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Text Messages, Email, Call Logs Disappearing or Deleted? Insufficient Application Space? Keep Getting a Tumbling Hourglass?
If you are experiencing any of the above, you may have MEMORY PROBLEMS with your BlackBerry. You may have spent hours on the phone with your wireless provider’s technical support. You may have been told you need to replace your phone. You may have been told your phone has a known problem–a “memory leak”–and that RIM is working on a fix.
Before you finish this article, your memory problems might be corrected. Are you ready to try?
PostScript March 9, 2008: Keep an eye on my post about upgrading to BB OS 4.3.0.97 to see if it manages memory better. I’ll use postscripts to record what I learn from my own experience plus reports from readers.
OK, first let’s try to understand what we’re fighting. If you’re not that “technical” you might be hoping to skip the explanations and just get right to some simple directions to fix your problem. That’s understandable. But if you want to keep the problem from coming back, you really need to understand the root cause. Fair enough?
Basics of Your BlackBerry’s Memory
Your phone can have two kinds of memory:
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Device memory built into the phone. Exactly 64 megabytes (MB). Used for your phone’s operating system, application programs, storage for messages and logs, and program data (address book, calendar events, tasks, settings, temporary data, etc.). It can also be used to store music, ringtones, voicenotes, pictures, and videos. But it cannot be expanded. Not ever!
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Optional media card–a microSD memory card that plugs into a slot on the side of the phone. Typically 1 to 4 gigabytes (GB). If you have one of these cards, it can be used only to store your media files: music, ringtones, voicenotes, pictures, and videos–nothing else. It cannot be used to expand your device memory, it cannot hold messages, logs, program data, or application programs.
If you take pictures, make videos, or download music, you’re crazy not to have a microSD media card–even the cheapest you can buy. And you need to change some settings to make sure your media gets stored on the media card, not in device memory. More on that later.
What Happens When Memory Runs Low?
In the most serious case, when memory runs extremely low, a tumbling hourglass icon will keep popping up on your screen. It might run continuously and prevent you from doing anything with your phone–even shutting it off. You have only one option: to remove the battery cover on the back of the phone and pull out the battery. After waiting about 10 seconds, replace the battery. Still, you may not have much time before you’re in trouble again. So, you’ll need to keep reading to learn how to fix the root cause of the problem.
In a slightly less serious case, your phone may simply respond and perform slowly. The battery-pull trick may be helpful here to recover enough to buy time to attack the root cause.
One of the most common symptoms of low memory is that text messages, email messages, and call logs mysteriously disappear. Or it may be that you think that messagers were never received, when in reality they were deleted almost immediately after reception.
Yet another case of low memory is when you attempt to install a new application, you get an error message that there is insufficient application space.
How Can I Know If Memory Is Low?
While your phone is working well enough for you to try this (like after a battery pull), do (press menu key) > Options > Status. Read the value for File Free. On a phone with no 3rd-party apps installed, you may have about 20000000 bytes (20 MB) of free device memory. If you have downloaded and installed numerous apps, you may have about 5000000 bytes (5 MB) of free device memory. Everybody’s phone will be quite different based on your usage and how you’ve customized it. If the File Free value is really small compared to a few million bytes, maybe even approaching zero, your memory is low. And if it’s not low when you first check it, check again later, and again much later. When you’re having a memory problem, memory often seems to slowly disappear, as if it were dripping away like water in a leaky bucket. That’s the origin of the term “memory leak.” It doesn’t mean anything more than the phenomenon of slowly decreasing free memory.
What Causes Low Memory and How Can I Fix It?
One of the most common mistakes users make is to start up too many applications (”apps” for short; programs like the BlackBerry Browser, the Media Player, BrickBreaker, or apps you’ve downloaded), then forget to properly close them. They keep running in the background, taking up memory space, and possibly slowly consuming more memory as time goes on. New users make a very simple mistake of starting an app, pressing the Escape key (just to the right of the trackball) or the End/Power key (with red handset icon), causing the app to disappear so that you return to the Home Screen. It looks just like you’ve closed or exited the app. But you haven’t! It’s just like on a Windows computer when you minimize a program to the task bar. The program or document is still open and running, just hidden from the desktop. You can pull it back up at any time. Same thing with apps on your BlackBerry! Because your BlackBerry is just like your Windows computer! It is a computer but also a phone–a smartphone.
So how can you know if you’ve left apps running in the background. First, hold down the Alt key (bottom left corner, key with up/down arrows on it). While holding down the Alt key, press the Escape key. You will see on the screen a rectangular window pop up with a series of icons from left to right. If you keep holding down the Alt key and roll the 
trackball left and right, you can scan across the icons to see what apps are running in the background. This is the Application Switcher. If you release the Alt key, the icon you have selected will return to the foreground, filling the screen. There are several apps that need to run all the time and you can’t close them if you try: Home Screen, Messages, BlackBerry Messenger, BlackBerry Browser, and Call Log (not necessarily found in that order). So don’t worry about leaving them running and finding them in the Task Switcher. But if you find other apps, use the Task Switcher to restore them. Then do (press menu key) > Close or Exit to shut them off. You will have to shut down each app one-at-a-time. [I've had readers tell me they found every app on their phone running in the Application Switcher!]
Probably another common mistake is to take lots of photos and videos and store them in device memory. If you started out without a media card, this is bound to happen. Videos, especially, can fill up memory very quickly. You need to get a media card, and choose the option of saving media to the media card. For example, if you enter the camera, do (press menu key) > Options > Store Pictures: > On Media Card. If you need to move media from device memory to the media card, I recommend using the Desktop Manager’s Media Manager (Roxio). Roxio gets a lot of bashing, and I don’t use it a lot myself, but for moving the media around, I think it’s the overall easiest tool.
I don’t know how common it is for people to store vast numbers of text (SMS), pix/flix (MMS), or email messages, but if you do, that will certainly fill up memory (especially MMS messages). If you think that’s your problem, try doing this: Messages > (press menu key) > Options > General Options > Keep Messages: > (some smaller period of time).
An easy case is when you simply try to add one more app to your phone and you get a message that there isn’t sufficient space for the app. That’s pretty much self-explanatory. Your solution is to delete enough other things from device memory (not the media card) to make room for the new app. Or, you just can’t install it–it’s that simple. You can use the Desktop Manager’s Application Loader (see below) to remove unwanted apps or features (such as support for languages you don’t speak).
