newBBie.com

I bought a BB Pearl 8100 2 weeks ago in USA unlocked to use in Venezuela, where I live, As soon as I activate the Blackberry service in my country I received a bunch of emails, addressed to an email addressed that I didnt registered… When I tried to add my email address to my phone I couldn’t do that because it asks me the user name, obviously, is the user name associated to the address i didn’t registered. The question is Should I wipe my Blackberry??

Rey,
The problem is not in the phone but in the former owner’s BlackBerry Internet Service (BIS) account. The account is still registered to your phone’s EIN (ID number). The best suggestion I can give is to try to figure out which wireless carrier the previous owner used. Then, find that carrier’s BIS login page. You may be able to enter the phone’s EIN or PIN and request a password reset. The new password should come to your phone. If it doesn, you can now login and try to either disable the account or take over the account for yourself. Please let me know what progress you make.
Kelly

Thanks for this article. I have a Verizon Pearl 8130 and have been running an unofficial version of OS 4.5 for awhile. Since Verizon just released their official 4.5, I wanted to install it. But since I already have 4.5 on my phone, the new Verizon 4.5 won’t install because it “thinks” I already have it installed. So I might take this route when I get time. Much obliged for the thorough article.

I am presuming that it is possible to reload my Blackberry easily through the Desktop Manager?

Mike,
Your case is almost exactly the same as mine was. Except I made a really dumb mistake, I accidentally loaded my 8130 Pearl with the OS 4.5 download I had obtained for my 8330 Curve. (Surprisingly, lots of stuff still worked!) I had to wipe my Pearl then install the CORRECT download of OS 4.5 on my Pearl.

Yes, it downloads nicely with Desktop Manager. I should be posting an article on that soon.

Thanks for your loyalty to the site. You may well be my most frequent contributor.
Kelly

Hi Kelly,
Your site has been very helpful. I have run into a few problems, however. Looking to save a few bucks, I bought an unlocked phone from a seller on eBay in Brooklyn, New York. It is from T-Mobile, which we do not have here in Alberta, Canada. My service is currently through Rogers Wireless, and I am having troubles updating my phone. My question is, if I wipe my Blackberry of absolutely everything (if at all possible), would I be able to update my (former?) T-Mobile Pearl 8100 with the Rogers software? I cannot update it with T-Mobile software because I do not have a T-Mobile phone number. Any suggestions? Thanks, Kelly!

Fraser

Fraser,
I think you would want to update your phone with the Rogers 8100 OS download–not T-Mobile. I have never done what you’re trying to do, but I have read countless times that it CAN be done successfully. I don’t see where you have anything to lose by trying.

It’s not clear to me, but have you tried this and failed? Or tried with the T-Mobile OS and failed? If failing with the Rogers download–what failure message are you seeing?
Kelly

Hi Kelly,
Thanks for the quick reply. What I tried to do last night was upgrade with the T-Mobile OS, but I need a T-Mobile phone number in order to download it, which I do not have. I ended up downloading the Rogers OS. As of this moment, I have not wiped my handheld. So last night, with the T-Mobile OS installed, I tried to see if I could install the Rogers one “over top.” The problem is, DM did not even find the download (I am guessing that is because the T-Mobile OS is installed, but the reason for my hesitation to wipe is the fear that I will end up with an expensive paperweight. I mentioned that I am unable to download the T-Mobile OS).

So, if I understand correctly, I will first need to wipe my phone clean of everything (especially the T-Mobile OS) and install the Rogers OS. Your comment that you have read countless times that it CAN be done successfully is encouraging. And like you said, I don’t have anything to lose by trying, unless I can’t install a new OS! I suppose more research is necessary. Any more advice?

Thanks again!
Fraser

Fraser,
Sorry I couldn’t get back to you as quickly as before. Your DM won’t attempt to upgrade your phone if it finds the installed OS and downloaded OS are the same version, as I understand it. That’s why you have to wipe your phone before you reconnect to DM. I really don’t think you are taking a big risk to wipe and try to upgrade to the Rogers OS. Frankly, I’m surprised when I read how many users have wiped and loaded their phones with an OS provided by a different carrier, but there are many accounts of it being done successfully. Heck, I accidentally loaded my Pearl 8130 with OS 4.5 for the Curve 8330, and many functions still worked (not nearly enough, but some).

