App Review: YouTube for BlackBerry Storm

YouTube_Storm_ani_200wGoogle has released a YouTube mobile application (”app”) for the BlackBerry, but at the time of this writing it is only compatible with the BlackBerry Storm, and is probably a beta release. This app is not the same as simply viewing YouTube in the Storm web browser and media player, rather this is a custom application designed to:

  • Fit the Storm’s 480×360 screen
  • Use the Storm’s native menu controls
  • Offer special features not found on the web version

How to Download and Install

At the time of this writing, if you attempt to download the YouTube for BlackBerry mobile app by following links on, you won’t find the link you need. So, here’s what worked for me:

  1. On your Storm, open the BlackBerry Browser.
  2. Go to:
  3. Follow the instructions provided (see screenshots below)


Enter the web address (URL) as shown below:



Click Install Now.



Click the Set application permissions checkbox, then click Download.



Click View so that you can assure your Storm that it’s OK to give this application some special permissions to run.



Press the Escape key to move past this screen. Don’t change anything on this screen!



Wait for the download to complete. It shouldn’t take very long at all.



If all went well, you should get this screen. Click OK.



Press the Menu key and Close your browser.


Running YouTube for BlackBerry

On your Storm Home Screen, open the Applications folder–that’s where downloaded apps normally go.



Find and click the new YouTube icon.



The first time through you have to Accept the Terms of Use.



You are warned that your carrier may charge you for data usage. [My Verizon Wireless Email and Web plan allows 5GB per month.]



Now that the lawyers have been satisfied, we can get down to finding and playing videos!

The YouTube Home screen shows one featured video (notice how well you can read it since the normal (and busy) web page isn’t squished into a small screen).

Also, you have three easy-to-click buttons for Search, Popular Videos, and My Account.

Let’s do a Search.



Typing is done in the Storm’s native text editor, which is so much easier than trying to type on a web page in the browser.



The search begins. What’s cool is that your searches are saved for easy re-use.



All the videos that match that search are rendered as thumbnails on a very cool slider that uses the Storm touchscreen. Touch the slider and slide the thumbnails left or right. When the sliding stops, the selected video’s details are presented below the slider. Click the one you want to view.



The video takes only a moment to get started…



…and there you go. Be aware that not all videos will be rendered full-screen depending on the original dimensions (aspect ratio) of the recording. The one below is shown like a DVD widescreen rendering.



Here’s a video shown like a DVD fullscreen rendering. I can’t find any way to control how it’s rendered. Apparently, you get what you get.



If you want to control the video while it’s playing, click the screen or the Menu key. You’ll get the video controls to Pause/Play, Rewind, Fast Forward, and Mute.

I suspect this is a beta version (at the time of this writing)–the Rewind and Fast Forward controls don’t work for me.



At the end of the video, you can Replay, Do More, or choose from Related Videos. Or you can press the Escape key to step back



If you step back to the YouTube Home screen and select Popular Videos, here’s what you see:



Or, if you select My Account, you can log in to your YouTube account (if you have one):






Here’s what you can do from your My Account screen:



My initial attempts at using the app were very satisfying. Even when used in an area of weak-to-moderate signal, the videos like the one above played very well.

I did encounter one error (see error message below). I backed up and tried again, and the video played OK the next time. Since this article was written immediately after I learned of the release, I haven’t used this app enough to know how frequent errors are. I will update this article if/when I learn more.



YouTube for BlackBerry on non-Storm Models

I don’t know whether this app will eventually be available for other models, such as the Pearl, Curve, or Bold. I tried to download and install the app on my BlackBerry Curve 8330, and here’s what I got:



Since I suspect this app release is a beta version (I learned of it through the “grapevine” and can’t find a Google-published link to the download), I don’t want to draw any firm conclusions yet. I’ve been burned before with YouTube Mobile claims, so I’ll just say that my initial experience was good and leave it at that.



Related links:

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About the author

This entry was contributed by Kelly Carter
84 entries have been written by this author.

150 comments on this post

Jan 1, 2009 - 02:01:23

I have downloaded this app on my storm and has been running fine.

Jan 1, 2009 - 04:01:53

Thanks for the feedback, Larry. It has continued to work well for me, too. Kelly

gestaposky says:
Jan 16, 2009 - 04:01:34

after i installed it and want to play a video…..there’s “PlayerException:cannot open tunnel open tunnel” whats goin on ?

Jan 16, 2009 - 11:01:00

I could only speculate. First, try resetting your phone (battery pull: remove, wait, replace, wait). If that doesn’t fix the problem, I would delete the YouTube app, download it again, and reinstall it. Let me know how that works out, please.

Dennis Grice says:
Jan 17, 2009 - 05:01:58

I’ve downloaded and installed the app and it works on my storm. YouTube claims on it’s mobile site ( that the app allows you to upload videos from your phone to YouTube. I can’t seem to find a menu option or button that lets you do that.

Is uploading not an option for the Storm version of this app?

