How and Why to Wipe Your BlackBerry

ToiletPaperRoll WARNING: Wiping (erasing data or programs) your BlackBerry is a serious step. You should never attempt this unless you really know what you are doing, or you are following the advice of someone who does.

So, why would you ever need to wipe your BlackBerry? And what methods and options are there for doing it?

Before You Dare Read Further

I do not recommend that the typical “newBBie” ever wipe her/his BlackBerry but am providing this information for those who really need this kind of serious help. Leave me a question after the article if you have any doubts or concerns. Always backup your phone before you try anything this risky. I even make a separate backup of my Address Book (actually, you should do that routinely anyway).

Why Wipe Your BlackBerry?

Here are some reasons why you might want to wipe your BlackBerry:

  • You want to install an Operating System (OS)
    • Reinstall the same version OS, possibly because you aren’t sure if the current OS is working correctly
    • Downgrade the OS, possibly because an upgrade didn’t work as well as the previous version
    • NOTE: To upgrade your OS, you don’t need to wipe the old OS.
  • You want to wipe off all the applications (but not the OS), possibly because you suspect one application is causing problems but you don’t know which one
  • You want to clear your BlackBerry’s memory of sensitive information
  • You acquired a used BlackBerry and want to set it up for Internet service (personal or corporate)
  • You want to remove an IT Policy, possibly because you acquired a phone with a policy in place that you do not need**
  • You want to return your BlackBerry to its factory default settings, possibly because some setting(s) got so messed up you want to start over

Methods of Wiping Your BlackBerry

Wipe using OS command

You can do a limited wipe (of data only–not applications or the OS) by doing Options > Security Options > General Settings > (press Menu key) > Wipe Handheld.


You are warned before proceeding that you will lose all your application data, and that message services will be turned off. You have a choice of not wiping data for your custom (3rd party) applications by clicking a checkbox. Click the Continue button to proceed or Escape to cancel.


To make sure you really want to do this, you are forced to type the word blackberry and press Enter to proceed. Then you will see a progress bar showing how complete the wipe process is.


The phone will reboot (reset) itself. Before you can make a phone call or send/receive messages, you will active to restore your connections. The simplest way is to attempt to dial a number and you will be guided to do that.

Enter wrong password 10 times

I don’t really recommend this because it’s just silly, but you might want to know what this is about. If you set a password on your BlackBerry (Options > Security Options > General Settings > Password: Enabled), and if you enter the wrong password 10 times in a row, your BlackBerry will wipe its data. Why? If someone finds/steals your phone and attempts to crack the password, then your Address Book, messages, etc. cannot be read. This is a built-in security measure, especially for corporate or government users.

Wipe with JavaLoader

The following is meant for users who know how to run the command line interface of the PC. If that is not you, please feel free to skip this entire section.

Your BlackBerry runs software that is written in a computer language named Java. There is a utility program named JavaLoader.exe that is part of the Java language software development kit. It is used by experts to do things like load and erase BlackBerry Java program modules. It can also wipe the BlackBerry. First, you need to find a place to download JavaLoader from. The most legally correct way probably is to download a terribly large file from, then search through all the files you get to find JavaLoader.exe. I don’t recommend this.

But most people get JavaLoader packaged with Dan Fisher’s JL_Cmder program. I’m not sure it’s legal for JavaLoader to be distributed this way, but I don’t think Sun Microsystems (who owns Java) really cares. Another reason for using JL_Cmder is it makes JavaLoader much easier to use if you’re not that comfortable with using the command line interface. Also, Dan Fisher keeps JL_Cmder up-to-date as JavaLoader is improved.

Below is the complete usage information for JavaLoader (for the version current at the time of this writing):

Usage: JavaLoader [-u] [-p<port>|<pin>] [-b<baud>] [-d0|-d1] [-w<pas

-u           Connect to USB handheld (default is serial)
-p<port>     Specifies the serial port (serial handhelds only)
-p<pin>      Specifies the handheld PIN (USB handhelds only)
-b<baud>     Specifies the baud rate (serial handhelds only)
-d0          Disables VM debug mode
-d1          Enables VM debug mode
-w<password> Connects using the specified password
-q           Quiet mode

<command> is of

  dir [-d] [-s]
    Lists modules on the handheld
      -d     Display dependency information
      -s     Display siblings

    Provides information on the handheld

  load <.cod file> …
    Loads modules onto the handheld

  save <module> …
    Retrieves modules from the handheld

  info [-d] <.cod file> …
    Provides information on the specified modules
      -d     Display dependency information

  wipe [-a|-f]
    Wipes the handheld
      -a     Wipe applications only
      -f     Wipe filesystem only

  erase [-f] <module> …
    Erases modules on the handheld
      -f     Force erase of in-use modules

    Enables VM debug mode

    Retrives the handheld event log

    Sets the time on the handheld to the current time

  radio on|off
    Turns the handheld’s radio on or off

    Enumerates all USB handhelds

  siblinginfo <.cod file> …
    Provides sibling information on the specified modules

  screenshot <.bmp file>
    Retrives the current screen contents and saves it as a BMP file

Here are some ways you can use JavaLoader to wipe your BlackBerry:

  • Wipe the OS (or something pretty much equivalent):
    • javaloader -usb wipe
  • Wipe the file system
    • javaloader -usb wipe -f
  • Wipe the applications only
    • javaloader -usb wipe -a

Below are some screenshots of how I wiped my OS. First, the command I used.


There’s not a lot of feedback. It just says it connected, then there’s a relatively brief delay, then it says it disconnected.


And this is what my BlackBerry (Pearl) screen showed. The icon indicates Error Code 507, which can be interpreted as “no OS” or “no applications.” Obviously, the phone is useless in this state–but great if you want to reload your OS.


Wipe with JL_Cmder

Dan Fisher’s JL_Cmder program provides a menu interface to the JavaLoader program created by Sun Microsystems. It’s helpful to users who are not comfortable with the command line interface of their PC. (JL_Cmder is strictly for Microsoft Windows users.)

[NOTE: JL_Cmder apparently won't work for users with Windows XP 64-Bit Edition or Windows Vista 64-bit Edition. Or, at least it wouldn't work for me under Vista 64-Bit even when running under Windows XP SP2 compatibility mode. I am forced to use JavaLoader alone. This won't be a concern for most readers.]

It seems that the best place to acquire JL_Cmder is at, where Dan Fisher is a frequent contributor. At that web site, there are great directions and helpful information to guide you in the use of this program. Below is a screenshot of the main menu (note that you press 4 to do a wipe, or 5 to reset to factory defaults):



Wiping your BlackBerry may be unavoidable in some situations. In other situations, it may be the most effective or expedient way to solve a problem. But it’s risky for users who don’t fully understand the process. So, please be careful. And feel free to ask me questions.

Also, if you have information to share (I don’t claim to know it all by any means), please do. I’ll use any new useful information to revise this article.


** PostScript, 2009-02-07: I have since learned that complete removal of an IT Policy can require more extreme measures than a “wipe.” You need to be fairly computer savvy to do this. Here are some instructions for you to review:

Bookmark and Share

About the author

This entry was contributed by Kelly Carter
84 entries have been written by this author.

224 comments on this post

Rey says:
Nov 10, 2008 - 01:11:49

I bought a BB Pearl 8100 2 weeks ago in USA unlocked to use in Venezuela, where I live, As soon as I activate the Blackberry service in my country I received a bunch of emails, addressed to an email addressed that I didnt registered… When I tried to add my email address to my phone I couldn’t do that because it asks me the user name, obviously, is the user name associated to the address i didn’t registered. The question is Should I wipe my Blackberry??

Nov 10, 2008 - 07:11:40

The problem is not in the phone but in the former owner’s BlackBerry Internet Service (BIS) account. The account is still registered to your phone’s EIN (ID number). The best suggestion I can give is to try to figure out which wireless carrier the previous owner used. Then, find that carrier’s BIS login page. You may be able to enter the phone’s EIN or PIN and request a password reset. The new password should come to your phone. If it doesn, you can now login and try to either disable the account or take over the account for yourself. Please let me know what progress you make.

Mike says:
Nov 10, 2008 - 09:11:40

Thanks for this article. I have a Verizon Pearl 8130 and have been running an unofficial version of OS 4.5 for awhile. Since Verizon just released their official 4.5, I wanted to install it. But since I already have 4.5 on my phone, the new Verizon 4.5 won’t install because it “thinks” I already have it installed. So I might take this route when I get time. Much obliged for the thorough article.

I am presuming that it is possible to reload my Blackberry easily through the Desktop Manager?

Nov 10, 2008 - 08:11:18

Your case is almost exactly the same as mine was. Except I made a really dumb mistake, I accidentally loaded my 8130 Pearl with the OS 4.5 download I had obtained for my 8330 Curve. (Surprisingly, lots of stuff still worked!) I had to wipe my Pearl then install the CORRECT download of OS 4.5 on my Pearl.

Yes, it downloads nicely with Desktop Manager. I should be posting an article on that soon.

Thanks for your loyalty to the site. You may well be my most frequent contributor.

Fraser says:
Dec 1, 2008 - 12:12:17

Hi Kelly,
Your site has been very helpful. I have run into a few problems, however. Looking to save a few bucks, I bought an unlocked phone from a seller on eBay in Brooklyn, New York. It is from T-Mobile, which we do not have here in Alberta, Canada. My service is currently through Rogers Wireless, and I am having troubles updating my phone. My question is, if I wipe my Blackberry of absolutely everything (if at all possible), would I be able to update my (former?) T-Mobile Pearl 8100 with the Rogers software? I cannot update it with T-Mobile software because I do not have a T-Mobile phone number. Any suggestions? Thanks, Kelly!


Dec 1, 2008 - 07:12:59

I think you would want to update your phone with the Rogers 8100 OS download–not T-Mobile. I have never done what you’re trying to do, but I have read countless times that it CAN be done successfully. I don’t see where you have anything to lose by trying.

It’s not clear to me, but have you tried this and failed? Or tried with the T-Mobile OS and failed? If failing with the Rogers download–what failure message are you seeing?

Fraser says:
Dec 1, 2008 - 02:12:01

Hi Kelly,
Thanks for the quick reply. What I tried to do last night was upgrade with the T-Mobile OS, but I need a T-Mobile phone number in order to download it, which I do not have. I ended up downloading the Rogers OS. As of this moment, I have not wiped my handheld. So last night, with the T-Mobile OS installed, I tried to see if I could install the Rogers one “over top.” The problem is, DM did not even find the download (I am guessing that is because the T-Mobile OS is installed, but the reason for my hesitation to wipe is the fear that I will end up with an expensive paperweight. I mentioned that I am unable to download the T-Mobile OS).

So, if I understand correctly, I will first need to wipe my phone clean of everything (especially the T-Mobile OS) and install the Rogers OS. Your comment that you have read countless times that it CAN be done successfully is encouraging. And like you said, I don’t have anything to lose by trying, unless I can’t install a new OS! I suppose more research is necessary. Any more advice?

Thanks again!

Dec 2, 2008 - 07:12:33

Sorry I couldn’t get back to you as quickly as before. Your DM won’t attempt to upgrade your phone if it finds the installed OS and downloaded OS are the same version, as I understand it. That’s why you have to wipe your phone before you reconnect to DM. I really don’t think you are taking a big risk to wipe and try to upgrade to the Rogers OS. Frankly, I’m surprised when I read how many users have wiped and loaded their phones with an OS provided by a different carrier, but there are many accounts of it being done successfully. Heck, I accidentally loaded my Pearl 8130 with OS 4.5 for the Curve 8330, and many functions still worked (not nearly enough, but some).

If you do try this and it doesn’t first work, one other thing I’ve read about is to search for the file named vendor.xml (should be found in the directory where your downloaded OS got installed) and delete it. Then, try again. I didn’t have to do that in an experiment I tried once, and it still upgraded. But I read that sometimes that is necessary.

Chas says:
Dec 3, 2008 - 03:12:51

I bought an AT&T Blackberry pearl, (I’m not sure of the version, 8110 or 8120 all it says under the battery on the phone is pearl) that i bought off of craigslist! The phone would get to the AT&T boot screen and power off or go black! I did some googling and found this to be a software issue! So, i downloaded the lastest desktop manager software for blackberry 4.7 and the OS from AT&T website for the 8110. I also d/led the 8120 just in case! Now i went through and deleted the Vendor.xml like pretty much every site says to do! Now when i go into my APP loader for the bb it finds the update! I check the ones i want to load on to the phone and click next! It comes back with something about the “Email Client” does not have all of the files necessary to install and wont go any further! I go back to the APP loader and check through everything and notice that the “browser” and “email” boxes are check but not highlighted like the rest! So, i cant even uncheck it if i want to!! I’m pretty much stuck here!! Any info would be greatly appreciated! Thanks in advance!

Chas says:
Dec 3, 2008 - 03:12:25

…oops I also forgot to mention! The pearl has been wiped! It also shows a JVM error 513.

Dec 3, 2008 - 07:12:53

First, it may really matter whether it’s an 8110 or 8120, so you should figure that out first. Try removing the battery and reading anything printed back there. Or take it to an AT&T retail store and see if they can tell you which it is.

Once you know for sure which model it is, use the AT&T download for that model.