If you do try this and it doesn’t first work, one other thing I’ve read about is to search for the file named vendor.xml (should be found in the directory where your downloaded OS got installed) and delete it. Then, try again. I didn’t have to do that in an experiment I tried once, and it still upgraded. But I read that sometimes that is necessary.
Kelly

Kelly,
I bought an AT&T Blackberry pearl, (I’m not sure of the version, 8110 or 8120 all it says under the battery on the phone is pearl) that i bought off of craigslist! The phone would get to the AT&T boot screen and power off or go black! I did some googling and found this to be a software issue! So, i downloaded the lastest desktop manager software for blackberry 4.7 and the OS from AT&T website for the 8110. I also d/led the 8120 just in case! Now i went through and deleted the Vendor.xml like pretty much every site says to do! Now when i go into my APP loader for the bb it finds the update! I check the ones i want to load on to the phone and click next! It comes back with something about the “Email Client” does not have all of the files necessary to install and wont go any further! I go back to the APP loader and check through everything and notice that the “browser” and “email” boxes are check but not highlighted like the rest! So, i cant even uncheck it if i want to!! I’m pretty much stuck here!! Any info would be greatly appreciated! Thanks in advance!

…oops I also forgot to mention! The pearl has been wiped! It also shows a JVM error 513.

Chas,
First, it may really matter whether it’s an 8110 or 8120, so you should figure that out first. Try removing the battery and reading anything printed back there. Or take it to an AT&T retail store and see if they can tell you which it is.

Once you know for sure which model it is, use the AT&T download for that model.

Your 513 error is explained here: http://www.blackberry.com/btsc/kb13003/.

Repeat what you’ve been doing with the correct download. It may be that more than one try is required.

Did the person you bought the phone from give you any background on the phone? This is probably why he/she sold it.
Kelly

Hello,

First of all tanks for article.

My problem is about the USB port; i connected my 7290 to my PC on USB port when i execute :
” JavaLoader -usb wipe ”
it returns :
RIM Wireless Handheld Java Loader
Copyright 2001-2007 Research In Motion Limited
Connecting to device…debug: COM error during Open: (0×80040001)
Error: unable to open port

i do not know what to to bu when i execute :
” JavaLoader enum ”
it returns :
RIM Wireless Handheld Java Loader
Copyright 2001-2007 Research In Motion Limited
0×24f60425

pls help

Ergun,
There is some possible help if you are willing to read through a long, long, long page:
http://www.pinstack.com/blackberryforums/archive/index.php?t-5178-p-2.html.
Kelly

Kelly,
Thanks for your help! I went to an AT&T store it turned out to be an 8100! As far as the person i bought it from on craigslist he told me in advance what the problem was! He was only selling it for 10 bucks! Needless to say i got it up and running fine now!! So, i think a $10 pearl was a great deal! Again, thanks for the info!

Chas,
That’s so great that you got it fixed. I hope it continues to function well. Yeah, $10 for a Pearl is a real bargain.
Kelly

I have two Pearl 8100s that I purchased in the US from T-Mobile. I have been relocated to China. Before leaving the States I unlocked both phones. In China, one phone works with no problems, the other gives the Data Connection Refused error.

The only thing different between the phones was that, just prior to leaving the States, I cancelled my data plan on my wife’s phone which, incidentally, is the phone that now will not work with the China Mobile data service.

I have tried upgrading / downgrading the OS to no avail. What can i do?

David,
So, you’re saying the phone that doesn’t work had its DATA plan cancelled but still should work with VOICE–but it’s NOT? I think the wireless carrier (still T-Mobile, I presume) would need to check into that. I don’t think that’s a problem with the phone itself.

Please let me know if your carrier can or can’t resolve the problem.
Kelly

Update:

Hi Kelly,
I went ahead and found the Vendor.xml file, deleted it, and switched OS’s from T-Mobile to Rogers. No complications whatsoever. Thank you for the help!