Oh–one of the stupidest things you’ll find on your 8130 is a sample video in device memory that takes up a ridiculous amount of space. Don’t wait, delete that NOW (see screen capture above)! If you are an advanced user and want to utilize every last byte of memory, you need to consult a more in-depth information source than this article. See my references at the end.
A great suggestion from a reader (carol, see her comment below) is to check your “database sizes” by doing Options > Status> (press menu key) > Database Sizes (see screenshots below left).
I might have named that measure “memory consumed” because that’s more informative (and “database” means something different to me). Note the wealth of information provided (for example, it shows my phone does NOT have a lot of junk stored on it). Note how many types of message databases are revealed. If you are a messaging “junkie” you may have lots of memory consumed there. If you are a browsing junkie, your Browser Data Cache could be cleared to free up some memory. Now, instructions on how to delete each of those databases could get quite lengthy. As readers ask, I may type up how.
Now we come to some really nasty possible causes of low memory. One is poorly designed 3rd-party apps. Personally, I’ve never had one of those on my phone. However, I did install a very popular, well-respected app named Viigo that almost completely filled up my free memory even before it started running. And when it ran, it did fill up my memory. I ended up with the dreaded constantly tumbling hourglass. See my article on that disaster.
Among all the free or for-pay apps you can download onto your phone, it’s interesting how some are very tiny and some are huge. You really have to pay attention to that. But if you tried everything up to here and memory keeps disappearing, look long and hard at all the 3rd-party apps you run. You could start with a battery pull to start fresh, then just exercise one app and periodically check your free memory. Run it long and hard to see if it’s “leaking” memory. If one passes the test, move to the next. Actually, a quick check can be done by simply googling to see if anyone has posted a complaint about that particular app and “memory leaks.” There’s nothing new under the sun. If there’s a problem, someone has already beat you to complaining about it on the web.
Lastly, one can’t rule out that your phone is defective. I just wonder how many thousands of phones have been returned when the phone was not truly at fault, but rather one of the mistakes I’ve mentioned above. I just know the numbers are huge. I see lots of posts on the web making unsubstantiated claims about BlackBerry Pearls having a “known memory leak.” If such a claim doesn’t refer to an authoritative source that can be checked, it should be flatly ignored.
There is a ton more that could be written about memory problems. Most of what I’ve learned has come from:
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BlackBerry Technical Solution Center (numerous Knowledge Base articles)
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BlackBerry Forums article on optimizing memory (includes some difficult reading for the average person)
I hope by now you have found a solution to your memory problem (if indeed you were having one). In some cases, it takes more time and testing. However, in some cases, the solution was easy (like shutting down your apps after you’re done with them). As always, if I learn something from my readers that requires me to revise this article, I will. But I know there is a lot of good info here because I have used it all myself with success.
Related posts:
193 comments on this post
As an employee of Verizon Wireless Customer Service, I can not stress enough the importance of this wonderful article written by Kelly.
I get calls every day from customer’s who are complaining that their smartphone or PDA is responding poorly or keeps freezing. 9/10 times this is from user error, by doing exactly what Kelly talked about. Running every program on the phone will cause nothing but headaches. People seem to forget that our cellphones (even the very first ones) are tiny computers, and they function much the same way the one at home does.
The memory rule doesn’t just apply to Blackberry’s, but any phone that is labeled as smartphone or higher. Standard cellphones manage memory differently, always closing the “app” when you leave the screen (pressing the End key).
Customers thought that they would need a replacement phone sent out to them immediately, but after I explained to them how to fix this problem, they were happy again.
Oh, and something about replacement phones… they are refurbished. Sometimes you end up with a replacement phone that is crappier than the one you have. So make sure that you try to fix your problem first, or take it to a tech at your local cellphone store (direct retail), it just might save you a lot of headache.
And on a last note, one thing I miss about my Windows Mobile phone, was the ability to install applications on the memory card instead of device memory. Hopefully RIM will come out with a software update that will allow us to do this, cause that could prevent us from “micro-managing” our memory.
Thanks again Kelly!
Hi, I got my blackberry 8100 last week and have found your blog hugely helpful, even on my older model. I’ve got you on my Viigo now!
One thing I did with my Pearl right away was set my left button to be the app switcher and I use it whenever I’m multi-tasking, which is almost always. Then, if I see there’s something running that I’m not using anymore, I shut it down before memory fade can creep up on me.
Another thing I discovered is that Options - Status - Menu - Database Sizes will show you what’s hogging up the most storage space. Too bad I can’t seem to delete that preloaded video. That must be another one of the 8130 upgrades I’m missing?
@Bull and everyone else,
It’s so great that we have a top VZW rep reviewing my blog articles and providing “inside information” that we couldn’t get anywhere else. You would do well to not only read these blog articles but search the comments for “mgkbull” (or just look for his avatar). Thanks for the kind words and vital tips (esp. about the refurbished phones!), Bull!
Kelly
@carol,
Super suggestions–I have incorporated that “database size” tip into an article revision. I used the Desktop Manager’s Application Loader to delete the Sample Video (see my article revision).
Thanks,
Kelly
Hey Kelly,
Love your posts, I am very grateful to you for them.
Quick question though, I’m loving that theme what is it called and where did you get it? if you don’t mind me asking.
Keep up the great posts!
Matt
Myankelovich,
Thanks! The theme in this article is the standard Verizon Wireless theme–it comes with the VZW version of the Device Software. If you know how to load Java .cod files, I could probably send you the theme.
Kelly
Thanks so much Kelly! however I am wondering that it probably wouldn’t work as I am on Telus and the theme might be proprietary to VZW.
I will look around though for something that tells me otherwise.
Thanks for your reply
Yeah, I know I need to try the desktop manager but I have an old iBook and I haven’t had a chance to find a suitable substitute for it yet. The CD I have says Windows only. I have to drive 20 miles to get a wifi connection … Which is why I got a Blackberry.
@Myankelovich,
I doubt themes care who the provider is. For example, the bPhone themes I write about here install on all variety of BlackBerries, regardless of provider. Let me know if you discover anything to the contrary.
Kelly
I found the diy vendor unlocking theme method on the pinstack forums here that worked great!
http://blackberryforums.pinstack.com/51709-8130_vendor_theme_installation_diy.html
Now my bb looks like yours! Thanks for the help and inspiration Kelly.
@carol,
Have you looked at PocketMac software for the BlackBerry? See http://www.pocketmac.net.