Your 513 error is explained here:

Repeat what you’ve been doing with the correct download. It may be that more than one try is required.

Did the person you bought the phone from give you any background on the phone? This is probably why he/she sold it.

Dec 3, 2008 - 08:12:49


First of all tanks for article.

My problem is about the USB port; i connected my 7290 to my PC on USB port when i execute :
” JavaLoader -usb wipe ”
it returns :
RIM Wireless Handheld Java Loader
Copyright 2001-2007 Research In Motion Limited
Connecting to device…debug: COM error during Open: (0×80040001)
Error: unable to open port

i do not know what to to :( bu when i execute :
” JavaLoader enum ”
it returns :
RIM Wireless Handheld Java Loader
Copyright 2001-2007 Research In Motion Limited

pls help :)

Dec 3, 2008 - 09:12:38

There is some possible help if you are willing to read through a long, long, long page:

Chas says:
Dec 4, 2008 - 02:12:47

Thanks for your help! I went to an AT&T store it turned out to be an 8100! As far as the person i bought it from on craigslist he told me in advance what the problem was! He was only selling it for 10 bucks! Needless to say i got it up and running fine now!! So, i think a $10 pearl was a great deal! :) Again, thanks for the info!

Dec 4, 2008 - 03:12:43

That’s so great that you got it fixed. I hope it continues to function well. Yeah, $10 for a Pearl is a real bargain.

David says:
Dec 4, 2008 - 04:12:56

I have two Pearl 8100s that I purchased in the US from T-Mobile. I have been relocated to China. Before leaving the States I unlocked both phones. In China, one phone works with no problems, the other gives the Data Connection Refused error.

The only thing different between the phones was that, just prior to leaving the States, I cancelled my data plan on my wife’s phone which, incidentally, is the phone that now will not work with the China Mobile data service.

I have tried upgrading / downgrading the OS to no avail. What can i do?

Dec 4, 2008 - 07:12:04

So, you’re saying the phone that doesn’t work had its DATA plan cancelled but still should work with VOICE–but it’s NOT? I think the wireless carrier (still T-Mobile, I presume) would need to check into that. I don’t think that’s a problem with the phone itself.

Please let me know if your carrier can or can’t resolve the problem.

Fraser says:
Dec 10, 2008 - 06:12:42


Hi Kelly,
I went ahead and found the Vendor.xml file, deleted it, and switched OS’s from T-Mobile to Rogers. No complications whatsoever. Thank you for the help!


Lorne says:
Dec 13, 2008 - 02:12:51

Im getting an error code 543 with the white screenis this process i must go through to reload the OS? i have a blackberry curve 8300

Dec 13, 2008 - 05:12:57

Here is RIM’s (too brief) explanation of Error 543 and what to do about it:

My process may or may not be adequate for you to recover your BB. It’s certainly worth a try, but…here are some links for really serious problems that require a special approach to reloading the OS:

I wish you the best. Please let me know how it goes.

tinder says:
Dec 17, 2008 - 05:12:20

i have a t-mobile pearl 8100. i performed a security wipe on it.
i also downloaded the latest desktop manager v4.7 but the wiped pearl is undetected by my pc. i have tried the same pc & usb cable with other blackberries and they work fine. is there some service i need to restart / load to enable usb detection?

Meredith says:
Dec 17, 2008 - 01:12:47

Hi Kelly,
My T-Mobile Pearl died and my friend gave me her old Pearl to use. I use a Mac, not a PC so no Desktop Manager just Pocket Mac to sync. I’ve already synced all my data from my old Pearl and want to delete hers and then sync the data on my Mac to the new Pearl. Would I have to wipe my friends Pearl? Is there another easier way to just delete her Address Book, Calendar, and Emails? Since they’re both T-Mobile phones, her phone works fine when I put my SIM card in, so I don’t think I need to wipe it, plus I’m concerned about being able to install a new OS without using a PC.
Your advice is greatly appreciated.

faysal says:
Dec 17, 2008 - 04:12:01

i have a blackberry storm unlocked verizon.. using it on etisalat.. everything is perfect.. however if i wipe the blackberry, will it still be unlocked?

John says:
Dec 18, 2008 - 12:12:02

I wonder if you can help me with my BB Curve 8310 (AT&T). While upgrading to OS v.4.5, about 30 minutes or so into the upgrade, the phone began to power on and off, and it has remained locked up in this power cycle ever since. Basically, it shows a black screen, a red led goes on (then off), a white screen with an hourglass comes on (then off), and it goes on and off in this cycle. I downloaded JL_Cmder and installed it, but it doesn’t seem to work. This is what is happening: with the phone connected to USB, I select #4 in the menu, confirm “Y”, type “blackberry”, but I don’t press Enter until the phone screen comes on, then the JL screen says “Connecting to device…”; however, after a few seconds when the phone screen goes black, JL quits and goes back to the main menu (options 1, 2, 3, etc.). By the way, I am running Win XP, SP2, on a Compaq Laptop (about 2 years old). Any ideas? Thanks.

Dec 18, 2008 - 12:12:06

I can’t say with certainty, but I have read where other unlocked phones (not a BlackBerry) were locked after updating the OS. So, wiping your Storm (and/or re-installing the OS) might cause your phone to get locked.

How did you get your phone unlocked in the first place? Did you purchase it already unlocked? Can you find out how it was unlocked, so that you could do it yourself later?

Dec 18, 2008 - 12:12:02

I’m working on an article about problems like you’re experiencing, but am not yet ready to publish it. It’s possible that your computer’s USB driver is at fault. RIM suggests you download OS version 4.3 to your computer and install it on your computer (not your phone) and that should cause a compatible USB driver to be installed. It’s described in a bit more detail here:

If you need directions on doing that, let me know. It’s basically the same process as I’ve written about in doing an OS upgrade except you have to locate a version 4.3 to download instead of the newest version.

Please let me know how things work out. So many people have problems related to USB that I decided to work on an article that covers a lot of the cases. It’s turning out to be quite complex. Working with you on this problem might teach me something.

Dec 18, 2008 - 01:12:21

To do a wipe and clean out ONLY the Address Book, Calendar, Tasks, Messages, and 3rd-Party Application data, make sure you have Content Protection set to DISABLED. If set to ENABLED, you’ll wipe virtually everything, and you don’t want that. So, check that by doing Options > Security Options > General Settings. With Content Protection disabled, from that same place in the options, do (press Menu key) > Wipe Handheld.

After a short time (1-5 minutes, depending on size of data being erased), your phone will be cleaned and returned to normal status–except the radio (Mobile Network) will be turned off. Click the Manage Connections icon on the Home Screen to turn the Mobile Network back on. And you should be good to go.

Dec 18, 2008 - 02:12:13

Sounds like you have exactly the problem described (along with a solution) here: I referred to that in one of my other articles, but perhaps you missed it.

Let me know if that article helps you. I’ll bet you are really frustrated by now! Hang tight…you should be able to recover it.

John says:
Dec 18, 2008 - 09:12:50

Hi Kelly,

Thanks for your reply. I have already tried the steps of Lecture 12 many, many times, to no avail. When the wizard comes up, during the first step “Load JVM and System Software”, the wizard seems to “grab” the BB out of the rebooting sequence, but when it begins the second step “Wait for Device Initialization” the rebooting cycle on the phone begins all over again. After several minutes of attempts, the wizard finally announces: “Unable to Reconnect During a Multi-Stage Load Operation.” I have tried these steps on two laptops, with different versions of DM 4.2, 4.6, and even 4.7, and with OS 4.2 and 4.5 with no results. Yesterday, I tried CrackMem, but when I press “Wipe Device” on its menu, it simply takes me to the apploader wizard and won’t accomplish anything. The only thing I haven’t tried yet is the sledgehammer… Extremely frustrating…

Chris says:
Dec 25, 2008 - 01:12:32

I have a BB 8700 and it randomly turned off and now blinks red and it shows up loading but it keeps repeating this stage.. What should i do?? Thanks

Dec 25, 2008 - 06:12:33

First, have you tried a battery pull (reset)? Remove battery, wait a while, replace battery, wait for phone to recover.

If a battery pull doesn’t fix it, it may be a bad battery. If you suspect it could be (say, the battery hasn’t been holding a charge well recently), try replacing the battery (they’re much cheaper if ordered online, if you can tolerate the wait for delivery). If you can get your carrier’s technical support (live, in a retail store) to try a new battery, that might give you a quick answer on that possibility.

Lastly, it may be your phone’s software (OS) has become corrupted, meaning you would need to try a wipe and reinstallation (the topic of the article above). You may need to follow the directions for installing an OS on a non-working phone: I reference those instructions in commentary above, as well in one of my older articles on installing an OS.

Please let me know if you make any progress.

Chris says:
Dec 25, 2008 - 09:12:50

Hey thanks a lot kelly i tried the battery thing but it didn’t work.. What are the exact setps to reinstall the phones software.. Thanks

Dec 25, 2008 - 09:12:56

I don’t know the 8700 (as my site specializes in Pearl, Curve, Bold, and Storm), but I don’t think that matters too much as far as directions go. The problem in reinstalling software on a phone that is “dead” or continually resetting itself is that normal directions don’t work.

Directions that might work are in my comment dated December 13 above. I’ll paste them below:

NOTE: Because the success of these directions depend partly on timing (luck!), you probably will have to try over and over until you catch your phone at the precise time required for things to work. I have read where people didn’t give up and it worked, but that’s certainly no guarantee. I wish you the best. Let me know what happens, please.

P.S.–Make sure you have downloaded the correct and desired OS version, and installed it on your computer. Make sure you have Desktop Manager installed. In other words, have everything set up on your computer BEFORE you try to do the recovery. Read my articles on OS upgrade carefully before you get into the recovery process.

DB says:
Dec 28, 2008 - 08:12:28

i am inquiring on getting my first blackberry..most likely the bold
since i am a first time user i got a few questions since the one i will be getting is locked with the service provider, i wonder what will happen if i had the phone unlocked?what features or applications will i lose? not really sure if its true but i heard that internet will stop working since blackberry messaging as well, since its all included in the data plan.
another one is just getting an unlocked blackberry. if i did get a data plan on it will i have the same features and apps as it is from the service provider???

Dec 28, 2008 - 08:12:44

I highly recommend the Bold if your carrier supports its. (Mine, Verizon Wireless, does NOT!). In my opinion, it’s not sensible to get a BlackBerry unless it’s unlocked and with a data plan. The strength of the BlackBerry is in its ability to handle email so efficiently, and its ability to surf the web so well. Without a data plan, the best part of your phone will sit idle.

If the Bold won’t work on your provider, the Curve and Pearl are also excellent choices. Again, you really want a data plan.

What do you want out of your phone, so I can give you a better opinion?

JIM says:
Dec 29, 2008 - 10:12:31


Dec 29, 2008 - 11:12:54

I don’t think it will. On which carrier do you intend to use it?

JIM says:
Dec 29, 2008 - 11:12:23


Dec 29, 2008 - 11:12:05

Verizon’s and AT&T’s networks are not compatible. It won’t work.

Oops! I forgot–we’re talking about the Storm, right? The Storm might work.

JIM says:
Dec 29, 2008 - 11:12:55


Dec 29, 2008 - 11:12:56

Not sure if you saw my edited reply. Thanks for sharing that info. I haven’t explored that kind of usage before. Where I live and work, AT&T coverage is poor, so I have stuck with Verizon.

JIM says:
Dec 29, 2008 - 11:12:06

Thanks Kelly, your forum is great! Happy New Year!

DB says:
Dec 30, 2008 - 02:12:08

thanks kelly from ur reply
.since the bold (phone) will be under the ROGERS provider and completed with the data plan. i would like to get the phone unlock to use different sim cards (rather than just the home sim cards(rogers)). different sim cards like different service provider ( such as fido canada or international sim cards.
so i was saying if did get the phone unlock .. will some of the application not work,
is the data on the phone or is the whole data on the sim card.
thanks in advance

Dec 30, 2008 - 07:12:35

Sorry I didn’t understand the question. No, not all data is on the SIM card. Information about your identity and account are stored on it. Also, some or all of your Address Book is stored on it. I can’t find a definitive answer on contact storage on the SIM.

Folarin says:
Jan 7, 2009 - 07:01:54

Hi Kelly,

I’m based in Lagos, Nigeria. I just bought my BB Pearl 8100 from a phone shop n decided to do an upgrade. Had probs with it, so I read around n got JL_Cmder. Unfortunately, I hadn’t seen your article b4 I wiped my phone. Now I can’t even reconnect with DM4.7. I also hav OS4.5 installed.

Do I need to revert to DM4.2 (bundled) and how do I get OS4.2 as that was d OS that came wit my fone. Help appreciated!!!

Jan 7, 2009 - 07:01:52

I hope your problem is covered in my article on USB Problems here: If your installation of OS4.5 seems to be working except for connecting to Desktop Manager, then don’t change it. But if it’s not working, you may need to reinstall the OS (4.5 or older version). I think your problem connecting has nothing to do with the OS upgrade, but with the DM upgrade.