Jan 18, 2009 - 03:01:50

I can’t find any way to upload videos to YouTube from this app. Maybe that’s one reason why this app for the Storm still isn’t publicly acknowledged to be available. Thanks for bringing that to my/our attention.

pablesca says:
Jan 28, 2009 - 01:01:26

GESTAPOSKY, DID IT WORK? cuz i have the same problem, cannot open tunnel……
can any one help

pablesca says:
Jan 28, 2009 - 10:01:03

im having another problem, cant open attachments in the mails i get, none, can somebody help me plisssssssssssss

Jan 29, 2009 - 02:01:43

Not just any attachments can be opened. Only the file formats supported by your version of the BlackBerry OS and any 3rd-party apps you may have installed. Also, if your phone is a corporate phone that uses a BlackBerry Enterprise Server (BES), attachments are controlled by an IT policy. I doubt that applies to you. Tell me more about your phone and what kind of attachments you’re trying to open and I might be able to help more.

Scott says:
Feb 2, 2009 - 07:02:17

I can’t access “my videos” says none found…

Feb 2, 2009 - 11:02:08

I think that just means you haven’t uploaded any videos under the account you’ve logged in with. Is that the case or not?

Scott says:
Feb 3, 2009 - 07:02:53

not the case, i have uploaded tons. they show up on the computer, but not through the phone. Quite aggravating.

Feb 3, 2009 - 10:02:35

If you’re logging in to YouTube with the same account that the uploads were made under, then I can’t explain why nothing shows up. Except that I do believe this particular app is a BETA version that shouldn’t be expected to be perfect.

Sareth S. says:
Feb 22, 2009 - 12:02:09

Hey the app works nice not the best. I notice you can only watch videos in landscape view. The load of the video is quick! Thanks for the links appreciate it greatly!

Feb 22, 2009 - 05:02:51

I’m glad you like it. Remember that YouTube has not officially released this for the BlackBerry (last I checked), so it may improve before being released.

Ratno Tuhuteru says:
Feb 26, 2009 - 03:02:16

i try it… but it cannot works…
It says “PlayerException: Cannot open tunnel cause: Cannot open tunnel”
Any Help PLEASE???

Feb 26, 2009 - 06:02:12

It may be a problem with your carrier, not with your BlackBerry or the YouTube app. It’s always good to do a reset: remove battery, wait, replace battery, wait. If the problem persists, you might try deleting the app and reinstalling it, being careful to approve of all the permission changes the app asks for. To my knowledge, streaming video over cellular networks has always been problematic. Getting better maybe, but not yet anywhere near perfect. Please let me know if you discover anything.

arifin says:
Mar 13, 2009 - 08:03:50

i have some problem when trying to view the videos
would you please tell me how to fix this

Mar 13, 2009 - 09:03:49

The YouTube application has not been officially released, so it is known to have some problems. The problem you see will happen sometimes. Maybe in the future the problem will be corrected. Thanks for asking.

Anju says:
Mar 18, 2009 - 01:03:29

i am having the same issue “PlayerException: Cannot open tunnel cause: Cannot open tunnel”

i have restarted the phone, uninstall it and same issue..


Mar 18, 2009 - 06:03:28

I’m wondering if it’s not a TCP/IP setting that isn’t causing this problem for many readers. I’ve learned that my wireless carrier, Verizon, is perhaps the only one that does NOT require special TCP/IP (networking) settings. Please try doing Options > Advanced Options > TCP/IP and setting your APN values. Where do you get the values? It depends on your carrier. Your IP address traces back to Jamaica. If that’s correct, and your carrier is DigiCel Jamaica, then your values are:
Username: blank (don’t type anything for username)
Password: blank (don’t type anything for password)

If the above doesn’t work, please try:

username: wapuser
password: wap03jam

If either of those works, please let me know so I can share it with other people. If you’re not in Jamaica, please let me know your country and carrier so I can get you the correct settings.

spydaman says:
Mar 20, 2009 - 11:03:58

Anju is right about the the solution to the java io exception error guys.
it is the TCP/IP settings.. for me anyways. i had to change them for AT&T since im running my storm unlocked.

spydaman says:
Mar 20, 2009 - 11:03:26

oops.. i meant kelly cater is right

roand says:
Mar 21, 2009 - 05:03:25

sorry butt it don’t work

roand says:
Mar 21, 2009 - 05:03:52

i try it…try try try but it cannot works…
It says “PlayerException: Cannot open tunnel cause: Cannot open tunnel”

Mar 21, 2009 - 07:03:57

Thanks for the feedback…and the credit! ;-)

Mar 21, 2009 - 07:03:25

Please read in the comments above what I’ve told other people. You probably need to enter some TCP/IP settings to get this app to work for you on your wireless network. If you tell me who your carrier is and what country you’re in (Netherlands?), I might be able to tell you what the settings are.

Niral says:
Mar 23, 2009 - 07:03:11

Same error as roand “PlayerException: Cannot open tunnel cause: Cannot open tunnel”
I live i India , Mumbai Using Vofafone connection Ps. help what do i do…

Mar 23, 2009 - 09:03:27

My wireless carrier does not require me to enter APN settings for my Storm, but I’ve heard all other carriers do require it. Those settings are found under Options > Advanced Options > TCP/IP. The APN settings are unique for each carrier, and you have to look them up. I have posted links to places where you might find your carrier’s APN settings. Please look above in the comments for those links.

jeff says:
Mar 23, 2009 - 11:03:50

hi,i am in canada,montreal.can you tell me how can i change my tcp/Ip setting,thanks~~

Mar 24, 2009 - 12:03:51

I would need to know your carrier, too. See if your Canadian carrier is listed on this page of APN settings:

Let me know how it works out for you, please.

vik says:
Mar 28, 2009 - 11:03:43

im from indiana my carrire is tmobile

Mar 28, 2009 - 12:03:29

Are you needing APN settings? For T-Mobile:

Username: (leave blank)
Password: (leave blank)


johnjay says:
Apr 3, 2009 - 01:04:01

Hi Kelly,

I hope you can help, I’ve been trying to ask my network for the APN settings but they keep giving me some BS. Can you tell me what the APN is for Docomo Pacific NTT in Guam, USA.