Kelly
A new Device Software has been released by VZW on 2/26/08 on their website. It seems to allocate memory a little better than the previous version - at least for the first few hours I been playing with my Pearl since the update
Running BBSmart View, Pocket Day, GOOG Talk, Viigo, MemoryUp, and the usual BB programs and memory has been at the 9~10MB level. Prior to the update, memory consistently hovered at 5MB or less.
That said, I have deleted the non essential languages, BB Map(replaced with GOOG Map), the sample videos.
The new version is v4.3.0.97. I believe the original version on VZW Pearl’s (at least mine) was v4.3.0.60. You can tell if you go to Options/About to see what Device Software you have.
Per BlackBerryForums, v4.3.0.97 was released to other wireless providers earlier than VZW. There looks to be a v4.3.0.81 out there as well.
Keep up the good work Kelly!
Jay,
I had just heard about the new (for VZW) version 97 but am not quite ready to do an upgrade from v60. I was waiting to learn more about what fixes or improvements it was claimed to have. Thanks for sharing your experience with it.
May I ask you a couple of questions?
1. A reader who has only an old Apple iBook and no PC to run Desktop Manager on says she can’t find a way to delete the Sample Video. I’ve already deleted mine using DM/App Loader. Do you remember whether that video could NOT be deleted any other way?
2. Have you felt like MemoryUp has been a good investment? It had nothing to do with the extra memory, right? You’re crediting that to v97.
Thanks,
Kelly
Kelly,
Unfortunately, I also used DM/App Loader to delete the sample video.
But on the FAQ you linked to, she should be able to erase the sample videos in the following manner:
1. Go to Options >> Advanced Options >> Applications
2. Highlight Blackberry Sample Video
3. Press the menu key and select Delete
I have not tried it out but can reinstall the sample videos to see if this works.
MemoryUp was a okay investment. I knew about the memory issues so purchased it when I got the Pearl. It did delay me having to pull the battery out prior to my update to v0.97. However, I am still figeting around with the advanced settings on MemoryUp. It seems I have said “yes” to resource intensive applications of the program(I never read instructions). Looking back, at MemoryUp’s current price, I think pulling the battery out to reset the Pearl is a cheaper solution.
I did however locate a good add on. It’s called “SoftReset.” It simulates the battery pull. Used it when there are no additional memory to be freed up. You can find it at http://www.geekandproud.net/blackberry-software . It is free and donations are welcome but not necessary.
Oh yeah, I “crashed” the Pearl 2 hours after getting my Pearl home from VZW. If the Browser icon ever disappears from your Pearl, just follow the steps below. It will save you a trip to VZW store.
Options>>Advanced options>>Host Routing Table>>Press “Menu” Button>>Select “Register Now.” Per my conversation with the techician, it just reregisters the phone with VZW.
Jay,
Very valuable information. Thanks so much for returning to share all that.
I installed SoftReset and am testing it out. Wow–it really frees up a lot of memory, and way easier than pulling the battery. Great recommendation, Jay!
Thanks,
Kelly
I have a question that I cannot find the answer to. I am having all my email forwarded from my office email to my Blackberry. I am also receiving everything in the “junk” email folder which is a couple hundred a day. How can I stop this from coming on through to my Blackberry. Any assistance would be greatly appreciated.
Pennie,
What are you using to do the forwarding? Outlook? Your email client’s forwarding mechanism is what needs attention, not your BlackBerry. If you provide details on your email forwarding, I think someone will be better able to help.
Kelly
Kelly,
I recently purchased a BB 8130 through Sprint. I have used Blackberry in the past but I had to re-aquaint myself to the platform and feel very proficient once again. Your post on memory is very insightful. I deleted BB Messenger in an effort to clean up the device efficiency. When I realized that it is a pretty good program I was stunned to learn that it can’t be installed with less than 16MB of available device memory. I uninstalled a few programs to get over 16MB but I was still unable to re-install BB Messenger. Any ideas why I couldn’t re-install it? Also, can Sprint Navigation be deleted? I have noticed that some programs cannot be deleted. Why is that? Lastly, what would you say is the minimum amout of free memory that should be left on the device for optimal performance?
Thanks and I look forward to your response.
Paul
Kelly,
What is the RSS feed for your site to use with viigo?
Thanks,
Paul
Paul,
I can’t say from experience, but I’ll bet the best(?) way to reinstall Messenger is to reinstall your whole operating system (”Device Software”). I’m not an expert on that (yet) but I know that first you would want to back up your phone data using Desktop Manager. And make sure you have what’s necessary to reinstall any 3rd-party apps.
I hope that soon I’ll be doing the OS upgrade that was just released by Verizon (4.3.0.97–Sprint users may have already received that upgrade). When I do, I’ll attempt to get some screen captures to document the process and report what I learned. You can find info now on sites like
BlackBerryForums.com although it’s often more difficult to follow. I try to make my blog easier to follow, using screen captures and simple instructions.
I can’t say what an “optimal” amount of free memory is. I could say somewhat facetiously that the optimal amount is the least amount that you can have free without having any problems. But the optimal amount probably would be stated in terms of the “databases” (e.g., saved email) you use, the media you store, any known memory leaks your apps have. All I can say right now is that I’ve seen my free memory drop to 5MB and I’ve not had any problems with it that low.
Stay in touch.
Kelly
Paul,
For posts, you can use:
http://blackberry8130.wordpress.com/feed/.
Kelly
I think I may have some useful information concerning this topic. My call log and sms text were getting deleted. I was getting tired of it because just today they all got deleted 4 time which normally it shouldn’t be so frequently (at least i assume it shouldn’t be) so I got online and found your blogs. I deleted some of the programs I have absolutely no real use for (by the way thank you so much for this extremely useful information! it was truly a great help to me) and I’m not getting the hour glass so often. But when it happened for the 4th time I figured it might be something different. I called my service provider and was informed that it was a programing error in the phone (this is probably only for those who have their pearls through Alltel). Alltel claims they are trying to fix the problems but in the mean time they gave me a tip that they say should fix the problem (I don’t know for sure if its a permanent fix or if it is just temporary) so here it is:
Go to options > auto on/off > enable both weekends and weekdays and set the turn off time for 11:59 pm and set the turn on time for 12:00 am or midnight for those who sometimes can’t tell the difference (like me) > press menu and save > after that take the battery out and put it back in again.
I don’t know for sure yet if it works and I don’t know exactly what all this does, but I felt compelled to inform you of this, in case it isn’t entirely a memory leakage problem.
Leche
Leche,
Thanks for taking the time to type up all that information. I would like to hear back from you how this new trick from Alltel tech support works.