If your phone is working except for connecting to DM, focus first on getting that to work. It may be better to reload an older version of DM (but read my article on USB problems first–that might help you understand the possibilities of what could be wrong). Here is a link to will take you to a place where you can download either Desktop or Device software. There are links for several carriers in Africa, including Nigeria:

If you download an OS for a different carrier than the one you’re using, you must delete a file named vendor.xml before you do the upgrade or downgrade. Look for vendor.xml here for Windows XP: C:\Program Files\Common Files\Research In Motion\Shared\Loader Files, or here for Windows Vista: C:\Program Files (x86)\Common Files\Research In Motion\Shared\Loader Files. If you delete that file before reloading your OS, it should work even if the carrier is different.

Let me know how things work out.

Alee says:
Jan 10, 2009 - 06:01:25

Hi Kelly,
Ummm I have the sprint pearl 8130 and I don’t really want to wipe my entire handheld but I do want to get rid of all the programs that came already on the phone. I’ve deleted all of the applications that I don’t want but I still want to free up more space on the device memory to keep more txt messages (I’ve tried everything it seems but they still keep getting erased) so how can I free up more space besides getting a memory card (I already have one).

If there is anything I can do that will help fix this problem please let me know its much appreciated!

Jan 10, 2009 - 07:01:49

The best thing I ever did was install SoftReset, an app I wrote about here:

I wrote an article that explains more about what you can do to alleviate your Pearl’s memory problems here:

Let me know if I can help further.

Montu says:
Jan 10, 2009 - 11:01:10

Hi Kelly i have BB pearl my problem is with it’s bluetooth i am unable to pair my phone with any other phones or devices it seems to be undiscoverable i have tried wiping my handheld but won’t work and also check the settings that it is set to discoverable mode but it won’t work
what should i do did os upgradation will work ? if yes then i have bb pearl 8100 from o2 nd i am using it in india. did upgradation will lock my handheld again ?

Jan 11, 2009 - 07:01:16

Don’t try an OS upgrade till you’ve tried some other things. First, start by resetting your phone in case it’s in a persistent, abnormal state: remove battery, wait a while, replace battery, wait for phone to recover. See if that resolves the problem.

If not, do Options > Bluetooth > (press Menu key) > Options, and ensure that…
* Device Name is set (e.g., My Pearl 8100)
* Discoverable is set to Yes
* Security is set to High
* Services (all) are enabled

If all the above were already done, then try disabling Address Book Transfer and see if that helps (some users report that it does help–not sure why).

Still not working? In case you’re overlooked the obvious, make sure when you’re attempting to pair you do Options > Bluetooth > (press Menu key) > Enable Bluetooth, then Add Device. And make sure the devices you’re attempting to pair with are in a search mode (looking to pair with your Pearl).

The only other things I can think of are: make sure your phone battery isn’t weak (Bluetooth signal might also be weak due to that); make sure your distance between devices isn’t too great (at least while you’re attempting to pair); make sure there isn’t some source of interference (radio frequency) from another device (that could be “jamming” the airwaves–I know this is probably very unlikely; turn off any device that isn’t needed while you do these tests).

Please let me know how things work out.

Montu says:
Jan 11, 2009 - 02:01:48

Sir i have tried removing battery for a while and also tried disabling transfer address book but still it didn’t work another thing is the list of the services are displayed but i am unable the select any services of those and no option for security is displayed.i have tried all the things as you suggested me but didn’t work Plz Help me m waiting for your reply

Jan 11, 2009 - 03:01:20

When you checked the list of services, were they enabled or not? You said YOU couldn’t select them, but did that mean they were not ALREADY selected? If not enabled, that is certainly a problem. We need to determine why they are unselected and unselectable. Is your phone owned by you or is it a corporation-owned phone? If corporate-owned, it may have an IT Policy configured that disallows you from changing the settings. You would need to seek permission from the corporation’s BES (BlackBerry Enterprise Server) Administrator.

But if it’s your own phone and there is no BES involved, something else may be wrong. Let me recommend this–browse my article at and follow the instructions to Send Service Books. If you are missing any services that are needed, that might fix it. You must know your login credentials for your carrier’s BlackBerry Internet Service (BIS) to make this work.

Please let me know the outcome of this test. Wish you the best.

Montu says:
Jan 12, 2009 - 01:01:26

My phone is from o2 i have unlocked it to use it in india

Montu says:
Jan 12, 2009 - 01:01:29

actually my phone is second hand phone i don’t know the login credentials of it’s original owner let me tell you that my phone’s bluetooth was working it stopped working when i was pairing with my friend’s phone i just searched my friend’s phone as soon as the phone was detected i stopped searching and selected it before it can aquire the device name and then it tried to connect it and showed me error that it is unable to connect from then onwards my phone’s blutetooth stopped working it can’t discover any phone and even undiscoverable itself. however i am able to enable it

Montu says:
Jan 12, 2009 - 01:01:13

if i restore my phone to factory settings using j l commander then what would happens whether it get locked or will remain unlocked ?

Montu says:
Jan 12, 2009 - 01:01:33

wiping handheld and restoring it to factory settings it the same stuff or different ones ?

Jan 12, 2009 - 09:01:53

I honestly don’t know if resetting the phone to factory settings will cause it to be locked or not. My guess is that it would not, but I can’t be certain, as I’ve never tried it.

Montu says:
Jan 12, 2009 - 11:01:32

okay now i had wiped my phone using jl commander now it shows white screen error 507 now what to do plz help

Jan 13, 2009 - 06:01:34

Did you wipe or reset to factory defaults? They are not the same thing.

Anyhow, a procedure I know to recover from your situation is documented here: Apparently, the success of the procedure depends on timing (e.g. “luck”), so you may have to repeat it several times. You may have to display a lot of patience. But, then, you already have, haven’t you?

Here’s another write-up of a procedure:

@TMPIRE says:
Jan 13, 2009 - 04:01:40

hey kelly,

i had my BB8830 set on autowipe after 3 failed login attempts. i didnt realize that held true when it was tethered, as i accidentally was typing a domain in the login an initiated the wipe sequence. i managed to rip out my battery @ 88%. any idea how to stop this short of call BB support?

Jan 13, 2009 - 05:01:50

Are you saying you pulled the battery when wiping was 88% complete? Ooo…I think you might have done better to let it complete, although I understand what you might have been hoping for. I think you’re going to have to reload, if your partially-wiped BB will cooperate. Please let me know how you proceed and how it goes.

Kumar says:
Jan 18, 2009 - 03:01:07

Hey, my phone just stopped vibrating completely so what do you think I should, should i restore it to factory setting to check if it works, will that delete all the data or what?

Jan 18, 2009 - 03:01:04

No, first try resetting your phone: remove battery, wait a while, replace the battery, and wait for it to recover. See if that fixes the problem.

Make sure you haven’t accidentally turned off vibration by selecting the wrong profile, or turning off vibration in your active profile.

Malluco says:
Jan 20, 2009 - 03:01:57

Hi.. do u want to do a partner??

I have a website and the main subject is BlackBerry, and I live in Brazil, so, my blog is totally brazilian…

what do you think?

Whait a answer.


Jan 20, 2009 - 09:01:45

I would like to discuss this with you further. I will send you a private email.

Montu says:
Jan 23, 2009 - 02:01:07

Hey Kelly,
i have upgraded my os to 4.5 and my phone is working perfectly the problem with my phone’s bluetooth is with it’s hardware it is discoverable only when both the phone that is mine and other one should be kept so much near(both phone touching each other) in contact with each other how can this be resolved

Gaurav says:
Jan 26, 2009 - 08:01:54

Hey Kelly,
I am in a fix with my bb. I have an unlocked bb from t-mobile usa. Its a 2nd hand phone. I am currently on the bharti airtel network (india). I can make calls and send text sms. I asked my service provider to activate bis services on my mobile and they did that. However I am still unable to register under hrt (host routing tables) as I dont get any entries there. Also at the bis site when i try and register it says “This BlackBerry is registered with a different service provider. Please re-register the blackberry and verify the url matches the one provided by your service provider”. I have written to tech support about getting this cleared and they say they have no support for such an issue. I read that my bb is registered with another provider and needs to be unregistered from there. Further my bb shows a different imei no under status (on the bb screen) and a different imei at the back below the battery. could you suggest a possible solution as am unable to resolve this with my service provider.

Malluco says:
Jan 26, 2009 - 01:01:58

try to resolve this with your service provider, only him can to resolve… I think, here in Brazil I had same problem and I resolved with my s. provider


Jan 26, 2009 - 02:01:49

I don’t have a lot of experience with unlocking, but it sounds like your phone may not be unlocked (or “fully” unlocked, if there is such a condition). How did your phone get unlocked in the first place? Would you be willing to pay a 3rd party to try unlocking it again? Please let me know what progress you make.

Gaurav says:
Jan 27, 2009 - 02:01:53

how did you get it resolved from your service provider. My service providers cant understand the problem I think. Could you let me know what exactly you asked from your service provider so that i can quote the same to my service provider. I have at the moment asked them to escalate the issue with RIM. lets see what they have to say now when they get back to me.

Gaurav says:
Jan 27, 2009 - 02:01:59

I unlocked my phone using the RIM multiloader (by flashing my BB). I wiped my phone and then loaded an updated software available from the BB site. However once I had unlocked it (voice and text) I got to know that RIM blocks the BIS & BES services on a particular service provider via the PIN as these services can be accessed from the BB servers alone (world-over). So if my BB is registered with another service provider then I cant register with a new service provider until the original provider releases my PIN. I dont have the contact email or phone for RIM and T-mobile wont help me (as i am not a customer) so I can only get it done through my service provider. Thats what I understand of it now. I’ll keep you updated on any progress i make on this.


Jan 27, 2009 - 07:01:14

Again, I’m not an expert on unlocking, but I’m not sure if your phone is fully unlocked. You did not mention that you used an unlock code, and from what I understand, you need to do that. I don’t think that wiping and reloading your phone will unlock it, although I could be wrong. I would try to go through the unlock process that others use: get T-Mobile to do it, or pay a company to get you an unlock code for T-Mobile.

From what I read, you can succeed with T-Mobile if you be patient and persistent. Keep calling T-Mobile, don’t mention that you’re not a customer, and tell them you need your T-Mobile phone unlocked so you can travel to another country (pick one) and use it there. If you get a customer support representative that won’t do it, politely say good-bye, hang-up, and call in again…and again…till you get a representative that will do it. From what I read, you can get it done eventually.

Or, do a web search for “unlock code T-Mobile.” You’ll find many companies that will accept a reasonable payment to get an unlock code for you, and refund your money if it doesn’t work. It’s work a try, don’t you think?

Montu says:
Jan 28, 2009 - 04:01:53

Hey Gaurav i am experienceing the same problem my phone is from o2 uk and i am also using bharti airtel in india but won’t be able to use gprs services like airtel live, nop etc. when i try to open browser it shows requesting and then shows error to contact service provider and also tried to register my device to airtel’s site but showed the same error as yours device already registered to another provider. another thing it i tried using my phone with a vodafone sim card and the browser works perfectly i am able to browse any site using vodafone live service so there maybe problem in airtel live’s setting i have compared both the settings from airtel and from vodafone the settings from vodafone is excatly correct taking in consideration their original APN, Proxy etc .I mean the problem in airtel is with their APN their apn is rather then in our devices. whereas in vodafone the APN is portalnmms and configuration in our device also shows same. you can check those settingsin setting/advance options/service books/airtel bhartiin Waptran../ then press option and then clik show HRT then again press option then click view you can see they uses as there APN while in vodafone it is their original apn Portalnmms try using vodafone sim card and browser will work definitely

Jan 28, 2009 - 06:01:51

Thanks for all that very deep information. You guys are struggling with a very difficult problem. If you make progress, I would be grateful if you’d return and continue sharing so others can benefit from your hard work.

Montu says:
Jan 30, 2009 - 08:01:04

Sure Sir, i would be glad to Help anyone..

Zaka Ullah says:
Jan 31, 2009 - 03:01:10

Hi, my BB pearl keeps restating repetatively, and it has gotten annoying. I have tried different methods (Jl_cmder, apploader, the desktop manager) but they all end not installing the OS on the device. when i use the Jl_cmder, it says that 0×80040001 error (i tried following the link that you provided the other person in on of the replies but never worked for me). and througth the apploader, I get a problem that the program was unable to connect the multi-stage loader. could you provide me with some other tricks that may be able to help me fix the problem.

thank you,

Jan 31, 2009 - 05:01:57

Is your Pearl restarting continuously, or are restarts minutes or hours apart? The links I provided to an earlier reader were for continuous restarts. The trick explained in those links do involve trial-and-error, and you have to repeat the process over-and-over to catch the Pearl at a time when the trick can work. In other words, you have to get lucky. I don’t know of any more tricks. Can you take your Pearl to a retail store of your wireless carrier and ask their technical support for help? Please let me know if you have any luck. I wish I could do more.

nick says:
Feb 3, 2009 - 03:02:42

hi i bought a second hand pearl 8100 but i think it came with an IT policy as it wont let me use a media card, (media card support locked on no) ive tried wiping the handheld, no success what now??