Fraser

Im getting an error code 543 with the white screenis this process i must go through to reload the OS? i have a blackberry curve 8300

Lorne,
Here is RIM’s (too brief) explanation of Error 543 and what to do about it:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB11212&sliceId=SAL_Public&dialogID=133598968&stateId=1%200%20133596996

My process may or may not be adequate for you to recover your BB. It’s certainly worth a try, but…here are some links for really serious problems that require a special approach to reloading the OS:

http://www.crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry

http://blackberryforums.pinstack.com/5178-how_reinstall_os_when_computer_wont.html

I wish you the best. Please let me know how it goes.
Kelly

i have a t-mobile pearl 8100. i performed a security wipe on it.
i also downloaded the latest desktop manager v4.7 but the wiped pearl is undetected by my pc. i have tried the same pc & usb cable with other blackberries and they work fine. is there some service i need to restart / load to enable usb detection?

Hi Kelly,
My T-Mobile Pearl died and my friend gave me her old Pearl to use. I use a Mac, not a PC so no Desktop Manager just Pocket Mac to sync. I’ve already synced all my data from my old Pearl and want to delete hers and then sync the data on my Mac to the new Pearl. Would I have to wipe my friends Pearl? Is there another easier way to just delete her Address Book, Calendar, and Emails? Since they’re both T-Mobile phones, her phone works fine when I put my SIM card in, so I don’t think I need to wipe it, plus I’m concerned about being able to install a new OS without using a PC.
Your advice is greatly appreciated.
Thanks!
Meredith

i have a blackberry storm unlocked verizon.. using it on etisalat.. everything is perfect.. however if i wipe the blackberry, will it still be unlocked?

I wonder if you can help me with my BB Curve 8310 (AT&T). While upgrading to OS v.4.5, about 30 minutes or so into the upgrade, the phone began to power on and off, and it has remained locked up in this power cycle ever since. Basically, it shows a black screen, a red led goes on (then off), a white screen with an hourglass comes on (then off), and it goes on and off in this cycle. I downloaded JL_Cmder and installed it, but it doesn’t seem to work. This is what is happening: with the phone connected to USB, I select #4 in the menu, confirm “Y”, type “blackberry”, but I don’t press Enter until the phone screen comes on, then the JL screen says “Connecting to device…”; however, after a few seconds when the phone screen goes black, JL quits and goes back to the main menu (options 1, 2, 3, etc.). By the way, I am running Win XP, SP2, on a Compaq Laptop (about 2 years old). Any ideas? Thanks.

Faysal,
I can’t say with certainty, but I have read where other unlocked phones (not a BlackBerry) were locked after updating the OS. So, wiping your Storm (and/or re-installing the OS) might cause your phone to get locked.

How did you get your phone unlocked in the first place? Did you purchase it already unlocked? Can you find out how it was unlocked, so that you could do it yourself later?
Kelly

@Tinder,
I’m working on an article about problems like you’re experiencing, but am not yet ready to publish it. It’s possible that your computer’s USB driver is at fault. RIM suggests you download OS version 4.3 to your computer and install it on your computer (not your phone) and that should cause a compatible USB driver to be installed. It’s described in a bit more detail here:
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14933&sliceId=SAL_Public&command=show&forward=nonthreadedKC&kcId=KB14933.

If you need directions on doing that, let me know. It’s basically the same process as I’ve written about in doing an OS upgrade except you have to locate a version 4.3 to download instead of the newest version.

Please let me know how things work out. So many people have problems related to USB that I decided to work on an article that covers a lot of the cases. It’s turning out to be quite complex. Working with you on this problem might teach me something.
Kelly

@Meredith,
To do a wipe and clean out ONLY the Address Book, Calendar, Tasks, Messages, and 3rd-Party Application data, make sure you have Content Protection set to DISABLED. If set to ENABLED, you’ll wipe virtually everything, and you don’t want that. So, check that by doing Options > Security Options > General Settings. With Content Protection disabled, from that same place in the options, do (press Menu key) > Wipe Handheld.