Apr 3, 2009 - 09:04:43

I have emailed Docomo Pacific Guam to request APN settings, as they are not available on any list of APNs that I know of, nor are they available on any Docomo web pages. It appears that Docomo is a relatively new company and has been undergoing much organizational change, so maybe that explains why it’s difficult to get an answer. If you find the settings before I do, would you please let me know so I can have various APN lists updated?

johnjay says:
Apr 6, 2009 - 06:04:29

Still trying to get an answer and will let you know if I find out first.


johnjay says:
Apr 12, 2009 - 08:04:29

APN for Docomo Pacific NTT (f.k.a. Guamcell):

APN: gcpos
no password.


EFrain says:
Apr 12, 2009 - 09:04:46

hello Kelly,

I just purchase my BB Storm and i downloaded the YOUTUBE APP i but im getting a Error. I was following the all the instructions, but i did mess with the APPLICATION CONTROL PERMISSION to ALLOW setup. Please let me know if thats whats causing that ERROR to pop, and if it is i was wondering if you know what to ALLOW, to DENY, or PROMPT?..

Thank you for your help, best regards.

israr khaliq says:
Apr 14, 2009 - 07:04:05

kelly carter could you plz help!!!!!!!!
im experiencing the same error message “PlayerException:cannot open tunnel open tunnel” im from the u.k. could you plz advise me on the tcp/ip settings!!!!!

thank you

israr khaliq says:
Apr 14, 2009 - 07:04:27

can i also add im on the tmboile network

Apr 15, 2009 - 03:04:46

You may need to enter APN settings for your carrier. If you tell me your carrier, I might be able to find the settings for you.

ALEX says:
Apr 16, 2009 - 03:04:59

THANKS “KELLY CARTER” I have Tmoible..did everything you said….works great now…can watch YouTube videos!!!!! was getting that same error……..i changed my tcp/ip settings…Thanks again..

Apr 19, 2009 - 06:04:26

Thanks for confirming that the APN settings got YouTube to start working.

Apr 19, 2009 - 06:04:27

GREAT! Your persistence paid off.

Apr 19, 2009 - 06:04:35

You may need to enter APN settings to get YouTube to work. Most users do have to do that; Verizon is an exception. Read through the comments on this article to see how that’s done.

norbert says:
Apr 28, 2009 - 09:04:09

The problem I’m having is after installing, run the application and the first thing it ask is to agree to terms of use…for some reason I can’t click on agree button, I have tried to scroll down and nothing.

Apr 29, 2009 - 05:04:16

Many Storms have a problem clicking around the edges of the screen. Mine does on occasion. You have to make sure your flesh is contacting the screen and not just your fingernail.

norbert says:
Apr 29, 2009 - 06:04:10

Thanks..but I tried and nothing. The terms of use don’t even load for complete. I can see the agree and disagree button but can’t click on it. I been checking other forums and have read about others having similar problems but no solution. I believe that there’s gotta be a setting messing me up. Hope u can help me with this…and thanks in advance.

Apr 30, 2009 - 11:04:15

Has it done this on multiple (different) attempts to download and install? Just for grins, try a battery pull (remove battery, wait, replace) before your next attempt.

norbert says:
Apr 30, 2009 - 11:04:21

Just tried it…and nothing. Still the same. Well I guess is not going to let me use youtube on my phone…that sucks

norbert says:
Apr 30, 2009 - 03:04:23

I got verizon…are those versions you mention are those for the phone or the youtube app? I’m been downloading youtube app. V.1.6.10

Copen says:
May 12, 2009 - 12:05:27

i just turned off APN settings on my verizon 9530 and saved. it turns it back on by default, but after doing that, YOUTUBE APP WORKS NOW!!! give it a shot. you might have the same luck.

Erik says:
May 12, 2009 - 06:05:44

Kelly carter is right about the issue with the youtube app for the storm.I was having the same problem with it the error PlayerException: Cannot open tunnel cause: would always pop up,and all i needed to do is change the apn setting to match my carrier which is tmobile and is started to work.THANKS KELLY

May 13, 2009 - 11:05:02

Copen, Thanks!!! for that tip. Kelly

May 13, 2009 - 12:05:43

Erik, thanks for confirming the fix. Kelly

lannie1977 says:
May 16, 2009 - 12:05:11

Any one know the apn setting for digicel turks caicos island

Rhona says:
May 17, 2009 - 02:05:57

I have a Blackberry Storm and i was on YouTube on my Browser. I typed in a song to play, but when I clicked on the video, it said error. I went to Application Center, deleted all the other extra applications that i don’t need, and even some photos and videos to give more memory space, but it still wouldn’t play. Advice?

May 17, 2009 - 08:05:21

There are three different ways of viewing YouTube: (1) browsing the regular site [least desirable way for BB], (2) browsing the mobile version at [a good way], and (3) viewing (not browsing) it using the YouTube for Storm app. It’s not clear to me which you were using. Depending on your carrier (Verizon being a notable exception), you may have to enter TCP/IP APN settings to get YouTube to work. If you tell me your carrier, I might be able to help.