Feb 3, 2009 - 10:02:55

My source that stated that wiping a BB would remove an IT policy must have been wrong. Here are some directions that claim to work: It sounds a bit complicated. Let me know if you have any questions about what those directions are asking you to do. I may be able to walk you through it (slowly, given our means of conversing online).

daniel smith says:
Feb 6, 2009 - 09:02:24

none of the software on my blackberry bold 9000 will open and it says ‘the module cannot be found’ so when i try and reload the software back on using the application loader it asks for a pin password.

i dont know my pin password as i didnt set it up another company did,is their a universal pin password or another way of uploading new software?

many thanks

dan smith

Ian says:
Feb 6, 2009 - 09:02:52

my blackberry pearl will not send reply emails when i click reply i can type my email but when it comes to sending i can only save the message. i’ve resent service books and deleted and undeleted cmime but no joy any advice would be great.



Feb 7, 2009 - 06:02:37

Are you trying to wipe your Bold (I assume that from the article above)? Or have you already wiped it and are trying to reinstall your OS (I assume you are).

I don’t know of a universal PIN. I think you have remove something called an IT Policy to get around the password protection. Try these directions:

Feb 7, 2009 - 06:02:24

Any idea what happened to cause this situation? Was it working then quit? Are other things not working (which could provide a clue to what’s wrong)? Are you sure you have data service (I have to ask since I don’t know the background story on your Pearl)? Are data services enabled (Do Options > Mobile Network and check Data Services setting)?

Rich says:
Feb 7, 2009 - 08:02:45

Just curious- has anyone has a problem with filesystem corruption on the Storm / 9530? Upon loading a new vanilla image with no third party apps, it will run for a day or two and then crash and restart with either a JVM 102, 517, 519 error. When this happens, the eventlogs seem to report either a specific file it has a problem verifying at startup or just reports generic filesystem corruption. Any suggestions?

guid:0×97C9F5F641D25E5F time: Sat Feb 07 09:00:59 2009 severity:0 type:2 app:System data:Linker error: ‘VerifyError’ for net_rim_bb_sbinjector_lib
guid:0×97C9F5F641D25E5F time: Sat Feb 07 09:01:00 2009 severity:0 type:2 app:System data:VM:PSCRv=19831,w=7,i=188823
guid:0×97C9F5F641D25E5F time: Sat Feb 07 09:01:00 2009 severity:0 type:2 app:System data:JVM Error 517
guid:0×97C9F5F641D25E5F time: Sat Feb 07 09:01:00 2009 severity:0 type:2 app:System data:Filesystem corrupt

Feb 7, 2009 - 08:02:19

I haven’t seen that on my Storm 9530. I do have a problem with seemingly random resets throughout the day (see my article “Is Verizon Wireless Pushing OTA Updates for the BlackBerry Storm?”). I’m running also. I’ve received reports from others of the same thing, so I think that OS version is buggy (in more ways than the one I wrote about).

I would speculate you have a hardware problem, maybe with Device Memory. If so, you need a replacement Storm. Please let me know how this works out.

Annette Tills says:
Feb 10, 2009 - 11:02:45

I have a Blackberry Storm which I sync with outlook on my computer. I am selling my Storm and want to make sure all personal data is removed. What’s the best way to do this and does the new owner have to do anything get things going again?


Feb 11, 2009 - 06:02:12

Make sure you back up anything you don’t want to lose before you do anything drastic. If you haven’t yet wiped your Storm, I’d use Desktop Manager to delete (clear) all “databases” (done in Backup and Restore, Advanced). I wouldn’t wipe the Storm unless you’re confident you can reinstall the OS (it’s not that difficult, but why create extra work and risk for yourself if you don’t have to?). Don’t forget about media files in both Device Memory and Media Card. Also, log onto your carrier’s BlackBerry Internet Server (BIS) and delete the email accounts you have set up for the phone.

RalphPa says:
Feb 12, 2009 - 12:02:13

I have had my Blackberry Pearl 8100 with T-Mobile since June 2007. I initially dropped it in a glass of water by accident about 15 months ago and at the time took it apart, let it dry out and reassembled it and had no issues since until this week. Initially, the green button to make and answer calls stopped working along with every button in the “A through L” row of the phone. As part of the malfunctions, the flash for the built in camera would randomly come on and stay on until I removed the battery to reboot the phone. Well, not all the buttons including the scrolling Pearl button are not working.

My phone might be totally done, I’ll admit, but my thinking at this point is that my only resolve might be trying a OS wipe and reinstall. Do you think this is worth a shot? I see from your instructions above how to wipe the OS, but how do you reinstall? I would like my phone to work until May when I can get squeezed into a month early upgrade at a more reasonable price for the Curve 8900. Any advice is greatly appreciated. Thanks!

Feb 12, 2009 - 01:02:40

Since there is strong evidence of water damage–and let’s hope it’s not permanent–I wouldn’t recommend wiping the OS just to see if it works. It sounds far more like a hardware-related thing, and I suspect moisture or related contaminant might be the cause. Consider sending it to some place like BBRepairShop (search on this site) to see what they would charge to disassemble it, clean it, reassemble it, and test it. I think that’s your best bet. Please let me know what you do and what results you get.

RalphPa says:
Feb 12, 2009 - 06:02:24

Hmm…Do you understand that the potential water damage is from 15 months ago? At the time I took my phone completely apart and let is dry out for over a day and then reassembled it. For the past 15 months it has been working perfectly fine until the past few days. I did the same thing this time and there is absolutely no moisture at all inside since the water exposure was from 15 months ago. The only reason I thought it was a possible software/OS issue is that maybe the OS no longer understands what it means when I press a certain button. You are probably right that it is just a malfunctioning keypad, but with the keypad actually on the motherboard it is pretty much means you would need a brand new motherboard I would imagine if it is a hardware issue. The only part of your suggestion I wouldn’t know how to already do myself is the cleaning part after I have it disassembled. Maybe, I’ll contact them and ask their opinion after giving them all the same information I gave you. I just know there is no moisture inside my BB since I saw none and the water exposure was from 15 mos. ago. Do you really think the water damage could delay itself for 15 mos?

Feb 13, 2009 - 07:02:54

Although I responded to you via email, I’ll repeat here that I overlooked the fact that the water damage occurred 15 months ago. You’re probably right that by now moisture isn’t a problem. Could possibly still be a contaminant, but I can’t say with any certainty with the little info I have to go on. Although I still suspect a hardware problem, if you decide to try reloading the OS, it may be worth a try. I still think I’d consider sending it to BBRepairShop (search my site for info) to get their opinion.

RalphPa says:
Feb 13, 2009 - 09:02:30

I have not yet tried the OS wipe, but I think you are probably correct that it is a hardware issue. What I have done in the meantime is completely disassemble my BB 8100 Pearl and then used air in a can to clean away from the of the dust accumulation in the outside seams (this is apparent if you have ever taken your phone apart — I am not sure this part was effective, though) and I also used an alcohol-free baby wipe (as I saw suggested somewhere else) and I wipe down all the metallic parts. In many cases, I removed some smudges off the metal and there was one spot that had the slightest bit of corrosion that I removed. I let it “dry” a few hours (even though the wipes didn’t really add that much moisture) and then reassembled it. The end result is that it returned to its initial state from earlier this week when I mentioned that the only button not working were the green button to make and answer calls along with every button in the “A through L” row of the keypad. So at least I have some functionality back for now, but I am afraid that it is a hardware issue and not an OS issue. Really, the initial OS thought I had was more of a grasping at straws final attempt to figure out of there was something I was capable of fixing myself. I should add that if you ever decide to take apart your BB, make sure you wear latex gloves or something similar since it is not a good idea to get the oils from your skin in the LCD screen. To take it apart then only thing you really need is the special screwdriver (I believe people refer to it as Torx or something like that).

I am not sure I am going to use BBRepairShop since I would need a backup phone in the meantime and I don’t have one. Thanks a lot for your time and thoughts here.

Brandi says:
Feb 18, 2009 - 09:02:34

I recently purchased a new Pearl 8100 and am getting a white screen freeze where nothing can be seen or accessed. I’ve done some research and have found that an OS wipe os supposed to be the only way to resolve this issue. Can you help?

Feb 18, 2009 - 12:02:57

Have you tried a battery pull (remove, wait, replace, wait)? Was it working before the white screen problem? If so, any idea what could have changed to cause it?

It’s likely you do need to reinstall the OS. There’s some preparation you need to do before you can do that. Have you read any of my articles about upgrading an OS? I don’t think you need to try the “wipe” procedure first. I would go straight to trying an OS reinstall/upgrade. So, you’ll need to have Desktop Manager installed and working, and you’ll need to download and install the version of OS you want to (re)install. Do you know where to go to get the right download for your carrier and model of Pearl?

Let me know how else I can help.

Mani says:
Feb 24, 2009 - 02:02:12

The screen on my Pearl is messed up big time. It’s white, and won’t show anything else. I can hear the voice dialing program if i press the button for it, and i can use it to make calls. However I can receive calls too.
Looks like something wrong with mercury of screen. I m not sure?

How to fix this?

Feb 24, 2009 - 08:02:23

When in doubt, try a battery pull: remove battery, wait for a minute, replace the battery, and wait for it to recover. If that doesn’t work, contact BBRepairShop (search for it on this site) and ask them what they think. I’m afraid it’s a hardware defect. They may be able to repair it for you. Please let me know what you find.

kip20 says:
Feb 25, 2009 - 10:02:37

Hi, My BB 8330 just started cleaning and is now wiping the content off of my BB because i entered the incorrect password 4 times on my BB manager…does this mean my Address bokk will be gone?

Feb 26, 2009 - 06:02:12

Yes, as a security precaution, all personal data (including messages and contacts) is wiped. This is to prevent someone from stealing or finding a phone and gaining access to your personal information. That’s why you should back up your phone (especially Address Book) periodically. Sorry if you lost your info.

Louis says:
Mar 2, 2009 - 10:03:34

I have an old 8220 that I no longer use at work and want to let my daughter use it on the ATT network. The phne works fine with her SIM card but my company had disabled the yext messaging…which she would like to use. I have tried wiping and reinstalling software but the text messaging ability still does work.

When I go to message list, there is no “compose SMS” to highlight. Is there a way to reinstall this ability that you know of? Thanks.There is no icon for it

Mar 3, 2009 - 01:03:51

You almost certain have an “IT Policy” installed that needs removal to get SMS working again. It’s not simple to do. Here are some links that might help: (I think the best link) (a web site devoted to this one thing!?)

If you want any help trying one of the above methods, ask me more questions before you try. I’ve never tried because I’ve never had a BB with an IT policy. But I do understand the steps in the procedures.

jason says:
Mar 4, 2009 - 11:03:46


so i bought i blackberry 8100 from a friend used it for several worked fine..untill one day it rejected my password 5 times and wiped my phone. i pulled the battery during the wipe. now it says jvm error 513. is there anyway to fix my phone?


Mar 4, 2009 - 11:03:49

You may have to follow the link I’ve provided for dealing with a “nuked” BlackBerry.

Kelly says:
Mar 10, 2009 - 05:03:14

I purcahsed a used bb curve 8310 on ebay. I had a BB 7290. AT&T service.
I trxfrd my sim card and got the 4.5 download from RIM. I have synced, but tasks and memo are missing on this curve. I regularly use the tasks to keep track of lists for my four kids. Although the seller stated the disc and manual were to accompany the phone…no such luck. Can you tell me how to get tasks on my curve?

Mar 10, 2009 - 09:03:35

Kelly (or were you addressing ME as Kelly?),
Look under Options > Advanced Options > Applications and see if Tasks and MemoPad aren’t there. If they are but there are no icons on the Home Screen, try a battery pull (remove, wait, replace, wait) to see if icons show up. If no luck, see if you can get Desktop Manager’s Application Loader working with your Curve. Possibly you can resolve the missing apps problem with DM. You can download manual (guides) from (see the main menu links). Let me know how you progress.

Kelly says:
Mar 11, 2009 - 09:03:23

Thanks, I already checked to see if they were hiding and Tasks & Memopad applications are not on the phone at all. When I connect to desktop manager, I am able to sync, (only calendar & contacts), but when I go to application loader it freezes in the “connecting to device” screen.

Mar 11, 2009 - 02:03:34

Try running the App Loader program independently from the Desktop Manager. On most Windows computers, you can copy-and-paste the following into any window’s address bar (a regular Windows window, not your browser): C:\Program Files\Common Files\Research In Motion\AppLoader\Loader.exe, or on some (64-bit) Windows computers, it’s this: C:\Program Files (x86)\Common Files\Research In Motion\AppLoader\Loader.exe. It’s strange that it connects and work to sync, but won’t connect and work to run the Application Loader. I’m guessing that either the Desktop Manager installation is partially corrupted, or the BB OS installation is partially bad.

catsmeow says:
Mar 16, 2009 - 02:03:22

Appreciate all the information you’ve posted thus far.

Have a question about BES. I just quit my job with a company and the Blackberry I was using was mine. I don’t know the proper lingo for this but basically my email was set up using BES and my company could therefore have a record of everything on my phone.

I called IT after I quit and the guys there were rude and put me off saying “someone would get back to me”. Well, it’s been a week and they haven’t. I want my phone back!!!! And my privacy.

I wiped out my phone so it’s back to basically factory settings. Does this get rid of the BES too? If I load my personal email on it now does that mean they can’t have access to anything on my phone (emails, messenger, texts, etc)?

