Text Messages, Email, Call Logs Disappearing or Deleted? Insufficient Application Space? Keep Getting a Tumbling Hourglass?

messages deleted or disappearing, memory leak, insufficient application space; tumbling hourglass (on your BlackBerry Pearl 8130)If you are experiencing any of the above, you may have MEMORY PROBLEMS with your BlackBerry. You may have spent hours on the phone with your wireless provider’s technical support. You may have been told you need to replace your phone. You may have been told your phone has a known problem–a “memory leak”–and that RIM is working on a fix.

Before you finish this article, your memory problems might be corrected. Are you ready to try?

PostScript March 9, 2008: Keep an eye on my post about upgrading to BB OS to see if it manages memory better. I’ll use postscripts to record what I learn from my own experience plus reports from readers.

OK, first let’s try to understand what we’re fighting.  If you’re not that “technical” you might be hoping to skip the explanations and just get right to some simple directions to fix your problem. That’s understandable. But if you want to keep the problem from coming back, you really need to understand the root cause. Fair enough?

Basics of Your BlackBerry’s Memory

Your phone can have two kinds of memory:

  • Device memory built into the phone. Exactly 64 megabytes (MB). Used for your phone’s operating system, application programs, storage for messages and logs, and program data (address book, calendar events, tasks, settings, temporary data, etc.). It can also be used to store music, ringtones, voicenotes, pictures, and videos. But it cannot be expanded. Not ever! :(
  • Optional media card–a microSD memory card that plugs into a slot on the side of the phone. Typically 1 to 4 gigabytes (GB). If you have one of these cards, it can be used only to store your media files: music, ringtones, voicenotes, pictures, and videos–nothing else. It cannot be used to expand your device memory, it cannot hold messages, logs, program data, or application programs.

If you take pictures, make videos, or download music, you’re crazy not to have a microSD media card–even the cheapest you can buy. And you need to change some settings to make sure your media gets stored on the media card, not in device memory. More on that later.

What Happens When Memory Runs Low?

blackberry 8130 tumbling hourglass

In the most serious case, when memory runs extremely low, a tumbling hourglass icon will keep popping up on your screen. It might run continuously and prevent you from doing anything with your phone–even shutting it off. You have only one option: to remove the battery cover on the back of the phone and pull out the battery. After waiting about 10 seconds, replace the battery. Still, you may not have much time before you’re in trouble again. So, you’ll need to keep reading to learn how to fix the root cause of the problem.

In a slightly less serious case, your phone may simply respond and perform slowly. The battery-pull trick may be helpful here to recover enough to buy time to attack the root cause.

One of the most common symptoms of low memory is that text messages, email messages, and call logs mysteriously disappear. Or it may be that you think that messagers were never received, when in reality they were deleted almost immediately after reception.

Yet another case of low memory is when you attempt to install a new application, you get an error message that there is insufficient application space.

How Can I Know If Memory Is Low?

blackberry 8130 memory lowWhile your phone is working well enough for you to try this (like after a battery pull), do (press menu key) > Options > Status. Read the value for File Free. On a phone with no 3rd-party apps installed, you may have about 20000000 bytes (20 MB) of free device memory. If you have downloaded and installed numerous apps, you may have about 5000000 bytes (5 MB) of free device memory. Everybody’s phone will be quite different based on your usage and how you’ve customized it. If the File Free value is really small compared to a few million bytes, maybe even approaching zero, your memory is low. And if it’s not low when you first check it, check again later, and again much later. When you’re having a memory problem, memory often seems to slowly disappear, as if it were dripping away like water in a leaky bucket. That’s the origin of the term “memory leak.” It doesn’t mean anything more than the phenomenon of slowly decreasing free memory.

What Causes Low Memory and How Can I Fix It?

One of the most common mistakes users make is to start up too many applications (”apps” for short; programs like the BlackBerry Browser, the Media Player,  BrickBreaker, or apps you’ve downloaded), then forget to properly close them. They keep running in the background, taking up memory space, and possibly slowly consuming more memory as time goes on. New users make a very simple mistake of starting an app, pressing the Escape key (just to the right of the trackball) or the End/Power key (with red handset icon), causing the app to disappear so that you return to the Home Screen. It looks just like you’ve closed or exited the app. But you haven’t! It’s just like on a Windows computer when you minimize a program to the task bar. The program or document is still open and running, just hidden from the desktop. You can pull it back up at any time. Same thing with apps on your BlackBerry! Because your BlackBerry is just like your Windows computer! It is a computer but also a phone–a smartphone.

So how can you know if you’ve left apps running in the background. First, hold down the Alt key (bottom left corner, key with up/down arrows on it). While holding down the Alt key, press the Escape key. You will see on the screen a rectangular window pop up with a series of icons from left to right. If you keep holding down the Alt key and roll the blackberry 8130 application switchertrackball left and right, you can scan across the icons to see what apps are running in the background. This is the Application Switcher. If you release the Alt key, the icon you have selected will return to the foreground, filling the screen. There are several apps that need to run all the time and you can’t close them if you try: Home Screen, Messages, BlackBerry Messenger, BlackBerry Browser, and Call Log (not necessarily found in that order). So don’t worry about leaving them running and finding them in the Task Switcher. But if you find other apps, use the Task Switcher to restore them. Then do (press menu key) > Close or Exit to shut them off. You will have to shut down each app one-at-a-time. [I've had readers tell me they found every app on their phone running in the Application Switcher!]

Probably another common mistake is to take lots of photos and videos and store them in device memory. If you started out without a media card, this is bound to happen. Videos, especially, can fill up memory very quickly. You need to get a media card, and choose the option of saving media to the media card. For example, if you enter the camera, do (press menu key) > Options > Store Pictures: > On Media Card. If you need to move media from device memory to the media card, I recommend using the Desktop Manager’s Media Manager (Roxio). Roxio gets a lot of bashing, and I don’t use it a lot myself, but for moving the media around, I think it’s the overall easiest tool.

I don’t know how common it is for people to store vast numbers of text (SMS), pix/flix (MMS), or email messages, but if you do, that will certainly fill up memory (especially MMS messages). If you think that’s your problem, try doing this: Messages > (press menu key) > Options > General Options > Keep Messages: > (some smaller period of time).

An easy case is when you simply try to add one more app to your phone and you get a message that there isn’t sufficient space for the app. That’s pretty much self-explanatory. Your solution is to delete enough other things from device memory (not the media card) to make room for the new app. Or, you just can’t install it–it’s that simple. You can use the Desktop Manager’s Application Loader (see below) to remove unwanted apps or features (such as support for languages you don’t speak).

Application Loader view of app sizes

Oh–one of the stupidest things you’ll find on your 8130 is a sample video in device memory that takes up a ridiculous amount of space. Don’t wait, delete that NOW (see screen capture above)! If you are an advanced user and want to utilize every last byte of memory, you need to consult a more in-depth information source than this article. See my references at the end.

A great suggestion from a reader (carol, see her comment below) is to check your “database sizes” by doing Options > Status> (press menu key) > Database Sizes (see screenshots below left).

Database sizesI might have named that measure “memory consumed” because that’s more informative (and “database” means something different to me). Note the wealth of information provided (for example, it shows my phone does NOT have a lot of junk stored on it). Note how many types of message databases are revealed. If you are a messaging “junkie” you may have lots of memory consumed there. If you are a browsing junkie, your Browser Data Cache could be cleared to free up some memory. Now, instructions on how to delete each of those databases could get quite lengthy. As readers ask, I may type up how.

Database sizesDatabase sizes

Now we come to some really nasty possible causes of low memory. One is poorly designed 3rd-party apps. Personally, I’ve never had one of those on my phone. However, I did install a very popular, well-respected app named Viigo that almost completely filled up my free memory even before it started running. And when it ran, it did fill up my memory. I ended up with the dreaded constantly tumbling hourglass. See my article on that disaster.

Among all the free or for-pay apps you can download onto your phone, it’s interesting how some are very tiny and some are huge. You really have to pay attention to that. But if you tried everything up to here and memory keeps disappearing, look long and hard at all the 3rd-party apps you run. You could start with a battery pull to start fresh, then just exercise one app and periodically check your free memory. Run it long and hard to see if it’s “leaking” memory. If one passes the test, move to the next. Actually, a quick check can be done by simply googling to see if anyone has posted a complaint about that particular app and “memory leaks.” There’s nothing new under the sun. If there’s a problem, someone has already beat you to complaining about it on the web.

Lastly, one can’t rule out that your phone is defective. I just wonder how many thousands of phones have been returned when the phone was not truly at fault, but rather one of the mistakes I’ve mentioned above. I just know the numbers are huge. I see lots of posts on the web making unsubstantiated claims about BlackBerry Pearls having a “known memory leak.” If such a claim doesn’t refer to an authoritative source that can be checked, it should be flatly ignored.

There is a ton more that could be written about memory problems. Most of what I’ve learned has come from:

I hope by now you have found a solution to your memory problem (if indeed you were having one). In some cases, it takes more time and testing. However, in some cases, the solution was easy (like shutting down your apps after you’re done with them). As always, if I learn something from my readers that requires me to revise this article, I will. But I know there is a lot of good info here because I have used it all myself with success.

Related posts:

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About the author

This entry was contributed by Kelly Carter
84 entries have been written by this author.

199 comments on this post

mgkbull says:
Mar 1, 2008 - 03:03:48

As an employee of Verizon Wireless Customer Service, I can not stress enough the importance of this wonderful article written by Kelly.

I get calls every day from customer’s who are complaining that their smartphone or PDA is responding poorly or keeps freezing. 9/10 times this is from user error, by doing exactly what Kelly talked about. Running every program on the phone will cause nothing but headaches. People seem to forget that our cellphones (even the very first ones) are tiny computers, and they function much the same way the one at home does.

The memory rule doesn’t just apply to Blackberry’s, but any phone that is labeled as smartphone or higher. Standard cellphones manage memory differently, always closing the “app” when you leave the screen (pressing the End key).
Customers thought that they would need a replacement phone sent out to them immediately, but after I explained to them how to fix this problem, they were happy again.

Oh, and something about replacement phones… they are refurbished. Sometimes you end up with a replacement phone that is crappier than the one you have. So make sure that you try to fix your problem first, or take it to a tech at your local cellphone store (direct retail), it just might save you a lot of headache.

And on a last note, one thing I miss about my Windows Mobile phone, was the ability to install applications on the memory card instead of device memory. Hopefully RIM will come out with a software update that will allow us to do this, cause that could prevent us from “micro-managing” our memory.

Thanks again Kelly!

carol says:
Mar 1, 2008 - 07:03:15

Hi, I got my blackberry 8100 last week and have found your blog hugely helpful, even on my older model. I’ve got you on my Viigo now!
One thing I did with my Pearl right away was set my left button to be the app switcher and I use it whenever I’m multi-tasking, which is almost always. Then, if I see there’s something running that I’m not using anymore, I shut it down before memory fade can creep up on me.
Another thing I discovered is that Options – Status – Menu – Database Sizes will show you what’s hogging up the most storage space. Too bad I can’t seem to delete that preloaded video. That must be another one of the 8130 upgrades I’m missing?

Mar 1, 2008 - 07:03:16

@Bull and everyone else,
It’s so great that we have a top VZW rep reviewing my blog articles and providing “inside information” that we couldn’t get anywhere else. You would do well to not only read these blog articles but search the comments for “mgkbull” (or just look for his avatar). Thanks for the kind words and vital tips (esp. about the refurbished phones!), Bull!

Mar 1, 2008 - 07:03:26

Super suggestions–I have incorporated that “database size” tip into an article revision. I used the Desktop Manager’s Application Loader to delete the Sample Video (see my article revision).

Mar 1, 2008 - 08:03:34

Hey Kelly,

Love your posts, I am very grateful to you for them.

Quick question though, I’m loving that theme what is it called and where did you get it? if you don’t mind me asking.

Keep up the great posts!


Mar 1, 2008 - 09:03:50

Thanks! The theme in this article is the standard Verizon Wireless theme–it comes with the VZW version of the Device Software. If you know how to load Java .cod files, I could probably send you the theme.

Mar 1, 2008 - 10:03:17

Thanks so much Kelly! however I am wondering that it probably wouldn’t work as I am on Telus and the theme might be proprietary to VZW.

I will look around though for something that tells me otherwise.

Thanks for your reply

carol says:
Mar 1, 2008 - 10:03:33

Yeah, I know I need to try the desktop manager but I have an old iBook and I haven’t had a chance to find a suitable substitute for it yet. The CD I have says Windows only. I have to drive 20 miles to get a wifi connection … Which is why I got a Blackberry.

Mar 1, 2008 - 10:03:50

I doubt themes care who the provider is. For example, the bPhone themes I write about here install on all variety of BlackBerries, regardless of provider. Let me know if you discover anything to the contrary.

Mar 1, 2008 - 02:03:19

I found the diy vendor unlocking theme method on the pinstack forums here that worked great!


Now my bb looks like yours! Thanks for the help and inspiration Kelly.

Mar 1, 2008 - 07:03:33

Have you looked at PocketMac software for the BlackBerry? See http://www.pocketmac.net.

Jay says:
Mar 1, 2008 - 08:03:34

A new Device Software has been released by VZW on 2/26/08 on their website. It seems to allocate memory a little better than the previous version – at least for the first few hours I been playing with my Pearl since the update :)

Running BBSmart View, Pocket Day, GOOG Talk, Viigo, MemoryUp, and the usual BB programs and memory has been at the 9~10MB level. Prior to the update, memory consistently hovered at 5MB or less.

That said, I have deleted the non essential languages, BB Map(replaced with GOOG Map), the sample videos.

The new version is v4.3.0.97. I believe the original version on VZW Pearl’s (at least mine) was v4.3.0.60. You can tell if you go to Options/About to see what Device Software you have.