May 17, 2009 - 08:05:06

I have searched and not found the settings for Turks and Caicos. If you do find the settings, please return here to share them so others can be helped.

Rhona says:
May 17, 2009 - 02:05:17

Ohhhh I never thought of that.
Oh and I have verizon.
I was browsing on the regular YouTube site.

Thanks Kelly

Carlos says:
May 20, 2009 - 02:05:02

Hey, I’m from aruba. My carrier is digicel. and I got a unlocked BB storm and ive dowloaded the youtube app but it doesnt work! its says PlayerException: Cannot open tunnel cause: Cannot open tunnel, Ive desabled the TCP/IP and now it works!!

May 21, 2009 - 08:05:57

Exactly how did you “disable” TCP/IP? Did you uncheck the “APN Settings Enabled” checkbox in Options > Advanced Options > TCP/IP? Or what?

So, you did not have to enter an APN username and password to get YouTube to work?

tony says:
May 23, 2009 - 12:05:36

hi i have thesame problem and my carrier is fido and my fone i buy it from someone and it say vodafone and how can i make my youtube work?

May 24, 2009 - 04:05:57

First, make sure you have a data plan or you could be charged a huge fee for running YouTube.

You need to set your TCP/IP settings, under Options > Advanced Options > TCP/IP.

For Fido/Canada, the settings are:
Username: fido
Password: fido
DNS: (I’m not sure that’s needed, though)

Good luck,

Tony says:
May 25, 2009 - 07:05:23

Thank kelly carter it work u r saver thank for apn setting u give me

David says:
May 28, 2009 - 10:05:17

Hi Kelly,

I downloaded this app and it installed fine. However when I go to play a video I get this error msg. (net.rim.device.api.system.controlledAceess Exception) Do I have a bad install or am I missing a file?

David says:
May 28, 2009 - 11:05:26

Hi Kelly,

I figured it out. I did some research and found that I needed Impatica Presentation Viewer. So I downloaded the file and everything work fine. Youtube worked fine after installing the viewer.

May 28, 2009 - 03:05:38

That’s a mysterious solution. Do you have any idea which side effect of installing Impactica might have helped? The error message is security-related, so some security setting might have been changed.

David says:
May 28, 2009 - 03:05:03

Hi Kelly,

As far as I know I hadn’t had any problems after downloading the viewer. It doesn’t slow down my phone, it seems that the youtube program written for the storm (9530 model) needs this program viewer to view videos. Here is the url where I found the information if this helps.

Helberth says:
May 29, 2009 - 12:05:46

Hi Kelly,

I have the same problem. Can you help me? Im in Brazil and my BB Storm is Oi Carrier, happen that I dont get help for fix this trouble. Whe I use APP Youtube or try download some movie from web, appear the message above.
”PlayerException:Error initializing media. initializing media.



May 30, 2009 - 07:05:58

That error message doesn’t explain much. It sounds like the problem is with the video. Do you get the same error with all videos or just some videos?

Whenever you have a strange problem with a BlackBerry, it is good to pull the battery (remove, wait, replace, wait). Then try YouTube again.

Barry says:
Jun 1, 2009 - 10:06:15

Im in Trinidad & tobago (caribbean Island) I turned off my APN setting, saved & its working :)

Jun 2, 2009 - 06:06:17

Thanks for that information. It’s odd how some users must turn ON their settings, and some must turn them OFF. Go figure.

Gerald Cash says:
Jun 5, 2009 - 05:06:16

Im from the Bahamas (carrier BTC) can you provide me with my APN settings? Im getting the same error when trying to play you tube videos. Thanks a mill.

Jun 6, 2009 - 09:06:22

Please try the below and let me know if it works for you or not:

Username: (leave blank)
Password: (leave blank)


Gerald Cash says:
Jun 6, 2009 - 10:06:50

Kelly, thanks for your response.

Im not getting error anymore but after selecting the video to play it opens to a blank full screen. When I go back to the previous screen it says Video was interrupted.Please restart the video.

I restarted several times with same result. What will cause this?

Jun 6, 2009 - 07:06:16

I’m sorry, but what was the original error message (as best you can remember)? And you say that things changed after the entered the APN settings I recommended? I can’t say with confidence what exactly is going wrong. What I CAN say with confidence is that YouTube, whether being viewed through the BB Browser or the YouTube Mobile App, is NOT perfectly reliable. It’s just not…yet. Just yesterday I reloaded my Storm with the YT app and played with it. On the exact same video, sometimes it worked, sometimes it failed. There are so many factors that affect performance, many outside your control, such as your carrier’s network at the moment you’re trying to use it.

Before you do anything drastic, can you try experimenting with the app at different times and at places where the signal strength is stronger? If it simply never, ever works, then you may want to delete the app and reinstall it, reload the APN info, and try yet again. I don’t know if your OS can be upgraded, or if you want to risk trying that (with a released or “leaked” version). I’ll keep working with you if you want to keep trying. But please try my suggestion to see if the problem is dependent on time or place (signal strength).

Gerald Cash says:
Jun 7, 2009 - 04:06:23

Sounds like an idea, I will try it for a few days in different areas and see what happens. Thanks for your help. I will let you know what happens.

stormtroopa says:
Jun 8, 2009 - 06:06:08

Hey I dled the yoytube app and it works fine,but the graphics are very unclear and bad. Is there any way to fix the grqphics so that I can see the vids better?