Given I want to do lots of complaining about them from my time working there I’d prefer they not see it. LOL

Tx Cats

Mar 16, 2009 - 11:03:36

I don’t have experience with BES, so I’m certainly no expert on that area. However, I’m pretty sure that wiping your BB does NOT necessarily remove everything that your former employer’s IT group may have done. For example, there is something called an “IT Policy” that was probably installed on your phone, and wiping doesn’t erase it. That policy (basically, settings that permit or deny your use of certain BB functions) might be a problem for you, but I can’t say for sure since I don’t know what, if anything, that IT group did. There are a couple of good links for removing an IT Policy, although I’ll warn you it’s not the simplest thing to do:

If you decide to try this, let me know anything in the procedure you don’t understand and maybe I can help.

Your privacy issue may be a separate one. If you setup your email to use a private account, and use your carrier’s BlackBerry Internet Service (BIS), you shouldn’t have a privacy issue with the old BES. Have you worked with your carrier (if needed) to setup a BIS account and its associated email account(s)? You definitely want/need to do this. Let me know if you need help with that, and I’ll try.

Anup says:
Mar 18, 2009 - 05:03:26

Hi kelly
I have a BB 8300. The O/s on my machine is Vista. I had upgraded my desktop manager software to version 4.7. The installation failed and the message that came up was this software is a 32 bit and the computer is 64 bit. Kindly suggest me a way to resolve the matter.

Mar 18, 2009 - 06:03:21

Your computer is like mine, it has a 64-bit processor and therefore uses the 64-bit edition of Vista. Please return to the place where you downloaded Desktop Manager and see if there is not a download that is compatible with 64-bit Windows. I know there must be one because I have a version that works. Mine came on a CD with my BlackBerry Storm. Please let me know if you can’t find it and maybe I can locate it for you.

Brenda says:
Mar 20, 2009 - 02:03:14

Oh my do I have a question.. I think my curve is having a problem getting the new download to work because my battery is low… Has anyone ever run across this issue?

Mine is currently stuck on the 507 screen, but i think my battery is too low to process anything to continue.. Any answers? I’m so distraught…

Mar 20, 2009 - 07:03:35

This isn’t an instant remedy, but you can order a new battery online for a much better price than buying in a store. Check out the Amazon battery ads on this site, for example. Well, I’m assuming you have a battery problem from your comment. I don’t think the low battery is CAUSING the 507 screen, but it may be that without a fully-charged battery you can’t complete an attempt at recovering your phone. I’m also curious as to what was wrong with your phone that must have led you to wipe it, if you did.

Brenda says:
Mar 20, 2009 - 09:03:50


I was trying to upgrade my OS. And I think I did so prematurely without charging my battery first. I was trying to upgrade to 4.5 and near the end of my upgrade somehow my phone started going into this power cycle mode where it was connecting and disconnecting from my computer, and then finally the 507 screen came up and the Desktop Manager gave me an error stating that my upgrade cannot be completed. I’m not sure what could have happened. I run XP with no special bells or whistles, however.. My roomate also has a BB and I believe I can borrow her battary, we’ll test this theory later when I have time after work. Thank you for your assistance thus far…I’m a complete NewBBie.. Though I’ve had my BB for over a year.. :]

Mar 20, 2009 - 09:03:14

Seems to me you could recharge your battery like normal even if the phone is acting screwy, but I may be wrong.

Unfortunately, it seems to be a not-so-rare phenomenon that a BlackBerry can go wrong during an upgrade. And it requires a complex procedure to recover. I’ve never had to do it myself, as the phenomenon has never happened to me. There’s a procedure here that might help: But I’ll warn you the procedure requires a bit of luck (perfect timing), and so may require multiple attempts to get it right. I wish I knew a better way of fixing that problem, but I don’t. If you keep me up-to-date on what happens, I’ll try to help.

Brenda says:
Mar 20, 2009 - 02:03:56


Yeah surprisingly I’ve had this page here and the one you’re suggesting open overnight.. I’m waiting to get home from work today to use my roomate’s battery and hope for the best! I’ll definitely keep you up to date on the situation! That page seems to be the best overall, as the author’s previous page was the one I followed on how to even get into this mess..

I’ve figured if all else fails I can upgade on my contract to either another BB or better.. But I want to at least try before going to that last resort…

Mar 20, 2009 - 02:03:59

If you can’t resolve your problem, and decide to replace the Curve, would you give me a chance to buy it from you? I would like a BB with this problem for experimentation. I get so many requests to solve this kind of problem.

I inquired and discovered that BBRepairShop will recover a BB with this kind of problem (assuming the diagnosis is correct) for $49.99 with a success rate of about 98%. Reportedly, there is no one simple procedure that works, rather than are numerous that often have to be tried. Please let me know what you decide to do.

SJade says:
Mar 20, 2009 - 09:03:29

Hi Kelly,
I have a curve 8310 and recently I got the message
uncaught exception: java.lang.NullPointerException and since then when I am instant messaging using the Blackberry Messenger it deletes the convo mid way through.
I had the same problem with a previous blackberry and got it changed through o2 – my service provider…but I think my warranty has run out.
I think, or I am pretty sure that wiping my blackberry will help – however I am a bit confused…if I wipe it does that mean that all my applications will be gone and I will have to reload everything i.e. messenger, game, camera, media etc?
Or will it all be on there but all my info i.e. my messenging contacts will be lost as well as my pictures and phone book.
I need to know before I do anything stupid.
Kind Regards

Brenda says:
Mar 20, 2009 - 09:03:06


So.. The battery will still charge in this situation, you just can’t tell with the LED light or anything to symbolize that it is charging. But my roomie and I have concluded with her BB that it will still take a charge. That’s good! I’m going to try and do the steps in that tutorial.. Wish me luck and I will update you in a few hours.

Mar 20, 2009 - 09:03:30

I’ll check back in the morning.

Mar 20, 2009 - 09:03:10

Reloading the OS will restore all the standard apps, but 3rd-party apps will need to be reloaded. Your Address Book, Calendar, Tasks, Memos and saved messages would need to be restored. Personal media files stored in Device Memory (not Media Card) would need to be restored. So, make sure you back up everything before you wipe and reload. In addition to backing up, I also export the sync’able data to CSV files (see my article on managing contacts using Excel), just in case.

Also, make sure you have the version of OS you want to install downloaded and installed on your computer (the one you’ll be running Desktop Manager on) before you even think about doing the wipe. And make sure you’ve read over one or more of my articles on loading an OS to make sure you know what you’re getting yourself into. And, be aware that on rare occasion a BB fails to reload and can get stuck in a loop resetting itself. I hear from readers quite often that have that happen. Just to be safe, have a contingency plan in case your phone is down for longer than you hoped for. Not trying to frighten you, just being cautious.

SJade says:
Mar 20, 2009 - 10:03:16

When you say “would need to be restored” do you mean the info that is in them or the applications themselves?
I dont have any info on the device memory itself…I didnt bother to after I got a new one.
Lol…you lost me at the sync’able to cvs..but I will read your article.
So basically if I wipe my blackberry all the applications will still be there, but the info on them will be lost?
Does that also mean my high score for BrickBreaker will go aswell lol?
Thank you soo much, you are very helpful!!
Kind Regards

SJade says:
Mar 20, 2009 - 10:03:02 seems I missed the entire last paragraph of your message…how do I know which version of OS I want and how and where do I find it to download onto my computer?
Kind Regards

Brenda says:
Mar 20, 2009 - 11:03:33


Well.. Not only was I able to get the OS to work, but I actually was able to load 4.5! Not the 4.2.2 they wanted in the tutorial.. My phone has been powering up for a while.. But I’ll let it run it’s course.. I think for the most part I’ve fixed it.

Thank you again for your help. I appreciate it. :]

catsmeow says:
Mar 21, 2009 - 03:03:07

SJade, your Brickbreaker comment was too funny. LMAO

Mar 21, 2009 - 07:03:00

Sorry I was so cryptic–it was close to bedtime and I was getting sleepy. By “would need to be restored” I meant that you would have to reload or reinstall them like you did when you first loaded or installed them. I think of the BlackBerry as having four different “things” stored on it: (1) the Operating System (OS), (2) the applications (”apps”), (3) data, and (4) media files. [Others may break this down a different way--no matter.] The OS is the really large program that operates the phone. The phone is a “brick” without the OS…can’t do anything. The apps are the little programs that do specialized things like performing instant messaging, playing a game, browsing the web, etc. Now, I would further subdivide apps into two categories: (a) the ones that are bundled with the OS, and are provided by the manufacturer RIM; and (b) those you purchase or download for free from a 3rd party. Data includes all your “personal” stuff like your Address Book, email or text messages, Calendar entries, Tasks, Memos, etc. Data results from you actually “using” your phone in real life. Lastly, media files are music, videos, photos, ringtones, etc. I put them in their own category partly because they are usually stored on the Media Card, whereas what I call “data” is usually stored in Device Memory (and in separate, sometimes hard-to-find locations).

A backup using Desktop Manager presumably backs up all of the previous items except what’s on the Media Card. I am not trusting of backup on any computer, so I often recommend not only “backing up” stuff but “exporting” stuff if you can. With Desktop Manager, you can “export” your “data” to a special text file called a CSV (comma separated values) file. That kind of file can be opened in any text editor but most notably can be opened in a spreadsheet program like Microsoft Excel. That’s very handy for working with large files like an Address Book with hundreds of contacts. In Desktop Manager, exporting and importing data (Address Book, Calendar, Tasks, etc.) is referred to as “synchronizing” or (”sync” for short) because you normally import/export that data to keep them the same on both your phone and your computer. This is way more common for business people to do with their business information: keep their Calendar of appointments “synchronized” on both their computer and mobile phone. Anyhow, the “sync” feature of Desktop Manager lets you make a copy of some of your data (most importantly your Address Book) in a single text file on your computer. It can be useful in lots of ways, but I’ll leave that for another discussion. My point is that you can use Desktop Manager to export some data to a separate file that can be valuable later if that data gets lost on your phone. Sounds like when you swapped phones last time, you didn’t bother trying to save your data in Device Memory. Well, next time you can, if you want.

Anyhow, Desktop Manager’s backup is supposed to make a copy of pretty much everything except what’s on the Media Card. So, if your phone’s memory gets corrupted and you need to just wipe it and restore everything, DM’s restore function should do it. However, it sometimes seems to be hit-and-miss when it comes to applications. I can’t say with absolute authority, but I hear from others than sometimes the “restore” doesn’t always work with all apps. So, be prepared to have to re-download and re-install 3rd-party apps (like games, also “themes”) that you might have obtained.

Lastly, about the OS. You can tell which version you have now by doing Options > About. Look for something like “v4.5.0.70″ (it’s not clearly labeled as OS version number) at the very beginning of all the info that “About” gives you. Now, here is a vital point you must understand: If you wipe your OS off your phone and attempt to reload it, you MUST already have it on your computer so the computer can copy it back (restore it) into the phone. So, how do you get it on your computer? (1) If/when you installed Desktop Manager from the CD that came with your phone–if you got a CD–then it should be there already, or (2) you can go to your carrier’s download site and download the latest version (might or might not be same version as you have now). After downloading a really big file, you have to “install” it to be done.

This is no doubt the longest reply I’ve ever typed. I should have just written an article! I’ll end here and wait to see if you have further questions. Don’t hesitate to ask, as I hope you see I don’t mind trying to answer. I don’t always have an answer, but I do try. :-)

SJade says:
Mar 21, 2009 - 07:03:04

Hi Kelly
I’m not too sure where to get the OS I need to replace the one I will wipe, so I will wait until your response before I do anything.
Lol @ Catsmeow…its the small things that matter.
I read that Brenda managed to load the 4.5…where would she have found that from?
Kind Regards

SJade says:
Mar 21, 2009 - 08:03:58

Hi Kelly
Thank you very much.
When I got my second blackberry I didnt have to load or install anything, everything was already on there.
So now I understand that I must look for the BlackBerry CD I got with the phone and install that on my computer in order to reinstall the OS after I have wiped it.
Thank you very much for all your help.
I will get back to you in a couple of hours and let you know how I have got on.
Kind Regards

SJade says:
Mar 21, 2009 - 08:03:11

I have found both desktop manager and a newer version of OS from my service provider so I am downloading both now in preparation.
Your help is great!!
Kind Regards

Mar 21, 2009 - 10:03:25

Keep me posted on your progress.

SJade says:
Mar 21, 2009 - 11:03:27

Hi Kelly
Ok, using desktop manager I backed up all my info…then I discovered I could update all the applications on my phone via desktop manager…took well over an hour though. It deleted all the application info and applications, updated all the applications and then replaced the application data. So far it seems much better plus it has also updated my OS from v4.5.0.55 to the newer one v4.5.0.124 which is the one I had downloaded anyways.
Do you know if anyone else has tried this and their success rates?
Kind Regards

Mar 21, 2009 - 11:03:47

It’s actually quite rare that I get feedback, much less detailed feedback, on what happens when people try what I recommend. If by “success” you mean successfully doing an upgrade/update, then generally people report good success. If by “success” you mean an upgrade correcting a particular problem, I usually don’t hear back. Probably more often than not I hear good reports versus bad reports. So, at this point you think the upgrade has helped? The proof of the pudding will be in the longer term, right?