After a short time (1-5 minutes, depending on size of data being erased), your phone will be cleaned and returned to normal status–except the radio (Mobile Network) will be turned off. Click the Manage Connections icon on the Home Screen to turn the Mobile Network back on. And you should be good to go.
Kelly

@John,
Sounds like you have exactly the problem described (along with a solution) here:
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry. I referred to that in one of my other articles, but perhaps you missed it.

Let me know if that CrackBerry.com article helps you. I’ll bet you are really frustrated by now! Hang tight…you should be able to recover it.
Kelly

Hi Kelly,

Thanks for your reply. I have already tried the steps of Lecture 12 many, many times, to no avail. When the wizard comes up, during the first step “Load JVM and System Software”, the wizard seems to “grab” the BB out of the rebooting sequence, but when it begins the second step “Wait for Device Initialization” the rebooting cycle on the phone begins all over again. After several minutes of attempts, the wizard finally announces: “Unable to Reconnect During a Multi-Stage Load Operation.” I have tried these steps on two laptops, with different versions of DM 4.2, 4.6, and even 4.7, and with OS 4.2 and 4.5 with no results. Yesterday, I tried CrackMem, but when I press “Wipe Device” on its menu, it simply takes me to the apploader wizard and won’t accomplish anything. The only thing I haven’t tried yet is the sledgehammer… Extremely frustrating…

I have a BB 8700 and it randomly turned off and now blinks red and it shows up loading but it keeps repeating this stage.. What should i do?? Thanks

Chris,
First, have you tried a battery pull (reset)? Remove battery, wait a while, replace battery, wait for phone to recover.

If a battery pull doesn’t fix it, it may be a bad battery. If you suspect it could be (say, the battery hasn’t been holding a charge well recently), try replacing the battery (they’re much cheaper if ordered online, if you can tolerate the wait for delivery). If you can get your carrier’s technical support (live, in a retail store) to try a new battery, that might give you a quick answer on that possibility.

Lastly, it may be your phone’s software (OS) has become corrupted, meaning you would need to try a wipe and reinstallation (the topic of the article above). You may need to follow the directions for installing an OS on a non-working phone: I reference those instructions in commentary above, as well in one of my older articles on installing an OS.

Please let me know if you make any progress.
Kelly

Hey thanks a lot kelly i tried the battery thing but it didn’t work.. What are the exact setps to reinstall the phones software.. Thanks

Chris,
I don’t know the 8700 (as my site specializes in Pearl, Curve, Bold, and Storm), but I don’t think that matters too much as far as directions go. The problem in reinstalling software on a phone that is “dead” or continually resetting itself is that normal directions don’t work.

Directions that might work are in my comment dated December 13 above. I’ll paste them below:

http://www.crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry

http://blackberryforums.pinstack.com/5178-how_reinstall_os_when_computer_wont.html

NOTE: Because the success of these directions depend partly on timing (luck!), you probably will have to try over and over until you catch your phone at the precise time required for things to work. I have read where people didn’t give up and it worked, but that’s certainly no guarantee. I wish you the best. Let me know what happens, please.
Kelly

P.S.–Make sure you have downloaded the correct and desired OS version, and installed it on your computer. Make sure you have Desktop Manager installed. In other words, have everything set up on your computer BEFORE you try to do the recovery. Read my articles on OS upgrade carefully before you get into the recovery process.

i am inquiring on getting my first blackberry..most likely the bold
since i am a first time user i got a few questions since the one i will be getting is locked with the service provider, i wonder what will happen if i had the phone unlocked?what features or applications will i lose? not really sure if its true but i heard that internet will stop working since blackberry messaging as well, since its all included in the data plan.
another one is just getting an unlocked blackberry. if i did get a data plan on it will i have the same features and apps as it is from the service provider???

DB,
I highly recommend the Bold if your carrier supports its. (Mine, Verizon Wireless, does NOT!). In my opinion, it’s not sensible to get a BlackBerry unless it’s unlocked and with a data plan. The strength of the BlackBerry is in its ability to handle email so efficiently, and its ability to surf the web so well. Without a data plan, the best part of your phone will sit idle.