Per BlackBerryForums, v4.3.0.97 was released to other wireless providers earlier than VZW. There looks to be a v4.3.0.81 out there as well.

Keep up the good work Kelly!

Mar 1, 2008 - 11:03:44

I had just heard about the new (for VZW) version 97 but am not quite ready to do an upgrade from v60. I was waiting to learn more about what fixes or improvements it was claimed to have. Thanks for sharing your experience with it.

May I ask you a couple of questions?

1. A reader who has only an old Apple iBook and no PC to run Desktop Manager on says she can’t find a way to delete the Sample Video. I’ve already deleted mine using DM/App Loader. Do you remember whether that video could NOT be deleted any other way?

2. Have you felt like MemoryUp has been a good investment? It had nothing to do with the extra memory, right? You’re crediting that to v97.


Jay says:
Mar 2, 2008 - 10:03:56


Unfortunately, I also used DM/App Loader to delete the sample video.

But on the FAQ you linked to, she should be able to erase the sample videos in the following manner:

1. Go to Options >> Advanced Options >> Applications
2. Highlight Blackberry Sample Video
3. Press the menu key and select Delete

I have not tried it out but can reinstall the sample videos to see if this works.

MemoryUp was a okay investment. I knew about the memory issues so purchased it when I got the Pearl. It did delay me having to pull the battery out prior to my update to v0.97. However, I am still figeting around with the advanced settings on MemoryUp. It seems I have said “yes” to resource intensive applications of the program(I never read instructions). Looking back, at MemoryUp’s current price, I think pulling the battery out to reset the Pearl is a cheaper solution.

I did however locate a good add on. It’s called “SoftReset.” It simulates the battery pull. Used it when there are no additional memory to be freed up. You can find it at http://www.geekandproud.net/blackberry-software . It is free and donations are welcome but not necessary.

Oh yeah, I “crashed” the Pearl 2 hours after getting my Pearl home from VZW. If the Browser icon ever disappears from your Pearl, just follow the steps below. It will save you a trip to VZW store.

Options>>Advanced options>>Host Routing Table>>Press “Menu” Button>>Select “Register Now.” Per my conversation with the techician, it just reregisters the phone with VZW.

Mar 2, 2008 - 11:03:17

Very valuable information. Thanks so much for returning to share all that.

I installed SoftReset and am testing it out. Wow–it really frees up a lot of memory, and way easier than pulling the battery. Great recommendation, Jay!

Pennie Terry says:
Mar 4, 2008 - 03:03:12

I have a question that I cannot find the answer to. I am having all my email forwarded from my office email to my Blackberry. I am also receiving everything in the “junk” email folder which is a couple hundred a day. How can I stop this from coming on through to my Blackberry. Any assistance would be greatly appreciated.

Mar 4, 2008 - 04:03:38

What are you using to do the forwarding? Outlook? Your email client’s forwarding mechanism is what needs attention, not your BlackBerry. If you provide details on your email forwarding, I think someone will be better able to help.

Paul says:
Mar 5, 2008 - 03:03:21


I recently purchased a BB 8130 through Sprint. I have used Blackberry in the past but I had to re-aquaint myself to the platform and feel very proficient once again. Your post on memory is very insightful. I deleted BB Messenger in an effort to clean up the device efficiency. When I realized that it is a pretty good program I was stunned to learn that it can’t be installed with less than 16MB of available device memory. I uninstalled a few programs to get over 16MB but I was still unable to re-install BB Messenger. Any ideas why I couldn’t re-install it? Also, can Sprint Navigation be deleted? I have noticed that some programs cannot be deleted. Why is that? Lastly, what would you say is the minimum amout of free memory that should be left on the device for optimal performance?

Thanks and I look forward to your response.


Paul says:
Mar 5, 2008 - 04:03:28


What is the RSS feed for your site to use with viigo?



Mar 5, 2008 - 04:03:07

I can’t say from experience, but I’ll bet the best(?) way to reinstall Messenger is to reinstall your whole operating system (”Device Software”). I’m not an expert on that (yet) but I know that first you would want to back up your phone data using Desktop Manager. And make sure you have what’s necessary to reinstall any 3rd-party apps.

I hope that soon I’ll be doing the OS upgrade that was just released by Verizon (–Sprint users may have already received that upgrade). When I do, I’ll attempt to get some screen captures to document the process and report what I learned. You can find info now on sites like
BlackBerryForums.com although it’s often more difficult to follow. I try to make my blog easier to follow, using screen captures and simple instructions.

I can’t say what an “optimal” amount of free memory is. I could say somewhat facetiously that the optimal amount is the least amount that you can have free without having any problems. But the optimal amount probably would be stated in terms of the “databases” (e.g., saved email) you use, the media you store, any known memory leaks your apps have. All I can say right now is that I’ve seen my free memory drop to 5MB and I’ve not had any problems with it that low.

Stay in touch.

Mar 5, 2008 - 04:03:28

For posts, you can use:

Leche says:
Mar 5, 2008 - 07:03:19

I think I may have some useful information concerning this topic. My call log and sms text were getting deleted. I was getting tired of it because just today they all got deleted 4 time which normally it shouldn’t be so frequently (at least i assume it shouldn’t be) so I got online and found your blogs. I deleted some of the programs I have absolutely no real use for (by the way thank you so much for this extremely useful information! it was truly a great help to me) and I’m not getting the hour glass so often. But when it happened for the 4th time I figured it might be something different. I called my service provider and was informed that it was a programing error in the phone (this is probably only for those who have their pearls through Alltel). Alltel claims they are trying to fix the problems but in the mean time they gave me a tip that they say should fix the problem (I don’t know for sure if its a permanent fix or if it is just temporary) so here it is:

Go to options > auto on/off > enable both weekends and weekdays and set the turn off time for 11:59 pm and set the turn on time for 12:00 am or midnight for those who sometimes can’t tell the difference (like me) > press menu and save > after that take the battery out and put it back in again.

I don’t know for sure yet if it works and I don’t know exactly what all this does, but I felt compelled to inform you of this, in case it isn’t entirely a memory leakage problem.


Mar 5, 2008 - 08:03:53

Thanks for taking the time to type up all that information. I would like to hear back from you how this new trick from Alltel tech support works.

I do not have memory problems on my phone, and I DO use auto power off at night and auto power on in the morning. I do NOT pull the battery, however–what a pain that is. It may be that my auto power off/on every 24 hours is doing some good. I may have to check memory late at night and again in the morning to see if the power cycling is helping.

JSanders says:
Mar 7, 2008 - 12:03:14

Kelly and others, while there is not a RIM-recommended file free number, several years of experience and seeing other users post at which point they do have memory issues, I would advise to keep the file free above 15-16mb file free.

That said, I have seen a Pearl lose its call logs and SMS with 22mb file free, although a rare occassion. The lower you get under 10mb file, the more you are asking for trouble.

Mar 7, 2008 - 03:03:26

Yikes! That means I am at risk, as I NEVER have 15-16 MB free (thanks to all the apps and themes I have loaded to “play with”). Well, I’ll be keeping my eye on this situation.

READERS: JSanders of BlackBerryForums.com knows his stuff–pay attention! The broadest, deepest, and most thorough coverage of BlackBerry (all models) help you can find on the Internet is at http://www.BlackBerryForums.com.

Reggie says:
Mar 7, 2008 - 08:03:54

Is there any way to increase the field of sms text on the blackberry pearl 8130. The field is much smaller then I am used to when texting.

Thanks for any help…….

Mar 7, 2008 - 09:03:13

No, you’re limited to 160 characters–that’s a predefined limit for texting (SMS) on all phones. You previously may have owned a phone that allowed a larger field and split it into multiple text messages. No can do with BlackBerry. You can, however, send a longer MMS message if your recipient can receive MMS (for example, pictures).

L says:
Mar 8, 2008 - 04:03:56

Yes my phone will not start up.After trying to download an all-in-one messenger it froze up and cut off.Every attempt that i make 2 turn it on it just shows the hour glass and cuts back off again.Repeating the same.I’ve tried taking the battery off and waiting and tryin again but nothing..any ideas??

Reggie says:
Mar 8, 2008 - 09:03:54

Thank You Kelly! The information that you provide is unbelievable, I have had “Pearl” since Thanksgiving & have just recently begun having memory issues so thank you for providing all the information on ways to solve that. I have probably made every mistake that has been listed but now I know better!

One thing, I deleted a few things that I’m pretty sure I don’t need but if I need to reinstall something is that possible?

Thanks again & I apologize if this has been answered, I think it has but I didn’t understand ( I’m new )……

Mar 8, 2008 - 09:03:20

If you have pulled the battery and can’t get the phone to come up, that sounds bad. Make sure after you replace the battery you wait a LONG time to make sure the phone has a chance to recover. I have had to wait many minutes–I can’t remember exactly how long, as I walked away and came back later to check the phone–before it came back to life (after something had gone wrong and I was trying to fix it).

I’m writing an article today about an operating system (OS) upgrade (specifically for Verizon Wireless phones). You may need to wipe your phone and reinstall the BlackBerry operating system (”Device Software”). It’s a pretty serious exercise for most users, so I’m reluctant to advise you to do that without knowing more.

If you run out of options, come back later and to check if my article is completed and see if you feel comfortable doing something as complicated as the OS reinstallation (or upgrade, if it’s a new version for your phone). I know you’re frustrated with your phone not working. Sorry!

Ana says:
Mar 9, 2008 - 07:03:12

Hello Kelly,
I found that my major memory problems had to do with Viigo and Google Maps. It seemed Viigo was not clearing its cache after I exited the program. I ended up deleting it and transferring my feeds to the BlackBerry browser. Now I can delete the browsing history and cache manually from the Options menu and not worry about my memory running low due to that. I do miss Viigo though. It had a nice layout for feeds. I might give it another shot in the near future, but I want to monitor my available memory without it for now. GOOGLE MAPS is such a great program. I didn’t delete it. I found it has a reset button which deletes the cache. Unfortunately, it deletes locations set as favorites, too! I didn’t mind so much since I typically save my favorite locations on the Sprint Navigator. Very handy. (Navigation comes with the $30 Unlimited Power Vision BlackBerry Pack for Sprint- unlimited data, unlimited text messaging, GPS, etc.. I hear Verizon makes you purchase their VZNavigator (sp?) to be able to use GPS. Is this correct?

I also downloaded the Soft Reset program. Works great.

Other than that, my phone memory is around 13-12mb with Opera Mini 4, Sprint TV, Sprint Navigation, Google Maps, AIM, Yahoo! Messenger, Sprint Music Store, On Demand, Lingo, Sudoku, + the other programs that come already installed.

So many programs, so much memory still. It’s easy to point the finger at Viigo. Hmmm…

Mar 9, 2008 - 07:03:47

I’m glad you returned to share that very detailed and very useful information. I just reinstalled Viigo after having removed it to make room for some apps I was experimenting with. Did you read my post on upgrading the BB OS to I’m watching to see if it handles memory better.

Yes, Verizon disables GPS unless you pay $10/month for VZNavigator. I’d rather buy a GPS unit (as low as $50) and use Google Maps with GPS for free. I don’t really travel enough to new places to need GPS, but it would be a fun “toy.”

I’d love to hear about apps you use that I don’t: AIM, Yahoo! Messenger, On Demand, Lingo, etc. I’m searching for new, interesting stuff to learn and write about. Right now there is a huge thirst for info from brand-new BlackBerry users who need very basic information. So, I have some things in progress for that. Anyhow, suggestions are welcome.

Stay in touch!

mr.c says:
Mar 10, 2008 - 11:03:35

What’s with the “Event Log” (on your BB main screen, hold ALT and type LGLG) — mine is a massive list — top to bottom – and only 3 hours with of ‘event’ listings… there is something being generated every couple of minutes.

You can use the menu key and clear this log – but does anyone know any way to control what is being logged? It would seem that could help out significantly. ?

Mar 10, 2008 - 02:03:04

mr. c,
I’ll have to look into this. It reminds me of server logs I’ve had to look through at work. Massive logs, most of which is totally not interesting. I would hope each entry takes up only dozens of bytes versus kilobytes, so there should be room for a LOT of entries before it becomes a problem. But, still, the log needs cleaning from time to time.

Thanks for bringing this to my attention.

Alvin says:
Mar 12, 2008 - 05:03:10


Thanks for this article. I just got my blackberry 8130 through Sprint a couple of days ago, and I have been spending a lot of time playing around with it. I came to your article when emails/texts started mysteriously disappearing from my blackberry. Memory leaks!

A couple of things I thought were interesting.

1) I can not get to Options > Menu Key > Database Sizes, as Menu Key is not a list item. Any body else see this?

2) Through my desktop manager, I can not see the applications installed with the blackberry, just the applications that I have added. (The checkbox is grayed out for “List Additional Applications….”

3) I looked at Options > Security > Memory Cleaning. Any idea what this does? It comes defaulted to Disabled, but I have enabled it. Not sure if this will help.

4) I connect my yahoo account directly, and response is great. I get my emails before I get them in yahoo. However, I link into my work account, and response time is horrendous. Typically, I have to wait anywhere from 10-20 minutes for them to show up. Work does not have the Enterprise BB Server, I have going through Exchange WebMail. I do eventually get the messages, but the delay is unacceptable. I played around with everything. I thought I had solved the problem by refreshing my Service Books-and that worked for the first hour or so. Now it has reverted back again to the lag. Frustrating. Seen this before?

5) I downloaded the Yahoo!Go Application, and it’s pretty nice. However, I have a feeling that this is contributing to memory leaks-I dunno though.

I’ll update you as I find out more.


Alvin says:
Mar 12, 2008 - 05:03:16

One more thing as well.

Since I have only had my blackberry for 2 days, and my messages are already being deleted, I’m curious to see how much emails can actually be stored?