Jun 9, 2009 - 10:06:43

That isn’t normal. The video should be quite clear unless (1) the original video was low resolution (not clear) or (2) your signal is so weak or the network is so congested at the moment you’re watching that the video stream is poor. Try the app at a different time and place to see if it ever displays good videos. It should. If the problem persists, let me know. But I’m not sure what would cause that. I’d try deleting and reinstalling the YouTube app to see if that helped.

stormtroopa says:
Jun 9, 2009 - 11:06:24

Thank you for the advice, and I tried all that yu told me, butny vieeos deem to be unclear. I can’t make out even the faces in the video. I tried going to youtube via the browser and found the same result. I know its nothing wrong with the video since I have tried the video on my computer. Is there something wrong with my storm?

Jun 10, 2009 - 09:06:30

Can you view a video that has been shot with your camera’s video? Can you view one of the sample videos? If those view OK, I don’t think there’s a problem with the Storm. I’m still curious to know if the problem goes away if you can take the phone closer to a tower so you know you have a good signal. When I first started testing YouTube on my BlackBerry Pearl, the videos were awful when I was on driving on a country road far from a tower, but got better as I got close to a city where the signal was stronger.

If you don’t think it’s a problem with the signal, I would try deleting and reinstalling the app and see if that makes a difference.

lujomanga says:
Jun 12, 2009 - 11:06:28

hi Kelly, i have same problem. I need APN . I live in Serbia-VIP mobile. If you can help me. Tnx you

lujomanga says:
Jun 12, 2009 - 11:06:34

i am finde. tnx

Jun 12, 2009 - 03:06:28

So, you are OK now?

Gerald Cash says:
Jun 12, 2009 - 07:06:59

Still nothing, I noticed that when the video uploads and opens full screen to play a blank screen when I exit my status drops from EDGE to edge. This probably means im no longer connected therefore I receive no feed for the video to play? What will cause this?

Jun 13, 2009 - 06:06:22

What version is your Storm OS? Maybe an OS upgrade would improve things.

Gerald Cash says:
Jun 13, 2009 - 09:06:56

I have version

walter t says:
Jun 14, 2009 - 03:06:52

Hi kelly, i have storm flashed to metro pcs, i download the application for you tube, everything went successful. When i open youtube application, show getting terms of use connecting…………………………….but there is no agreement of some sort. Im stuck there. Will youtube work on metropcs plan? Anyhelp would be appreciated. I have the latest os 148

Jun 14, 2009 - 07:06:26

Here’s something maybe worth trying. Let’s assume there may be a “permissions” problem where the YouTube app is not permitted by the BlackBerry OS to use certain of its resources. Let’s open up the permissions as widely as possible.

Do Options > Advanced Options > Applications. Scroll down to the bottom and select the YouTube app. Press Menu key and select Edit Permissions. Set all the permissions to “Allow”. (On mine, the first two are set to “Custom” and the third to “Allow.”) Save the permission settings and try YouTube again. If there is no improvement, you should return to those setting and restore them to the originals.

If that doesn’t work, I’m running out of ideas. I would try to find someone else with a Storm on the same carrier and get them to download/install the YT app and see if it works for them. If not, then the fault may fall on the carrier (which you probably can’t do anything about.)

Please let me know how the above test goes.

Jun 14, 2009 - 07:06:57

walter t,
I’ve read one other complaint that the YT app did not work on MetroPCS, but that’s hardly conclusive. Do you have a data plan? Can you browse the web using the BlackBerry Browser?

May I ask which metro area you are in so I can research from that perspective?

Andrea B. says:
Jul 2, 2009 - 02:07:52

Hello, I have the same issue problem on my BB Storm YouTube “PlayerException: Cannot open tunnel cause: Cannot open tunnel”.. Im from Movistar Colombia, can you help me please!!!??? Thank you.

Jul 2, 2009 - 08:07:25

Have you read through through the article and comments to understand about the need to enter APN settings (many/most carriers require that)? If you tell me your wireless carrier in Colombia, I might be able to find the settings for you. Or, you can search yourself using the links I’ve provided above.

Hasta luego,

Andrea B. says:
Jul 3, 2009 - 01:07:00

Kelly, yes I have read most of your my APN apears (This is because I bought my cell phone in USA from Verizon).
My carrier as I mentioned in my last post is Movistar..
Thanks for your help, I hope you can help me fix this problem.
Greetings from Colombia ;) .

Jul 3, 2009 - 07:07:36

It took some work to find it, but these should be the settings for your APN:

MOVISTAR (Colombia)
Username: movistar
Password: movistar

Please try that and let me know if it works or not. ¡Buena suerte!

Andrea B. says:
Jul 3, 2009 - 01:07:20

Thanks for the researching of my APN settings, now it works very good and finally I can watch YouTube videos!!..
Thanks!!!!! :)

Jul 3, 2009 - 02:07:27

Thanks for returning to give me the good news.

walter t says:
Jul 3, 2009 - 10:07:16

Thank kelly, i do have a data plan for my metro pcs, i can browse through the internet with no problem, my metros pcs is at dallas fort worth area in texas. Thanks


Jul 3, 2009 - 11:07:36

walter t,
I wonder if there is a problem where you simply aren’t being allowed to scroll down far enough to get to the button that lets you advance to the next screen, as if the app is assuming a different size screen. Is it possible that didn’t download the correct version of YouTube for your Storm (probably not likely)? I wish I could see what you’re seeing with my own eyes and maybe I could see something that would help.