If the Bold won’t work on your provider, the Curve and Pearl are also excellent choices. Again, you really want a data plan.

What do you want out of your phone, so I can give you a better opinion?
Kelly

I HAVE AN UNLOCKED STORM 9530. IF I DO A SECURITY WIPE WILL IT LOCK IT BACK TO VERIZON? THANKS FOR YOUR INPUT

Jim,
I don’t think it will. On which carrier do you intend to use it?
Kelly

AT&T

Jim,
Verizon’s and AT&T’s networks are not compatible. It won’t work.

Oops! I forgot–we’re talking about the Storm, right? The Storm might work.
Kelly

THE STORM WORKS WITH MY AT&T SIM BUT NOT EDGE OR 3G, JUST edge

Jim,
Not sure if you saw my edited reply. Thanks for sharing that info. I haven’t explored that kind of usage before. Where I live and work, AT&T coverage is poor, so I have stuck with Verizon.
Kelly

Thanks Kelly, your forum is great! Happy New Year!

thanks kelly from ur reply
.since the bold (phone) will be under the ROGERS provider and completed with the data plan. i would like to get the phone unlock to use different sim cards (rather than just the home sim cards(rogers)). different sim cards like different service provider ( such as fido canada or international sim cards.
so i was saying if did get the phone unlock .. will some of the application not work,
is the data on the phone or is the whole data on the sim card.
thanks in advance

DB,
Sorry I didn’t understand the question. No, not all data is on the SIM card. Information about your identity and account are stored on it. Also, some or all of your Address Book is stored on it. I can’t find a definitive answer on contact storage on the SIM.
Kelly

Hi Kelly,

I’m based in Lagos, Nigeria. I just bought my BB Pearl 8100 from a phone shop n decided to do an upgrade. Had probs with it, so I read around n got JL_Cmder. Unfortunately, I hadn’t seen your article b4 I wiped my phone. Now I can’t even reconnect with DM4.7. I also hav OS4.5 installed.

Do I need to revert to DM4.2 (bundled) and how do I get OS4.2 as that was d OS that came wit my fone. Help appreciated!!!

Folarin,
I hope your problem is covered in my article on USB Problems here: http://newbbie.com/2008/12/28/my-computer-does-not-detect-or-recognize-my-blackberry-usb-problems/. If your installation of OS4.5 seems to be working except for connecting to Desktop Manager, then don’t change it. But if it’s not working, you may need to reinstall the OS (4.5 or older version). I think your problem connecting has nothing to do with the OS upgrade, but with the DM upgrade.

If your phone is working except for connecting to DM, focus first on getting that to work. It may be better to reload an older version of DM (but read my article on USB problems first–that might help you understand the possibilities of what could be wrong). Here is a link to will take you to a place where you can download either Desktop or Device software. There are links for several carriers in Africa, including Nigeria: http://na.blackberry.com/eng/support/downloads/download_sites.jsp.

If you download an OS for a different carrier than the one you’re using, you must delete a file named vendor.xml before you do the upgrade or downgrade. Look for vendor.xml here for Windows XP: C:\Program Files\Common Files\Research In Motion\Shared\Loader Files, or here for Windows Vista: C:\Program Files (x86)\Common Files\Research In Motion\Shared\Loader Files. If you delete that file before reloading your OS, it should work even if the carrier is different.

Let me know how things work out.
Kelly

Hi Kelly,
Ummm I have the sprint pearl 8130 and I don’t really want to wipe my entire handheld but I do want to get rid of all the programs that came already on the phone. I’ve deleted all of the applications that I don’t want but I still want to free up more space on the device memory to keep more txt messages (I’ve tried everything it seems but they still keep getting erased) so how can I free up more space besides getting a memory card (I already have one).

If there is anything I can do that will help fix this problem please let me know its much appreciated!

Alee,
The best thing I ever did was install SoftReset, an app I wrote about here:
http://newbbie.com/2008/05/03/app-review-softreset-a-silver-bullet/.

I wrote an article that explains more about what you can do to alleviate your Pearl’s memory problems here:
http://newbbie.com/2008/05/03/app-review-softreset-a-silver-bullet/.