I do not have memory problems on my phone, and I DO use auto power off at night and auto power on in the morning. I do NOT pull the battery, however–what a pain that is. It may be that my auto power off/on every 24 hours is doing some good. I may have to check memory late at night and again in the morning to see if the power cycling is helping.
Thanks,
Kelly
Kelly and others, while there is not a RIM-recommended file free number, several years of experience and seeing other users post at which point they do have memory issues, I would advise to keep the file free above 15-16mb file free.
That said, I have seen a Pearl lose its call logs and SMS with 22mb file free, although a rare occassion. The lower you get under 10mb file, the more you are asking for trouble.
JSanders,
Yikes! That means I am at risk, as I NEVER have 15-16 MB free (thanks to all the apps and themes I have loaded to “play with”). Well, I’ll be keeping my eye on this situation.
Kelly
READERS: JSanders of BlackBerryForums.com knows his stuff–pay attention! The broadest, deepest, and most thorough coverage of BlackBerry (all models) help you can find on the Internet is at http://www.BlackBerryForums.com.
Is there any way to increase the field of sms text on the blackberry pearl 8130. The field is much smaller then I am used to when texting.
Thanks for any help…….
Reggie,
No, you’re limited to 160 characters–that’s a predefined limit for texting (SMS) on all phones. You previously may have owned a phone that allowed a larger field and split it into multiple text messages. No can do with BlackBerry. You can, however, send a longer MMS message if your recipient can receive MMS (for example, pictures).
Kelly
Yes my phone will not start up.After trying to download an all-in-one messenger it froze up and cut off.Every attempt that i make 2 turn it on it just shows the hour glass and cuts back off again.Repeating the same.I’ve tried taking the battery off and waiting and tryin again but nothing..any ideas??
Thank You Kelly! The information that you provide is unbelievable, I have had “Pearl” since Thanksgiving & have just recently begun having memory issues so thank you for providing all the information on ways to solve that. I have probably made every mistake that has been listed but now I know better!
One thing, I deleted a few things that I’m pretty sure I don’t need but if I need to reinstall something is that possible?
Thanks again & I apologize if this has been answered, I think it has but I didn’t understand ( I’m new )……
Reggie
L,
If you have pulled the battery and can’t get the phone to come up, that sounds bad. Make sure after you replace the battery you wait a LONG time to make sure the phone has a chance to recover. I have had to wait many minutes–I can’t remember exactly how long, as I walked away and came back later to check the phone–before it came back to life (after something had gone wrong and I was trying to fix it).
I’m writing an article today about an operating system (OS) upgrade (specifically for Verizon Wireless phones). You may need to wipe your phone and reinstall the BlackBerry operating system (”Device Software”). It’s a pretty serious exercise for most users, so I’m reluctant to advise you to do that without knowing more.
If you run out of options, come back later and to check if my article is completed and see if you feel comfortable doing something as complicated as the OS reinstallation (or upgrade, if it’s a new version for your phone). I know you’re frustrated with your phone not working. Sorry!
Kelly
Hello Kelly,
I found that my major memory problems had to do with Viigo and Google Maps. It seemed Viigo was not clearing its cache after I exited the program. I ended up deleting it and transferring my feeds to the BlackBerry browser. Now I can delete the browsing history and cache manually from the Options menu and not worry about my memory running low due to that. I do miss Viigo though. It had a nice layout for feeds. I might give it another shot in the near future, but I want to monitor my available memory without it for now. GOOGLE MAPS is such a great program. I didn’t delete it. I found it has a reset button which deletes the cache. Unfortunately, it deletes locations set as favorites, too! I didn’t mind so much since I typically save my favorite locations on the Sprint Navigator. Very handy. (Navigation comes with the $30 Unlimited Power Vision BlackBerry Pack for Sprint- unlimited data, unlimited text messaging, GPS, etc.. I hear Verizon makes you purchase their VZNavigator (sp?) to be able to use GPS. Is this correct?
I also downloaded the Soft Reset program. Works great.
Other than that, my phone memory is around 13-12mb with Opera Mini 4, Sprint TV, Sprint Navigation, Google Maps, AIM, Yahoo! Messenger, Sprint Music Store, On Demand, Lingo, Sudoku, + the other programs that come already installed.
So many programs, so much memory still. It’s easy to point the finger at Viigo. Hmmm…
Ana,
I’m glad you returned to share that very detailed and very useful information. I just reinstalled Viigo after having removed it to make room for some apps I was experimenting with. Did you read my post on upgrading the BB OS to 4.3.0.97? I’m watching to see if it handles memory better.
Yes, Verizon disables GPS unless you pay $10/month for VZNavigator. I’d rather buy a GPS unit (as low as $50) and use Google Maps with GPS for free. I don’t really travel enough to new places to need GPS, but it would be a fun “toy.”
I’d love to hear about apps you use that I don’t: AIM, Yahoo! Messenger, On Demand, Lingo, etc. I’m searching for new, interesting stuff to learn and write about. Right now there is a huge thirst for info from brand-new BlackBerry users who need very basic information. So, I have some things in progress for that. Anyhow, suggestions are welcome.
Stay in touch!
Kelly
What’s with the “Event Log” (on your BB main screen, hold ALT and type LGLG) — mine is a massive list — top to bottom - and only 3 hours with of ‘event’ listings… there is something being generated every couple of minutes.
You can use the menu key and clear this log - but does anyone know any way to control what is being logged? It would seem that could help out significantly. ?
mr. c,
I’ll have to look into this. It reminds me of server logs I’ve had to look through at work. Massive logs, most of which is totally not interesting. I would hope each entry takes up only dozens of bytes versus kilobytes, so there should be room for a LOT of entries before it becomes a problem. But, still, the log needs cleaning from time to time.
Thanks for bringing this to my attention.
Kelly
Kelly,
Thanks for this article. I just got my blackberry 8130 through Sprint a couple of days ago, and I have been spending a lot of time playing around with it. I came to your article when emails/texts started mysteriously disappearing from my blackberry. Memory leaks!
A couple of things I thought were interesting.
1) I can not get to Options > Menu Key > Database Sizes, as Menu Key is not a list item. Any body else see this?
2) Through my desktop manager, I can not see the applications installed with the blackberry, just the applications that I have added. (The checkbox is grayed out for “List Additional Applications….”
3) I looked at Options > Security > Memory Cleaning. Any idea what this does? It comes defaulted to Disabled, but I have enabled it. Not sure if this will help.