If the memory is only 50.46Mb, and you get an email for an attachment that is over 50Mb, how does that work? Or do attachments not count?

I see the default for keeping messages is 30 days. Anybody have any success for keeping messages forever?


Mar 12, 2008 - 06:03:53

Forgive me, but my terminology was unclear. By “Menu Key” I mean press the Menu Key. You’re right that it looks like I mean a command in the menu. I’ve wondered if I was causing confusion doing that, and it looks like I am.

About Memory Cleaning, from the User Guide: Memory cleaning is designed to delete sensitive data from your BlackBerry® device memory. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and data from certificate and key searches.

I can’t answer (yet) your other questions. My Desktop Manager doesn’t behave the same way yours is. I hope another reader can come by and shed light on that.

Thanks for leaving such detailed information.

Mar 12, 2008 - 06:03:22

Emails with attachments of 50MB are definitely a problem. I’m guessing an attachment like that would simply be stripped off the message. Attachments definitely will be counted against your free memory. Hopefully in the future, BlackBerries will be able to take better advantage of the Media Card.

I’m a big fan of holding on to old emails (especially for political CYA), but I wouldn’t consider that for my phone. Rather, I’d leave that to either the mail server (if using IMAP) or my own computer (if using POP).

Alvin says:
Mar 12, 2008 - 07:03:58


Thanks for the feedback. I guess I’m still a bit confused by the “Menu” key. Is that your main menu, so that you have all your icons then? If so, I still do not see Database Sizes. I can’t find the Database Sizes anywhere.

Also, another thing-and this is maybe me just not playing enough yet, but, I can’t seem to link ring tones to each individual user in my address book. I know that this can not be the case, can it? The only option I have, is to go to my ring tones, and when I bring up the menu for each individual ring tone, I get the option of Set as Ring Tone-and it will be that globally for my entire phone!


Alvin says:
Mar 12, 2008 - 07:03:05

I found the database sizes…

It’s Options > STATUS > > Database Sizes…

If you can write up how to delete a database size now, that would be very helpful. I seem to have 3 calendar entries in mine.

Mar 12, 2008 - 09:03:11

I’m glad you asked because I just discovered the answer today. Using Desktop Manager, enter the Backup/Restore feature, and click the Advanced button. There, you can select an individual database (e.g., Calendar – All) on the Device side, and click Clear to erase it. I would advise you always backup the database in question before you erase it in case you later discover you should NOT have erased it.

I just learned this when I needed to erase my entire BlackBerry Calendar so I could re-sync it with Google Calendar using Google Sync. The aforementioned technique was far better than attempting to delete all the Calendar entries by hand.

Jay says:
Mar 12, 2008 - 11:03:39


Desktop Manager – Have you installed the Device Software? Just wondering.

Custom Ringtone – Go to address book >> just hightlight the contact you wish to assign a ringtone to >> press the menu key >> scroll down to add custom ring tone.

Hope this helps!


Nick says:
Mar 13, 2008 - 01:03:30

A great suggestion from a reader (carol, see her comment below) is to check your “database sizes” by doing Options > Menu Key > Database Sizes (see screenshots below left).

Am I an idiot? I cannot find the database sizes. When I go to OPTIONS and then go to MENU, the only thing that pops up is the CLOSE option.

I’m having a few issues with my month old 8130… and I’m sick of seeing that freakin hour glass!!


Nick says:
Mar 13, 2008 - 01:03:53

I lied… I can’t find the database sizes… Only the file free and file total are under status.

Mar 13, 2008 - 02:03:35

Database Sizes is under Options > Status > (press menu key) > Database Sizes. (I had to fix a typo in my article. Sorry)

P.S.–to get some temporary relief from the tumbling hourglass, try pulling the battery, wait, replace. That might buy you some time.

Barbara says:
Mar 14, 2008 - 07:03:04

Thank you for the post on disappearing text messages. I’ve had my 8130 since December and this is the first time I’ve had that problem. So now that that is resolved. I have one other question that you alluded to in an earlier log.

Why is it that everyone else in the world can attach a picture on a SMS text but Blackberry users? And then I heard somewhere that some Blackberry users can do this if they have Verizon Wireless (I am with Sprint).

Unfortunately, everyone I know has Treo’s and other phones (some not so smart – but evidently smarter than my Blackberry) but they can attach pictures to a text message. Am I doing something wrong or did Blackberry get over on us on this one?

Mar 14, 2008 - 08:03:02

[PostScript, March 15, 2008: Barbara, you need to read comment #49 just below this one. Disappointingly, it's true that Sprint has disabled your phone's ability to do MMS.]

Actually nobody can attach a picture to an SMS (text) message. SMS is purely a text messaging protocol limited to 160 characters. If you want to do what LOOKS like attaching a picture to a text message, do this with your 8130:

1. Look up someone in your Address Book. Let’s say it’s John.
2. Press the Menu Key and select “MMS John”.
3. Type a subject line and a message body.
4. Press the Menu Key and select “Attach Picture”.
5. Choose a picture from what’s on your phone.
6. Press the Menu Key and select “Send”.

What you’re really doing is sending an MMS, not SMS, message. Most people don’t even concern themselves with the details of SMS versus MMS. Maybe non-BlackBerry phones don’t even make that distinction, making it appear that their owners are sending pix with text.

I am a Verizon Wireless user, so I know it works for that provider. Please tell me Sprint doesn’t restrict you from doing MMS!

Sean says:
Mar 15, 2008 - 05:03:22

Hey again, Kelly… STILL loving this blog every day!

And Barbra – bad news.

What you’ve just alluded to is a SPRINT issue. Much to my disappointment as well, Sprint does NOT currently support MMS on the Pearl. (Kelly – when we Sprint users follow your instructions above – picking an individual in our address book and hitting the menu button – we don’t have an option to “MMS” somebody, just to “SMS” somebody).

If you Google “Sprint Blackberry MMS,” you’ll find a whole bunch of links to other disgruntled end-users in the same position. Who’da thought this wouldn’t be available on what amounts to a pretty high-end phone? The worst part is that MMS messages that are SENT to us go through Sprint Picture Mail, which doesn’t seem to work on the Pearl, either. Yeesh.

The OPTIMISTIC rumor on the street is that the next upgrade to the device software may correct this problem (and it IS a problem), but I’ll believe it when I see it.

KELLY – On a completely different topic – I tried using my 8130 in the car the other day for directions down to Pennsylvania – about a four hour drive from here. I used BBLight to keep the screen on during the trip so that I could easily see upcoming turns whenever I needed, and kept the sucker plugged into the lighter during the entire trip. Disappointingly, by the time I got to PA, my battery was just about done anyway. Have you noticed this in your experience? I’m just wondering if the use exceeded the phone charger’s ability to, well, CHARGE. I’d think, though, that while it was plugged in, it could just use that power instead of using the battery. Anyway, let me know what your thoughts are…


(And good luck Barbara – You’re not alone!)


Mar 15, 2008 - 06:03:11

Thanks for sharing the bad news about Sprint disabling MMS on their Pearls. When are wireless providers going to learn that if they want to develop brand loyalty, they should ADD value, not TAKE AWAY value? I do hope they retract that misstep.

About your battery discharging: Sean, I’m glad you asked this because it gives me a chance to remark on something I think I discovered. As you know from my article, I sometimes rubber-band my 8130 to my satellite radio receiver that is mounted on my dash, and plug it into my charger to keep it running. Well, I discovered that if I leave my satellite radio on, it does get warm, and that heat warms up my Pearl–well beyond any temperature it normally reaches. One day while doing that, I noticed the little “charging” icon was showing just a half-depleted battery icon. I checked to see if my car charger was not connected well at both ends, and it seemed to be fine. Long story short–I think my Pearl quit charging because of the temperature. After I let my Pearl cool off and reconnected it, the charging icon was back to normal. Because of my background in electrical engineering, and my respect for RIM designers, I think it’s highly possible that there is a thermal shutoff circuit of some sort to keep the battery from overheating and damaging itself and the phone. I wouldn’t be surprised if it’s not designed to quit charging if it gets too warm. That would be a smart design from an engineering point of view. It may also be true that some “natural” process, rather than design, accounts for the battery not charging because of elevated temperature.

So, I wonder if your Pearl got too warm, like maybe it was in the bright sunlight? You could try an experiment while driving and occasionally pull over to check the charging icon to see if the phone has quit charging.

Another possibility is what you were thinking: the charger can’t supply enough current to replace the charge being lost by running the phone with Google Maps. I’ve probably never run mine much longer than an hour at a time in the condition we’re discussing.

We should get to the bottom of this. Let’s stay in touch on what we learn over time.

Sean says:
Mar 16, 2008 - 05:03:59


First: Very well said with regard to the pervasive theme that just seems to keep rearing it’s ugly head: vendors who cripple devices for their own benefit. One of the reasons I chose Sprint over Verizon here was the fact that I really didn’t like the way they disabled the GPS function, requiring customers to pay the additional $10/month for that service – even if its just on principle.

Second: I’ll keep you appraised of the battery situation… I, too, first thought that my charger connection must have become “loosened” and that that was the reason the battery was running down, but further investigation revealed that I was all hooked up and the indicator showed “charging” the entire time. It’s very rare that I use this for any sort of lengthy trip, but I’ll give it another test as soon as the opportunity presents itself. It’s good to keep in mind, I suppose, for any user who may be considering this as more than an occasional-use GPS unit.

Thanks again for your input – and I see you’re quickly closing in on 100,000 hits here… Great work & congratulations (in advance)!


Mar 16, 2008 - 07:03:19

Thanks for the info. I just ordered myself a Bluetooth GPS unit, so I hope the battery issue doesn’t bite me the one time I really need all this to work for me.

Yeah, the hits keep adding up. I really never expected anything like this to happen. I mean this site doesn’t hold a candle to the “big boys” but it has exceeded all my expectations…well, I didn’t really have any expectations. I’m really enjoying it so far, although it is taking way more time than I ought to be putting into it. This was the first weekend in a while I haven’t completed a new article. I have several in the works, but just couldn’t push it over the goal line.

Enjoy our converstions!

Arturo says:
Mar 18, 2008 - 11:03:46

Thank you for your fantastic blog!

I’ve had memory problems on my 8130 for the past two weeks. I was down to ZERO.

I did everything suggested here and it freed up at least 10mb.

Thanks again!

Mar 19, 2008 - 04:03:57

Glad it helped.

Nick says:
Mar 21, 2008 - 09:03:28

I’ve had my Pearl less than a month. When I go to Options > Status: it says File Free: 0 Bytes.

I have a few themes installed and thats about it. I don’t think this can be correct. What do you think?

Mar 21, 2008 - 09:03:48

Sadly, it’s entirely possible–it’s not the first time I’ve read of it from a Pearl owner. Some themes are actually much, much larger than applications, so you might be surprised. (Check the size of your themes using Desktop Manager’s Application Loader, if you have that working.) Since you’re at 0 bytes free, you need to take some quick action or you’ll end up losing something valuable (e.g., an email or text message). Follow all the suggestions in my article. If that doesn’t free up 10-15 MB, I’d follow one of the links I provided for higher-powered (read, more difficult to follow) web articles about “optimizing” memory.

Recently, I’ve been playing with a new Bluetooth GPS unit, running Google Maps and BlackBerry Maps for almost an hour continuously. Somebody there is eating up quite a bit of memory.

I downloaded (and donated $10 for) a free app named SoftReset from http://www.geekandproud.net/blackberry-software/. It’s an outstanding app that you click and it simulates a battery pull to help you recover from a number of potential problems. I highly recommend it (and a donation–we need to support people who develop and sell useful and reasonably-priced apps).

Let me know how your memory story unfolds.

Britt says:
Mar 21, 2008 - 04:03:34

Thanks for publishing such a great article! This really helped clear up my problem with my constantly tumbling hour glass! Appreciate your help and informative tips.

Mar 21, 2008 - 05:03:02

Glad the article helped. You’ll have to stay on top of your memory usage, however.

Mark says:
Mar 25, 2008 - 01:03:44

Hi All,

I have had similar memory leak issues on my BB Curve 8300. It went down to zero, I have cut down on Vigo feeds which seems to help, and I tend to e-mail myself the articles and delete them once I have read them. I have also deleted some apps, i.e. BB maps to free up further memory.

I am down to about 14mb now, and need to free up more to get well above 20mb.

I am using Mac 10.4 with pocketmac, and have installed some 3rd party apps which I would like to remove, but I can’t seem to uninstall these apps??

Can anyone give me advice on this issue?



Mar 25, 2008 - 06:03:19

I’m wondering if the amount of free memory you need to avoid problems is dependent on the model. JSanders of BlackBerryForums.com recommends keeping around 20MB free, but I suspect his tip refers to BlackBerry models in general. My free memory hovers around 9-12MB and I don’t have problems.

Can you provide more information on why some 3rd party apps can’t be uninstalled? You should be able to delete them from within the phone itself, so having a Mac (and not being able to run Desktop Manager) shouldn’t be an obstacle.

It seems that Mac/BlackBerry owners need their own specific site/resource for dealing with their unique problems. Do you know of any existing site that is helpful?

Keith says:
Mar 25, 2008 - 08:03:35


I was having issues as you so aptly described them in this article. In an effort to remedy the problems, I procured a memory card. However, I am still experiencing problems with deleted text messages and call logs. I arranged the phone so that pictures and other media saved onto the memory card. I also checked the ’status’ under ‘options,’ and I believe that there is sufficient space for saving of messages, etc. Now, the only text messages that remain on the phone are the one’s that I have designated to be saved. Is it possible that saving the messages is a requirement of the phone that I have overlooked? I am assuming that it is not, given the fact that you can change the longevity of the save time for texts. Do you have any further suggestions to repair this problem. I would appreciate any feedback that you are able to provide.