Rie says:
Jul 5, 2009 - 06:07:30

I have been trying to get youtube working on my unlocked bb storm for months. Did what you said works thank you so much! you need to tell t mobile and verizon a thing or two they was no help!

Jul 5, 2009 - 06:07:29

I’m so happy you got YouTube working, then returning here to let others know my information does sometimes work. In all fairness, the support reps for the wireless carriers are not trained to support 3rd party applications like YouTube. Their hands are probably full just resolving “regular” problems caused by bad phones, bad network, or customer mistakes. When I’ve tried my Verizon support, they’ve been wonderful.

Andres says:
Jul 10, 2009 - 08:07:30

Kelly Carter lease help i just download the you tube app for my blackberry storm but when I try to play a video this appears playerexception:cannot open tunnel cause: Cannot open tunnel
HELP please

Jul 10, 2009 - 10:07:07

You need to enter your APN settings, amigo mio. From Home Screen, do Options > Advanced Options > TCP/IP. Here are some settings for México:

For Telcel (México),
Username (Usuario): webgprs
Password (Contraseña): webgprs2002

For Movistar (México),
Username: (leave it blank, dejar en blanco)
Password: (leave it blank, dejar en blanco)

Please return and tell me if that works for you. ¡Buena suerte!

Phil says:
Jul 14, 2009 - 11:07:00

greetings I got my bb storm replaced do to touch screen problems and with my new model I am not able to view any youtube vids at all.
It will start playing the media file then two seconds into playing the phone tries to go full screen, at this point i freeze and an error message comes up saying – Video was interrupted. Please restart video – the error is the same when accessing youtube threw the browser. I have tried every tip found on forums. the funny thing is that my fiancee that has the same phone can access the same vids and play them fine.
Again I have tried every thing from java script enabling too registration renewal.
I would appreciate some help

Phil says:
Jul 14, 2009 - 11:07:31

Never mind I tried taking out batterie and restoring my configurations and it works.
Thank you for your time

Jul 14, 2009 - 11:07:43

Pulling the battery will correct a large number of problems. Thanks for sharing what happened.

KC says:
Jul 15, 2009 - 04:07:03

APN Info:
NTT Docomo in Guam formerly “Guam Cell” APN for pre-paid SIM & Phone Card Combo is “gcpre”. They input themselves and don’t give it out, but viewing the setting once they set it up, there it is. Add it to your list and thanks for the info.

Jul 15, 2009 - 10:07:07

Thanks so much for your addition to the list of APN settings–they are difficult to come by.

pelon76 says:
Jul 16, 2009 - 08:07:34

hello kelly i also have a bb storm that was flashed to metro pcs with working internet and i downloaded youtube to my phone the problem im having is that its not getting me to the terms and conditions page so i can agree to it. it stays on getting terms of use connecting…. and i cant get it past that can u help? oh im in the sacramento ca area.

Jul 16, 2009 - 09:07:39

I haven’t learned of a solution to that, but here’s what I would try (maybe several times):
1. Pull the battery (remove, wait a minute, replace, wait for recovery). Try again. If that doesn’t work, go to next step.
2. Delete the YouTube app (Options > Advanced Options > Applications > (find the YT app, press Menu key, and Delete). Do a battery pull just to make sure the phone is “clean.”
3. Re-download and install the YouTube app, making sure you follow directions carefully (I don’t remember that it’s a complicated procedure, but still…). See if it works this time. If not, consider jumping back to step 2 and try another time or two.

I know the repetition seems absurd, but sometimes I’ve defeated a problem through pure persistence. Let me know what happens, please.

pelon76 says:
Jul 16, 2009 - 09:07:10

thanks ill let u know

daniel says:
Jul 18, 2009 - 02:07:07

Hello Kelly.

I recently bought my bb storm through verizon but there is a catch. The area I bought it in was in the Alltel network. My bill is paid through verizon but I guess my network is still alltel.
When I try to download the app it tells me the device is not supported. Any ideas?

Jul 19, 2009 - 07:07:19

I really don’t see why it should matter if you’re Verizon or Alltel or anything else. All that should matter is that your phone is detected as a BlackBerry Storm 9530.

First, you WILL get that message if you’re trying to download it using your computer. Don’t do that…use your BlackBerry’s browser to surf to the address

If that’s not the problem, try changing your browser mode. In your browser, go into Options and change the setting that can make your BB browser “look like” Internet Explorer or BlackBerry or other. Try each available setting and see if your browser identifies your phone correctly to the Google download site. Please let me know what happens.