Let me know if I can help further.
Kelly

Hi Kelly i have BB pearl my problem is with it’s bluetooth i am unable to pair my phone with any other phones or devices it seems to be undiscoverable i have tried wiping my handheld but won’t work and also check the settings that it is set to discoverable mode but it won’t work
what should i do did os upgradation will work ? if yes then i have bb pearl 8100 from o2 nd i am using it in india. did upgradation will lock my handheld again ?

Montu,
Don’t try an OS upgrade till you’ve tried some other things. First, start by resetting your phone in case it’s in a persistent, abnormal state: remove battery, wait a while, replace battery, wait for phone to recover. See if that resolves the problem.

If not, do Options > Bluetooth > (press Menu key) > Options, and ensure that…
* Device Name is set (e.g., My Pearl 8100)
* Discoverable is set to Yes
* Security is set to High
* Services (all) are enabled

If all the above were already done, then try disabling Address Book Transfer and see if that helps (some users report that it does help–not sure why).

Still not working? In case you’re overlooked the obvious, make sure when you’re attempting to pair you do Options > Bluetooth > (press Menu key) > Enable Bluetooth, then Add Device. And make sure the devices you’re attempting to pair with are in a search mode (looking to pair with your Pearl).

The only other things I can think of are: make sure your phone battery isn’t weak (Bluetooth signal might also be weak due to that); make sure your distance between devices isn’t too great (at least while you’re attempting to pair); make sure there isn’t some source of interference (radio frequency) from another device (that could be “jamming” the airwaves–I know this is probably very unlikely; turn off any device that isn’t needed while you do these tests).

Please let me know how things work out.
Kelly

Sir i have tried removing battery for a while and also tried disabling transfer address book but still it didn’t work another thing is the list of the services are displayed but i am unable the select any services of those and no option for security is displayed.i have tried all the things as you suggested me but didn’t work Plz Help me m waiting for your reply

Montu,
When you checked the list of services, were they enabled or not? You said YOU couldn’t select them, but did that mean they were not ALREADY selected? If not enabled, that is certainly a problem. We need to determine why they are unselected and unselectable. Is your phone owned by you or is it a corporation-owned phone? If corporate-owned, it may have an IT Policy configured that disallows you from changing the settings. You would need to seek permission from the corporation’s BES (BlackBerry Enterprise Server) Administrator.

But if it’s your own phone and there is no BES involved, something else may be wrong. Let me recommend this–browse my article at http://newbbie.com/2008/10/11/my-blackberry-cant-send-or-receive-email/ and follow the instructions to Send Service Books. If you are missing any services that are needed, that might fix it. You must know your login credentials for your carrier’s BlackBerry Internet Service (BIS) to make this work.

Please let me know the outcome of this test. Wish you the best.
Kelly

My phone is from o2 i have unlocked it to use it in india

actually my phone is second hand phone i don’t know the login credentials of it’s original owner let me tell you that my phone’s bluetooth was working it stopped working when i was pairing with my friend’s phone i just searched my friend’s phone as soon as the phone was detected i stopped searching and selected it before it can aquire the device name and then it tried to connect it and showed me error that it is unable to connect from then onwards my phone’s blutetooth stopped working it can’t discover any phone and even undiscoverable itself. however i am able to enable it

if i restore my phone to factory settings using j l commander then what would happens whether it get locked or will remain unlocked ?

wiping handheld and restoring it to factory settings it the same stuff or different ones ?

Montu,
I honestly don’t know if resetting the phone to factory settings will cause it to be locked or not. My guess is that it would not, but I can’t be certain, as I’ve never tried it.
Kelly

okay now i had wiped my phone using jl commander now it shows white screen error 507 now what to do plz help

Montu,
Did you wipe or reset to factory defaults? They are not the same thing.

Anyhow, a procedure I know to recover from your situation is documented here: http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry. Apparently, the success of the procedure depends on timing (e.g. “luck”), so you may have to repeat it several times. You may have to display a lot of patience. But, then, you already have, haven’t you?