4) I connect my yahoo account directly, and response is great. I get my emails before I get them in yahoo. However, I link into my work account, and response time is horrendous. Typically, I have to wait anywhere from 10-20 minutes for them to show up. Work does not have the Enterprise BB Server, I have going through Exchange WebMail. I do eventually get the messages, but the delay is unacceptable. I played around with everything. I thought I had solved the problem by refreshing my Service Books-and that worked for the first hour or so. Now it has reverted back again to the lag. Frustrating. Seen this before?
5) I downloaded the Yahoo!Go Application, and it’s pretty nice. However, I have a feeling that this is contributing to memory leaks-I dunno though.
I’ll update you as I find out more.
Alvin
One more thing as well.
Since I have only had my blackberry for 2 days, and my messages are already being deleted, I’m curious to see how much emails can actually be stored?
If the memory is only 50.46Mb, and you get an email for an attachment that is over 50Mb, how does that work? Or do attachments not count?
I see the default for keeping messages is 30 days. Anybody have any success for keeping messages forever?
Thanks,
Alvin
Alvin,
Forgive me, but my terminology was unclear. By “Menu Key” I mean press the Menu Key. You’re right that it looks like I mean a command in the menu. I’ve wondered if I was causing confusion doing that, and it looks like I am.
About Memory Cleaning, from the User Guide: Memory cleaning is designed to delete sensitive data from your BlackBerry® device memory. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and data from certificate and key searches.
I can’t answer (yet) your other questions. My Desktop Manager doesn’t behave the same way yours is. I hope another reader can come by and shed light on that.
Thanks for leaving such detailed information.
Kelly
Alvin,
Emails with attachments of 50MB are definitely a problem. I’m guessing an attachment like that would simply be stripped off the message. Attachments definitely will be counted against your free memory. Hopefully in the future, BlackBerries will be able to take better advantage of the Media Card.
I’m a big fan of holding on to old emails (especially for political CYA), but I wouldn’t consider that for my phone. Rather, I’d leave that to either the mail server (if using IMAP) or my own computer (if using POP).
Kelly
Kelly,
Thanks for the feedback. I guess I’m still a bit confused by the “Menu” key. Is that your main menu, so that you have all your icons then? If so, I still do not see Database Sizes. I can’t find the Database Sizes anywhere.
Also, another thing-and this is maybe me just not playing enough yet, but, I can’t seem to link ring tones to each individual user in my address book. I know that this can not be the case, can it? The only option I have, is to go to my ring tones, and when I bring up the menu for each individual ring tone, I get the option of Set as Ring Tone-and it will be that globally for my entire phone!
Thanks,
Alvin
I found the database sizes…
It’s Options > STATUS > > Database Sizes…
If you can write up how to delete a database size now, that would be very helpful. I seem to have 3 calendar entries in mine.
Alvin,
I’m glad you asked because I just discovered the answer today. Using Desktop Manager, enter the Backup/Restore feature, and click the Advanced button. There, you can select an individual database (e.g., Calendar - All) on the Device side, and click Clear to erase it. I would advise you always backup the database in question before you erase it in case you later discover you should NOT have erased it.
I just learned this when I needed to erase my entire BlackBerry Calendar so I could re-sync it with Google Calendar using Google Sync. The aforementioned technique was far better than attempting to delete all the Calendar entries by hand.
Kelly
Alvin,
Desktop Manager - Have you installed the Device Software? Just wondering.
Custom Ringtone - Go to address book >> just hightlight the contact you wish to assign a ringtone to >> press the menu key >> scroll down to add custom ring tone.
Hope this helps!
Jay
A great suggestion from a reader (carol, see her comment below) is to check your “database sizes” by doing Options > Menu Key > Database Sizes (see screenshots below left).
Am I an idiot? I cannot find the database sizes. When I go to OPTIONS and then go to MENU, the only thing that pops up is the CLOSE option.
I’m having a few issues with my month old 8130… and I’m sick of seeing that freakin hour glass!!
Thanks.
I lied… I can’t find the database sizes… Only the file free and file total are under status.
Nick,
Database Sizes is under Options > Status > (press menu key) > Database Sizes. (I had to fix a typo in my article. Sorry)
Kelly
P.S.–to get some temporary relief from the tumbling hourglass, try pulling the battery, wait, replace. That might buy you some time.
Thank you for the post on disappearing text messages. I’ve had my 8130 since December and this is the first time I’ve had that problem. So now that that is resolved. I have one other question that you alluded to in an earlier log.
Why is it that everyone else in the world can attach a picture on a SMS text but Blackberry users? And then I heard somewhere that some Blackberry users can do this if they have Verizon Wireless (I am with Sprint).
Unfortunately, everyone I know has Treo’s and other phones (some not so smart - but evidently smarter than my Blackberry) but they can attach pictures to a text message. Am I doing something wrong or did Blackberry get over on us on this one?
[PostScript, March 15, 2008: Barbara, you need to read comment #49 just below this one. Disappointingly, it's true that Sprint has disabled your phone's ability to do MMS.]
Barbara,
Actually nobody can attach a picture to an SMS (text) message. SMS is purely a text messaging protocol limited to 160 characters. If you want to do what LOOKS like attaching a picture to a text message, do this with your 8130:
1. Look up someone in your Address Book. Let’s say it’s John.
2. Press the Menu Key and select “MMS John”.
3. Type a subject line and a message body.
4. Press the Menu Key and select “Attach Picture”.
5. Choose a picture from what’s on your phone.
6. Press the Menu Key and select “Send”.
What you’re really doing is sending an MMS, not SMS, message. Most people don’t even concern themselves with the details of SMS versus MMS. Maybe non-BlackBerry phones don’t even make that distinction, making it appear that their owners are sending pix with text.
I am a Verizon Wireless user, so I know it works for that provider. Please tell me Sprint doesn’t restrict you from doing MMS!
Kelly
Hey again, Kelly… STILL loving this blog every day!
And Barbra - bad news.
What you’ve just alluded to is a SPRINT issue. Much to my disappointment as well, Sprint does NOT currently support MMS on the Pearl. (Kelly - when we Sprint users follow your instructions above - picking an individual in our address book and hitting the menu button - we don’t have an option to “MMS” somebody, just to “SMS” somebody).
If you Google “Sprint Blackberry MMS,” you’ll find a whole bunch of links to other disgruntled end-users in the same position. Who’da thought this wouldn’t be available on what amounts to a pretty high-end phone? The worst part is that MMS messages that are SENT to us go through Sprint Picture Mail, which doesn’t seem to work on the Pearl, either. Yeesh.