Mar 25, 2008 - 08:03:10

Sounds like you’ve taken some prudent actions. I would like to know how much space you have free (Options > Status). Check the “file free” value before, then after, a battery pull (remove battery, wait 10 seconds, replace battery). If that shows a huge jump in free memory, then something unusual is certainly filling up your memory. Make sure you’ve checked all the stuff mentioned in the article–are you leaving apps running in the background? have you checked the Database Sizes?

Keith says:
Mar 25, 2008 - 08:03:25

Hey Kelly,

I have taken the above actions, including ensuring that there was not multiple applications running at unnecessarily. I also looked into the Database Sizes and found that it was virtually idntical to the screen shots that you have provided. I don’t believe that I have unnecessary programs, or ones that use an excessive amount of space. Both of these suggestions worked well, particularly that regarding closing apps. Now… I also completed the battery pull that you suggested. It looks as if that may have helped in a big way. Prior to that, I had around 2 MB of free file space. Following the battery pull, I am working with close to 10 MB. Do you think that is sufficient space to fix the ongoing deleted call log / message issue? I read in an earlier portion that it has been recommended by some folks that 20 MB is an optimal amount of memory to have free at a time to ensure that the phone runs properly. I don’t know what other options exist for me at this point, given that I have only added two apps. Please let me know if I am on the right track. Thanks for your continued help Kelly.


Mar 25, 2008 - 03:03:07

Sounds like you’ve done a great job, and the feedback you just returned with really shows that. My 8130 free space seems to vary between 5MB and 12MB. It recently got as low as 5MB when I was running Google Maps and BlackBerry Maps simultaneously with a new Bluetooth GPS I’m experimenting with. I ran them both for close to an hour. I’m not sure I’ve EVER had a single message disappear. Now, to be clear, I don’t keep a huge call log or backlog of old emails. I keep my inbox and logs clean, although others prefer to keep a lot of old stuff. There’s no one right way. I think the recommendation to keep 20MB free is simply impossible, at least for me. At the moment, I have one custom theme installed, and these optional apps: Opera Mini, Google Maps, Google Sync, Viigo, Google Mail, Berry411, BBLight, SoftReset, Facebook, FindMyBerry. From the standard stuff I deleted all foreign language support and the huge Sample Video. I could do without all the 3rd party apps, but until I know they’re causing a problem, there’s no reason to delete them. To the best of my memory, I have NEVER had 20MB free. 15MB is the most I remember ever seeing. Keep in mind I’ve only had my 8130 less than 4 months. This blog has only been truly “active” for about 3 months, especially the last 2 months.

One thing I am doing that might be helping is that I do Auto Off at night when I sleep and Auto On before I get up. Maybe that power cycling cleans up some stuff.

Why don’t you keep an eye on your free space since the battery pull and keep a little log to see what it does day-by-day? I’d love to continue this conversation to see what you learn.

Megan says:
Mar 26, 2008 - 08:03:11

I really appreciate your information on the pearl. Your information has helped me greatly. I recently got a pearl, and the face of it is already scratched. It isn’t bad, just enough to be annoying. i would like to get it fixed, but I’m not sure who to contact. I have also read about buying new housing for it, but I’m not sure if that is even wise, or how difficult it would be to replace on my own. Do you have any suggestions?

Mar 26, 2008 - 09:03:20

Glad you’ve found some good info here. Feedback like yours is largely what keeps me going.

Check out the RELATED LINKS section of the blog. SeidoOnline has some cool accessories. I wish I had bought something to keep mine in better shape, too. The other day I was running across a parking lot in the rain. My 8130 slipped out of its case, hit my knee and went shooting across the pavement. Got all scratched up. Only 4 months old. So, I wish I had bought one of those skins that’s kinda like a little SCUBA wetsuit. Maybe put on of those protective sheets over the screen, too.

Check out this link for a story about removing scratches from a display: http://www.eham.net/articles/14699.

Keith says:
Mar 26, 2008 - 12:03:32


Thanks again for your reply and corresponding input. I must say that without this blog post, I would certainly be at a loss on methods to fix my recurring deleted messages issue. You have done a tremendous job spelling out the recommended remedies here, and pertinent info on apps, etc. in the other posts.

I have kept an eye on the memory on my phone and it looks like it is hovering right around 8MB, which seem about right, given that i added some things since I last filled you in. Further, the texts and call log have not disappeared, as was the problem before. Fantastic!

I do, however, have a few other general questions some simple serttings that I have been unable to locate.

1 – Is it possible to change the tone for notification of text messages? I have searched and searched, but I have been unsuccessful. I have a feeling that its right under my nose, and I have just overlooked it in my quest.

2- My phone’s back light, including that of the screen and keyboard, dims and re-brightens on a fluctuating basis. I looked at the ‘keyboard/screen’ portion under the ‘options’ section, but I have not been able to fix this to stay lit (and bright) while in use. Do you have any suggestions?

Sorry that these questions do not relate directly to this post. Look forward to your input.


Mar 26, 2008 - 02:03:01

Glad your memory situation has improved.

Answer 1: This is my least favorite part of the Pearl because it’s just too complicated for my needs. From the Home Screen, click Profiles. Scroll to the bottom of the screen and click Advanced. Here you can edit an existing profile to change the notification tones, or you can create a new profile and customize it entirely to your taste. It’s just a bit overwhelming all the settings and options that are available. BTW–to edit a profile, scroll over it so it’s highlighted, then press Menu key and select Edit.

Answer 2: I think I’m right in saying that there is a light sensor that peeks through the same opening that the LED shines through on the front of the phone. If you put your finger over it to simulate darkness, it dims the backlight a bit. If you allow bright light to enter it, it brightens the backlighting. Something like that. That’s why it “fluctuates.” You probably saw that in Options > Screen/Keyboard you can set how long the backlight stays on before going off. There’s a setting I’ve never tried that might control the “fluctuation” I just mentioned. It’s that last setting, “Automatically Dim Backlight” (on/off). Have you read my post on the BBLight app? I find it useful for keeping my backlighting on under special conditions.

No worries about a question being “off-topic.” I’m not like those forum moderators who get so torqued about a thread of discussion getting “contaminated.”

Have enjoyed our conversation thus far, Keith.

Victoria says:
Mar 27, 2008 - 05:03:06

I wish I had seen this article before. I was having this problem and VZW had to replace my phone and they ended up losing my memory card! If it happens again now I know where to go.

Mar 27, 2008 - 06:03:35

Sorry about the lost media card. Come back here even before you have trouble–I try to have articles about stuff other than just resolving problems.

David says:
Mar 30, 2008 - 09:03:01


I’m considering the 8130 since I will be switching to Verizon via my new employer. I’ve used the Treo for several years and am now intrigued by BB. I’ve read your blogs and found them extremely informative. Do you feel the 8130 is the best overall SmartPhone from BB, and the best choice currently available in all SmartPhone categories?

Are you aware of anyone who has used the 35mm jack to plug in to their car stereo for hands free use and if so, how well does it work?

Thank you for your support!


Mar 30, 2008 - 09:03:45

The choice of a cell phone is so personal that I can’t say which would be the best for you. I’m certainly happy with my choice of the Verizon Pearl 8130. If I wanted a bigger screen, I’d have chosen the Curve, but I really like the smaller overall size of the Pearl. I couldn’t make a fair comparison with the Treo or similar smartphones since I haven’t owned one or even played with them in stores. Sorry.

No, I haven’t heard of anyone plugging their phone into their car stereo for hands free use. I’ve heard of people using a Bluetooth connection in their cars and they report they really like that.

If you do make the plunge into the 8130, it would be great if you later report back how it compares to the Treo.

David says:
Mar 31, 2008 - 10:03:03

I will certainly do that Kelly, thanks again for your insights.

Denny says:
Apr 1, 2008 - 01:04:33


I have check your blog and through most and they have worked. But when I check the status of my memory it say 0

Denny says:
Apr 1, 2008 - 01:04:16

…continue…. File Free reads 0 Bytes
File total :50462720

that mean anything?

Apr 1, 2008 - 01:04:32

File Free = 0 means that you have NO free memory. The article above is perfect for you. The first thing you should do is remove your battery, wait about 10 seconds, then replace the battery. Check your free memory and you should have some free memory now. But it will not last if you don’t continue to follow the instructions in this article.

If you don’t correctly close out applications, they will remain in memory and they will continue to “leak” (use up) more memory. Eventually all your free memory will be gone. Then your phone will start deleting things to free up memory so the phone can continue to operate. The first thing it will delete is old messages.

Let me know how you progress with this problem.

Denny says:
Apr 1, 2008 - 01:04:00

Wow you are quick! Thank you.

Open Now are Messanger (Blackberry) Call Log, Home Screen, Browser, Messages, and Options.

It took about three minutes for it to ‘reboot’. Normal? ( I have had this since this morning ( 6 hrs )). And I just about went back to Verizon until I read this. So thank you ahead of time. The only thing I have added to my Pearl is a 3 gig card and a Yahoo! download because I know no better. How do I go about getting that off? Through the Desktop Manager or is there a Control Panel Add/Delete Programs function?

My concern here is what you listed above. Loss of a Call Log and Messages. I am a recruiter (HeadHunter) and I need to know what calls I miss and such. And I would get calls and could not retrieve who called!!! grrrrrr!!!!

Issues – thanks a ton.. so far.


Apr 1, 2008 - 04:04:13

What you had open was OK (in fact, you CAN’T close them, except for Options, which is pretty harmless to leave open, but there’s no good reason to leave it open).

Your reboot time for a battery pull is normal. That means it’s a really good reset that cleans up a lot of possible trash (leftover junk in memory, etc.).

You should be able to delete the Yahoo download thing by doing Options > Advanced Options > Applications, and deleting it there.

Perhaps you haven’t learned about the Application Loader of the Desktop Manager. If not, prepare yourself for one of the rudest surprises. If you’re like most of us, your provider didn’t give you all the information you needed. Critical information. I prefer to refer you to my article on this: http://blackberry8130.wordpress.com/2007/12/31/blackberry-desktop-manager-wouldnt-install-applications/. You can use the App Loader to uninstall your Yahoo thing. You can also use it to remove a number of unnecessary things from memory, the most ridiculous of which is a huge sample video. You REALLY need to get rid of that sample video because it will free up almost 3MB of memory. If you can’t get this done, ask me again for help.

I’ve been helped several times by recruiters in my life, so I’m glad to assist so you don’t lose any messages.

I also highly recommend a free (donation possible) download called SoftReset by GeekAndProud.net. It’s an app you can download over-the-air (OTA) quite easily. It doesn’t take up hardly any memory. Clicking the SoftReset icon does the same thing as a battery pull. Do that about once a week and you will recover lots of memory. At least that’s what I’ve been doing.

P.S.–People who know more than I recommend you keep 15-20MB of free memory. That is just impossible for me; I don’t know how it’s possible for ANYbody that installs a few apps and themes (BTW–themes can be HUGE, so beware). My free memory hovers between 5-12MB, and I don’t lose any messages. I don’t keep that many either, so that may be a factor.

Lisa Honeycutt says:
Apr 2, 2008 - 02:04:31

I read this article, followed all of the advice, and now I have a question…I do not have any downloaded apps on my phone. I have all my pictures and videos stored to a memory card (and I don’t have many of those anyway). I have closed all of the programs that I can close.
As of this moment when I look at my phone status and go to file free I find the following number: 9300091 out of the regular 50462720.
Also, when I follow the above advice and review the database I find database sizes listed as 596.7K

Am I one of the 1% with a true memory problem or am I missing something. My phone memory just seems to keep draining and I delete most of my emails and texts as they come in.

HELP, if you can!!!!!

Denny says:
Apr 3, 2008 - 02:04:27


Everything worked out great. I am becoming more and more familiar with the phone and your “clues” have help my friends as well. So thanks again!!!

Apr 3, 2008 - 03:04:18

Glad things worked out.

Apr 3, 2008 - 03:04:33

Sorry about the delay in responding. I had a lengthy reply typed to you using my phone but I pushed a wrong button and lost it all. What a klutz I am!

You sound like you’re doing all the right stuff so far. Memory-wise you’re actually better than I am with my phone, yet I’m not having any memory problems.

Can you give me a better idea of your typical usage? Meaning, what standard apps are you using day-in and day-out?

Before you rush to swap your phone, I’ve been warned that providers usually swap you for a refurbished phone. So, unless you can get a known brand new phone, I wouldn’t accept a swap.

Lisa H. says:
Apr 4, 2008 - 09:04:09

Thanks for responding…typically I use my phone like a regular phone. I got the Blackberry so I could check email and have my calendar handy at all times– the person who sold me the phone set up my email account for me. However, because of all the problems I have had with the memory I usually delete most of the email as soon as I get it and I don’t save much of anything.
Do the numbers I posted make it seem like I have a phone that needs to be replaced? I understand that I don’t want a refurbished phone for sure, but I also don’t want a phone that I can’t use the way i should be able to.
I would like to download a few cool applications, but at this point I’m afraid to even have my text messages hanging out too long because twice I had the problem where they started deleting my texts as soon as they came through…I actually got in a fight with one of my friends when it happened the first time because I thought he was lying about texting me ;) Oopsy.
Any suggestions you have I will be grateful for!!

Laura says:
Apr 4, 2008 - 10:04:43

Thanks for the great info!!! I’m hoping you can help with this because it’s driving me nuts.
Is there any way to increase the size of the call log? Memory isn’t an issue- I have 12.5+ MB free out of 50 total and don’t run anything other than Google Synch, have very few e-mails on there, etc. But, the call log only shows the last 10 numbers and it’s so frustrating because invariably I am looking for call #11. I’ve never had this issue with prior cell phones. I didn’t use my last BB as a phone so I’m not sure if this is a RIM standard or if there’s a way to increase how many numbers are stored in the log. It would definitely make a big difference toward preserving my sanity.