Here’s another write-up of a procedure: http://forums.crackberry.com/f3/how-do-i-recover-dead-blackberry-32322/.
Kelly

hey kelly,

i had my BB8830 set on autowipe after 3 failed login attempts. i didnt realize that held true when it was tethered, as i accidentally was typing a domain in the login an initiated the wipe sequence. i managed to rip out my battery @ 88%. any idea how to stop this short of call BB support?

TMPIRE,
Are you saying you pulled the battery when wiping was 88% complete? Ooo…I think you might have done better to let it complete, although I understand what you might have been hoping for. I think you’re going to have to reload, if your partially-wiped BB will cooperate. Please let me know how you proceed and how it goes.
Kelly

Hey, my phone just stopped vibrating completely so what do you think I should, should i restore it to factory setting to check if it works, will that delete all the data or what?
Thanks

Kumar,
No, first try resetting your phone: remove battery, wait a while, replace the battery, and wait for it to recover. See if that fixes the problem.

Make sure you haven’t accidentally turned off vibration by selecting the wrong profile, or turning off vibration in your active profile.
Kelly

Hi.. do u want to do a partner??

I have a website and the main subject is BlackBerry, and I live in Brazil, so, my blog is totally brazilian…

what do you think?

Whait a answer.

thanks

Malluco,
I would like to discuss this with you further. I will send you a private email.
Kelly

Hey Kelly,
i have upgraded my os to 4.5 and my phone is working perfectly the problem with my phone’s bluetooth is with it’s hardware it is discoverable only when both the phone that is mine and other one should be kept so much near(both phone touching each other) in contact with each other how can this be resolved

Hey Kelly,
I am in a fix with my bb. I have an unlocked bb from t-mobile usa. Its a 2nd hand phone. I am currently on the bharti airtel network (india). I can make calls and send text sms. I asked my service provider to activate bis services on my mobile and they did that. However I am still unable to register under hrt (host routing tables) as I dont get any entries there. Also at the bis site when i try and register it says “This BlackBerry is registered with a different service provider. Please re-register the blackberry and verify the url matches the one provided by your service provider”. I have written to tech support about getting this cleared and they say they have no support for such an issue. I read that my bb is registered with another provider and needs to be unregistered from there. Further my bb shows a different imei no under status (on the bb screen) and a different imei at the back below the battery. could you suggest a possible solution as am unable to resolve this with my service provider.
thanks
gaurav

Gaurav
try to resolve this with your service provider, only him can to resolve… I think, here in Brazil I had same problem and I resolved with my s. provider

\o

@Gaurav,
I don’t have a lot of experience with unlocking, but it sounds like your phone may not be unlocked (or “fully” unlocked, if there is such a condition). How did your phone get unlocked in the first place? Would you be willing to pay a 3rd party to try unlocking it again? Please let me know what progress you make.
Kelly

Malluco
how did you get it resolved from your service provider. My service providers cant understand the problem I think. Could you let me know what exactly you asked from your service provider so that i can quote the same to my service provider. I have at the moment asked them to escalate the issue with RIM. lets see what they have to say now when they get back to me.

Kelly,
I unlocked my phone using the RIM multiloader (by flashing my BB). I wiped my phone and then loaded an updated software available from the BB site. However once I had unlocked it (voice and text) I got to know that RIM blocks the BIS & BES services on a particular service provider via the PIN as these services can be accessed from the BB servers alone (world-over). So if my BB is registered with another service provider then I cant register with a new service provider until the original provider releases my PIN. I dont have the contact email or phone for RIM and T-mobile wont help me (as i am not a customer) so I can only get it done through my service provider. Thats what I understand of it now. I’ll keep you updated on any progress i make on this.

Gaurav

Gaurav,
Again, I’m not an expert on unlocking, but I’m not sure if your phone is fully unlocked. You did not mention that you used an unlock code, and from what I understand, you need to do that. I don’t think that wiping and reloading your phone will unlock it, although I could be wrong. I would try to go through the unlock process that others use: get T-Mobile to do it, or pay a company to get you an unlock code for T-Mobile.