The OPTIMISTIC rumor on the street is that the next upgrade to the device software may correct this problem (and it IS a problem), but I’ll believe it when I see it.
KELLY - On a completely different topic - I tried using my 8130 in the car the other day for directions down to Pennsylvania - about a four hour drive from here. I used BBLight to keep the screen on during the trip so that I could easily see upcoming turns whenever I needed, and kept the sucker plugged into the lighter during the entire trip. Disappointingly, by the time I got to PA, my battery was just about done anyway. Have you noticed this in your experience? I’m just wondering if the use exceeded the phone charger’s ability to, well, CHARGE. I’d think, though, that while it was plugged in, it could just use that power instead of using the battery. Anyway, let me know what your thoughts are…
Thanks!
(And good luck Barbara - You’re not alone!)
-SEAN
Sean,
Thanks for sharing the bad news about Sprint disabling MMS on their Pearls. When are wireless providers going to learn that if they want to develop brand loyalty, they should ADD value, not TAKE AWAY value? I do hope they retract that misstep.
About your battery discharging: Sean, I’m glad you asked this because it gives me a chance to remark on something I think I discovered. As you know from my article, I sometimes rubber-band my 8130 to my satellite radio receiver that is mounted on my dash, and plug it into my charger to keep it running. Well, I discovered that if I leave my satellite radio on, it does get warm, and that heat warms up my Pearl–well beyond any temperature it normally reaches. One day while doing that, I noticed the little “charging” icon was showing just a half-depleted battery icon. I checked to see if my car charger was not connected well at both ends, and it seemed to be fine. Long story short–I think my Pearl quit charging because of the temperature. After I let my Pearl cool off and reconnected it, the charging icon was back to normal. Because of my background in electrical engineering, and my respect for RIM designers, I think it’s highly possible that there is a thermal shutoff circuit of some sort to keep the battery from overheating and damaging itself and the phone. I wouldn’t be surprised if it’s not designed to quit charging if it gets too warm. That would be a smart design from an engineering point of view. It may also be true that some “natural” process, rather than design, accounts for the battery not charging because of elevated temperature.
So, I wonder if your Pearl got too warm, like maybe it was in the bright sunlight? You could try an experiment while driving and occasionally pull over to check the charging icon to see if the phone has quit charging.
Another possibility is what you were thinking: the charger can’t supply enough current to replace the charge being lost by running the phone with Google Maps. I’ve probably never run mine much longer than an hour at a time in the condition we’re discussing.
We should get to the bottom of this. Let’s stay in touch on what we learn over time.
Thanks,
Kelly
Kelly,
First: Very well said with regard to the pervasive theme that just seems to keep rearing it’s ugly head: vendors who cripple devices for their own benefit. One of the reasons I chose Sprint over Verizon here was the fact that I really didn’t like the way they disabled the GPS function, requiring customers to pay the additional $10/month for that service - even if its just on principle.
Second: I’ll keep you appraised of the battery situation… I, too, first thought that my charger connection must have become “loosened” and that that was the reason the battery was running down, but further investigation revealed that I was all hooked up and the indicator showed “charging” the entire time. It’s very rare that I use this for any sort of lengthy trip, but I’ll give it another test as soon as the opportunity presents itself. It’s good to keep in mind, I suppose, for any user who may be considering this as more than an occasional-use GPS unit.
Thanks again for your input - and I see you’re quickly closing in on 100,000 hits here… Great work & congratulations (in advance)!
-SEAN
Sean,
Thanks for the info. I just ordered myself a Bluetooth GPS unit, so I hope the battery issue doesn’t bite me the one time I really need all this to work for me.
Yeah, the hits keep adding up. I really never expected anything like this to happen. I mean this site doesn’t hold a candle to the “big boys” but it has exceeded all my expectations…well, I didn’t really have any expectations. I’m really enjoying it so far, although it is taking way more time than I ought to be putting into it. This was the first weekend in a while I haven’t completed a new article. I have several in the works, but just couldn’t push it over the goal line.
Enjoy our converstions!
Kelly
Thank you for your fantastic blog!
I’ve had memory problems on my 8130 for the past two weeks. I was down to ZERO.
I did everything suggested here and it freed up at least 10mb.
Thanks again!
Arturo,
Glad it helped.
Kelly
I’ve had my Pearl less than a month. When I go to Options > Status: it says File Free: 0 Bytes.
I have a few themes installed and thats about it. I don’t think this can be correct. What do you think?
Nick,
Sadly, it’s entirely possible–it’s not the first time I’ve read of it from a Pearl owner. Some themes are actually much, much larger than applications, so you might be surprised. (Check the size of your themes using Desktop Manager’s Application Loader, if you have that working.) Since you’re at 0 bytes free, you need to take some quick action or you’ll end up losing something valuable (e.g., an email or text message). Follow all the suggestions in my article. If that doesn’t free up 10-15 MB, I’d follow one of the links I provided for higher-powered (read, more difficult to follow) web articles about “optimizing” memory.
Recently, I’ve been playing with a new Bluetooth GPS unit, running Google Maps and BlackBerry Maps for almost an hour continuously. Somebody there is eating up quite a bit of memory.
I downloaded (and donated $10 for) a free app named SoftReset from http://www.geekandproud.net/blackberry-software/. It’s an outstanding app that you click and it simulates a battery pull to help you recover from a number of potential problems. I highly recommend it (and a donation–we need to support people who develop and sell useful and reasonably-priced apps).
Let me know how your memory story unfolds.
Kelly
Thanks for publishing such a great article! This really helped clear up my problem with my constantly tumbling hour glass! Appreciate your help and informative tips.
Britt,
Glad the article helped. You’ll have to stay on top of your memory usage, however.
Kelly
Hi All,
I have had similar memory leak issues on my BB Curve 8300. It went down to zero, I have cut down on Vigo feeds which seems to help, and I tend to e-mail myself the articles and delete them once I have read them. I have also deleted some apps, i.e. BB maps to free up further memory.
I am down to about 14mb now, and need to free up more to get well above 20mb.
I am using Mac 10.4 with pocketmac, and have installed some 3rd party apps which I would like to remove, but I can’t seem to uninstall these apps??
Can anyone give me advice on this issue?
Regards,
Mark
Mark,
I’m wondering if the amount of free memory you need to avoid problems is dependent on the model. JSanders of BlackBerryForums.com recommends keeping around 20MB free, but I suspect his tip refers to BlackBerry models in general. My free memory hovers around 9-12MB and I don’t have problems.