On a totally unrelated note, thanks for the info about the app switcher! It freed up over 2.5 MB on my device but the one issue I’m running into is that I can’t close BB Messenger. Does it need to be deleted altogether using the desktop software or is there some way to close it on the device?

Apr 4, 2008 - 10:04:01

You haven’t revealed to me ANYthing that would account for excessive memory usage. You might be a candidate for swapping phones, although the engineer in me really wants to know WHY it’s happening. You are certainly not alone, but then I’m also aware of many people who have swapped phones when something THEY were doing were the real cause of the memory problems. That’s not the same as saying they are to BLAME, because these phones ought to do a better job of not allowing memory leaks to happen regardless of how we owners choose to use them.

If you truly aren’t doing anything out of the ordinary, do consider asking for a NEW phone and see if that solves the problem. I’d love it if you’d come back and update us on your results.

Apr 4, 2008 - 11:04:21

I have only a moment to reply. I don’t know of any way to extend the Call Log. The User Guide says it is limited to 30 days of logging. No mention of changing that anywhere that I can find. No mention of saving the Call Log anywhere, either.

About BB Messenger, you can’t stop it from running, so you’ll always see it in the Switcher. You can choose to remove it entirely, if you’re sure you’ll never want to use it. I think that can be done in the Desktop Manager’s Application Loader. Also looks like it can be deleted by doing Options > Advanced Options > Applications, and deleting the entry for BlackBerry Messenger.

Nicole says:
Apr 6, 2008 - 01:04:51

Kelly! You are amazing! I was having these exact problems with my BB and with your simple instructions, it is running much more quickly. When I looked almost every application was running. Thanks so much for the great advice again!

Apr 6, 2008 - 06:04:14

It’s so nice to hear when a post is in the right place at the right time for the right person. Glad it happened for you.

AJ says:
Apr 6, 2008 - 01:04:57

New BB owner. Love the site. Really appreciate the time and effort to impart all the knowledge.

I tried the BB Desktop Manager, but I didn’t see the Sample Video anywhere. Also it only lists the apps that I downloaded (GOOG Maps, Sudoku, Opera Mini, etc) and none of the pre-loaded ones (BB Maps, Messenger, etc).

From your screenshot above, I can see apps like Brickbreaker listed, but I don’t see it. Any ideas?


Apr 6, 2008 - 03:04:42

I’ve had the same experience. As I was in the midst of troubleshooting one problem or another, I removed and reinstalled both Desktop Manager and Device Software. After doing that, I was able to see all the other apps. Can’t really say exactly which action cleared that up–my guess is that reinstalling the Device Software did it. It’s easy enough to try, especially if you still have the original download. If not, you can re-download. Use Windows Control Panel to remove the existing Device Software (or Desktop Manager if you try that one). Then reinstall. Let me know if you have the same good fortune I did.

Denny says:
Apr 7, 2008 - 04:04:39

Ok. Since you have been so helpful!!!….

Is there a way I can turn off this “dang nabbit” green flashinh light? I feel like I an standing on a corner in Windslow Arizona at night ….blink…blink… but it such a fine sight to see…

AJ says:
Apr 7, 2008 - 06:04:32

Thanks. I’ll try that and let you know how it went.

Apr 7, 2008 - 06:04:52

Not a problem! Do Options > Screen/Keyboard, and set LED Coverage Indicator to Off. Glad I rescued you before you got hypnotized or something.

Denny says:
Apr 10, 2008 - 09:04:08

Ok. You have been great and I do appreciate all your time and effort. Verizon should be paying you.. now I have one more easy question. How do I get my Pearl to start spitting out twenty dollar bills?

Apr 11, 2008 - 03:04:22

And you think I don’t have the answer to that? First, I need to demonstrate for you how it’s done: YOU start sending my Pearl $20 bills every day. I accept PayPal, too–same thing, right? Observe how my Pearl is now creating a flow of $20 bills per day. OK–that’s how it works for ME. Now, YOU find someone to do that for YOUR phone. Voilà–problem solved.

Am I a genius, or what?

NYCamMan says:
Apr 11, 2008 - 09:04:14


Long time reader . . . first time “asker”

Since you are knowing on BB Pearl, is there a way to unlock or get to the locked photos that come pre-installed on the phone? The reason I ask is I really like customizing my phone with my business logo, but to use any of the pre loaded backgrounds I have to actually pull it out and save it as a Jpg file, then put my logo over the background and save the whole image as a Jpg file and then load it back into the phone and adjust it accordingly to fit the screen.

Any tips or trick you might have for this would be of great help!

Apr 12, 2008 - 06:04:21

There is a way to delete all of them, and a way to restore all of them, a VERY complicated way, but I don’t know how to replace an image or add an image. If interested, to delete them see: http://www.blackberryforums.com/general-blackberry-discussion/112029-optimize-your-bb-how-setup-max-free-memory.html. A good Java programmer could probably figure out how to do what you want. I haven’t had time to get into the Java programming side of the BlackBerry.

I’m sure it can be done, but I don’t think anyone has developed a way, or instructions, on how to do it.

By the way, if you just want to use your logo as wallpaper, I don’t know why you need to go through the trouble you’re asking about. Can’t you just add your logo as a picture and set it as your wallpaper? I must be misunderstanding what you want to do.

Scott says:
Apr 12, 2008 - 01:04:14

Great Blog Kelly! I finally upgraded from the treo to the pearl 8130 and I am loving every minute of it. I have only had the phone since Friday, but I have ben lurking around this forum as I prepared for my new toy. I will admit the desktop manager is confusing. Verizon really should be more clear that the deice software needs to be installed in order for the desktop manager to work properly. I downloaded the device software and bingo my device was recognized and 4.3.97 was installed. Although I received my pearl on Friday it came with 4.3.60. The install went smoothly and all is well. The first thing I checked was the memory, it looked like the upgrade freed up approximately 2 more Gb. I then went and deleted all of the foreign languages and sample video. When all was done I wend from 4.3.60 and approx. 12Gb of free space to 4.3.97 with approx 21Gb of free space.

One other note, I installed a 8Gb micro card which I have over 4Gb already flled with music and pictures, and it works great. So if anyone was not sure if the pearl would accept an 8Gb card, fear not it does.

Thanks again for providing the information on this site, it truely is a great site to help people out with a great device.

Apr 12, 2008 - 02:04:41

I use a couple of programs to do screenshots on my Pearl. Surely you’ve seen them in some of my articles. If you can get the wallpapers on a clear screen, you should be able to get screenshots of them onto your computer. Do you know how to do Media > (press Menu key) > Explore to poke around and find pictures, songs, ringtones, etc.? If you can get to your wallpaper images like that, you should be able to get screen captures of them using BBScreenShooter or JL_Cmder (both free programs). Let me know if you’re interesting in trying that.

Apr 12, 2008 - 03:04:49

Thanks for the confirmation that the update went well and about 8GB microSD cards.

BTW–It’s not just Verizon, but as far as I know, ALL wireless providers are failing to inform users about the need to install Device/Handheld software. My blog statistics show that 100-200 people a day click the link on my blog to take them to the page that downloads the Device/Handheld software. Many that have left comments are NOT Verizon customers. I’m not sure if providers don’t know, don’t care, or what. But it’s a HUGE customer service problem.

Mike says:
Apr 14, 2008 - 12:04:09

Hi, I have had my BB 9130 from Sprint for about a month now and just have started to experience these memory problems, specifically lost text messages (no lost emails though). Actually now that I think about it, this started the day after I added a 4GB memory card… hmmm.

Anyway, I have deleted a few things directly from the phone (russian language, etc) but wanted to remove the sample video and others as you suggest above. When I connect to my desktop manager, only the apps that I have installed myself (google maps, AIM, google search, and Sprints On Demand that came loaded) show up. I do not see brickbreaker, bb messenger, or the video.

Also, the bottom check mark with “List additional apps…” is greyed out.

Any thoughts on how I can see these pre-installed apps?

Apr 14, 2008 - 12:04:53

Have you already been through this article: http://blackberry8130.wordpress.com/2007/12/31/blackberry-desktop-manager-wouldnt-install-applications/?

If you haven’t you should. Even if you have, what you might want to try is totally removing Desktop Manager and Device Software, then download and reinstall both of them. Reboot the computer between steps just to make sure the system is “clean” (kinda superstitous, but I do it).

Also, do the old battery pull (remove, wait, replace) just to make sure your phone is as “clean” as it can be before you reconnect to the computer.

I’ve had the same symptoms as you, or very similar, and that seemed to fix it for me. I never figured out exactly why, though.

Paul S says:
Apr 14, 2008 - 04:04:26

Very interesting posts. I don’t know how I’ve come across this blog, but just thought I’d share my unique experience.

I have been a Pearl user since 11/06. The best phone I’ve ever had…and I stress the word “had.” My beloved Pearl died last week due to unknown reasons. Just simply turned off and wouldn’t turn back on. I tried to plug it in to a charger, but it would just come on for a second and turn back off. It did not appear to be charging, since the battery level never got above “low”. A new battery booted the unit on all the way to the home screen (without the charger), but the battery power still read “low” (with the batter icon in red). Inserting the battery in another Pearl indicated that the battery was in fact, full, so the battery was not at fault. The unit also started getting hot with the battery in place. Seemed to originate from the metal plate behind the battery (towards the lower portion, where the 4 battery prongs are).

I called T-Mobile tech service to no avail. Blackberry just referred me back to T-Mobile, so round and round we go! Ugh. Anyone else experience this?

Apr 14, 2008 - 08:04:05

Paul S,
Sorry to hear about your troubles. My background is electrical engineering. I’d say you have a short circuit that is pulling the battery voltage down too low to allow the phone to function properly. That would also explain the unit getting hot. The battery’s charge is being drained too rapidly, causing some component in your phone to become a small electric “heater.” I think it’s time to say good-bye to your little friend.

John says:
Apr 17, 2008 - 11:04:06

Hey there,
I was wondering if a general and specific symbol key is available for the Blackberry. For example on the desktop I see a couple of icons like a “cross-hairs” (circle with a cross in the middle). These icons could be possibly related to apps. I was initially trying to explore and forgot about, so it would be great to find the mother of all symbol/icon guides that the tips book does not describe or show.

Apr 17, 2008 - 06:04:40

I don’t know where a full description of screen icons is. The Getting Started Guide has descriptions of the major ones.

The “circle with crosshairs” refers to your GPS Service Location On/Off setting. See Options > Advanced Options > GPS. If you set “Location On,” apparently your GPS will broadcast your location. Here’s an excerpt from the User Guide: “If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, your system administrator might be able to track the location of your device.” If you set “911 Only,” apparently your GPS will reveal your location only if you make a 911 call.

Why don’t you catalog all the icons and I’ll publish the complete guide? I’ll help you research the ones we don’t know the meaning of.

Sarah says:
Apr 18, 2008 - 12:04:01

Thank you so much for this! I got the spinning hourglass, and it turned out that I did, indeed, have every single application running. What an annoyance that you can’t close them any way other than selecting close at the bottom of the menu… But boy, am I glad to know that that’s what you need to do. Thank you thank you thank you for your wonderful blog!

Apr 18, 2008 - 10:04:09

Glad you found the help you needed. I agree about the problem of closing apps. RIM needs to redesign how that works, in my opinion.

drone says:
Apr 19, 2008 - 12:04:14

Hey Kelly,
Great article! Keep up the good work! I am trying to ‘fix’ my wife’s sprint blackberry pearl, and the one thing i found is, under the ‘database sizes’, the entry for content store reads:

Content Store 54/10904.5 K

This is certainly too large, right? any idea on how to fix this?

She is having the same problems – hourglass showing up, missing sms messages, missing call logs etc., by the way. I am sure the memory leak is to blame….

Apr 19, 2008 - 02:04:41

Yeah, your wife’s Content Store is 20 times larger than mine. No source that I can find gives a definitive explanation of what all is stored in Content Store.

Is it possible your wife stores a lot of media (pictures, movies, etc.) in her device memory versus media card? If so, that’s definitely something that should be changed. If you’re not sure, click the Media icon, press Menu key, and select Explore. You can explore the Device Memory and see what’s there. There are numerous sample media files–ignore those (I’m still trying to figure out how to delete them).

A drastic measure you can take is this: Run Desktop Manager and select Backup/Restore > Advanced. Backup Content Store. You can clear/erase Content Store, then play with your phone to see if anything critical is missing. If it is, you can restore the entire Content Store. I know that’s not a particularly appealing solution, but it’s the only one I can come up with right now.

Does your wife’s phone have apps that potentially store lots of data? Viigo is often blamed for this.

Let me know what you find.

Apr 21, 2008 - 09:04:16

Thanks for the great sugestions, there are some new tools by Aerize that really help save memory too. Aerize Card Loader 2008 ( http://aerize.com/blackberry/software/loader/ ) and Aerize Optimizer 2008 ( http://aerize.com/blackberry/software/optimizer/ ) help a great deal.

Apr 23, 2008 - 07:04:46


Hi Kelly,
I used to use a Windows Mobile device (Samsung i600) and it held weeks worth of call list data, which I used all the time. Now I can’t see a call I made in the morning, by the early afternoon. Seems to hold about 20 calls.

How do I lengthen the call list? I want it to hold hundreds of numbers. Any thoughts? Thanks, Clive

Apr 23, 2008 - 09:04:21

I don’t think there’s a setting for Call Log length. I suspect you’re having your Call Log entries deleted due to shortage of memory. That’s an automatic response by the BlackBerry Operating System when it needs to free up some memory for something “more important.” The article above gives you some ideas that should be helpful. You’re not alone in having this problem–it’s very widespread. Since your Call Log is very important to you, you’ll have to be especially vigilant to keep memory free. Rather than do a battery pull, which is extremely effective but troublesome, I recommend you download and install SoftReset from http://www.geekandproud.net/blackberry-software/. Click that app often and you’ll free up the maximum amount of memory possible. Let me know how it works out for you.

