In the last few days I’ve noticed several times my BlackBerry Storm 9530 unexpectedly displaying a white screen, with a small timer icon (with an animated, rotating clock hand), and what appears to be an animated progress bar as if something is being downloaded.
After roughly a minute of that, the Storm appeared to reboot, as indicated by a flashing red LED and the display of the message “Verifying Security Software.”
Here’s what I speculate might be going on…
Here’s a screenshot of the white screen that I scrambled to make during one of the incidents (I had to “Photoshop” in the timer icon, as the screenshot didn’t capture that for some reason):
Examining the Storm’s internal Event Log* revealed the following information:
Note the highlighted (blue) log entry in the screenshot above. Does OTAU signify an over-the-air (OTA) upgrade? Also note the log entry just below the highlighted entry: appdelivery. Does that mean some “app” (application) got delivered?
Finally, look up at the top of the screen. Looks like a log entry after a reboot, wouldn’t you say?
Let’s take a closer look at the highlighted log entry by clicking it:
Well, that pretty much nails it that OTAU means some kind of OTA upgrade. Whatever the upgrade is, seems to be firmware (a term for software that is held in non-volatile memory, that is, memory that retains its contents when power is removed), a service (a program module that runs continuously while the phone is operational), and not disabled (possibly meaning it’s intended to run after the reboot).
Well, I don’t have a firm conclusion but a strong speculation. If I’m right that Verizon is pushing some kind of upgrades, I wonder what they are. Yes, I had heard a while back that Verizon was pushing an operating system (OS) update for version 18.104.22.168. I already had that update (performed manually–I didn’t wait for an OTA update). So, I don’t think that’s exactly the update that was happening with my Storm.
If you see the same behavior in your Storm, or have any ideas, please let me a comment below.
Postscript, 2008-12-24: It’s possible this OTA update is for the Application Center (see the icon on your Storm Home Screen). Except that I don’t have my Application Center set for Auto Refresh List.
Postscript, 2008-12-25: I observe this every day, sometimes multiple times a day. I really need to know what is going on. My Storm may be experiencing a problem and rebooting itself. But that wouldn’t explain the OTA Upgrade entries in the Event Log, would it?
* To see your Event Log, show your Storm keyboard, hold the !?123 key until it locks, then click the following four keystrokes (double-quote, slash, double-quote, slash): ” / ” / .
- Trooper Typing, Delete It…or PLAY IT (an app Verizon pushed to BlackBerry Pearls without warning)