Can you provide more information on why some 3rd party apps can’t be uninstalled? You should be able to delete them from within the phone itself, so having a Mac (and not being able to run Desktop Manager) shouldn’t be an obstacle.
It seems that Mac/BlackBerry owners need their own specific site/resource for dealing with their unique problems. Do you know of any existing site that is helpful?
Kelly
Kelly,
I was having issues as you so aptly described them in this article. In an effort to remedy the problems, I procured a memory card. However, I am still experiencing problems with deleted text messages and call logs. I arranged the phone so that pictures and other media saved onto the memory card. I also checked the ’status’ under ‘options,’ and I believe that there is sufficient space for saving of messages, etc. Now, the only text messages that remain on the phone are the one’s that I have designated to be saved. Is it possible that saving the messages is a requirement of the phone that I have overlooked? I am assuming that it is not, given the fact that you can change the longevity of the save time for texts. Do you have any further suggestions to repair this problem. I would appreciate any feedback that you are able to provide.
Keith
Keith,
Sounds like you’ve taken some prudent actions. I would like to know how much space you have free (Options > Status). Check the “file free” value before, then after, a battery pull (remove battery, wait 10 seconds, replace battery). If that shows a huge jump in free memory, then something unusual is certainly filling up your memory. Make sure you’ve checked all the stuff mentioned in the article–are you leaving apps running in the background? have you checked the Database Sizes?
Kelly
Hey Kelly,
I have taken the above actions, including ensuring that there was not multiple applications running at unnecessarily. I also looked into the Database Sizes and found that it was virtually idntical to the screen shots that you have provided. I don’t believe that I have unnecessary programs, or ones that use an excessive amount of space. Both of these suggestions worked well, particularly that regarding closing apps. Now… I also completed the battery pull that you suggested. It looks as if that may have helped in a big way. Prior to that, I had around 2 MB of free file space. Following the battery pull, I am working with close to 10 MB. Do you think that is sufficient space to fix the ongoing deleted call log / message issue? I read in an earlier portion that it has been recommended by some folks that 20 MB is an optimal amount of memory to have free at a time to ensure that the phone runs properly. I don’t know what other options exist for me at this point, given that I have only added two apps. Please let me know if I am on the right track. Thanks for your continued help Kelly.
Keith
Keith,
Sounds like you’ve done a great job, and the feedback you just returned with really shows that. My 8130 free space seems to vary between 5MB and 12MB. It recently got as low as 5MB when I was running Google Maps and BlackBerry Maps simultaneously with a new Bluetooth GPS I’m experimenting with. I ran them both for close to an hour. I’m not sure I’ve EVER had a single message disappear. Now, to be clear, I don’t keep a huge call log or backlog of old emails. I keep my inbox and logs clean, although others prefer to keep a lot of old stuff. There’s no one right way. I think the recommendation to keep 20MB free is simply impossible, at least for me. At the moment, I have one custom theme installed, and these optional apps: Opera Mini, Google Maps, Google Sync, Viigo, Google Mail, Berry411, BBLight, SoftReset, Facebook, FindMyBerry. From the standard stuff I deleted all foreign language support and the huge Sample Video. I could do without all the 3rd party apps, but until I know they’re causing a problem, there’s no reason to delete them. To the best of my memory, I have NEVER had 20MB free. 15MB is the most I remember ever seeing. Keep in mind I’ve only had my 8130 less than 4 months. This blog has only been truly “active” for about 3 months, especially the last 2 months.
One thing I am doing that might be helping is that I do Auto Off at night when I sleep and Auto On before I get up. Maybe that power cycling cleans up some stuff.
Why don’t you keep an eye on your free space since the battery pull and keep a little log to see what it does day-by-day? I’d love to continue this conversation to see what you learn.
Kelly
I really appreciate your information on the pearl. Your information has helped me greatly. I recently got a pearl, and the face of it is already scratched. It isn’t bad, just enough to be annoying. i would like to get it fixed, but I’m not sure who to contact. I have also read about buying new housing for it, but I’m not sure if that is even wise, or how difficult it would be to replace on my own. Do you have any suggestions?
Megan,
Glad you’ve found some good info here. Feedback like yours is largely what keeps me going.
Check out the RELATED LINKS section of the blog. SeidoOnline has some cool accessories. I wish I had bought something to keep mine in better shape, too. The other day I was running across a parking lot in the rain. My 8130 slipped out of its case, hit my knee and went shooting across the pavement. Got all scratched up. Only 4 months old. So, I wish I had bought one of those skins that’s kinda like a little SCUBA wetsuit. Maybe put on of those protective sheets over the screen, too.
Check out this link for a story about removing scratches from a display: http://www.eham.net/articles/14699.
Kelly
Kelly
Thanks again for your reply and corresponding input. I must say that without this blog post, I would certainly be at a loss on methods to fix my recurring deleted messages issue. You have done a tremendous job spelling out the recommended remedies here, and pertinent info on apps, etc. in the other posts.
I have kept an eye on the memory on my phone and it looks like it is hovering right around 8MB, which seem about right, given that i added some things since I last filled you in. Further, the texts and call log have not disappeared, as was the problem before. Fantastic!
I do, however, have a few other general questions some simple serttings that I have been unable to locate.
1 - Is it possible to change the tone for notification of text messages? I have searched and searched, but I have been unsuccessful. I have a feeling that its right under my nose, and I have just overlooked it in my quest.
2- My phone’s back light, including that of the screen and keyboard, dims and re-brightens on a fluctuating basis. I looked at the ‘keyboard/screen’ portion under the ‘options’ section, but I have not been able to fix this to stay lit (and bright) while in use. Do you have any suggestions?
Sorry that these questions do not relate directly to this post. Look forward to your input.
Keith
Keith,
Glad your memory situation has improved.
Answer 1: This is my least favorite part of the Pearl because it’s just too complicated for my needs. From the Home Screen, click Profiles. Scroll to the bottom of the screen and click Advanced. Here you can edit an existing profile to change the notification tones, or you can create a new profile and customize it entirely to your taste. It’s just a bit overwhelming all the settings and options that are available. BTW–to edit a profile, scroll over it so it’s highlighted, then press Menu key and select Edit.