P.S.–I’m on vacation so I may be a little slow (again) responding.

daniel says:
Jul 19, 2009 - 09:07:19

Well sir I have made the attempt to change the browser and still no luck. Do you
think I need to change my APN settings being on the Alltel network?
As for the vacation, enjoy and get back to me when you have time. No hurry.

daniel says:
Jul 19, 2009 - 10:07:25

Ok when I go to that site I get. Your browser HTTP User Agent is: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727

Jul 21, 2009 - 03:07:31

You and I corresponded offline via email, but I want to document for other readers what happened: I recommended you open the BlackBerry Browser, press the Menu key, and do Options > Browser Configuration. and set Browser identification=BlackBerry. You said you tried that and did a battery pull (maybe more than once?) and eventually your problem was corrected. So, I’m assuming your YouTube downloaded, installed, and run correctly after that.

cesmar says:
Aug 12, 2009 - 06:08:45

ok i did everything before it sayins the tunnel thing and i did the apn wap then didnt check the box now when i checked my youtube the tunnel erros is gone and it saying starting.. is just loading is not even playing hmm..whats going on with that? pls helpme

Aug 13, 2009 - 03:08:10

Not sure if I understand clearly what your situation is, but I would double-check your APN settings. If you don’t mind, please tell me what your settings are and I’ll try to verify them myself. Also, it’s wise to do a battery pull to make sure your phone is “clean” after making changes and before testing the effect of those changes: with power on, remove battery, wait a minute, replace the battery, and wait for the phone to recover.

ika hedar says:
Aug 13, 2009 - 10:08:20

saya sudah instal dan saya tdk bisa mejalankan aplikasi you tube krn java error…saya dr indonesia dan memakai xl provider…handseat vodavone…mohon infonya..thanks

Aug 13, 2009 - 11:08:45

Masukkan informasi APN:

Options (pilihan) > Advanced Options (pilihan lanjutan) > TCP/IP

XL (Indonesia)
Username (pemakai): xlgprs
Password (kata sandi, pasword): proxl

semoga sukses!


Leo says:
Aug 15, 2009 - 02:08:28

Hi my storm is on metro pcs. The app loads but just says connecting but never does, I never get to the terms and conditions part. My carrier is Cricket Wireless and I’m in phoenix, Az. If your able to help it would be much appreciated, Thank you Kelly.

Aug 15, 2009 - 03:08:15

I’m assuming your Storm has been “flashed” to work on MetroPCS or Cricket, so you have a non-standard situation. First, the easiest thing to do is try a battery pull (remove, wait, replace, wait) since that clears up many problems. After that, what is important is your APN settings for your carrier and enter them at Options > Advanced Options > TCP/IP. You can also try re-downloading and re-installing the YouTube app. Reboot (battery pull) your phone between steps, just to be sure. I don’t have much experience with MetroPCS or Cricket but I have had questions from users on those carriers. You might want to read the comments above to see if you find anything useful. Good luck with it. Let me know how it works out.

Leo says:
Aug 15, 2009 - 03:08:36

Yes It is fully flashed to cricket service, I have read previous comments but nothing seemed to work, I also tried the battery pull, and re-installing the app as well. My carrier will not provide me with the apn information for some reason, I have searched all over the net but cannot find anything on cricket wireless and apn settings. Do you have the apn settings for cricket wireless? Thanks.

andika says:
Aug 15, 2009 - 04:08:56

Hai tuan kelly saya minta bantuanya. Setelah saya menginstall youtube ke bb storm mengapa tidak dapat dijalankan.. Saya menggunakan simpati telkomsel untuk providernya dan handseat vadafone. Saya tinggal di indonesia.. Tolong bantu saya tuan kelly. Terimakasih..

Aug 16, 2009 - 05:08:27

Halo andika,
Masukkan informasi APN:

Options (pilihan) > Advanced Options (pilihan lanjutan) > TCP/IP

Telkomsel (Indonesia)
APN: internet
Username (pemakai) and (dan) Password (kata sandi, pasword): di ksongkan saja


Telkomsel (Indonesia)
APN: internet / telkomsel (coba internet, coba telkomsel; tidak keduanya)
Username: wap
Password: wap123

Keluarkan baterai. Tunggu sebentar. Mengganti baterai.

(Menyesal. Saya tidak bisa bicara Bahasa Indonesia. Saya menggunakan Google Translate.)

Aug 16, 2009 - 06:08:00

Here is something I found:

apn –
username – (type YOUR phone number)
password – cricket

Please let me (and other readers) know if it works. Thanks!

Leo says:
Aug 18, 2009 - 04:08:40

Sorry, It didn’t work, I tried with battery pulls as well. Not sure what to do but thanks for your help Kelly.

Albert says:
Aug 21, 2009 - 03:08:49

Hi Kelly
I have the same problem below, can you please inform me the APN for Turkey, Vodafone?
Thanks in advance.

Aug 21, 2009 - 10:08:29

Try this, and please let me know if it works or not:

Username: vodafone
Password: blank (leave password blank, don’t type anything there)


matthew says:
Aug 22, 2009 - 12:08:24

Hi, the problem i have is that the video will load i beleve but it just wont show, it goes into full screen mode but nothing shows up just a black blank screen. I am in trinidad and on digicel, I i am using apn, please help

Aug 24, 2009 - 11:08:11

The only things you have control over that affects whether YouTube will work or not are:
1. Do you have a data plan for your BlackBerry? If in doubt, check with your carrier customer support.
2. Is your OS (Device Software) a relatively new version, and not corrupted? If in doubt, upgrade the OS.
3. Is your YouTube app installed correctly on a BlackBerry that is supported? If in doubt, check the model compatibility and reload the app.
4. Are your APN settings entered and correct? If in doubt, double-check.

Things that are outside your control include:
1. Your carrier may somehow block access to YouTube. Do you know anyone else using the same carrier who can get the YouTube app to work?
2. Your carrier may not want to give out APN settings. This seems to be common in parts of the world. If you keep trying hard enough, you can eventually get the info.


