbs. Perhaps you may have already done that. I installed Viigo after reading your blog on it. The memory on my Pearl went down dramatically. It had 13mbs prior to the download. I noticed the memory drop shortly after I started receiving feeds. I tried deleting the cache, but that didn’t help much. At the fear of sounding ignorant, I must still ask: what exactly does “cache” mean? Are we supposed to delete prior Viigo feeds manually, and did you find this to be an issue on your end?

After posting this (writing from my phone) I will have to remove the battery and start up again, which brings me to my next question. Is there a way to “refresh” the phone without having to go through all this trouble? I realize that after taking off the battery, the memory is once again at around 13mb. Haven’t found a way around this.

Before wrapping this up allow me to share a little tip I found on increasing your phone’s memory. From the picture options, changing the “reserved pictures memory” to 0mb gives you about 3mbs. Perhaps you may have already done that.

]]> By: Kelly Carter http://newbbie.com/2007/12/31/viigo-rendered-my-blackberry-useless/comment-page-1/#comment-4566 Kelly Carter Sun, 20 Jan 2008 23:47:59 +0000 http://blackberry8130.wordpress.com/2007/12/31/viigo-rendered-my-blackberry-useless/#comment-4566 I continue to be impressed with RIM's engineering. Bull, thanks for easing my mind about the risks of pulling the battery. So, what's this book you're writing? And you're writing it on your Pearl? I gotta hear more about this! I continue to be impressed with RIM’s engineering. Bull, thanks for easing my mind about the risks of pulling the battery. So, what’s this book you’re writing? And you’re writing it on your Pearl? I gotta hear more about this!

]]> By: mgkbull http://newbbie.com/2007/12/31/viigo-rendered-my-blackberry-useless/comment-page-1/#comment-4565 mgkbull Sun, 20 Jan 2008 20:57:26 +0000 http://blackberry8130.wordpress.com/2007/12/31/viigo-rendered-my-blackberry-useless/#comment-4565 "I took a big risk, and removed the battery" Generally, this isn't a big issue with regular phones and smart phones like ours. The only time it would be an issue is if you have an unsaved document. But with my own experience with my new Pearl, I realized it auto-saves documents in almost real time. If I write something in the memo pad for instance, then pull the battery out and leave it out for say 5 minutes, then re-insert it, the memo is still there, and my cursor is right where I left it as well. Had I done that with my old Motorola Q, the document would be lost forever. This is important for me, because I use a bluetooth keyboard to help me write my book. “I took a big risk, and removed the battery”
Generally, this isn’t a big issue with regular phones and smart phones like ours. The only time it would be an issue is if you have an unsaved document. But with my own experience with my new Pearl, I realized it auto-saves documents in almost real time. If I write something in the memo pad for instance, then pull the battery out and leave it out for say 5 minutes, then re-insert it, the memo is still there, and my cursor is right where I left it as well.
Had I done that with my old Motorola Q, the document would be lost forever. This is important for me, because I use a bluetooth keyboard to help me write my book.

]]> By: Kelly Carter http://newbbie.com/2007/12/31/viigo-rendered-my-blackberry-useless/comment-page-1/#comment-4564 Kelly Carter Wed, 02 Jan 2008 04:00:14 +0000 http://blackberry8130.wordpress.com/2007/12/31/viigo-rendered-my-blackberry-useless/#comment-4564 Thanks for your comment. I would agree that my problem with Viigo was most likely related to a shortage of memory. I've found one other posting that hints at this possibility--see http://www.blackberryforums.com/general-8300-series-discussion-curve/87291-viigo-killing-my-internet.html. I would recommend Viigo programmers look into whether Viigo has a weakness in memory management that can be improved or whether it's a generic problem that would affect other apps about the same. Thanks for your comment. I would agree that my problem with Viigo was most likely related to a shortage of memory. I’ve found one other posting that hints at this possibility–see http://www.blackberryforums.com/general-8300-series-discussion-curve/87291-viigo-killing-my-internet.html. I would recommend Viigo programmers look into whether Viigo has a weakness in memory management that can be improved or whether it’s a generic problem that would affect other apps about the same.

]]> By: Viigo Support Team http://newbbie.com/2007/12/31/viigo-rendered-my-blackberry-useless/comment-page-1/#comment-4563 Viigo Support Team Tue, 01 Jan 2008 20:46:10 +0000 http://blackberry8130.wordpress.com/2007/12/31/viigo-rendered-my-blackberry-useless/#comment-4563 First i would like to thank you for trying Viigo. I work on the support team for Viigo. Like any other application Viigo does require a certain level of free space on your device in order to work properly. I am suspecting that you just happened to run low on memory when you had this problem. You can go ahead and add other channels that you like to Viigo. We do have users that have 500 or more channels in Viigo with no problems. We have done tests on battery usage with Viigo running and from my experience it doesn't require that much more power to run. Please feel free to send an e-mail to feedback@viigo.com if you need any assistance or have any suggestions on how to improve our product. Thank you, Viigo support team First i would like to thank you for trying Viigo. I work on the support team for Viigo. Like any other application Viigo does require a certain level of free space on your device in order to work properly. I am suspecting that you just happened to run low on memory when you had this problem. You can go ahead and add other channels that you like to Viigo. We do have users that have 500 or more channels in Viigo with no problems.

We have done tests on battery usage with Viigo running and from my experience it doesn’t require that much more power to run. Please feel free to send an e-mail to feedback@viigo.com if you need any assistance or have any suggestions on how to improve our product.

Thank you,
Viigo support team

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