Answer 2: I think I’m right in saying that there is a light sensor that peeks through the same opening that the LED shines through on the front of the phone. If you put your finger over it to simulate darkness, it dims the backlight a bit. If you allow bright light to enter it, it brightens the backlighting. Something like that. That’s why it “fluctuates.” You probably saw that in Options > Screen/Keyboard you can set how long the backlight stays on before going off. There’s a setting I’ve never tried that might control the “fluctuation” I just mentioned. It’s that last setting, “Automatically Dim Backlight” (on/off). Have you read my post on the BBLight app? I find it useful for keeping my backlighting on under special conditions.
No worries about a question being “off-topic.” I’m not like those forum moderators who get so torqued about a thread of discussion getting “contaminated.”
Have enjoyed our conversation thus far, Keith.
Kelly
I wish I had seen this article before. I was having this problem and VZW had to replace my phone and they ended up losing my memory card! If it happens again now I know where to go.
Victoria,
Sorry about the lost media card. Come back here even before you have trouble–I try to have articles about stuff other than just resolving problems.
Kelly
Kelly,
I’m considering the 8130 since I will be switching to Verizon via my new employer. I’ve used the Treo for several years and am now intrigued by BB. I’ve read your blogs and found them extremely informative. Do you feel the 8130 is the best overall SmartPhone from BB, and the best choice currently available in all SmartPhone categories?
Are you aware of anyone who has used the 35mm jack to plug in to their car stereo for hands free use and if so, how well does it work?
Thank you for your support!
David
David,
The choice of a cell phone is so personal that I can’t say which would be the best for you. I’m certainly happy with my choice of the Verizon Pearl 8130. If I wanted a bigger screen, I’d have chosen the Curve, but I really like the smaller overall size of the Pearl. I couldn’t make a fair comparison with the Treo or similar smartphones since I haven’t owned one or even played with them in stores. Sorry.
No, I haven’t heard of anyone plugging their phone into their car stereo for hands free use. I’ve heard of people using a Bluetooth connection in their cars and they report they really like that.
If you do make the plunge into the 8130, it would be great if you later report back how it compares to the Treo.
Kelly
I will certainly do that Kelly, thanks again for your insights.
David
Sir,
I have check your blog and through most and they have worked. But when I check the status of my memory it say 0
…continue…. File Free reads 0 Bytes
File total :50462720
that mean anything?
Denny,
File Free = 0 means that you have NO free memory. The article above is perfect for you. The first thing you should do is remove your battery, wait about 10 seconds, then replace the battery. Check your free memory and you should have some free memory now. But it will not last if you don’t continue to follow the instructions in this article.
If you don’t correctly close out applications, they will remain in memory and they will continue to “leak” (use up) more memory. Eventually all your free memory will be gone. Then your phone will start deleting things to free up memory so the phone can continue to operate. The first thing it will delete is old messages.
Let me know how you progress with this problem.
Kelly
Wow you are quick! Thank you.
Open Now are Messanger (Blackberry) Call Log, Home Screen, Browser, Messages, and Options.
It took about three minutes for it to ‘reboot’. Normal? ( I have had this since this morning ( 6 hrs )). And I just about went back to Verizon until I read this. So thank you ahead of time. The only thing I have added to my Pearl is a 3 gig card and a Yahoo! download because I know no better. How do I go about getting that off? Through the Desktop Manager or is there a Control Panel Add/Delete Programs function?
My concern here is what you listed above. Loss of a Call Log and Messages. I am a recruiter (HeadHunter) and I need to know what calls I miss and such. And I would get calls and could not retrieve who called!!! grrrrrr!!!!
Issues - thanks a ton.. so far.
Denny
Denny,
What you had open was OK (in fact, you CAN’T close them, except for Options, which is pretty harmless to leave open, but there’s no good reason to leave it open).
Your reboot time for a battery pull is normal. That means it’s a really good reset that cleans up a lot of possible trash (leftover junk in memory, etc.).
You should be able to delete the Yahoo download thing by doing Options > Advanced Options > Applications, and deleting it there.
Perhaps you haven’t learned about the Application Loader of the Desktop Manager. If not, prepare yourself for one of the rudest surprises. If you’re like most of us, your provider didn’t give you all the information you needed. Critical information. I prefer to refer you to my article on this: http://blackberry8130.wordpress.com/2007/12/31/blackberry-desktop-manager-wouldnt-install-applications/. You can use the App Loader to uninstall your Yahoo thing. You can also use it to remove a number of unnecessary things from memory, the most ridiculous of which is a huge sample video. You REALLY need to get rid of that sample video because it will free up almost 3MB of memory. If you can’t get this done, ask me again for help.
I’ve been helped several times by recruiters in my life, so I’m glad to assist so you don’t lose any messages.
I also highly recommend a free (donation possible) download called SoftReset by GeekAndProud.net. It’s an app you can download over-the-air (OTA) quite easily. It doesn’t take up hardly any memory. Clicking the SoftReset icon does the same thing as a battery pull. Do that about once a week and you will recover lots of memory. At least that’s what I’ve been doing.
Kelly
P.S.–People who know more than I recommend you keep 15-20MB of free memory. That is just impossible for me; I don’t know how it’s possible for ANYbody that installs a few apps and themes (BTW–themes can be HUGE, so beware). My free memory hovers between 5-12MB, and I don’t lose any messages. I don’t keep that many either, so that may be a factor.
I read this article, followed all of the advice, and now I have a question…I do not have any downloaded apps on my phone. I have all my pictures and videos stored to a memory card (and I don’t have many of those anyway). I have closed all of the programs that I can close.
As of this moment when I look at my phone status and go to file free I find the following number: 9300091 out of the regular 50462720.
Also, when I follow the above advice and review the database I find database sizes listed as 596.7K
Am I one of the 1% with a true memory problem or am I missing something. My phone memory just seems to keep draining and I delete most of my emails and texts as they come in.
HELP, if you can!!!!!
Kelly!
Everything worked out great. I am becoming more and more familiar with the phone and your “clues” have help my friends as well. So thanks again!!!
Denny,
Glad things worked out.
Kelly
Lisa,
Sorry about the delay in responding. I had a lengthy reply typed to you using my phone but I pushed a wrong button and lost it all. What a klutz I am!
You sound like you’re doing all the right stuff so far. Memory-wise you’re actually better than I am with my phone, yet I’m not having any memory problems.
Can you give me a better idea of your typical usage? Meaning, what standard apps are you using day-in and day-out?
Before you rush to swap your phone, I’ve been warned that providers usually swap you for a refurbished phone. So, unless you can get a known brand new phone, I wouldn’t accept a swap.
Kelly
Kelly,
Thanks for responding…typically I use my phone like a regular phone. I got the Blackberry so I could check email and have my calendar handy at all times– the p