Aug 24, 2009 - 08:08:11

HI Kelly:

My carrier is Porta (Conecel) form Ecuador and when I want run a video my Youtube app says “java.lang.IllegalArgumentException:APN is not specified.”
Then… (sorry for my horrible english) ok… then i called to Porta and they say to me that my blackberry service not use own apn’s user and pass, simplicy they connect trough apn… no user… no pass. Of same way they gived to me the APN names: and…

The APN wap…. spend my consume and the APN is my flat unlimited internet plan. What can I do? Thanks

Kazakun says:
Aug 25, 2009 - 09:08:16

Mr.Kelly Carter thanks for the APN advice ..i have been trying to figure this out for the past 3 days..enabling the java script to changing firefox/Internet explorer/blackberry browser ID..battery puling and resetting for 10 min..uninstalling reinstalling YouTube App..I almost gave up..Finally it’s are absolutely right!!..No more Tunnel java error shit..All i did was change the APN to my network…Thank you sir!!

Aug 27, 2009 - 07:08:19

Thanks so much for letting me that the information helped.

Aug 27, 2009 - 07:08:20

Lo siento. No hablo español bien. Encontré esta información:

Porta – (Ecuador)
Usuario: (nada)
Contraseña: (nada)

¿Lo ya intentó? Quiero saber si funciona, por favor.

Armando says:
Aug 28, 2009 - 02:08:52

Dear Kelly
I have read all the posts and did everything about the TCP issue but the message I am getting is different, it says: “PlayerException: Error initializing media. Cause: initializing media.”
My company is Telefonica Movistar in Mexico, I tried with and with and without user and password (I didn’t know if I had to check/uncheck that box), Movistar says the password is “movistar”.
My initial problem was when I used the browser and clicked on watch video, a screen asks “do you want to change to wap to see the multimedia?” I don’t know what to do. Please help. Gracias. Armando

santo says:
Aug 29, 2009 - 02:08:31

having the TCP/IP issue pleas email me the answer to this gut rinching issue I am from Venezuela and my carrier is Digitel what would be my APN and pasword you need to tell us how u are doing this so we can do it for our self, waiting on your reply eagerly!!!

Aug 29, 2009 - 03:08:30

I found this for Digitel in Venezuela:

Digitel TIM (Venezuela)
Username: guest
Password: guest

Please let me/us know if it works or not.

Aug 29, 2009 - 03:08:36

Have you tried these settings, exactly like this?

Username: movistar
Password: movistar

Please let me/us know if it works or not.

Armando says:
Aug 30, 2009 - 06:08:03

Hola Kelly
I have just done the way you mentioned and I am still getting the same message “PlayerException:Error initializing media. initializing media.” Thank you. Armando

allan says:
Aug 30, 2009 - 10:08:24

Hi Kelly,
I need the apn settings for Digicel in Suriname.
Hope you can solve my problem to.

Sep 1, 2009 - 12:09:38

I have seen some problems on YouTube that were temporary, or only occurred with certain videos. The problem either disappeared after time, or if I chose a different video. Do you get the same error on all videos all the time?

Sep 1, 2009 - 12:09:23

Try this:

User: wap
Password: wap

Please let me know if it works or not.

allan says:
Sep 1, 2009 - 12:09:08

Hi Kelly,

I filled in the APN, user and password but i still can not play any video’s
The following error is displayed: PlayerExeption: Error initializing media. Cause: Error initializing media.

Have you ever seen this problem? Hope you can help.

Kind regards,


PONG says:
Sep 1, 2009 - 03:09:40

Dear kelly,
I am also having the sam problem with the “video interrupted”
I have also tried many of the batt puull, but didn’t work.
I think it might be the same issue as you mention with the APN setting.
Could yu please ive me the APN for thailnd (TRUE operator)

Please help


matthew says:
Sep 1, 2009 - 09:09:07

Hello kelly, so I got my APN from digiceltt and it is User name and password are both was, but now I am getting same msg as allan. Player exception:error initialzing exception:erro initializing media. Please help kelly

Sep 3, 2009 - 11:09:53

Please try this:

APN: internet
Username: true
Password: true

Please let me know if it works or not.

Sep 3, 2009 - 11:09:29

There are only so many things you can control, and if those don’t fix the problem, it may be with the carrier, and you can do nothing about it. But here’s what you can do on your end:

* Is your Device Software (Operating System) up-to-date? If not, you may want to try an upgrade (I have articles that explain how).
* Is your download and installation of the YouTube app “good?” If there is any doubt, consider downloading again and reinstalling it.
* Are your APN settings correct? If in doubt, do some research to verify. Often carriers will not tell you the APN settings. Why? I don’t know. But you can find APN settings through web searches (search using these terms: APN settings your_country your_carrier).

Let me know how things go.

Armando says:
Sep 3, 2009 - 06:09:27

Yes, I get the same problem on all videos, I will ask my company if they something about it, if you find something else I can do please let me know.
Thank you.

Roberto says:
Sep 22, 2009 - 11:09:04

Hi, I have the same problem: ” open tunnel”.

My carrier is MOvistar in Ecuador. I filled the apn: ( don´t know if this information is correct) and nothing. Is there anything else I can do? I bought it unlocked from verizon.

Please help !

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