SJade says:
Mar 21, 2009 - 12:03:10

Hi Kelly
Well I think if people are going to use your advice the least they could do is offer feedback on if it has helped, I hope mine has given some additional insight.
Yeah, I do think the upgrade has helped, for the time being in anycase. If for some reason it does not last until my next phone upgrade which is in August then I will not hesistate to wipe the OS and reload it because I have already updated the applications which could possibly have weeded out the problem, but to agree with you, only time will tell.
I think its really bad that majority of the BB owners I know have technical issues with their phones and there are hardly any decent forums around to offer help – saying that yours is the only one I have found helpful enough to write in the forum and received positive and helpful feed back.
Perhaps if someone is a bit hesistant about completely wiping the OS you could suggest using desktop manager to update the applications but of course there is no guarantee it will sort the issue.
Thank you very much for your help, it is very much appreciated.
Kind Regards

Malluco says:
Mar 21, 2009 - 03:03:22

Hi Kelly..

dude, I tryed but without sucessfull…..

I re-install the DM but don’t sucess..

Talk a think… do you use the windows vista or windows xp…??

I think that only works on winxp… needs the widcomm ..?? ….


Mar 21, 2009 - 04:03:59

I use Windows Vista. I have a Bluetooth “dongle,” because Bluetooth is not built into my computer (laptop). The Bluetooth driver for your computer seems to be the problem. Can you uninstall and reinstall the Bluetooth driver. Or upgrade the Bluetooth driver? Also, reboot your computer and reset your phone before trying again, just to be sure.

Malluco says:
Mar 21, 2009 - 05:03:52

right Kelly..

when I stay in home I tryed it

thanks again dude..

so so

Jorge says:
Mar 25, 2009 - 03:03:12

Dear Blackberry Guru,

I currently have a blackberry pearl that has been unlocked so that I can successfully place telephone calls in my new provider in South America. When I tried to set up blackberry e-mail service, my new provider asked me to have the old internet account dissociated to the pin/emei. I bought this phone brand new off the internet, and even though I was sure it was never used before, I called to have the pin removed from ATT/Cingular and T-Mobile services.

Both of the companies, as expected, did not have any internet accounts set up for the pin I provided them. The last operator I talked to even asked me to go to to figure out a way to move forward with this issue, however I thought I would give this a try, as I have no other options.

Could you pleas help?


This is the closest I got to solving this issue using

Mar 26, 2009 - 10:03:45

First, let me say I know you’re an intelligent person because you correctly spelled “dissociated.” Even RIM (on the page you linked to) misspells it “disassociated,” which didn’t used to be a real word in English, but has become so now due to massive misspelling.

Is it possible that your provider is wrong about the PIN or IMEI being already used? You can go to your carrier’s BIS login page and attempt to create a new account. It should tell you if it’s already been used. If it has been used before, then your phone almost certainly wasn’t “new.” I’m hearing that many people purchase phones that are supposedly “new” but are actually refurbished. Return rates are so high with many phones, including many models of BlackBerry, that the returned phones get resold as either refurbished (ethical) or new (unethical).

If ATT/Cingular and T-Mobile say the IMEI isn’t theirs, either they made a mistake or the IMEI belongs to some other carrier. If another carrier, you have to determine which, then request them to dissociate the IMEI. I’ve never had to do this, so I don’t know how they determine you’re a legitimate owner versus a thief with a stolen phone. From what I hear from others, carrier customer support representatives make a lot of mistakes or simply aren’t trained well. It’s worth requesting the same carriers to check the IMEI again to see if a different representative finds it.

You may want to be considering whether you can return the phone to the seller.

Please let me know how your story unfolds. This is a kind of problem I need to learn more about to help people

skip b says:
Mar 29, 2009 - 11:03:49

hi there! i have a bb bold, just got it before christmas last year.3 weeks later after using it, i left it uncharged. when i tried to turn it on, the red led light is blinking. i tried recharging the battery (using the supplied charger, and even tried the universal charger) but i only get the blinking. when i connect the phone to the charger (without the battery), the same blinking red led light appears. i’m just kinda pissed because i only used it for few weeks, and when i left it uncharged for 3 days,it wasn’t working anymore.i bought a new phone, and now i saw the phone again and stated seeking for help via the internet. help needed badly. thanks so much!

Mar 29, 2009 - 11:03:44

skip b,
It’s possible the battery has gone bad…so bad it won’t charge nor let the phone work even when plugged into a charger. Is there any reason to believe it’s NOT the battery? You can order a replacement battery online for much cheaper than buying retail in a store. I would try getting a new battery. Or if you can borrow a battery temporarily from another Bold owner, that would tell you if it’s the battery or the phone. Please let me know how this works out.

skip b says:
Mar 30, 2009 - 10:03:11

thanks for the reply kelly. i will try to get another battery, and i hope it will work. my only worry now is why is the red led blinking even if the battery is not in, just the unit plugged in to the charger. just the same, i will try to ask for any of my friends’ battery first before purchasing a new one. thanks kelly!

Montu says:
Apr 1, 2009 - 03:04:53

hey kelly,

i got one problem with my blackberry 8700 it just shows a big battery symbol with a slash through it i trie removing battery for a while but it won’t help me also tried connecting it to wall chrger and even to a computer through usb but nothing helped me i tired removing battery and then tried to connect it to a wll charger but then even it showed the same symbol i also tried replacing the battery but the result was same

Apr 1, 2009 - 11:04:54

Either the battery is bad, or something is wrong with your phone that causes the phone to “think” it’s bad. If you can try another known-good battery, that will tell you if your original battery is bad. If a known-good battery doesn’t fix the problem, there may be a “mechanical” problem causing your phone to judge that the battery is bad. Believe it or not, I’ve read where a person actually dropped his phone and the impact “fixed” the mechanical problem in the phone. I hesitate to recommend that, but possibly you could shake or tap the phone strongly to see if some mechanical/electrical component shifts into the correct position. Please let me know what happens.

Rii says:
Apr 2, 2009 - 09:04:48

Thank you for the info on your site, I have a black Berry Pearl 8130… and For some reason every time It starts up it takes around 10 minutes stuck on the white blank loading screen, when it finally boots up the hourglass is stuck on the screen, making it impossible to do anything. Sometimes when it does work, It will stop and the hourglass will just sit there on the screen. I’ve already tried a hard reset, and we even got a new phone but the same problem is happening again… I have a few larger applications like epocrates nursing app, and VZ nav. Im thinking I should just wipe the phone and start 100% new? Thanks in advance,


Apr 2, 2009 - 09:04:56

Are you saying you have had the exact same problem on two phones in a row? Did both of them have the same 3rd party apps installed on them? If so, I’d be concerned about the apps. First, you should know (if you don’t already) that the Pearl has very little device memory for apps, so you have to be very careful about how much memory you use installing apps. Also, you have to manage your free memory quite aggressively. Read my various articles related to the Pearl and memory problems. It’s very important information to know. Let me know if I can help in some way.

Harp says:
Apr 3, 2009 - 12:04:05

Hi Mr Kelly

I have a blackberry curve 8310 i forgot the password and on the 10 time it wipped and scrubbed my phone. i remember the password now of course but there is a message that says “jvm error 513″ eset can u please help me??

Sarah says:
Apr 3, 2009 - 04:04:58

Hi Kelly,

First off, thanks for all the information you have posted thus far. I have been reading all the posts and have found quite a bit of useful information.

I do have a question for you, I am sure you have already answered it but I just wanted to be safe and ask. My sister was recently given an old friends BB Curve 8300 from AT&T. We are on the T-mobile network tho. I have read several different sites but am still a bit concerned about what operating system I should place on her phone after wiping it. T-mobile only has the 8320. Will the software for that phone be safe to place on hers, along with the corresponding desktop manager? I would have given her the same dm I have (I have a pearl) but I noticed that the recommended DM for the curve was different. Will it make a difference?

Thanks so much for the help :)

Apr 3, 2009 - 08:04:28

You will need to reinstall your phone’s Device Software, also called the Operating System (OS). First, you need to have Desktop Manager installed on your computer (works on PC only, not Mac). If you purchased your phone new, it should have come with a CD that will help you install Desktop Manager. Next, you need to find the download site for your particular wireless carrier (AT&T, T-Mobile, etc.). If you return and tell me who your carrier is, I can tell you where to find the download site. You will need to download the correct OS for your phone and “install” it on your computer–that prepares the OS to be installed on your phone. After all that is done, you can follow the directions in my 2-part article that begins here:

Return and ask more questions if you need help. It’s not as hard as it sounds, but can be tricky. Wish you the best.

Apr 3, 2009 - 08:04:07

There’s no problem using the same Desktop Manager software for any BlackBerry model (Pearl, Curve, Bold, etc.). But the OS is more important. If it has a working OS on it, I would leave that alone. If it’s already wiped, I’d still download and install the AT&T version of the OS. But the phone must be “unlocked” to work on another network. You can find directions on unlocking at places like these:, or I’m no expert on unlocking, but if you have more questions, ask first and I’ll see if I can help find the answer.

Sarah says:
Apr 4, 2009 - 03:04:52

Hi Kelly,

Thanks for your response. My sisters phone is already unlocked and currently has an AT&T OS on it, but she doesnt have access to her tzones, and the former owner left applications on the phone that are only taking up space. I’ve read that by placing a tmobile os system on the phone she will then be able to access tzones. Is this true? I haven’t wiped the phone yet, just to be safe, and have already done a backup.

Thanks for your help,

Apr 4, 2009 - 09:04:43

I don’t know much about t-zones. I found a link where you configure a phone to use t-zones. But I could find no way to configure a BlackBerry. Look for yourself here: Maybe your T-Mobile customer support can tell you how. I don’t see why it should matter that you didn’t buy the phone from T-Mobile. I also don’t think the OS should matter, but I could be wrong. Maybe a BB owner who uses T-Mobile will see this thread and have a better answer. If you get an answer, would you please return and share it? Thanks.

Sarah says:
Apr 5, 2009 - 03:04:45

I’ll be sure to share if I find anything. Thanks for all your help.


Jo says:
Apr 6, 2009 - 09:04:20

if my friend put in the wrong password 5 times and it wiped out the memory, and it doesnt turn back on, how do i restore it

Apr 7, 2009 - 08:04:38

The phone’s OS will have to be restored. See my articles on that topic. As for data (Address Book, etc.), I’m sorry to say that one can only restore what one backed up using Desktop Manager. I hope the phone was backed up.

If you need help reinstalling the OS, look over the articles first, and return to ask any questions you might have.

Gio says:
Apr 11, 2009 - 05:04:56

Hi kelly
i have a blackberry 8120 from T-Moblie
i was a gived from a friend
but i live in curacao, and i need to delete the e-mail addres that come with the phone
because i can’t set a email address with my carrier in curacao
what can i doe

Gunjan says:
Apr 13, 2009 - 04:04:37

Hello Kelly,

Greetings! First of all, thank you for helping the folks on Internet who have BB issues. It is so nice to help others with so much knowledge.

I have a query. Somebody gifted me a Pearl Blackberry 8100 in India with Airtel service on it. Airtel is one of the service provider of GPRS/EDGE/GSM in India. But, as I am not satisfied with their service and already using some other GSM connection i.e. Idea in India. Idea too provides blackberry service. For now, I am just interested in GSM service and not GPRS/EDGE. I would prefer going for it later on.

Currently, if I want to use this BB phone, I am bound to use Airtel service with it which I dont want. So, my query is, Can I wipe out everything (including Airtel’s binding with phone’s OS) from this BB phone and use Idea’s connection? I mean, I just want to use it on Idea connection.

Could you please let me know if you can help me with this issue?

Once again thanks for your help.


Apr 19, 2009 - 06:04:26

That’s a tough problem to solve. The original owner of the BIS account has to have the account deleted, as best I understand it. If you can find that owner, ask them to contact their carrier to have the BlackBerry Internet Service account deleted.

Apr 19, 2009 - 07:04:57

Sorry about my slow response–I’ve been very busy. I don’t know any way for you to get a phone activated under Airtel to work with another provider’s service at the same time. I would think you would have to simply switch carriers. Sorry I couldn’t be more helpful.

Teddy says:
Apr 25, 2009 - 01:04:15

What if you accidentally wiped your blackberry out, is there any possible way of reversing that and retrieve your former data? If anyone out there knows how to do that please share the info with me. Thank you!

Apr 26, 2009 - 06:04:29

Short of an FBI forensics team (or similar–there may be a company that will do it for a fee), there is no way to retrieve it. I’m very sorry.

Remember to start doing regular backups of your phone, at least the data (e.g., Address Book, messages) that are important to you personally.

michelle kin says:
Apr 30, 2009 - 05:04:02

hello kelly,
i was wondering if you can help me..

my bb says that my radio is off… i been searching all day trying to fix it but nothing would work.. i was wondering if i try to wipe my hand held will that do any good or no? i even tried to call at&t but they couldn’t solve it..please help me.. thank yoi

May 1, 2009 - 07:05:33

PLEASE don’t wipe your BlackBerry! There should be an icon on your home screen labeled Manage Connections. It allows you to turn on or off your Network (radio) and Bluetooth connections. Have you tried that and it won’t work? Have you tried a battery pull (remove, wait, replace)?