Bob says:
Apr 24, 2008 - 08:04:50


This is one that was bothering me too. I do know the phone keeps a long history. If you go into the phone app and click the menu button, you will see “view history” for any number that is highlighted. You’ll see a long history logged….so it exists.

That said, I went into “phone” hit menu/options/call logging and it only allows you to change “which calls are logged”, not how many. menu/options/general options proves equally fruitless.

So, I suspect you are limited to how many you can view based on the hard coding.

You’ll have to do what I do, which is to make a consious effort to put the ones that I need into my address book before they fall off the horizon.

Any other insight anyone has would be appreciated.

James says:
Apr 29, 2008 - 01:04:27

A new BB 8130 took the place of 3 yr old Samsung i-500. I have used Palm devices since 99 but thought it was time to check out the BB world.

When I synced my 8130 BB with Outlook everything seemed fine, all contacts and calendar events were right where I expected. Now I noticed calendar events older than 60 days have been deleted from Outlook and are not on my BB.

What can be done to keep all events on my calendar on both items?

I have a 1G storage card on m BB for photos, can that help with the BB overall memory ?


Mike says:
Apr 29, 2008 - 01:04:36

FYI to all – the suggestion Carol had regarding the auto off/auto on problem has really helped my Sprint Pearl too.

BTW – one of the greatest features of this phone is the speed for turning it off and on. So simple but I love it.

Apr 29, 2008 - 07:04:16

I get lots of questions about syncing with Outlook, but for reasons related to my job, I don’t use Outlook for its calendar or address book, so I haven’t tried syncing with Outlook yet. I will be in the coming months, however, but that doesn’t help you now.

Your media card can only be used for storing media, not themes or applications or program data. So, it can only help with memory problems in that you can offload media from Device Memory to the Media Card. You should definitely set your phone to store pictures and movies on your card.

Apr 29, 2008 - 08:04:34

I can’t say for sure, but I feel good about cycling power on my phone each night when I sleep. I can’t say with scientific certainty that it helps, but my gut tells me that it does.

Chris says:
Apr 30, 2008 - 09:04:25

I followed the advise of another user and set my left button to App Switcher. Just to see what’s running. When i press it, the browser is always there. Is it supposed to be? I try to close it and when I press the left button again, it’s still there. Can you help?

Apr 30, 2008 - 12:04:12

It’s normal for the BlackBerry Browser to always be running although I have yet to find a good explanation as to why. I’ve read that although it’s running, it’s in a kind of sleep mode to conserve resources.

Tim says:
Apr 30, 2008 - 07:04:58

Thanks for all the info! I just bought a Cellular South 8130 last Monday. I love it but the first thing I had trouble with was the GPS. It is enabled on my phone but it can’t lock on to a satellite. Cell. South said that the GPS is just weak and it’s a Blackberry issue and she couldn’t help. (??) My salesman is a good guy and did some checking and was told that the 8130 doesn’t have GPS (???) They are all idiots I think. Today I lost all but 13 calls from my call log. I have done all your steps this morn. I had around 5 MB free.
After some cleaning and a battery pull I have 14 MB now. I’m gonna try the auto off/on trick and download Soft Reset. I am a contractor and I use an Otter Box case which must be taken apart to do a bat. pull. Are there any Cell. South folks out there? My salesman told me today that they are having hell with the Pearls and wants me to switch to an 8830 but it’s $150 more and the size is a problem for me. Because of your blog I’m gonna keep the Pearl!
Thanks again,

May 1, 2008 - 11:05:08

I did some digging and find that many 8130 owners are reporting problems acquiring satellites with the built-in GPS. Some report that it gets better with time. Some report that if you download an app like Google Maps and use it, it somehow helps the internal GPS locate satellites quicker. For example, in Google Maps, you can Stop/Start GPS to refresh it. I know that’s sketchy information but it’s the best I can find. Let me know if you learn anything.

Also, I highly recommend SoftReset by GeekAndProud.net as an alternative to battery pull. I think it works every bit as well without the wear-and-tear.

Gayle says:
May 1, 2008 - 08:05:54

Thank you for all of your helpful information!! I do have a quick question that I did not see earlier.

I have about 50 songs stored on my phone. My new car has an mp3 port, but when I plug my pearl into the port and play songs, the songs come out of the phone, not the car’s speakers. I’ve tried turning the volume on the phone all the way down, but then I couldn’t hear anything. I’ve plugged in ipods and my old cell phone/pda and they worked fine. Any suggestions?

May 1, 2008 - 09:05:43

I suspect your cable has the wrong connector (plug) type. It may physically fit but not be the right kind electrically. Try this test: crank up some music on your phone’s speaker. Plug in the cable (forget the car MP3 port). If simply plugging it in doesn’t silence the speaker, I think the cable plug is wrong.

Do you have earphones that work on your BlackBerry? If so, compare its plug with the one on the cable you’re using for your car. Look very closely (count the rings)–I’ll bet they aren’t identical.

Let me know, please.

Tim says:
May 2, 2008 - 02:05:48

I found something today that looks like it might free up some memory. In any media application (pics. video etc.)press
Menu> options and under pictures, highlight the box that says “reserved pictures memory ” and set it to “0″. (mine was set to 2 MB) If you are saving pics. to a memory card there is no need to reserve space on the device. according to the status screen, this did indeed free up 2MB of memory.
As far as plugging into the car stereo, I have a cable that is used to hook an ipod to the stereo and when I used it to hook my Pearl into the truck stereo it worked. I don’t have any music on mine yet but I was able to here phone calls through my speakers. It actually makes a great hands free setup, I just need to get some sort of cradle for the phone.

May 2, 2008 - 03:05:06

Thanks for jumping in on the audio cable problem. I haven’t tried anything with my Pearl, but my previous phone wouldn’t work with a normal audio cable because it needed conductors for two speakers (stereo) AND a microphone. Most audio cables only have conductors for two speakers. I hope Gayle returns with an update so we’ll know.

May 2, 2008 - 05:05:09

I forgot to say, yes, you’re right that you can regain some memory (2MB or 5MB) if you haven’t already set the Reserved Picture Memory to 0MB. Great tip!

Denny says:
May 15, 2008 - 03:05:28

I guess I just missed ya! Stopped by to say “hey”. Thanks for all your help. I do enjoy my Pearl… but I do also get complaints that picks up background noise!! Hope all is well

May 15, 2008 - 03:05:39

I was here when you stopped by, just on another screen. ;)

All is well–thanks for asking.

Laura says:
May 17, 2008 - 12:05:42

Hi Kelly, Again TYVM for each and every tip you have taken the time to blog for us. I so much appreciate it. I do have a ? though.
What is BrickBreaker program that comes preloaded on my Blackberry Pearl 8130 and if its just taking up space & memory how can I delete it TYIA

May 17, 2008 - 02:05:11

BrickBreaker is just a little game. There is no problem deleting it.

joe says:
May 17, 2008 - 03:05:51

would it be ok to delete the auto text from my phone, pearl, its seems like that would free up alot of memory.


May 17, 2008 - 05:05:15

It’s a personal decision, but I think one could live without it. There is a way to restore it later if you really, really wanted it back.

Eric says:
May 19, 2008 - 01:05:28


I tried to search, but found nothing… is there a way to delete all emails, all texts, or all calls in the call log at once? it’s a pain to do one at a time and i am all about efficiency.



May 19, 2008 - 03:05:52

When you’re scrolling in a message/log screen, stop on a DATE rather than a message/log entry. Press the Menu key. You can then delete all messages prior to that date. Very efficient!

Shamika says:
May 27, 2008 - 05:05:03

Hello Kelly,

Your posts are wonderful! I’ve had my 8130 for about a month now and am really enjoying it, until I noticed that my SMS were mysteriously disappearing. I was going insane trying to figure out how and why. I was frantically searching the UserGuide with no luck. I am a HUGE SMS messenger and to lose my precious txts was devastating. There were a few that I really needed to refer back to and now they are all gone!

Anyway I found your posts extremely helpful. I to, had many applications running in the background not realizing that they were eating up my memory. I did notice that my battery was dying rather quickly as well. Could this be a result of all the open apps?

The one thing that I have been unable to locate is that sample video you refer to. I see it in my phone and can play it, but when I go to the BB Desktop Manager, its not in the list. The only things I had listed were Facebook and Mobile IM, which I was successful in deleting. Can you please assist me in deleting this?
Thanks a bunch!

May 27, 2008 - 07:05:24

Your other questions I answered on the page where you left the question.

You should know that you can save your text or other messages. Just press the Menu key and select Save. Saved messages are much safer from deletion due to low memory. To view saved messages, press Menu key and select Review Saved Messages. Or unhide icons on the Home Screen (select Show All) and you should find a folder for Saved Messages. You can open that and find saved messages.

Open apps can drain your battery a little faster. If you’re in an area where your phone loses its signal a lot, the phone will waste lots of energy trying to reconnect over and over.

You might be able to find and delete the Sample Video like this: open Media. Press Menu key and select Explore. Navigate to the Videos folder. Find the sample video and see if you can delete it that way.

Let me know how the above suggestions work out.

Leigh in Jersey says:
May 28, 2008 - 02:05:34


I deleted the sample video directly on the Blackberry by going to Options -> Advanced Options -> Applications. Then I scrolled down to the Sample Video, pressed the [menu] button, and selected Delete.

FWIW, the ability to delete default applications is apparently no longer available since I upgraded the OS to–only third-party applications appear in the list now.

May 28, 2008 - 05:05:12

Thanks for helping Shamika. Your way is easier.

D says:
May 29, 2008 - 01:05:46

What about using “memory cleaner” in options, does that really work?

May 29, 2008 - 08:05:55

Memory Cleaner doesn’t really free up memory, it’s for people paranoid about security and want their deleted emails and other messages to be not only deleted but zero traces of them left in memory. Normally when a file or message is deleted on a computer, only a tiny part is changed to mark it as deleted. Most of the information stays in the computer until it is eventually overwritten by some new data. Memory Cleaner does something like overwriting the deleted messages with zeros.

Wendy says:
Jun 2, 2008 - 12:06:01

I have Verizon Wireless for many years. I bought the BB Pearl 8130 last month because Verizon was having a Mother’s Day sale and with $50 credit every 2 years, my BB ended up costing only about $50.
First, I have problems transferring my Calendar and Contacts from my Palm TX to my new BB. After a week long of frustration, I found out that it cannot be done because of different OS. Then I was told that I need to transfer info from my Palm to my Desktop via Outlook then transfer info from my Desktop to my BB. It didn’t work so I gave up. Still using my good old Palm on top of my new BB for functions that BB cannot replace.
Then, I have problems with memory loss. I went to 2 different Verizon stores and both tech support said it’s a software problem and I need to download the new version from the Verizon website. After the software upgrade, I had wireless problems because the store tech forgot to mention that I need to register my device with the wireless network after upgrading new software. This can be done by: option -> advanced option -> host routing table -> menu -> register now.
Oh, another Verizon tech that I spoke to on the phone gave me a tip on how to reset the device without taking out the battery. Dial ##000000, press send like you’re making a call, you’ll see service edit, scroll down to SIP Password and type in vzw, then press the menu button and select save, that will reset the device without taking out the battery.
Software upgrade helps with the memory problem but not much. After 1 week of using my BB daily, file free is down to 0 bytes and I had to reset my device to regain my memory. How annoying! Reading all the tips on this blogs helps a lot. Thanks!

Jun 2, 2008 - 06:06:27

What an ordeal you have been through! I’m so sorry.

I tried the VZW reset trick and it seems to work. Thanks for discovering and sharing that. I wonder if non-VZW phones have a similar feature?

I have found that the latest OS is better with memory management, but I still do SoftReset (the app) every week or so to recover the maximum amount of memory.

I wish I could offer suggestions on the transfer of info between your old Palm to your BB. But that’s outside my knowledge. Sorry.

Please stay in touch.

Don says:
Jun 5, 2008 - 10:06:03

I’m having the same problem as Shamika – I can’t delete the sample video. Not even from Advanced Options. Any ideas?

Getting those 2MB back would be great, seeing as I’m operating at about 10MB free…

Jun 5, 2008 - 01:06:03

Originally, I deleted mine using the Desktop Manager’s Application Loader. Now that it’s deleted, I can’t experiment to find other ways to delete it.

You must have read on this site that Advanced Options is supposed to be another way to delete it. But you report that doesn’t work for you.

I asked another reader to try Media > (press Menu key) > Explore, and see if you could navigate to that folder and delete the file. I never heard back if that works.

I think there is another, quite complicated, way that I’ve read about. It involves wiping your phone and reloading the operating system MINUS anything you don’t want. I hesitate to recommend it to anyone who isn’t already at an expert level. I would even have to do some research and experimentation myself to try to explain it.

Also, as superstitious as it sounds, it’s often a good idea to do a reset/battery pull to see if that breaks a logjam to get something working. Let me know for sure that you’ve tried all the above, and I’ll continue looking for a way to help you.

Don says:
Jun 7, 2008 - 07:06:03


BB Support had me wipe the phone in order to fix activation issues I was having with our BES, and then I was able to see the video in Applications and delete it. Strange…

Thanks for the help.

kevin says:
Jun 9, 2008 - 01:06:19


The onyl way to reset the bb. It is a tiny program 6k and it is a life saver for regaining memory.

Hope this helps. The above post from Wendy describes a much longer way to reset.