From what I read, you can succeed with T-Mobile if you be patient and persistent. Keep calling T-Mobile, don’t mention that you’re not a customer, and tell them you need your T-Mobile phone unlocked so you can travel to another country (pick one) and use it there. If you get a customer support representative that won’t do it, politely say good-bye, hang-up, and call in again…and again…till you get a representative that will do it. From what I read, you can get it done eventually.

Or, do a web search for “unlock code T-Mobile.” You’ll find many companies that will accept a reasonable payment to get an unlock code for you, and refund your money if it doesn’t work. It’s work a try, don’t you think?
Kelly

Hey Gaurav i am experienceing the same problem my phone is from o2 uk and i am also using bharti airtel in india but won’t be able to use gprs services like airtel live, nop etc. when i try to open browser it shows requesting and then shows error to contact service provider and also tried to register my device to airtel’s site but showed the same error as yours device already registered to another provider. another thing it i tried using my phone with a vodafone sim card and the browser works perfectly i am able to browse any site using vodafone live service so there maybe problem in airtel live’s setting i have compared both the settings from airtel and from vodafone the settings from vodafone is excatly correct taking in consideration their original APN, Proxy etc .I mean the problem in airtel is with their APN their apn is airtelfun.com rather then blackberry.net in our devices. whereas in vodafone the APN is portalnmms and configuration in our device also shows same. you can check those settingsin setting/advance options/service books/airtel bhartiin Waptran../ then press option and then clik show HRT then again press option then click view you can see they uses blackberry.net as there APN while in vodafone it is their original apn Portalnmms try using vodafone sim card and browser will work definitely

Montu,
Thanks for all that very deep information. You guys are struggling with a very difficult problem. If you make progress, I would be grateful if you’d return and continue sharing so others can benefit from your hard work.
Kelly

Sure Sir, i would be glad to Help anyone..

Hi, my BB pearl keeps restating repetatively, and it has gotten annoying. I have tried different methods (Jl_cmder, apploader, the desktop manager) but they all end not installing the OS on the device. when i use the Jl_cmder, it says that 0×80040001 error (i tried following the link that you provided the other person in on of the replies but never worked for me). and througth the apploader, I get a problem that the program was unable to connect the multi-stage loader. could you provide me with some other tricks that may be able to help me fix the problem.

thank you,

Zaka,
Is your Pearl restarting continuously, or are restarts minutes or hours apart? The links I provided to an earlier reader were for continuous restarts. The trick explained in those links do involve trial-and-error, and you have to repeat the process over-and-over to catch the Pearl at a time when the trick can work. In other words, you have to get lucky. I don’t know of any more tricks. Can you take your Pearl to a retail store of your wireless carrier and ask their technical support for help? Please let me know if you have any luck. I wish I could do more.
Kelly

hi i bought a second hand pearl 8100 but i think it came with an IT policy as it wont let me use a media card, (media card support locked on no) ive tried wiping the handheld, no success what now??
thanks

nick,
My source that stated that wiping a BB would remove an IT policy must have been wrong. Here are some directions that claim to work:
http://forums.crackberry.com/f3/remove-i-t-policy-blackberry-569/. It sounds a bit complicated. Let me know if you have any questions about what those directions are asking you to do. I may be able to walk you through it (slowly, given our means of conversing online).
Kelly

none of the software on my blackberry bold 9000 will open and it says ‘the module cannot be found’ so when i try and reload the software back on using the application loader it asks for a pin password.

i dont know my pin password as i didnt set it up another company did,is their a universal pin password or another way of uploading new software?

many thanks

dan smith

my blackberry pearl will not send reply emails when i click reply i can type my email but when it comes to sending i can only save the message. i’ve resent service books and deleted and undeleted cmime but no joy any advice would be great.

regards

Ian

daniel,
Are you trying to wipe your Bold (I assume that from the article above)? Or have you already wiped it and are trying to reinstall your OS (I assume you are).

I don’t know of a universal PIN. I think you have remove something called an IT Policy to get around the password protection. Try these directions:
http://blackberryfaq.com/index.php/Remove_IT_Policy.
Kelly