Joel Spurlock says:
May 5, 2009 - 07:05:08

I loaded a new app on my BB 7520, then it rebooted and ever since then, all that happens is the hour glass spins and nothing else happens. I tried the JL Cmder and nothing happens. My desktop Manager does not even know the phone is connected and really when I use the program to wipe, it says type blackberry to continue- when I type blackberry, nothing happens. HELP PLEASE!!

Mellisa says:
May 6, 2009 - 12:05:18

hi kelly,

I have a blackberry pearl 8100 and it keeps telling me that im missing a call but when i check my messages, it shows that im missing nothing. Then my text messages are only showing the ones that are sent to me and not the ones that i send to other people. Also, It deletes all of my calling history and i dont know who called me. I’m wondering, should I wipe my handheld so my BB doesn’t mess up anymore?

May 6, 2009 - 12:05:44

There is an article that I link to that is intended for the problem you have. It’s here: I have also heard directly from (I have an article on them) that they can fix this problem with very high percentage of success. If all else fails, you might want to contact them. Sorry–that particular problem is nasty. I’m fortunate that it has not (yet) happened to me.

May 6, 2009 - 03:05:53

No, please don’t wipe your phone because of this situation. First, the biggest problem with the Pearl is that it doesn’t have enough memory. I have 2-3 articles concerning this, if you’ll search for them. The first thing you should do is a “battery pull”: remove battery, wait several seconds, replace it, and wait for the phone to recover. That will free up all possible memory. Many problems disappear after a battery pull. The reason call history and messages disappear is that the phone is deleting them automatically to free up precious memory that it needs just to function correctly. Check out my article on SoftReset and that will explain a lot as well as offer a possible solution. Return and ask more questions if you need.

Mellisa says:
May 6, 2009 - 04:05:05

hi again=)

okay I tried the soft reset that you told me to and read the article, and i tried that. And now my texts and calls are working fine. But at the top left corner of m screen, the “missed call” icon that looks like a telephone with an X on it and it says i still have 3 missed calls. But i didnt miss any calls at all. I went into the menu and it has an red star on the missed calls, but still nothing.

May 7, 2009 - 08:05:11

As I replied to your privately, try having someone call you but let the call go “missed.” Go into messages and delete that missed call message. See if that doesn’t get things back in sync.

Nga Dang says:
May 19, 2009 - 11:05:26

Hi Kelly,

What a pity, if I read ur article maybe I wouldnt get this problem.
I make a password handheld, I did write it down, but I dont know why it didn’t work.
I typed 10 times and now I just can see the sand-glass turn around. I dont know what to do now.
Can u help me, plz. Thanks a lot


Nga Dang says:
May 19, 2009 - 11:05:19

hello Kelly,

I’m wondering about protecting my messages, but there is so much problem with password. Would u mind give me a suggestion?

Thanks million times

May 19, 2009 - 07:05:19

Nga Dang,
I’m sorry, but if you enter the password wrong 10 times, the BlackBerry erases all its data. Your messages can not be recovered.

If your BlackBerry is stuck with an hourglass, you may need to follow the (difficult) procedure here:

Good luck.

Tom Tyndall says:
May 22, 2009 - 10:05:00

Hi Kelly,

Great service you’re offering to us…newbies and lost souls!
I have a Blackberry Bold and downloaded an application that caused memory errors on my device. I have removed my 8gb mini disk and reformated….I have not put it back in the phone yet….as I am still getting the “can’t access memory device due to errors.” The phone asks me to us a disk program to read disk.
I’ve tried several resets…hard and soft…so no avail.
Is there a disk program I can use to correct these errors or will a memory wipe do the job?

May 22, 2009 - 10:05:55

Check out my article on Memory Cards. I think you’ll need to reformat the card. It’s best to use the phone to do it. But you can use Windows to do it, too. Details should be in that article.

Tom Tyndall says:
May 22, 2009 - 11:05:10

Hi Kelly,

I formatted the card without issue, but the memory errors were still showing up on the device with the card uninstalled.
I went ahead and did the “limited wipe” method as it made the most sense…seeing as how I got these memory errors after trying to install a third party app…
The limited wipe fixed the problem. Hope someone else can learn from this experience.’

Thanks again!

Tim says:
May 28, 2009 - 12:05:44

Hi Kelly

As a UK Government BB user, just found your advice about a zillion times clearer than than our IT Helpdesk contractor. Many thanks indeed. Have now resolved a restart problem and I’m back in action!



May 28, 2009 - 08:05:03

Your compliment is the highest kind of reward I get from the work I put into this site. Thanks so much for taking the time to share that. It encourages me to work even harder to be helpful and write clearly.

Matar says:
May 29, 2009 - 08:05:47

I have a problem in my BB storm 9500. where i can not recive the HRT SMS from my service provider “Etisalat” in United Arab Emirates. Which i bought in Maleysia. it’s already unlocked from there. and i dont know the original provider of this phone.

any idea what shuld i do..

May 30, 2009 - 07:05:16

I’m not perfectly clear on your question. If your Host Routing Table is empty or corrupted, do Options > Advanced Options > Host Routing Table > (press Menu key) > Register Now. If you’re still having a problem, try having your Service Books re-sent. You can do that yourself by logging in to your BlackBerry Internet Service (BIS), or you can phone Etisalat and ask them to have it done. Let me know how this works out.

Saradah says:
Jun 5, 2009 - 01:06:11

Okay, so I have the blackberry 8110, and it has the weirdest malfunction I’ve ever seen. I push the button to the left of the pearl and it types out letters, (it and all the other buttons pretty much) all with the alt function enabled. This prevents me from doing the reset the normal way. I tried removing the battery… 7 times.. Doesn’t work. Called the customer service line, and she says unless I connect it to my computer (which does not have the software, blackberry was a gift) I cannot reset it.

I need this thing working, without it, I can’t get any work done.

Any suggestions?

Jun 6, 2009 - 10:06:08

Without knowing much more, I think your keypad is defective, or possibly some contaminant has worked its way into the keyboard internally. Does that sound like a possibility. If so, it needs either cleaning or replacement. Your customer support must be thinking there is a software corruption causing this. I suppose that is a remote possibility, but I think my hypothesis is better.

Here are some recommendations you can think over:

1. If you have insurance on the phone, use it to have it replaced. BTW–you may be surprised to find that some credit cards include cell phone insurance as a free service. One of my cards (AT&T Universal Mastercard) does. In any case, you probably have a deductible of about $50.

2. You or someone you know who is VERY good at mechanical disassembly and re-assembly can google for “disassemble blackberry pearl” and find good instructions on how to do it. Use some compressed air or electronics cleaner and try cleaning the keyboard thoroughly. Personally, I’d screw up doing this, as I lose parts and break things. But I would try it if I felt I had no other option.

3. Contact (see my article on them) and ask them to estimate the cost for cleaning, repairing, or replacing the keyboard–whatever ends up being necessary. It won’t be free but it may be the cheapest and safest way to get your Pearl working again. They are a trustworthy company, so I highly recommend them. This is probably the route I would take if I didn’t have insurance.

Please let me know how things work out. Sorry about your problem.

Danielle Bell says:
Jun 7, 2009 - 05:06:21


I unlocked a Blackberry Storm last week for T-Mobile & I have really enjoyed it so far. However, today I received a text from a friend & tried to reply & it would not let me reply, a little red X appeared beside the message. I have never not been able to send messages. At this point I can still receive texts but I cannot send them. Someone recommended wiping the phone, because I tried to turn it off, took the battery out and everything, I’m at a lost & I just want to know if maybe I should try wiping?

Dannie B.

LeeAnn says:
Jun 9, 2009 - 01:06:21


I just bought a blackberry pearl 8130 off of ebay. It is a verizon phone and they say it is fully flashed to cricket. I don’t know ANYTHING about blackberries at all. I’m upgrading from a razor phone. First off, it says that I should go to Setup Wizard to set everything up, but when I do I get UncaughtException:java.lang.NullPointerException what does that mean, and what do I do? Is it the phone, should I send it back to the seller? Or is it something that can be fixed fairly easy. Like I said, I have no experience whatsoever with blackberries so I am left clueless here.
Please help me.

Jun 9, 2009 - 10:06:50

If you get that kind of Java error just trying to run the setup wizard, something is pretty badly wrong. It might be solved by wiping and reloading the phone, but that’s not too easy for someone without experience with their BlackBerry. I have articles that explain how it’s done, or I could help you through it. The seller probably owes you a refund or replacement, but you never know if an eBay seller is reputable like that. I don’t know about using a BlackBerry on Cricket. You may not be able to use all the advanced features. Voice should work, and I hope texting would work. MMS (pix/flix messages) and email might not work. I’d have to research it. You’d need to tell me what you expect from your phone. So, let me know if you want to risk wiping and reloading your phone. It requires some guts, some time (maybe a couple of hours at least), a Windows computer, a good Internet connection for BIG downloads, and patience. And there’s no guarantee all will work out as it’s supposed to, but there’s a pretty good chance it will.

I should have asked earlier: what’s working now on the phone? You don’t really need to run the setup wizard except to set up email. Which might not work on Cricket anyway. So, your Java error may not be that serious if your phone is otherwise working OK.

Sorry about all the questions and issues. Let’s keep talking.

LeeAnn says:
Jun 15, 2009 - 12:06:45

So this is what has happened so far. I took my phone in to a cricket Cell Tech place who also unlocks and flashes phones. When I got it back from him, everything was much better than to begin with. The Java error was gone, I was able to go through the setup wizard, and I could get on and surf the web. However, in the setup wizard under email setup, I was only given 2 options, 1)I want to use a work email account with a BLackBerry Enterprise Server (which I don’t) and 2) I want to skip email setup (which I also don’t) so I don’t know what to do… I’m probably in the wrong category because I’m pretty sure I don’t want to wipe my BB but I do not know what to do, Or where to go, to get some help. I also haven’t been able to get anywhere with my BBMessenger. I’m starting to get the feeling that I am a Newbbie X 10! Please help me!!!

Jun 15, 2009 - 10:06:50

Don’t beat yourself up as a newBBie X10, your problem sounds truly difficult. My best guess is that your phone was previously owned by a corporate BlackBerry user whose phone was set up to work only on the company’s BlackBerry Enterprise Server (BES). Those restrictions are controlled by something called an “IT Policy” that gets stored in the phone. I think your phone is configured to only work on BES, not the BlackBerry Internet Service (BIS) used by non-corporate BB owners. You need to delete the IT Policy on your phone.

Doing that requires some work, however. First, back up your phone. Ask me if you don’t know how. Next, try the procedure detailed here: Read over the procedure before you try it, and ask me if you have questions.

Shaann says:
Jun 20, 2009 - 11:06:23

Hi Kelly

I just got a Blackberry 8100 from my friend. However she had a password on it and could not remember so after five tris all the information was wiped from the phone and everytim I turn on the phone, It says JVM Error 513 Reset. How do I fix this problem? Help Please. I have clicked the reset button but it goes back to the same thing.

Jun 21, 2009 - 07:06:22

You must reinstall your Device Software (Operating System, or OS). You will need Desktop Manager (from your friend’s CD or you can download it) and the latest Pearl OS. This article should explain how to do it: Ask me if you have more questions. Without remembering the password, neither you or your friend had a choice but to take this path. But you should be able to recover.

Shaann says:
Jun 22, 2009 - 11:06:53

Hi Kelly

Thanks for the advice. Worked Very Well. The phone is working fine. Thanks again

NooNoo538 says:
Jun 23, 2009 - 04:06:33

hello my blackberry was wiping out becuase i put the wronge password and after wiping out it said reload software: 513 what shoud i do ?

Jun 23, 2009 - 11:06:56

You need to reload your Device Software (Operating System, or OS). I have several articles on how to do that. I answered that same question just above your comment. You can also use my Search box to find the articles. Ask me for help if you have trouble.

epa says:
Jun 25, 2009 - 02:06:08

Hey Kelly
I got a problem, i already installed de JL_CMDR and everithing. When i plug my BB (curve) tu the usb cable it says something like trying to recognize the hardware (my bb) but the problem of my bb is that a long time ago when i turned it on it said error JUM 102 but now it just wont turn on, it only shows the little watch and then it goes black and starts again the watch. So when it tries to find my blackberry it wont i dont know why… could you help me please?
Thanks a lot!

epa says:
Jun 25, 2009 - 02:06:52

and i forgot when the JL_CMDR is searching my bb (the red window) it turns back to the black window with no answer…

Jun 25, 2009 - 11:06:39

Sounds like your Curve is stuck in a cycle where it keeps rebooting. That will stop your Curve from ever being able to connect with your computer, so neither Desktop Manager nor JL_CMDER can be used (normally). Up above I have referred people to a few places where there are instructions intended to help you recover from that (e.g., the “nuked” BlackBerry article). For about $50 plus shipping, there is a company (, now known as in the US that can do that recovery for you. Let me know how you decide to proceed.

¡Buena suerte!