Here is a secret, I learned to free up memory via the log file dump, which chows memory over time. Hold shift key. “bottom left hand corner” type lg lg and a log file appears. Hit menu key and then clear log. I do this right after a soft reset and run right at 22mb after desktop application removal of useless junk like bb maps, sample video, reserved memory of “0″ for photos. Get and use a memory card. NO STORING OF ANYTHING ON THE PHONE. Hope this helps, will post more tricks, when I have time. By the way the phone doesn’t have memory leaks, when used properly. I have tested daily for 3 months straight. Memory leak is the excuse of those who simply don’t understand how these devices work or store massive amounts of junk in the phone aka old call logs, messages etc… keep the phone cleaned out people.

Jun 9, 2008 - 07:06:20

I know about SoftReset and have written an article on it. Agree it’s a super product.

I knew about clearing the event log but actually haven’t tried it yet. Thanks for reminding me about that.

I agree that most of us can do a better job of keeping our phones clean of old junk messages. But it seems many people really like to hang on to old info for reference. For them, they need a way to off-load them to the media card.

kevin says:
Jun 10, 2008 - 12:06:03

I completely agree with you Kelly! The inability to store emails, etc.. on a memory card is rediculous ” not as rediculous as the amount of memory, BB give us in these phones, but close”. I didn’t mention in my last post that I studied your site for over 3 months “daily”, before making the plunge to the BB world. Your time, efforts and contribution to the celluar community is unmatched and absolutely priceless. God Bless you for caring enough to speak out!

Jun 10, 2008 - 09:06:40

Thanks for being such a dedicated reader, and for your kind words.

I hope, too, that RIM will work on their memory-related problems. It is probably the BB’s biggest area for improvement.

kt76ouosu says:
Jun 10, 2008 - 12:06:48

Question: I got a new 8130 today as mine got a bit water logged in Vegas over the weekend. I’m getting ready to activate it as soon as the battery is 100%. I checked and the OS is current, but I’m wondering about my existing desktop manager. Meaning, do have to uninstall and reinstall the manager and start from scratch? Or can I hook it up and try and retrieve previous downloads and what not?

Thanks in advance….kt

Jun 10, 2008 - 01:06:50

I don’t think you should need to reinstall Desktop Manager. If it happens to be a really old version, you might want to uninstall and upgrade.

Please let me know what you find when you connect your new phone up. That’s something I haven’t had to try yet.

kt76ouosu says:
Jun 10, 2008 - 02:06:13


It actually worked out fine! I thought along the same lines you did, in that since I had updated to the latest version of my DM and the phone came with the latest version (OS) everything should workout. It actually saved me a bunch of time b/c it took all the work I had done deleting and what not and got my phone right up to speed. Still have some other tweaks as you can imagine, but much better then the alternative……


jenna says:
Jun 12, 2008 - 07:06:12

I have been haveing some major problems with my memory. I tried to look at the applications that were running and found that i had a lot going. I however can not get rid of my browser in the applications list. You say that there should only be four in there but i have five. Could you help me get this off my running applications.

Jun 12, 2008 - 08:06:27

I had an omission in my article but it’s now fixed. The BlackBerry Browser runs all the time, so you can NOT close it.

The best thing I’ve done other than the recommendations in the article above, is to use SoftReset about once a week or so. I write about it here: http://blackberry8130.wordpress.com/2008/05/03/app-review-softreset-a-silver-bullet/.

If your memory problems persist, come back and let’s get some more details about your usage so I can help better.

jenna says:
Jun 12, 2008 - 09:06:00

It is working much better now. I transfered all my photos to my memory card and have made it so that they will go there automatically. Thank you for all your help. Out of all the websites on blackberries yours has been the most helpful.


Tmor says:
Jun 13, 2008 - 05:06:05

I have problems with understanding why RIM is not using larger memory chips? Even the Bold due to be released in September has a meager 1GB, when most other devices are sporting 16-32GB. RIM seems to be trying to appeal to the consumer and corporate user with the same device. This is no doubt causing problems for IT organizations around the world.

Jun 13, 2008 - 08:06:25

I think all of us BlackBerry owners agree: we need more memory!

Thanks for your comment.

Kim says:
Jun 13, 2008 - 03:06:11

Hi Kelly !

Ok so just since yesturday my emails aren’t coming thru anymore ! I noticed that the desktop manager wasn’t connected on my computer so I opened it and it was connected. for a short time I started getting all of yesturday’s email’s even though I had already erased them on my computer, then again it stopped sending them to my BB ! Weird huh ? Suggestions ?

Thanks so Much !

Jun 13, 2008 - 07:06:53

I did an experiment to see what would happen and I’m left still wondering. I wasn’t totally clear on whether you had Desktop Manager running and connected to your phone or not, but that’s what I did with mine. I sent my phone emails from two different accounts. I waited, and they never were received. So, I disconnected the phone from the computer. I’m STILL waiting for the emails. I even rebooted my phone and waited. Nothing.

So, I don’t have an answer for you yet. I really need to figure this out. Please stay in touch.

Shamika says:
Jun 26, 2008 - 01:06:34

Still can’t delete this sample video! ARGH!! I tried the suggestions listed above, but cannot seem to find it while exploring. Please help…

Jun 26, 2008 - 08:06:29

When you try the techiques listed above and the sample video won’t delete, what are you being told? Is there an error message?

Some readers report they can enter Media > Videos > All Videos, highlight the Sample Video and can use the Menu key to delete it.

Others report they can do: Options > Applications > Sample Video and delete it there.

When doing the Media > (press Menu key) > Explore option, choose: Device Memory > samples > videos. I didn’t delete it that way, but others report you can delete it there. For me, in Device Memory, I get no “Delete” option in any folder. So, I used the Desktop Manager’s Application Loader (as shown in the article above).

Another reader mentioned that he couldn’t delete the sample video until he upgraded the operating system (see my article on that topic). I don’t normally recommend upgrading for a reason like this, but that’s your choice.

dianna says:
Jul 2, 2008 - 10:07:32

Kelly, Clive, and Bob,

The blackberry Call Log from the main menu only allows for 20 calls.

To view your full call log, you go to Messages, menu, view folder, phone call logs. There is also a shortcut for this, Messages, the Alt+P

You get calls going back for a full 30 days, which is a lot of calls!

Careful, though. It made me realize how many times I call my husband during a single day! : O

Jul 3, 2008 - 10:07:02

Thanks for the tip.

And I’m glad you love your husband enough to phone him so often.

itinerantactivist says:
Jul 4, 2008 - 02:07:03

I just got my phone a week and a half ago, and as of a week ago started having the memory problems with the call log and emails dumping. This is without having loaded any additional applications. I took a few pictures with the camera. In talking to tech support @ Verizon, thinking it might be the memory problem I added a 2G memory card and transfered the few images to the card. This has not helped. The call log is disappearing so quickly that I missed a call by several seconds and when I pressed “view,” the phone number was already gone. I’m now only able to see 10 emails, and these mostly disappear within an hour or two. The first week I had the phone, it would hold several hundred emails. I have not even finished adding all my contacts into the phone, either, as I am having to put them all in one at a time by hand as the interface from my old phone was broken so nothing could be transferred and the backup assistant program from Verizon doesn’t work with smartphones.

In speaking with Verizon tonight, they admitted that these problems have been common with this phone and there’s a patch to fix it. They gave me the information about where to find the update, but found that I can’t make it work with my Mac computer. I cannot find any information on the verizon website that tells me how to get around this. Any ideas?

If I can’t get it to save emails I will be returning the bb as it won’t do what I need it to do. I want so much to like it! I’m really sad & disappointed with it and perplexed as to why they would make a device with so little memory when it has such potential. I have about 2 weeks more to decide whether to return the device.

(BTW, I don’t have any open apps running, I did check everything, and look at the storage, etc. just to be sure.)

thanks for any help/suggestions you can give.

PS one more question… is it possible to stream?(radio/audio and /or video) and if so, how? when I click on various sites it tells me I need either java or flash and when I click on links to get them, I get error messages.

Jul 4, 2008 - 08:07:39

Wow, yours is the worst case of memory problems I’ve heard of to date.

Sounds like you’ve probably read the article above and done the basic stuff that has helped most people, but let me make some suggestions that might be redundant:

1. Do Options > Status and write down the number you have for File Free. That’s the amount of free memory you have. It should be in the several millions of bytes. If it’s extremely low, go ahead and do a battery pull (remove, wait, replace, wait). Write down the new number for File Free. While there, press the Menu key and select Database Sizes. On my phone, the Total Size is 1020.9K (about a megabyte). If yours is larger, scan to find what database accounts for most of the memory being used. The mysterious Content Store accounts for 1/2 of mine.

2. Do Camera > Options, and make sure any future photos will be stored on your media card.

3. Do Media > Options, and set Reserved Pictures Memory to 0MB. Check your File Free and verify that extra memory is now available.

4. I’d like to know if you somehow got a Pearl with an older operating system. The latest version seems to do better with memory. Do Options > About, and write down the number that’s like 4.3.0.xx.

5. And please verify for me that you don’t have these possible offenders in Device Memory: 1. media (photos, videos, etc.), 2. 3rd-party apps, 3. 3rd-party themes. It’s not that you shouldn’t, but if you do, we need to look into each.

6. I assumed your phone was purchased new, not on eBay or similar. I’m wondering if it’s possible you received a refurbished phone instead of a new one, and it came with a problem. Any evidence of that? For example, if there are any 3rd-party apps or themes you didn’t download (if you know how to which are 3rd-party).

I will be away from this site for much of the July 4th holiday weekend, so please be patient till I can come back to help. Sorry about your trouble–you shouldn’t have to deal with a problem that severe.

Charlotte says:
Jul 4, 2008 - 12:07:14

Hi had my blackberry pearl one week, having problems already, cannot send or reply to e-mails just keeps them in a “pending” file. (one’s been pending for 5 days now!)

Orange my service operator are not very helpful. Also my browser doesn’t always work!!

Any suggestions??????? :(

Charlotte says:
Jul 4, 2008 - 12:07:48

Sorry I didn’t mean e-mails I MEANT SMS Messages – DUH!!!!!

itinerantactivist says:
Jul 4, 2008 - 07:07:28

One more thing I meant to mention- I had an icon that I didn’t recognize suddenly appear on my phone sometime a few days ago, right before I went back in to Verizon. It appeared when I licked on “show all”… it was for something called “Trooper Typing.” The Verizon person asked ME what it was. I had no idea and thought it had been put on the phone by Verizon! They would not believe that I hadn’t done anything. I had not even figured out how to load anything new on the phone other than the NY Times direct link. I just googled it and found this info:


So apparently, it’s getting loaded as a stealth icon! The guy at Verizon couldn’t figure out how to delete it and neither can I! I don’t know that this is the cause of any of the problems though, but I certainly don’t want stuff like this hogging any memory if there are already issues of scanty memory.

To answer some of your questions to me from above, I bought the phone brand new less than 2 weeks ago from Verizon. The OS is 4.0.2b which is why I was trying to upload the newer version only to find out that it can’t open on a Mac.

I already did several hard and soft resets on my phone. They did a hard reset when I went back to Verizon with problems and to get my 2G media card. All photos are configured to go on the media card (I have about 20 on there right now).

checking under status:
Signal: -93 dBm
Battery: 90%
File Free; 2584699 Bytes
File Total: 50462720 Bytes

Under Database Sizes:
Total Size: 11137.3K

with Content Store 50/10991.9K
everything else is small.

I just set Reserved Pictures Memory to 0MB as you suggested and now the File Free: 2580119 Bytes.

Under Device Memory there are 19 photos and it says 10.1 MB for Size Folder.

I haven’t loaded anything additional onto the phone and frankly have hardly used it as yet except to look at emails and a few website links. I have VZ Navigator activated but have not as yet used that either as I have not yet read up on how to…

Clearly the first big problem is how to update the OS system with a Mac. If I were to do it with a PC can I then use it sync-ed to my Mac afterwards?

(Also, can I stream on it?)

I will call Verizon back about this. In the meantime I will see if there’s any way to get rid of the Trooper Typing icon… (it seems like I have to wait for Verizon to do it?)…


Jul 6, 2008 - 06:07:28

Have you ever sent an SMS text message successfully? Are you sure your Orange plan allows it? (I don’t know anything about Orange plans, so I’m just asking.)

Let me try shooting in the dark to see if you can uncover anything wrong:

- Do Options > Mobile Network, and make sure Data Services is “On.”

- Have you tried a “battery pull?” Remove battery, wait 10 seconds, replace, wait till it recovers. Any better?

- Try Options > Advanced Options > Host Routing Table > (press Menu key) > Register Now. Wait several minutes; you may get an email or text message regarding registration.

If the above doesn’t work, see if you can’t exchange the phone. Demand a NEW phone, not a refurbished phone. Please let me know how it works out.

Jul 6, 2008 - 06:07:56

Thanks on waiting for me to get back from a July 4th weekend to catch up on my backlog of replies.

It looks like Verizon did something sneaky to all of us just recently, and did what I now know is a Virtual Preload (VPL). It’s basically an application uploaded to your phone without your permission. Maybe they chose to do it with Trooper Typing because too many Pearls were being returned because people couldn’t learn to type using the unusual keyboard and SureType. You can delete it by doing Options > Advanced Options > Applications. Highlight Trooper Typing, press Menu key, and select Delete.

Your OS version is ridiculously old. I’m very suspicious of where they got that phone to sell you. You’re right–you need to upgrade your OS. I know of no way using the Mac. So, you need to find a good friend who will let you use his/her PC to do it. It’s not risky for their PC–tell ‘em I said so. ;-)

Please use my article to upgrade. Many have used it successfully, so I feel good about its accuracy and utility: http://blackberry8130.wordpress.com/2008/03/08/how-i-upgraded-my-blackberry-operating-system/.