Doris says:
Jun 29, 2009 - 11:06:11

Hi Kelly,

I just got my BB Curve 8330 last Friday with Bell, however it kept freezing and restarting by itself numerous times, espeically when i was checking txt mssages. I didn’t install/ download anything to it and I just use the basic functions (calls, txt msg and emails). Is it running out of memory? Would you please give me some suggestions?

Thank you very much.

Jun 29, 2009 - 11:06:17

The first thing to always try is a battery pull: remove battery, wait a bit, replace it, and wait for it to recover. See if that fixes it. If not, did you recently install anything like a theme or application? If so, try deleting that and see if it fixes it. If none of those attempts work, see if you can return the phone. Either there is a hardware defect and/or the Device Software (Operating System) is corrupted. Let me know if that doesn’t help and I’ll try another recommendation.

P.S.–Here is a good article:

will says:
Jul 9, 2009 - 12:07:48

So, after reading your main advice (”don’t wipe your phone”), guess waht do last nigth? Yes, I wipe my BB 8820, know what can I do? The problem was upgrade my OS to 4.5 from 4.2, now I’d like to downgrade it but started from wrong place: wipe the phone. Now I’ve installed 4.2 OS on my computer and my phone shows some sand clock image or something, I’ve deleted vendor.xml and run loader.exe but the applicacion shows me “no device are conected”. But the computer shows BB are connected.

Jul 10, 2009 - 09:07:02

First, please read this article and see if it fits your situation:

If so, try the procedure that author recommends, and let me know what happens. Be aware that you may need to try that procedure over and over and over till you “catch” the BlackBerry at just the perfect time to recover it.

There are some other similar procedures available, too, if you can’t get that one to work. Please let me know.

Chloe says:
Jul 21, 2009 - 11:07:58

I had a password on my phone and someone tried to unlock it with too many attempts so it began to whipe out my phone so i took the battery out, and now it says “JUM Error 513″, and gives you the option to Reset, but then it just reboots it and does the same thing again, PLEASE HELP

Jul 22, 2009 - 09:07:55

That’s actually a JVM not JUM error–Java Virtual Machine. It pretty much means the phone has been wiped and is now not usable without being reloaded. The JVM error is explained here, with a link to instructions on how to reload the phone software:

Briefly, the process requires you have Desktop Manager software installed on a computer, you download and install your BlackBerry model’s latest Device Software (Operating System, or OS), then you use Desktop Manager to reload the OS on the phone. At best, it can take an hour or so if you don’t have any problems along the way.

You will probably need help along the way, so return and ask me when you get stuck on something. You also may have the option of taking your phone to one of your carrier’s stores and seeing if their technical support will reload your phone for you.

robert says:
Jul 22, 2009 - 01:07:49

I am a recent owner of a Bold 9000. I set the password and apparently missed the number of times I had to type it back into the BB. I get an Unlock box, which when I click on, gives me the message: Enter “blackberry” to continue:

The letter “A” dosen’t work it shows as “uo”
I tried entering “blackberry” and nothing happens. I tried entering my password and nothing happens.

Can someone let me know how I can unlock the BB.

Jul 22, 2009 - 04:07:10

It sounds like a bad keyboard. Or maybe just contaminated. I’d try blowing it out good with compressed air and see if that helps. I’d also do a battery pull and pray that it comes out of reset magically fixed. If it asks you to type “blackberry” and what you type is reflected by wrong characters, something is definitely wrong with the keyboard. And you will need to return the phone or get it repaired. If it’s not under warranty, consider sending it to BBRepairShop (now known as PDARepairWorld)–see my article or just go to Sorry you’re having this problem. I’d like to know if/how you get it resolved.

Ebony says:
Jul 25, 2009 - 11:07:21

I just got a used BlackBerry Pearl 8130 and it automatically erases every text message I receive and also my call logs. I have a lot of memory and I have tried everything else but a handheld wipe. I can send messages but I cannot receive any. Is there a way that I can fix this myself? Theres no use going to the store since this is a temporary phone until I get my upgrade.

Jul 25, 2009 - 07:07:56

You say you have plenty of memory but your Pearl (which has very LITTLE extra memory) is acting exactly like its memory is full. You can check your free memory by doing Options > Status and reading the value for “File Free.” Regardless, to free up all possible memory, pull the battery while the power is on. Wait a minute. Then replace it. Your problem should go away at least for a while. If that doesn’t work, delete all unnecessary apps and themes and repeat the battery pull. If that doesn’t work, let me know.

neftali says:
Aug 4, 2009 - 11:08:48

i cannot erase email and sms folders, somehow it just happened. i have already erased my email accounts. can i furtherly erase folders and start email over again without wiping?

thanks in advance

Phil Balsam says:
Aug 5, 2009 - 11:08:44

Hi I have a BB Sunset 8320 from T-Mobile and the internal speaker that you listen to when you hold the phone to your ear quit working. I hear a clicking sound twice when I connect to talk to someone but the volume is dead. If I use the speaker phone part of the phone, plug in the supplied headset or use my bluetooth headset I can hear fine. I heard that a file could possible be corrupt in the phone. Is this true? the phone is only 1 month old. if this is the case will a wipe and reinstall on the phone solve the problems? Also if I backup the phone will I end up reloading the problem when I port it back into the phone after doing a wipe and reinstall? HELP

Aug 5, 2009 - 09:08:04

Do NOT wipe the phone. The email and sms/mms folders that are part of the BlackBerry Device Software (Operating System) cannot be erased. If you want to erase all your messages and start over, yes you can do that. The easiest way is to use the Desktop Manager program (free, comes with phone or can be downloaded–ask me if you don’t know how). In Desktop Manager, do Backup/Restore > Advanced, then use the Device Databases window to scroll and find the email and sms/mms messages. Clear (erase, delete) them. Ask me more questions if that’s not clear.

Aug 5, 2009 - 09:08:30

I suppose it’s possible that corrupted software can cause the speaker to fail, but I think it’s more likely to be a hardware defect that will need repair. If your phone was purchased new, see if a warranty is still in place and have it replaced. If that is not an option, you can try the wipe and reload–it doesn’t cost anything (money) to try, but I’m not hopeful about it. Consider contacting BBRepairShop (now named PDARepairWorld; I have an article about them) and asking their opinion. They can repair it, and maybe that’s your best option. Sorry you’re having the problem, and hope it gets resolved. I’d like to hear the outcome.

Philip Balsam says:
Aug 6, 2009 - 05:08:42

Hey Kelly thanks for getting back to me so quickly. As it turns out my warranty is still good so T-Mobile is sending me a replacement phone. I guess I’m not the only one who has these types of issues with the blackberry phones. I did try to do an update but it didn’t help so I guess there is an internal problem with the speaker. Again thanks for answering my question so quickly. -phil-

Aug 7, 2009 - 04:08:41

Glad T-Mobile was cooperative and you’re going to get a new phone. Thanks for letting me know the outcome.

Kim Cox says:
Aug 11, 2009 - 06:08:14

I am trying to wipe a use blackberry inorder to use it under a different provider. Its from TMobile and even though I wiped the phone it would not allow me to enter new email addresses and recieve my mail it keeps saying an e-mail address is already attached to this phone. How do I solve this problem?

Aug 12, 2009 - 03:08:35

Oooo…that can be a nasty problem. The previous owner of the phone created a BlackBerry Internet Service (BIS) account for that phone under her/his provider. Your new provider’s BIS won’t allow you to create a new email account because of that old BIS account that belongs to the phone’s previous owner. As I understand it, you have only a couple of options: (1) Try to locate the previous owner and ask her/him to have the old BIS account deleted. (2) Contact T-Mobile and try to get them to delete the old account. Option 2 may be difficult because T-Mobile may suspect you have a stolen phone. But it’s worth trying. I don’t know any other solution.

Kim Cox says:
Aug 12, 2009 - 03:08:01

I will ask the previous owner, thanks for your help. Do you know if it would work through pushing the e-mail. Have you ever hear of that. A guy wants to charge me to push the e-mail claiming that would work.

Aug 12, 2009 - 05:08:25

No, I don’t think that would work as a permanent solution.

Kim Cox says:
Aug 12, 2009 - 06:08:33

Ok thanks, I will go with the first suggestion.

Monte says:
Aug 13, 2009 - 01:08:35

Any thoughts on how to wipe my BB Storm so that the Corporate Security Policies go away? I have left the company and don’t need the Enterprise stuff anymore – but when I do the Options WipeHandheld or the enter wrong password – either way the BB starts and the security is still there. The real reason this bugs me is I can’t upgrademy OS to the big upgrade that occured in 5-09 (I was behind corporate BB settings and it didn’t “come through”)

Aug 13, 2009 - 03:08:23

You will need to remove the corporate IT Policy (which is something stored on your BB). Here are some pages where that is explained: (pretty much same as above)

I’ve never done it, so I can’t offer much more help than that. But if you have a problem, please return and let me know. I’ll help if I can.

Mark says:
Aug 13, 2009 - 04:08:38

I was laid off from my company today. I have an 8330. I want to get all my contact info off of the BB so that I have the contacts. Remotely, it appears IT has started a wipe. I have removed the battery to prevent that. Can I cancel the wipe so that I can get my contacts off of the BB? Everytime I insert the battery the wipe restarts.

Maria says:
Aug 13, 2009 - 07:08:37

i have a loan blackberry which i wiped. does this remove the previous owners emails?? my emails seem to be working but i dont want the previous owner emails to come to me. how do i stop this?

GIRISH says:
Aug 17, 2009 - 10:08:57

hiii kelly,
online, but i am not a user of verizon wireless and in next 2 months i am returning back to india, now a problem is that i want to use the same phone in india with AIRTEL INDIA, so is it possible to unlock it and use in india.
bcoz i went in verizon service center but the person who attend me was unable to solve my problem. then i look for blackberry unblocker but they said that we not provide service for cdma phones.
tell me what to do, i am totally confused..
please hepl me out.

Aug 18, 2009 - 10:08:05

As best I can tell from their web site, Bharti Airtel utilizes GSM technology, which is not compatible with the CDMA technology used by Verizon and the Pearl 8130. Some of the newer Verizon phones (like the Storm) have both GSM and CDMA capability, but not the Pearl 8130. So, locked or unlocked, I don’t think the 8130 will work for you. I could be wrong, but I don’t think so. There are other models of the Pearl, Curve, etc. that work with GSM, so perhaps you could sell the 8130 and buy something else.

Dub says:
Aug 31, 2009 - 06:08:18

Hello, I recently found a BlackBerry Storm, and am wondering how I go about setting it up in my name? I Preformed a Wipe on it to get rid of any stuffs that the previous owner had on it. Everything seems to be fine with the phone though, I have not tried to connect to the net or make any calls ect. ect. as I’m not sure if its stolen or what, but I DO NOT want to take the blame for it if its HOT. So my question is: What is my next step?? Its through Verizon originally but I do not want Verizon service, and I don’t want to go to jail for finding a phone. Any help on this matter would be GREATLY Appreciated. Thanks, Dub

Sep 1, 2009 - 12:09:56

I appreciate your concern about getting in trouble. One big problem you have is that without Verizon’s help, you can’t unlock the previous owner’s BlackBerry Internet Service account. Without a BIS account, you can’t do email (well, possibly without some exotic hacking). Another problem is that Verizon uses a CDMA network and many other US carriers do not. Some use GSM networks. But a Storm is capable of operating on GSMs, but you may have to get Verizon’s help to unlock GSM capability (like they do when a US customer travels abroad). I’m just not sure it’s worth the effort. Maybe if you can find the owner (Verizon might be able to help), you can get a reward. Then apply that toward a phone you know you can get to work.

If you sell the phone on eBay, you’ll just be passing the problems on to someone else. So, please don’t do that. Thanks!

Cory says:
Sep 8, 2009 - 10:09:05

Hey Kelly,

I just stumbled on your website and I’m thinking maybe you could help me out. I purchased a BB on craigslist and took it down to my neighborhood Cricket dealer and friend who flashed it for me. Phone works fine, internet works fine, the only problem is that when I run my Facebook and Gmail applications they both seem to be unable to detect the data package. Keep in mind both of these applications are being run on an EVDO network and from the exact same location I am able to log into the internet browser and check my e-mail on my blackberry.

Gmail says “This program requires a working data connection. Please check your signal strength and connection settings and then restart the application.”

Facebook says “Could not connect because a data service is not available. Please try again later. If this continues, contact your service provider for support.”

Sep 9, 2009 - 09:09:08

Please help. I was trying to download the bb messenger and when i connected my blackberry to the pc, it asked for my device password. i entered the numbers that i usually type on my bb but after 10 atttempts it was wrong, nw my bb is wiping, how can i stop this please help if you can.

lavon lewis


Bryce says:
Sep 22, 2009 - 02:09:16

i’m having a major issue with my blackberry storm. recently, whenever i click the screen, every now and then it presses twice for no reason. Simple texting and phone calling is maddening since this problem came about. It came out of nowhere with no real reason to and it seems to be getting worse. ive called tech support and brought it into a store and followed all the advice they’ve given me (battery pull, play with settings, reactive phone, wipe out info) and nothing seems to work. Is it time to get a new storm??

Sorry, comments for this entry are closed at this time.