Before you upgrade, you need to do something about the huge Database Sizes’ Content Store. It seems impossible to me that it could be that large with the usage you describe. If you know you don’t have anything valuable stored on your phone, I’d wipe it clean before upgrading: Do Options > Security Options > General Settings > (press Menu key) > Wipe Handheld.

After you successfully upgrade your OS, you should be able to use a Mac and PocketMac (or similar?) to sync your Pearl. I read that’s possible, but I haven’t done it yet. I hope to start experimenting with Mac/BlackBerry in the coming months.

Stay in touch as you move forward. You’re very dedicated to stick with your phone through all this.

itinerantactivist says:
Jul 7, 2008 - 10:07:10

I can’t believe Verizon would sell me an out of date phone! I hope it’s not a refurbished phone as it is supposed to be new! Is there some way to find this out? (through Blackberry directly, perhaps?) just wondering.

I have a PC at my office that I can try for updating the OS, so I will try it and hope it works… that computer is not that current so I hope it won’t be a problem. Will let you know if it works.

If I wipe my phone will it wipe out my address book? I just spent hours configuring it having to type in everything one at a time as there was no way to transfer data from my old phone (which is one of the reasons I upgraded to this phone)…
I can try to sync it to my Mac and upload (download?) to the computer…?

itinerantactivist says:
Jul 8, 2008 - 04:07:04

PS It’s not possible to remove the Trooper Typing program as it does not appear in the list of apps. The icon appears but there’s no way to get rid of it. When you click on the icon a screen comes up asking you to buy the program. This is why people are demanding that Verizon removes it.

Jul 8, 2008 - 07:07:46

If you get Desktop Manager working on your work PC, backup your phone first. I would backup your Address Book using the info in my article about Excel: http://blackberry8130.wordpress.com/2008/01/19/managing-contacts-in-the-address-book-using-excel/. I just like having my Address Book in a file (CSV format) I can open on a PC or Mac.

When you wipe your phone, you can upload the CSV file into your phone. You may not want to restore any of the other backed up stuff. I’d want to start fresh except for my contacts.

I don’t know how to determine the age of a phone or if it was used/new. The PIN might be useful for that if RIM would trace it.

About Trooper Typing, I don’t what’s different with your phone. I’m certain I deleted mine in Options > Advanced Options > Applications. I never clicked the icon on the Home Screen for fear it would do something malicious. Thanks for telling me what it did. Shame on Verizon.

In the next few months I hope to get a Mac for learning about doing Mac/BlackBerry stuff. I’m busy right now converting this site to the new one to be at newBBie.com.

Keep in touch.

ej says:
Jul 14, 2008 - 01:07:33

Just an interesting note… after 7 months of fussing with this memory ‘issue’, I finally swapped for a ‘new’ (ie “refurbished”) 8130 handset (Telus).

Software version numbers all appear the same – but there are some differences. The handset lets me remove the sample video, no ’set aside’ memory areas for photos on the device (you set it to memory card or device) and there are other things going on too that are different (faster ‘turn on’ time is one I noticed).

I’m sitting at 16Mb FREE memory – I still have a couple (small) apps to load, but thats a far cry off from the 8Mb I was sitting with free before.

Also, my old handset wouldn’t load MSN messenger – this one it now downloads and runs fine. I’ll obviously be keeping a close eye on it for the next few days… but so far, so good…

I’ll give it a couple days, and post a message with any new findings… and of course ,if the memory leak stops happening (I was rebooting 1-4 times a day before!)

Jul 14, 2008 - 08:07:32

What a great story, especially since so far it has a happy ending–knock on wood. Sounds like it might have an upgraded operating system, although you seemed to think the software versions were the same. But I’ll bet you have an upgrade from 4.3.xxx to 4.3.yyy. I would be most grateful if you did return to give us an update.

Wendy says:
Jul 23, 2008 - 04:07:35

I posted my frustrations about a month ago and now I can say that I am happy with my BB Pearl. After following all the tips on this blog and using the softreset program once every 1-2 weeks, I am glad that my call logs, txt msgs and emails did not mysteriously disappear without my knowledge. Thanks for the tip on clearing the event log…always looking for ways to regain any bits of memory. =)
I have Verizon and the Trooper Typing icon also mysteriously appeared on my home screen a few weeks ago. I also cannot delete it no matter what. The only thing I can do is hide the icon. I hope this Trooper Typing thing does not take up any memory.
I was able to delete the sample video from my BB but I am unable to delete the sample music. Even though the sample music is not as large as the sample video, I would like to get rid of all unnecessary items from my BB. Any idea? How about all the preloaded ringtones and pictures? Can I get rid of them too?

Bobbie Cloud says:
Jul 23, 2008 - 06:07:57

I also just noticed this Trooper Typing and like Itinerantactivist I do not find it in my Options-Advanced-Applications. So I can’t delete it either.

Kelly, I DO hope you get a Mac so you might be able to figure out a few things for those of us who can’t do much of what you said. I got my BB in May and have the version. Is there a newer version out there? If so, if I took it to the Verizon store, I wonder if they would upgrade it there since I don’t have Desktop Manager.
Thanks once again

Bobbie Cloud says:
Jul 23, 2008 - 06:07:32

Oh, and Itinerantactivist, you can back up your phone using either Missing Sync for Blackberry or PowerMac for BB. I have had no trouble backing up my address book to the Address Book that Mac has

Jul 24, 2008 - 11:07:00

I don’t remember how I deleted Trooper Typing, but it was quick-and-easy. I shared what I thought I did with others and they said it wouldn’t work for them. I can’t explain that.

I have found no SIMPLE way to delete the sample music, either–but, believe me I’ve tried everything I can think of. It’s a ridiculous waste of memory. Same for preloaded ringtones and pictures. I do think there is a way that involves a very complicated scheme of wiping the phone devoid of everything, modifying a key file in the Device Software download folder, then reinstalling your phone’s OS. That’s just too risky for the ordinary reader, so I wouldn’t recommend it.

Jul 24, 2008 - 11:07:12

I’m getting a Mac at work. I’m going to start a section on newBBie for Mac users. I’ve already received some free Mac/BlackBerry software from a vendor for review. Can’t wait, but I’m very busy at work and home right now.

Steve says:
Jul 25, 2008 - 12:07:04

I’m trying to delete the demo video from my 8130 via the application loader, just like shown in the figure above. However when i open app loader all it shows is one application (gmaps), but it doesn’t show everything else that’s on the device (all the preloaded bb applications). ‘other applications and libraries’ is greyed out. Am i missing something?

Jul 25, 2008 - 09:07:42

Try deleting then reinstalling your Device Software on your computer (not your phone!). I don’t know what goes wrong, but I think that can make stuff “show up” after it “disappears.” It’s odd how often many of us seem to have a different experience when we try the same thing. You’re not missing anything, you just aren’t having the same results that I did back when I wrote this article.

Let me know if my suggestion helps or not.

Kirsten says:
Aug 4, 2008 - 04:08:10

I am so happy to have found this website! My phone did a dump on Friday and I was absolutely livid. This isn’t the first time it has happened, but it is the first time that it has happened since I bought a memory card. I’ve followed every single step suggested and I only have 16MB of free space. I can’t figure it out. I do not have any 3rd party applications or themes. I have 4 pictures that are on my memory card. I have about 8 ring tones that I created on my memory card. No videos. I deleted the sample video. I deleted TrooperTyiping. I used to get my Gmail on my blackberry but that started to drive me nuts, so I deleted it. I have all applications closed, I’ve just pulled out the battery (went from 7 MB free to 16MB free) My total database size is 878.6k. I honestly don’t know how I could only have 16MB free of space. There’s nothing on my phone! I found one really nice theme that I’d like to add, but I’m afraid of losing everything again.

Any suggestions? I’ve thought about deleting the pre loaded photos and ringtones but I’m afraid it will void my Verizon warranty.

Aug 5, 2008 - 06:08:21

First, let me commend you on reading the article and diligently following all the recommendations. You have probably done all that’s humanly possible. There’s no simple way to delete the sample songs or pictures, regrettably. My “File Free” hovers between 5-10MB, so you are way better off than I am (I do have a number of apps loaded, plus the bPhone them and some home-made ringtones).

Since I upgraded my OS to (Verizon), I really never have any memory issues at all. I didn’t have bad problems before, but now I have none. I do a reset (using SoftReset) every couple of weeks or so to get my free memory back to its maximum. But I NEVER lose messages, call log, etc.

What I recommend is you:
1. Give your phone a little time now that you’ve freed up as much memory as possible. Keep an eye on File Free every day or so. It should shrink slowly but not quickly.

2. If you aren’t happy with how fast memory leaks, or if you do experience message loss, consider upgrading your OS if it’s not already at the newest version. See:

3. Regardless of the above, install SoftReset and use it occasionally to free up memory. It’s aggravating that we have to do this, but I believe it’s unavoidable. See:

Stay in touch and let me know how things progress. You should be able to overcome this problem and be happy with your phone again.

Kirsten says:
Aug 5, 2008 - 11:08:32

Thanks for the tips! I actually installed the new OS after I posted here. I’ve also installed the SoftReset (but haven’t used it yet) and put my one theme on the phone. I have 14MB of free space on the phone.

I’ll be sure to keep en eye on the file free to prevent this from happening again. Thanks again!

Julie says:
Aug 13, 2008 - 10:08:47

Hi Kelly,

I just got my Blackberry Curve last week and the Call Log is really frustrating me!!

For example, my boyfriend called me at 6:06 am yesterday morning August 12. The next call I received from him was at 8:10 pm on the same day, but the date was listed August 13 in my call log. It’s happening with all of the calls in my call log and it’s really frustrating! I checked my date and time settings with a friend with the same phone and his isn’t having the problems that mine is.

Any suggestsions??


Lee says:
Aug 13, 2008 - 11:08:08


i got my blackberry pearl oh say, a week ago, and since i found your blog a few days ago, let me tell ya, you have been my SAVING GRACE! thank you so much, you’ve been so helpful!

my question is about deleting the blackberry sample video. i have (i’m assuming) a newer version of blackberry desktop manager and it won’t let me delete the video! i click it and the “delete” button becomes unclickable. any way around this?

thanks for your help so far!

Aug 13, 2008 - 05:08:05

It’s odd that so many of us have had different experiences with the deletion of the stupid sample video. Mine deleted right away, using Desktop Manager (v4.3). My new Curve, I can delete it in the Media player. Have you tried that? Also, try looking in Options > Advanced Options > Applications and see if it shows up there and can be deleted.

Let me know how that goes.

Aug 13, 2008 - 05:08:04

Do Options > Date/Time and check your time zone. It’s probably wrong. My new Curve came with a time zone of a place in the world I had never heard of. Way off from Eastern Time. Let me know if that fixes your problem or not.

Julie says:
Aug 14, 2008 - 08:08:54

Hi Kelly!

After I posted my question, I looked at my options again and my Time Zone was right, but my Date/Time Source was set to Network, so I switched it to Blackberry to see if it would work. It didn’t work at first but I ended up turning my phone off and back on for another reason, and it seemed to end up fixing the problem! So if anyone else has Sprint and is having this problem, try that and hopefully it will work for you too.

Your blog is awesome… I will definitely keep it bookmarked :)

Thanks for your help!

Aug 14, 2008 - 07:08:11

I would keep my date/time source set to be network, as that will be more accurate in the long run. Your problem didn’t have anything to do with that setting. The reset cleared up whatever was wrong.

Julie says:
Sep 2, 2008 - 10:09:08

Ive had my BB pearl 8130 since June and I havent had any problems with my memory I realize that you have to watch your memory every so often and around once a week I would do a battery pull but for the last week at least twice a day my memory goes down to 0 and i loose my sms and call logs I havent put any new applications except for 1 theme and so I deleted it thinking maybe it was causing the problem ive read your article and have done everything but still no difference and really its driving me insane…. im not sure if I should take it to my provider ( telus ) But my question is can your phone develop a memory problem that has nothing to do with how you use your phone after months of having no problem with it?

Sep 3, 2008 - 03:09:22

Yes, I think it’s possible that you can follow all the “rules” and still have memory problems, but I think/hope it’s very rare. You can try swapping phones through Telus if they’ll let you, just be aware you may be given a refurbished phone versus a new phone.

Upgrading the 8130’s operating system (see my article on that)–if your phone NEEDs an upgrade–could be a big improvement. Many report that it is for them. You may not feel comfortable doing that kind of upgrade, so read the article and the reader comments before you try it.

Your memory going to zero twice in a day is totally ridiculous and a sure sign something is wrong. If you’ve read my article and done all I recommend, then something is clearly wrong. Let me know what you decide to do, and I’ll help all I can.

Mike says:
Apr 1, 2009 - 03:04:59

Thanks so much, it worked like a charm. By the way, I know it’s old and outdated and really sucks but unfortunately I’m stuck with IE 6.0 (my old computer and OS can’t handle 7.0 for some reason). Just thought you’d like to know this website’s layout breaks in IE 6.0.

Mike says:
Apr 1, 2009 - 03:04:13

Disregard the last message, it’s this article that breaks the layout. The “database sizes” images are to blame. You can probably just edit the float style of the image or, if you can add HTML tags, add “” above the second database sizes image.

Mike says:
Apr 1, 2009 - 03:04:53

Oops I guess the html tags are stripped. Well thanks for the help with the BB anyway.

Apr 1, 2009 - 08:04:23

Thanks for your concern about the HTML problems on this page/article. This site is based on WordPress.org blog code and a 3rd party theme I purchased. So, none of the code is mine, although I have had to tweak the stylesheet. I will probably overhaul the site design in the next year, mostly to make it simpler and cleaner. Stay in touch.

nadine says:
Jun 29, 2009 - 03:06:05

is there anyway to retrieve deleted text message on a blackberry curve?

Jun 29, 2009 - 11:06:20

Sorry, but no. (Technically, somebody like the FBI might be able to.)

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